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Wes Blow is always available to assist in any way with... - claiborne
Wes Blow is always available to assist in any way with vehicle maintenance and purchases. I have worked with him for many years. First at Pomoco Hampton and now at Pomoco Newport News. Our company has purchased at least 6 grand caravans over the years. We have always been very pleased with his attention to servicing our needs as we need them. Great person!!
Top Reviewed Specialists At This Dealership
Finance Manager - New Cars
Everyone from the GM Ray, to the Sales Manager, Ron, my... - Danielle Sommers
Everyone from the GM Ray, to the Sales Manager, Ron, my salesman, Melvin, and my finance person, Jay, was 100% personable, professional, and helpful in assisting me in purchasing my first Mazda. The Mazda company has overtaken Toyota as the most reliable car company, and the vehicle I purchased, the Mazda CX-5, is rated number one in reliability and safety and overall best compact SUV by Consumer Reports, so they did not really need to sell me on the product. Their price was significantly lower than the other Mazda dealership in Richmond. They also offered a trade-in offer above Kelly Blue Book for my previous vehicle so I was able to get into a brand new vehicle with a low monthly payment. I am looking forward to purchasing cars with them again in the future. I was a loyal Toyota driver, but I am so impressed with the amenities that come in the basic package of the Mazda that did not come with Toyota. The gas mileage on this vehicle is also outstanding. It was hassle-free, and I was in and out, driving my new car away in less than two hours' time. Highly recommend!
Whitten Group GM over Sales
We always like to deal with Shelor Motor Mile. We've... - Champ1
We always like to deal with Shelor Motor Mile. We've brought several vehicles and we always like to return for the service. We have always gotten good service.
My experience was swift and my sales rep. Cathy was... - mnesmith1965
My experience was swift and my sales rep. Cathy was awesome!!! She explained everything and was extremely knowledgeable and most importantly...PATIENT! Cathy you rock!
First time visiting this location. Chesapeake dealer was... - Tishasbreeze
First time visiting this location. Chesapeake dealer was clean professional and was right with me . Ty was great ! I will be coming back to this dealership.
Eric Osborne and the rest of the staff gave me a great... - ecoard
Eric Osborne and the rest of the staff gave me a great deal and STELLAR service. I highly recommend Eric AND this dealership! Thank you!
This was my first experience of any kind with Criswell... - JMLAREDO2
This was my first experience of any kind with Criswell Chrysler Dodge Jeep Ram.
I was immediately put at-ease seeing Dave and learning that his entire service team from Woodstock Garage had transferred to this new facility. Dave and Amber took care of everything and I look forward to seeing them in the new CDJR service building.
I am putting my confidence into this Criswell "relationship" to the extent that, while my Jeep was being serviced, I purchased a seven-year extended Elite Plus warranty.
New and Used Sales email@example.com
Devin was awesome to deal with. Everyone was very helpful... - Dlbthompson
Devin was awesome to deal with. Everyone was very helpful and professional throughout the entire process. If you are looking for a pressure free buying experience, go shop Boyd in South Hill, VA and see Devin.
Thank you so much!!!
Professional Sales Rep.
great salesperson not pushy showed genuine interest in... - jeepkitten
great salesperson not pushy showed genuine interest in customer satisfaction and went above and beyond. I am extremely happy with my purchase and customer service received
It is always a pleasure to work with Brian Pope , and it... - CMiller
It is always a pleasure to work with Brian Pope , and it is my pleasure to recommend him. He is very knowledgeable and informative. He has always kept my family’s needs in mind, and he has always pointed me in the right direction to make the best choice for my family. If you are in the market for a vehicle, I highly recommend Brian Pope at Umanski!
They are wonderful to work with. Staff is very efficient... - rblovell
They are wonderful to work with. Staff is very efficient and very knowledgeable. The price of the vehicle was very reasonable. Recommend this dealership to anyone
I hate to put another review here. My car has been in the... - james
I hate to put another review here. My car has been in the shop now 8 days. I have been told daily that the parts will be here Tomorrow, Tomorrow. Called again today and once again the parts are not here. I am at a loss for words. I wish I would have taken the car to someone else. Evidentially my little $2400 repair is not big enough to warrant service in a timely fashion.
I have been servicing my Jeeps at the dealership for the... - nuke73
I have been servicing my Jeeps at the dealership for the last few years and have always found the staff to be professional, knowledgeable, cordial and courteous. Highly recommended.
4th in line at 6:20 and it took them 40 minutes just to... - Drbunora
4th in line at 6:20 and it took them 40 minutes just to get me checked in. Cars that were behind me got checked in before me. Had one service tech ask me what I was here for said oil change and he said she will take care of you. After waiting for the women to finish drinking her coffee she came over and asked what I was here for, told her oil change then she told me to follow her and fill out their COVID paperwork. This could have been given out while we waited in line not to mention I was given the same clipboard and pen as everyone else without it being wiped down.
My experience with Chrysler of Culpeper was incredible... - eking
My experience with Chrysler of Culpeper was incredible from the first point of contact, all the way through to driving off the lot in my factory order Jeep Wrangler Rubicon. Their entire staff was EXCELLENT! Emily (and Autumn) were there with absolute transparency in all communication, keeping me updated throughout my buying process. I think I speak for most people when I say we’ve all had negative experiences with car dealerships. The team at Chrysler of Culpeper have restored my faith! I sincerely want to thank everyone who treated me so well, and I won’t hesitate to send my friends and family their way. Grade: A+
Recently bought aa 2021 Ram from Blackwell Automotive. I... - ceanes7
Recently bought aa 2021 Ram from Blackwell Automotive. I have bought several vehicles from several different dealers over the years. Steve and Dean at Blackwell Automotive made my purchase fun and exciting. If you are looking for a new or used vehicle, visit Blackwell Automotive. They are professional, patient and very personable. Truly the "Dealer For The People". Had a blast the afternoon I spent there. Purchase was painless and was like having a party with old friends. A big "THANK YOU" to Steve and Dean
Ron is awesome and knowledgeable. Love the Marlow... - dccrider
Ron is awesome and knowledgeable. Love the Marlow family. Would purchase additional vehicles from you in the future. Confident and passionate in his position... he makes buying a new vehicle enjoyable. Thanks so much!
Great customer service. Curtis was a pleasure to work... - brittneyj315
Great customer service. Curtis was a pleasure to work with we received excellent service absolutely love our vehicle. They made the car buying process easy
I have always had a good experience both with sales and... - DixonT
I have always had a good experience both with sales and maintenance at Safford Jeep. I bought a new 2014 Jeep Wrangler from them, and had it serviced there and more recently purchased a 2020 Jeep Gladiator from them.
Aiden Choi was great to work with. Really knew the car... - cc
Aiden Choi was great to work with. Really knew the car and was attentive to our questions. Made sure to have the exact model we were interested in available.
This place is amazing and they always have my best... - deangelob1995
This place is amazing and they always have my best interest at heart. I haven’t had one time where I came here and left with regrets. Always happy. Wouldn’t believe how fast they get you in and out of there. For the work I usually have preformed; they usually get me in and out of there quickly and love that. The service department here is awesome. Alex and my Usually service writer/adviser which is Dan. Buying my car from here was worth it.
Rafael Erazo Amaya.. excellent person an exceptional... - sindysoliz04
Rafael Erazo Amaya.. excellent person an exceptional service found a way to help me in everything recommended 100% if I could I would give more stars is an excellent person☺️🙏
Great overall sales and purchase, easy process, very nice... - Jcarter1966
Great overall sales and purchase, easy process, very nice people and helpful. When time comes will do business with this dealership again. Special thanks to all we met and worked with
Danine was the most professional, yet personable car... - Cindy
Danine was the most professional, yet personable car salesperson I have ever worked with. She was interested in my needs, not her comission. The best!
August 2020.Terrible customer service. The sales people... - Disappointed Veteran
Terrible customer service. The sales people have zero morals..They lie about everything from the cars available to discounts your eligible for to what does abs doesn't come with a new car. Like a spare tire . Cooperate says since they' re an ndependent dealership they can say ans do anything they want without repercussions.
I just recently purchased a 2020 Jeep Renegade High... - jay121691
I just recently purchased a 2020 Jeep Renegade High Altitude from here on 11/19/20 after coming across it on cars.com. I submitted the trade-in form and Ms. Algeda was quick (under 5 minutes) with reaching out to me about it. I made an appointment to come in the same evening around 6:30.
From there, I was set up with Jada who facilitated my test drive of the Jeep I wanted and went over all the features. She was the highlight of my first "brand new" car buying experience as she was very friendly, personable, and did not come off as the stereotypical car salesman attempting to pressure you into something or get over on you. As a social worker, I value rapport building; it truly goes a long way. I traded in my car and was financed through my own credit union (NFCU), without issue. She has even reached out afterwards to ask if I had any questions or concerns.
The only reason I won't give 5 stars is because I did feel like I was a bit pressured to get their extended warranty packages (Not by Jada). The gentleman just began explaining to me what the warranties were and how much they cost... I had to ask, specifically, 2-3 times if this was "mandatory" before I got a straight answer that it was not, but was something recommended. To me, that is stereotypical car salesman fast talk and behavior; it definitely felt like a finesse, and I didn't really like that.
Overall, my experience was positive. I'm glad I did not pay for the extended warranty as I've read bad reviews about the service and work quality of the repair shop there. I'd buy there again. I recommend that you ask for Jada!
Will never buy thier again. My car is still messed up and... - Jessica Catron
Will never buy thier again. My car is still messed up and I have done took it over to the service department to get them to fix it 4 times and they told me that it was fixed when it was not. After I told them it was not fix they tell me to take it somewhere else
I purchased a 2010 Tahoe several years ago and was talked... - Frustrated
I purchased a 2010 Tahoe several years ago and was talked in the service program.
I brought my vehicle into the "express" oil change lane for its first oil change. There was no "Express" about it. 3 1/2 hours later it was done. Talked to service manager who was very uncaring about the time.
Second oil change was an hour and a half.
Today went for the third and asked if it was going to be an extended time. Was told there was one vehicle in front of me. I waited for and hour in the customer area and then walked around. I saw my vehicle with it hood up and a funnel in the oil spout. OK. Almost done. Wrong. The 3 mechanics were standing by the vehicle giggling and talking. Waited a half our and still no work on vehicle. I talk to a customer who came in after me and he told me that he was in for an oil change and inspection and it took one hour. I went to the mechanics and asked if the vehicle was done. I was told that the oil dispensing machine broke down. Another mechanic was walking by and he said that there was oil on the counter in the parts area. The mechanics went to get the oil and fifteen minutes later the vehicle was finished finally. Then took service adviser 15 minutes to figure out the paper work.
If you want an "express" change don't go here. Unfortunately I have two more oil changes on my contract so I HAVE to go. Would no recommend to anyone.
It was a pleasure working with the staff at Dominion of... - kevchris96
It was a pleasure working with the staff at Dominion of Bedford. Special thanks to Pat Meador, Dave Wilson and Sherie Bobbitt. Pat started our transaction off by working with my wife and I online. Due to Covid-19, he transferred us to Dave Wilson to finalize the deal. Pat and Dave were friendly and were knowledgeable. Sherie Bobbitt then handled all the paperwork and was a pleasure to work with.
My comments are about the service dept. On 7/14/20 we had... - danderson0909
My comments are about the service dept. On 7/14/20 we had our 2016 Jeep Grand Cherokee Summit Diesel towed to Valley Chrysler Dodge Jeep in Staunton Va on a Saturday. Service dept was closed.The coolant temp gauge had went near hot. Sunday, I drove back and check the coolant level, saw no leaks but was low on coolant. I added almost 1 gallon of water. Monday morning at 9am I explained exactly what had happened to the service advisor Roger Cook and mentioned that I had read online that the EGR cooler had been a problem on these diesels causing this very same symptom. Got a call from Roger 2 days later that we had a blown head gasket, they had test drove the jeep and white smoke from the exhaust. Repair estimate $5200.00. 1,647 miles out of warranty at 101,647 miles.I asked for a good will adjustment from the area rep through the service manager, Kevin Hanson. He said it was flat denied by the area Jeep rep. I also mentioned again about the EGR cooler. The service manager stood by his mechanic's decision and stated that they had already tested for that and that the EGR cooler was just fine. I mentioned to Roger again about the EGR cooler problem...he said no need to check that because exhaust was in the coolant system. We then decided to move our Jeep for a 2nd opinion and took it to a nearby trustworthy dealership that was 30 miles away. So when I had came to pick up the Jeep, there was no mention of anything they had done "test wise" to the Jeep. No antifreeze added, no mention of test drive, pressure test...nothing. Again, no info on the repair order. I asked for a description. The service writer just scribbled down with a pen on an estimate sheet these words....Test drove vehicle approx 10 miles, found smoking from tailpipe, block tested cooIant system and found combustion in cooling system. I refused the repair and asked to talk to the service manager. He was the least bit customer friendly and basically had the "take it or leave it attitude". We then had it loaded onto the flatbed wrecker...of which there was NO white smoke from the exhaust and only 4 miles on the speedometer...all when they said they test drove it for 10 miles! It was obvious they had done nothing to test it but just wanted to totally rip us off by charging us $5200 for a repair that was totally not needed at all! We had requested that the area Rep, Allison, call us to discuss her decision to decline us any help...but she never had the decency to ever call us back...which really makes "Jeep" itself look bad from employing someone like this.
I then had the Jeep towed to Dick Meyers Chrysler Jeep in Harrisonburg Va. and talked to service writer Katie Lambert. She knew her stuff and said they had replaced several with the EGR cooler problems with the same symptoms. Had to wait a week to get it looked at BUT WHAT A DIFFERENCE! EGR cooler was bad...Surprise! And get this....it was totally covered under warranty at no charge. Great people with experience and they take notes. Over 1,000 miles since the repair. Runs great!
Valley Jeep in Staunton either has a terrible diesel tech, a unwilling or uneducated service writer that doesn't take notes, a service manager (Keven Hanson) that knows little about cars and is easily fooled by his techs and service writer, OR they just like to charge folks for things that just don't need!!! Don't be fooled by the appearance of a new dealership. We will never go back to the crooks at Valley Jeep in Staunton, VA nor will we ever recommend it to anyone else! Dick Meyers in Harrisonburg, VA is extremely trustworthy and truly takes care of its customers. Bottom line....always get a 2nd opinion when presented with such a high cost estimate!
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