53 Virginia Jeep Dealers

Very friendly and great listeners. - docpard

Very friendly and great listeners. We were completely at ease here. We will be back.

Nick at Whitten was so helpful and bent over backwards to - bethwatson65

Nick at Whitten was so helpful and bent over backwards to get me in a new jeep. Highly recommend.

A great place to do business. - TIREGUY03

A great place to do business. The staff was great and very knowledgeable. And was able to get me exactly what I wanted.

I apologize for taking so long to write a review. - cntry-saje

I apologize for taking so long to write a review. We, {my daughter, two grandchildren and myself), purchased a vehicle in August 2025, with the extraordinary help from Ms. Keila Maria and Mr. Ben Hyde. We were there for almost three hours. They were kind, patient and diligent. I have worked my share of customer service jobs and was 900 percent impressed with this team. They never appeared to be annoyed with the children or because it was taking what seemed like forever. They never gave us the feeling we were wasting their time! We felt we had their undivided attention and they were straight up honest with the details of the sale and the condition of the vehicle. This alone was the major point that helped us to stay at Safford and continue to find a deal without disrupting our budget and they absolutely did just that! They were genuinely concerned with our satisfaction. Will definitely be a return customer!!!

Drayven, Zain, and Cesar were all great and made the - Barllasabdul

Drayven, Zain, and Cesar were all great and made the whole process and experience easy and enjoyable.

We had a really great experience in this purchase. - MITHUN.ANZ

We had a really great experience in this purchase. Worked with Abe, Ahmed and Emily, and they made this transaction really smooth for us, inspite of us coming from NJ to buy this jeep in VA. I would any day recommend this dealership to my friends and family.

Safford CDJR of Springfield has the Best Service - QUINTENZEIGLER2

Safford CDJR of Springfield has the Best Service Department in the DMV. My advisor Drake is #1

I never received an update on my vehicle, I had to call - raymond.t.wendell

I never received an update on my vehicle, I had to call the day after it was due to be completed. I also did not get a sticker to show when I need my next service.

They fit me in immediately for a tire problem. - goodkarma7577

They fit me in immediately for a tire problem. I was there a while but they fixed it.

Efficient Cost a little hi No more no more word No more - Mbenshetler

Efficient Cost a little hi No more no more word No more no more word

Even though the check engine light kept coming back on, - nelson.munoz0

Even though the check engine light kept coming back on, the dealership took care of it and this time did not charge me.

You guys were not busy… So Service was quick and - tonybird1

You guys were not busy… So Service was quick and efficient. The waiting room is great, I love everything about it. The coffee is awesome.

High quality auto body work by the certified shop, can - Happy Customer

High quality auto body work by the certified shop, can recommend to others! thank you!

Excellent sales experience and fast. - mark

Excellent sales experience and fast. Salesman Manny found the exact vehicle I needed through a dealer trade and gave me an excellent price. This was accomplished in hours, not days.

Extremely please with the overall experience and - Jeep

Extremely please with the overall experience and professional. All my questions and concerns were answered quickly. Great job.

We purchased a car from the dealership and once with - ashood077

We purchased a car from the dealership and once with the finance person, everyone else left for the day, we signed the paperwork and left with the car. The was on a Saturday. We drove an hour home and noticed we were charged a "200.00 addition" to the vehicle price for a Classic Theft Protection Plan ,that was never explained by anyone at the dealership. On Monday I spoke to Trey about this and was told it comes with all the vehicles and was not optional. My problem was the signature was done on a signature pad so we never saw the actual form. Since this on all your vehicles and is not an option to the buyer it should be explained before you are signing the loan papers. After speaking with the manager and with it being posted on their website, we were able to resolve the issue. Great sales lady and I love my new car.

Customer service from beginning to end appreciate - ELMAX2

Customer service from beginning to end appreciate patience & kindness that was giving from the financial department. 5 stars to Sabri Certledge & additional 5 stars to Lashawn Jerman . Such a great team and been able to work & make sure I was comfortable with our purchase. Thx u Everlyn Stewart

I just wanted to give a shout out to Dale Pritchett in - Craig

I just wanted to give a shout out to Dale Pritchett in the service department. I had been trying to find an item that was allegedly only available through a Jeep service department but my local dealer seemed to be clueless. I was referred to Dale from a Jeep group and he came through. He was able to get the item when no one else could and shipped it out to me quickly! I couldn't be happier. Thanks, Dale!

My salesperson Chris Kobal was very professional and - beachbumva60

My salesperson Chris Kobal was very professional and courteous. We had side rails added and Chris set it all up to make the install seamless. This is the second time we dealt with Starr Motors and both experiences were great. If we need another vehicle in the future, Starr will be our first choice.

Went by just to look at vehicles and ended up having an - cblairlpn2002

Went by just to look at vehicles and ended up having an awesome experience trading and buying a showroom Grand Cherokee!! Kelly and Steve were awesome to deal with during this purchase! This is our third purchase at Blackwell and they make us feel like family!

Had my oil changed and tires rotated it went fast and - jacnfla

Had my oil changed and tires rotated it went fast and efficient. It was a great waiting room and service advisor was great

I brought my vehicle in for a routine oil change, tire - samantha.cogil

I brought my vehicle in for a routine oil change, tire rotation, and inspections. Unfortunately, the service center failed at the most basic level. The oil filter was improperly installed, causing the engine oil to drain out completely. This left my wife stranded on the side of the road late at night and caused significant oil stains on both my driveway and a friend's property. I had to have the vehicle towed back to the dealership. To his credit, the service advisor was professional, apologetic, and covered the remainder of my insurance tow bill. They cleaned the engine bay and performed the service again. Even after the "fix," the attention to detail was non-existent. When I picked up the vehicle for the second time, I checked the fluids and found that none had been topped off; my coolant was actually below the minimum line. This is despite the fact that a multi-point inspection was part of the original service. My experience soured when I spoke with the manager, Afton Caldwell. She was dismissive and lacked empathy, treating a major service failure as "no big deal." Despite the risk of long-term engine damage due to their negligence, she refused to offer a refund or an extended engine warranty. Offering a free future oil change is a hollow gesture when the trust has been completely broken. They did admit fault on the service receipt, which is the only reason for the second star. However, due to the poor management response and the safety risk involved, I cannot recommend this service center.

Horrible customer service! - Notrab73

Horrible customer service! I drove 4 hours round trip yesterday to look at a Jeep and worked directly with Sales Manager Gary, GM Niko, and Anthony. We spent over an hour going back and forth and ultimately agreed on a price. I was approved through financing, but they only had one finance person working on a Saturday, so we couldn’t complete the paperwork that day. Anthony and Gary both told me they would call me later so we could finalize everything over the phone and sign documents at delivery. I specifically asked whether I needed to leave a deposit, and Gary told me that would not be necessary. Anthony even said he had the keys and had already moved the Jeep to the “sold” lot in the back. I never received a call. When I followed up the next morning, I was told the three people I had worked with were off, and the manager on duty, David, informed me they had sold the Jeep to someone else later that night. His only response was “our bad” and that this “happens a lot.” That is extremely disappointing after driving 4 hours and being told the vehicle was secured. If Lindsey Automotive does not have adequate finance staffing on busy days, that should not become the customer’s problem—especially after a price agreement and financing approval. If you are not local and can’t sit in their waiting room for hours, be cautious. Based on my experience, verbal commitments and assurances that a vehicle is “sold” may not actually mean it’s being held for you. Customer service did not feel like a priority here.

It took days to get the vehicle at the dealership before - jklepper

It took days to get the vehicle at the dealership before they could even show it to me. I purchased the car one evening so wasn't able to exactly go around and check things it's a two-year-old car. The very next morning the car wouldnt start. I missed a day of work due to this. The dealership did come get the car and replace the battery. Immediately the car is hesitating during driving making a rattling sound in the wheels up front and a rattling in up under the car in the back. I took it in they tried to charge me almost $300 to take a look at the car that I had just purchased I argued that they didn't end up charging me. Come to find out there were bolts loose on the front axle and the heat shield from the gas tank was falling off broken. After complaining they finally got my car in and fixed the axle bolts and the heat shield but I still had to pay $105 deductible for things that were a safety issue when they initially sold the car to me and they couldn't find the same issue I was talking about with a hesitation of the motor while driving. So I went to an independent mechanic and he diagnosed the car as needing a tune-up new spark plugs and wires and they refuse to replace them telling me that they're 100,000 miles spark plugs in the vehicle. I've been given the runaround since the beginning of getting this car and now I have no recourse because cars are obviously as is but I feel like they sold me a car with issues and refuse to take care of the issue even though they state that it's under warranty but no one can diagnose it there. I would highly suggest not purchasing a vehicle through these guys as they will give you a run around and try to get out of anything that they can do not put money back into a used vehicle that is only 2 years old. I've purchased many vehicles from several different dealerships in the area and this is by far the worst customer service I've received to date.

If I could give a minus star I would! - Gerald

If I could give a minus star I would! Very frustrated with communications and honesty!

Cornelius was AMAZING — five stars! - lreneew1120

Cornelius was AMAZING — five stars! He made my husband and me feel welcome and comfortable from the start. He was professional, communicative, and genuinely focused on helping us find the right vehicle for our needs rather than simply making a sale. He went above and beyond to ensure we felt confident in our decision. I highly recommend asking for Cornelius. During our test drive, we noticed the front driver's side tire had a leak and the rear passenger-side tire had a nail in it. Cornelius immediately assured us the issues would be taken care of, and they were repaired before we took delivery of the vehicle. Unfortunately, our experience after the purchase was much different. The day after bringing the vehicle home, the check engine light came on after it sat overnight in our driveway. My husband used an OBD2 reader, which indicated an ignition coil 4 failure. I immediately contacted Cornelius, and we brought the vehicle back to the dealership. When we arrived, we were told the issue would be addressed, and we were provided with a loaner vehicle. However, communication became inconsistent. After several follow-up texts, we received very few updates other than being told the vehicle was still being diagnosed and that we should not worry because the dealership would do the right thing. Eventually, Dennis called to let us know the vehicle was ready for pickup, but he was unable to explain what had been diagnosed or repaired. Given our concerns, he invited us to come in and discuss our options. When we arrived, the atmosphere felt noticeably tense. My husband asked whether we could simply cancel the deal and get our trade-in vehicle back. We were told that was not an option and that our only choices were to keep the vehicle or use the dealership's 7-day exchange program. We explored adding a bumper-to-bumper warranty for peace of mind since I spend a significant amount of time driving for work. Our options were either paying approximately $900 upfront to add the coverage immediately or increasing our monthly payment by about $100 for coverage that would not begin for at least 60 days. Neither option felt reasonable, so we looked at alternative vehicles on the lot. We found one that was very similar to the vehicle we purchased, only to learn that we would need to bring an additional $5,000 to make the deal work. Ultimately, we decided to keep the original vehicle. What disappointed us most was our interaction with Dennis. Several comments came across as dismissive and unnecessarily sarcastic. He appeared frustrated by our concerns and often seemed unwilling to acknowledge them. Rather than helping us feel confident in our purchase, the conversation left us feeling uncomfortable and unheard. While Cornelius provided exceptional customer service and was a pleasure to work with, the handling of our concerns after the sale significantly impacted our overall experience. If you're considering purchasing a vehicle here, I hope your post-sale experience is better than ours.

Been taking our 3 Jeep vehicles to Safford Jeep for - dt

Been taking our 3 Jeep vehicles to Safford Jeep for years. Josh does a great job of handling all of our vehicle needs and keeping us informed of any issues we should be aware of or needing attention. I highly recommend Josh and Safford Jeep.

Had trans fluid and filter changed. - Skyking76t

Had trans fluid and filter changed. Chysler 300 with 5.7 does not have a trans dipstick because amount of fluid is a function trans temp. Ordered a dipstick tool to measure the trans fluid including temp graph. Trans was severely overfilled. Took back to floyd Chrysler dealer. Service manger is a joke. Young girl who has an attitude problem. Tech told me he added 5 qts fluid but obviously he did not check the fluid level using temp graph. Tried to tell me 35mm was correct when chart said should be 71mm. My trans shows 105 mm. Neither the tech nor the service manager knew anything about the graph. Not good for a chrysler dealership. This graph comes from the service manual. A severely overfilled trans can cause permanent trans damage. Not a professional dealership. Question whether all techs are factory trained. All they had to do was humor me and reduce fluid levels to match the chart and i was happy. But no, they want to argue. Not good customer service. I had a problem at a Chevy dealership and service manager and i sat down and had a conversation and came to a resolution that we both accepted. The Service Manager does not have the skills to be in that position. I would recommend staying away for any repairs. I will buy the pump and remove the excess fluid myself before it damages my trans, if it hasn’t already.

An underpriviledge mechanic service area review-dirty - joej44061

An underpriviledge mechanic service area review-dirty service bays and mechanics with dirty clothes entering your vehicle-- scratched my wheels and did replaced them and scratched the new ones! Ram truck as expensive as they are and have a service area as this in Berglund JDR. I had a professional wheel repair person of 21 years analyze the wheel scratches and determined that Berglund JDR's tire changer and wheel balancer caused these scratches along with mechanic negligence. Of course they denined any wrong doing as corporate management would. Evening the new hired service manager agreed with my analysis of the mechanic area. As a veteran, I would not TRUST BERGLUND for car service! On a scale of 1 thru 10, I give them a negative 5!! Joe US Army veteran!!