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Always prompt always great service. They call and keep... - MOBER
Always prompt always great service. They call and keep you informed every step of the way. They never do work without your permission first. Awesome.
1st Experience - walker
My experience was very good for my first time bringing my car to this location. I will return again for service on my Kia Sorento.
Top Reviewed Service Specialists At This Dealership
Kia Product Specialist
. . . an absolutely fantastic experience! Everyone... - egjacobs2017
. . . an absolutely fantastic experience! Everyone involved with the process to service my vehicle was beyond helpful and so thoughtful ~ from the team that assisted with a “loaner vehicle,” Wayne Crabtree, my service manager, the team that cleaned my vehicle, and the team that assisted with completing the final payment process ~ again, simply fantastic!
Friendly staff, quick service! What more could one ask... - Pmbutters
Friendly staff, quick service! What more could one ask for? I was in and out in under 45 minutes for an oil change and a tire plug!
I’ve had Shwan every time and have always been pleased... - cwass29
I’ve had Shwan every time and have always been pleased with the service. He even called KIA to see if they would cover a pretty costly part for me (which they did). Very respectful and responsive.
Sevice oil change - stacey_tyler65
Kia is my favorite car dealership, in so many ways. The sales staff is always so friendly and informative. My wait was very short. They promised my car would be ready in a hour. it took less time than that.
Service great as always. Took my husbands car to get an... - Ashover86
Service great as always. Took my husbands car to get an oil changed. Came back to pick up his vehicle and asked if they could squeeze my vehicle in that day to have the oil done and without hesitation Justin said absolutely. I always recommend people to purchase their vehicles from this dealership.
I liked the way the service personal treated me when I... - jake60brown
I liked the way the service personal treated me when I arrived at the dealership. They were helpful and professional and told me the truth about my vehicle.
Dealership Excellance - BLCODISPOTI
Our KIA Sorrento 2012 was in need of a state inspection and check of brake fluid level.. R.T. was our service coordinator. He is very professional, efficient, and friendly. We were offered snacks, hot coffee, and other beverages while we waited, and our vehicle was ready much sooner than expected. R.T. suggested a complete fuel system maintenance, which we did. When the work was finished, the paperwork took only minutes to complete and the SUV was brought around for us.
During this short time that we waited for service repairs on our Sorrento, we visited the Sales Department, met with T. J. Catafio, took a test drive, and purchased a 2018 Kia Niro.
We are now a two-Kia family and are very happy.
From the moment I walked in, till the time I was walked... - Mary
From the moment I walked in, till the time I was walked out, I was presented with smiles, courtesy and respect.
Matthew is the best, and I am very pleased.
The worst dealership!!! DO NOT GO HERE!! My sales... - mscmoore91
The worst dealership!!! DO NOT GO HERE!! My sales experience was completely horrible. I was fed lied lies and the service provided was a nightmare.
Sales experience was not great. Salesperson drove me... - Scott
Sales experience was not great. Salesperson drove me around in a beat up 20 year old Jeep Cherokee to look at vehicle in a remote lot and cussed a lot. Finance guy wanted to play games with the interest rates. Service department was initially pretty good until the last time when they tried to charge us for the “complimentary” rental for a safety recall. It took them a couple extra days longer to get the parts in than we were originally told and they said we were responsible for the rental charges for those extra days. It took over an hour and escalating our complaint up the chain to get the charge dropped and they stated we wouldn’t be eligible for a “complimentary” loaner again in the future. No problem because we’ll never be back.
I’ve (somewhat unfortunately) had to visit BMW of Fairfax... - carguy2019
I’ve (somewhat unfortunately) had to visit BMW of Fairfax Collision Center several times over the past 18 months to have various body damage repaired. Every time the experience has been beyond phenomenal. While the quality and timeliness of the repairs is excellent, what really stands out is the customer service. Whether it’s been to push my insurance company to authorize having the car repaired the right way (rather than the cheapest way) or helping me deal with the results of my own inability to drive without bumping into stuff, the staff has always been professional, friendly, and very helpful. I normally wouldn’t look forward to visiting a body shop, but I always enjoy visiting the BMW of Fairfax Collision Center...BMW of Fairfax’s regular service center could definitely learn from them. Ian and Henry have both helped me, with both being excellent!!
Recall Notice - Jean Welch
I want to praise Jim McAllister, J. Malone, Jr. and Bob, 2nd shift mgr. for their outstanding help in resolving my recent problem. Excellent Job!!!
Great service Department and AMBER IS GREAT - onec13
Amber is a great service write. She listens to all you say and the problem has always ben resolved under warranty for a couple of years. Cliff Clements and Obaugh KIA was responsible for having KIA replace my engine under warranty due to a cronic problem, even though it had 96,000 miles on it and the warranty expired at 100,000, and I did not buy the car from them! . They are a great dealership
Reliable, fairly priced, intelligent service. Excellent... - MadDawg
Reliable, fairly priced, intelligent service. Excellent place.
My wife's brand-new 2005 Town Car has an integrated... - Skylaw
My wife's brand-new 2005 Town Car has an integrated Nav/THX sound/6-disc CD changer. The CD changer ate a disc, requiring replacement of entire unit. After the initial problem, the car was returned with LCD screen down - Nav & radio could not be used. I moved the LCD back into place to enable these features for the 3 weeks we were told to expect for the replacement system to arrive. My wife kept calling after expected delivery date of parts and was told repeatedly they were not in. At the 6th week, she was told the replacement unit had come in 3 weeks before. After the 2d appointment, the car was returned with the service invoice annotated "replaced and tested" and the eaten CD on the floor. The unit was not replaced at all - marks that had been on the changer face were still present. The changer would accept and eject CDs but would not read any of them - so much for "testing." On 3rd trip, my wife was told Cherner would install a new unit the next day - undoubtedly the one that should have been installed in the first place. The mechanic tried to blame problem on home - burned discs. Not so, all were commercial. When the unit was in fact replaced, all worked fine. I have many suspicions about an invoice that says plainly that an expensive ($3000 option) unit was replaced and tested, when it was very obviously not.
The car has an automatic trunk opener/closer. Soon after purchase, the trunk closer SLAMMED immediately after opening fully, hitting my wife's hand hard. Injury was not major, fortunately, but the trunk slammed hard enough to have taken a limb off or cause serious head injury. It shook the whole car, and bounced it on the suspension. The problem repeated every time the trunk was opened after first time it occurred. The cause was a torsion bar in the trunk mechanism that had become dislodged. Cherner's response: Don't put anything on the raised shelf in the trunk. It could happen again. Before the repair, I made a video of the trunk slamming 5 times in a row as soon as it fully opened, and hand-delivered it to the National Highway Traffic Safety Administration, together with a complaint. It's a safety problem of great concern, and "don't put anything on the shelf" is all Cherner can say.
Dealer-installed wheel well mouldings were not installed properly. One came off even before the car was delivered to my wife. On the last trip (for the nav system problem) it came off again and was destroyed in the dealership's car wash. The work is just sloppy and it is not checked adequately. Terrible quality control.
One "service" manager became extremely rude to my wife; she refuses to deal with him any more. The second manager has been an improvement, but the work in the maintenance bays is still awful.
We are looking for another dealer in the Arlington VA area; we have never had such bad dealings from any other L-M dealer in other cities (Tampa, FL, Sacramento, CA and Baltimore, MD). Most have been super. Not these guys.
Lack of cooperation or followup was evident even at purchase - it was a painful experience. Even at the front end, these guys don't know how to do business. We had our own financing, and it was a straight-cash deal - no trade. Price was fine ("employee" discount), but the delay tactics, unnecessary delays in getting the car out the door as my wife wanted it, and even the inability to get the sales people to credit the cost of the unused standard wheels against the cost of the upgraded wheels (which they insisted in selling at full retail) was a trial - although they did it after an hour of haggling and waiting. Although we found our car 10 minutes after coming onto the lot, it took four hours to complete the transaction on a straight cash deal!! Not a service problem, but part of a dealership problem - these guys just don't care about doing business or taking care of customers.
Beware; service at your own risk!! - mkennedy10691
I brought my 2016 Kia Optima in for a standard oil change, everything was great until about a week after, they were the only ones to touch my vehicle, they do not tighten the oil drain plug tight enough and all the oil began to slowly drain out over that week!! I was broken down on the side of route 7. The engine had seized and they claim the alternator went bad. The vehicle was towed back there as they were the last ones to touch anything on it. All work was covered under the warranty but I was not offered anything for my 200 dollar tow bill. The work to put a whole new engine in took over a month and I was not being informed of the progress they had absolutely no idea when I would call. Not very knowledgeable or great with customer service.
I would rather drive miles out of my way to NOT come here. Took my vehicle to Browns Kia and WOW!! WHAT A WORLD OF DIFFERENCE. I explained my horror story of what happened at Dulles Kia and the service manager walked me over to the tech who had my car on the lift and he showed me how everything was tight on the drain plug and even had someone else come over and double check his work IN FRONT of me to ensure everything was 100% tightened and ready to go.
Beware if you’re taking your vehicle to Dulles Kia for service. Do it at your own risk!!!!
I’ve been bringing my car here for 5 years and almost... - 1g8tor67
I’ve been bringing my car here for 5 years and almost every single time there’s an issue with the service. Don’t waste your money or your time. They are understaffed, don’t answer phone calls, and bait and switch you - you get a quote and then when you pick up your car, the price is higher. I’ll be finding a new repair shop...one that is reliable and trustworthy.
I am extremely satisfied with the service that was... - edsfamily
I am extremely satisfied with the service that was performed on my Kia Cadenza by Ryan Davidson. He is very professional, knowledgeable, courteous and a great asset to First Team Kia on Bridge Rd in Suffolk, Va.