Slimy, scammy dealership alert! - M S
Slimy, scammy dealership alert! I recently purchased a vehicle here while trading in my old vehicle. My salesman, Kyle, first loaded the vehicle price with a bunch of useless add ons - paint protection, lost key coverage, flashing brake light add on, extended warranty crap, and so on. I told Kyle several times that I want no add ons and I want to focus solely on the price of the vehicle, so he goes back to his manager (Paul) and talks about anything but the deal! Kyle comes back minutes later only to remove one of the add ons. The time wasting happened half dozen times until we got to the actual vehicle price. Then, we worked out the deal on the trade. First pen was a ridiculous low ball offer. I stood up and started walking when he Kyle wanted to further discuss the trade and take a look over my car. Of course he was quick to find every tiny rock chip and water mark on my trade so he could attempt to low ball even more. Growing irritated at the experience, I was finally told “sure, we can give you what you want for your trade”. Kyle scurries off to the manager again, comes back 10 minutes later with another sheet of paper. Then the shell games began. The trade value wasn’t what we agreed on. I was also being rushed to agree to the deal. The number presented was the trade in value minus the “tax credit” roughly equaling the total amount we negotiated. I told Kyle to fix it and give me the number we actually agreed to. Of course he played the “I have to go talk to the manager about it, but I’m sure she’s going to say no” game. It was only when I produced offers that I received from other local dealers that Kyle offered a more realistic number for the trade. When we were done, Paul comes out of his cave and tells me that’s the very best they can do on the price of their vehicle and the trade. We’re $500 off from where I want to be, so I conceded. Then, I had to wait for what seemed like forever for finance (Ronald) to prepare the paperwork while they all feasted like rats on McDonald’s. I finally get to the finance office, which still smelled of fast food, and I start reviewing the paperwork. I sign the paperwork electronically on their iPad, not seeing the actual documents as I sign. When I get a print out, BAM. There it is. A sneaky $400 add on. Now, I’ve got to deal with him again on backing out the add on he included after I just got finished telling Kyle that I’m not interested in add ons. I sign more paperwork to “cancel” the add on. Then I’m told it’ll take 4-6 weeks for the refund. Funny. I had the add on in seconds, but now it takes 4-6 weeks for a refund? Weeks go by. I don’t get the refund, but I get an envelope in the mail from the stealership. I open the envelope to find my new registration, but wait, where are the license plates? I call over to the stealership only for my salesman Kyle to answer the phone and promptly shuffle me off to Paul. I tell Paul about the license plate situation, I tell him about the refund for the add on. Paul has Ronald from finance call me back and tell me that my plates are going to take weeks to arrive and to wait as the plates are coming from Olympia. I note that I still haven’t seen the refund for the add on and a refund for the difference in registration price. Ronald assured me I’d receive a check in just a couple of weeks. So, here I am now with expiring temp plates, a registration without license plates, add ons that I never asked for, and refunds that the stealership has never sent. Let’s see how the rest of this terrible car buying experience plays out. Had I known this transaction would have been such a hassle (and weeks of headaches), I would have taken my business elsewhere. Buyer beware!
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