Smooth experience - qsac77
I had very tight terms that I needed met, and they meet all my terms and followed through with what they promised. Great overall experience.
Top Reviewed Specialists At This Dealership
Good service for my Grand Caravan - cornejr
Staff was pleasant and patient when I asked what was being done on my Grand Caravan. I was satisfied with their work, knowledge and expertise. I will go back again.
Excellent, didn't take long - Moyses112
Helpful staff, I actually had a good time. Didn't take long to get me out the door with the vehicle I always wanted. Thanks Lithia
Friendly, efficient, great team - ML
Blake the salesman was on the ball, he knew the Grand Cherokees in and out, he worked efficiently with the other staff members to knock my lease out quickly. He was able to answer all my questions and stayed late to make sure my daughter and I had a great experience from start to driving off the lot with our new Jeep.
Sales and Leasing
Sweet Experience - VDW
Thank you Colby! Thank you Andy! You all made buying my new to me Subaru Forester a positive experience. I will definitely be recommending University Auto to my friends and family. I am so happy with my new car. Thank you, thank you, thank you!
Sales Professional / VP of Transportation
Ram 2500 - VanDiesel
Easy to. Bargain, no none sense offers like some dealers close by. I would do business again with these guys, got what I want and like.
Upgrade - Cust118
Time to upgrade going to dick Hanna jeep at the Vancouver automall. I AM A REPEAT COSTUMER.I HAVE NEVER HAD A BAD EXPERIENCE THERE. I have recommended this dealership to all my friends and family. Thanks Dan Finley
Amazing customer service - Brandon Jones
I had been two several dealerships, there was a lot of false promises to come into the dealership and they could work with us . I contacted taletha , and she really helped get the best deal and even made sure the car was clean before we got it. She takes her time with her customers.
Certified Sales Associate
F & I Manager
Great salesman - Becky56
My experience at Lithis on Newport Hwy dealership. Chris Doha’s can’t tell you how I am so impressed by your customer service. Hats off. Also to Mr. Jon Stewart. Very nice.
Awesome dealership, Awesome vehicle, Awesome sales experienc - THD52
Just purchased a 2017 Chrysler Pacifica from Barry's Automotive. Prior to coming to the dealership, I worked with JJ Heston via email and over the phone. He was quick to return my emails and phone calls, always gave me great information, and was a pleasure to work with in person. JJ and the dealership gave me an excellent deal on an AWESOME vehicle. The transaction went smoother than I ever expected. I highly recommend Barry Chrysler Dodge Jeep Ram if you are looking for a vehicle. Also, be sure to ask for JJ, and tell him I sent you. 5 Stars all around!
Best customer service - Denise
I won't even go anywhere else even just for an oil change. Very professional in all aspects from greeting customer to the follow through to make sure everything is just what you asked for. Also advising thoroughly what may be needed in the near future for maintenance. The Best!
Stop by here first - Owen J
One of the best dealerships i have been too. Bill was awesome. Friendly person that actually care about getting me into a vehicle not the sale. This would be my first stop if ever in the market for a jeep. Cant say enough about Bill!!!!! He is a go to salesman.
Great People - CashMonet12
I just bought my car from them last night. Jae and Bruce really went beyond the call of duty to get me the car I wanted. They are the best!
Sunday Service - EmilyW
I had an issue with my Jeep Cherokee on a Sunday when the service department wasn't open. It was something to do with a coil and a spark plug. The manager Garret advised me not to drive it, but I was stuck without a way to get around and my husband was out of Monroe all day. Garret offered me a service loaner which totally saved the day. I really appreciated them extending that courtesy, it was a very stressful week with a ton of different things going on for my family, and if we had to try to shuffle cars around it would have been a nightmare.. They got my Jeep all fixed up and under warranty, so it only cost me $13.
Great Experience! - 2018 Grand Cherokee Trailhawk
I would highly reccomend this dealership and especially our salesman, Shawn "Vandy" Vandenberg! We LOVE our new Jeep Grand Cherokee Trailhawk and have Vandy to thank for that! He worked with us on making the right decision and even after we had test driven the car several times over a few months period he insisted that we drove it one more time to make certain it was the car for us before purchasing. Thank you Vandy!
Good service, helpful attitude - Disappointed
Have taken my car for service or warranty on several occasions, Techs have been helpful and efficient. Also kudos to parts dept. for excellent service.
Great Customer Service - Muypecosa
I like coming her because the service is always great and the staff are friendly! The waiting area is always comfortable for my whole family.... you can’t find another place that accommodates little children..
New 2018 RAM 1500 - I got my dream truck
We are in love with our new truck! WE had such a great experience from Nathan and Rose who helped us get the truck we wanted! My family loves our new truck, hassle free, enjoyable, I recommend Larson to any one looking for a new vehicle. The staff are you easygoing not pushy or intimidating, super friendly (they listen to all your wants and needs to find you the perfect fit). Thank you Rose and Nathan.
Ram 3500 Cummins Service - Richard
Chad C. Greeted me and made my service appointment very pleasant.
He made sure I asked all of my questions and addressed all of my concerns.
Chad reviewed my service needs to be sure the shop took care of all items.
All service items were taken care of including tire rotation and checks for any factory upgrades.
Chad is an excellent person to deal with and a super ambassador for this fine dealership :-)
Save yourself a headache and go elsewhere - kcap090
I I traded in my fully loaded 2016 Jeep Cherokee for a 2016 Saraha Wrangler. My Jeep Cherokees KBB value was priced at 19,500 and they offered me $15,500 which was extremely low. I kept saying it was low and then they said since I was buying the Sahara there was $2,000 that would be given back so that would count towards the trade in value of my Cherokee bringing it to $17,500 which I was okay with. I also walked in with a pre-approved loan from Capital One so that they wouldn’t have to run my credit a bunch of times. They insisted that they could find a better loan, didn’t even try Capital One and my inquiries on my credit went way up. They are so friendly you think they have your best interest at heart but they turn around and screw you.
Then, I drove the Sahara on the freeway and it was awful, terrifying really. I drove it back the next day and traded it in for a 2018 Jeep Wrangler Sport. Anyways, the sales person said that all the paperwork was the same etc. However, since it wasn’t the Sahara anymore, I didn’t get the $2,000 back nor did I have the chance to negotiate the price of the car. I walked out of there with almost $6k of negative equity and a $35,000 car.
I went on the website two days later and my Cherokee was selling for almost $23,000 and I was pretty upset because I feel like I was extremely taken advantage of and knew I should have brought someone with me but I was hoping they would be honest. So now they sold my trade in before the loan was even financed. So I got duped out of my awesome trade in and duped on not being able to negotiate the price of my jeep which is now on the website for $4300 less then I paid.
Now, I expressed this to the Facebook page and let it go because I did not want to deal with this. Then, come this morning I get a phone call from a guy in the finance department. Apparently my loan did not go through and because of this they gave me $500 more on my trade in so that the bank would approve due to my debt/income ratio. He said he would send someone out for me to sign it since I am at work in downtown Seattle and take the bus in. I had a million questions due to my experience with buying the car in the first place and I could tell he was annoyed but I am spending a ton of money on a car and I have feeling taken advantage of.
They sent someone out for me to sign the papers but within that hour, I talked to a lot of people who said maybe I should take another look at the paperwork and then either sign or take the car back. I was very friendly with the guy that was sent out and he was pretty nice to me also. He didn’t make me feel pressured to sign like the original people so my friend and I made a copy of the new contract and I told him I would call later. He even said he liked getting out of the office on a sunny day and was going to go have lunch.
Then about 15 minutes later, the finance guy called me and was raising his voice saying the driver told him that I came down with two attorneys and threatened him? At this point he was basically yelling at me and telling me what an inconvenience I have been today and that they are going to come get the Jeep. I kept repeating I needed some time to look over the new contract and he kept asking me my decision and telling me I am an inconvenience. I understand he was upset I didn’t sign the papers but yelling at me saying I threatened that guy is absurd.
Now I am stuck with either turning my car in yet they already sold my trade in or sign these papers. I was pretty upset before but after the finance guy was yelling at me and the guy lying saying I threatened him with two attorneys I am even more upset. I know that $50,000 may not be a lot to you but when I am spending that much money I want to know I made a good decision and having people call and try to intimidate me from a car dealership is horrible service and now I have to come in tonight and face all this when I was just yelled at and taken advantage of.
Service - dwerner
Purchased truck and 10 days later no tires or wheels? I was told mechanic on vacation? BS he was there. Emailed Detroit MI, all completed next day!!?( so it does roll downhill) Sales man good just huge delay and BS to get it done.
Great customer service - Marcia B
Nathan and the team were very professional. I would recommend them and will continue to go back for my oil changes and Abby other work when needed.
2018 Jeep issues and poor service dept - Bill and Sophie
Bought our second car from this dealer which Is a 2018 Jeep Wrangler. After 3 months of driving the Jeep it would fail to start after being driven then would start after sitting for several minuets. Drove it to “our” dealer and was told by the service dept that they could not duplicate the issue. I explained to the service writer that the exact same issues are all over the internet with solutions I was completely blown off and told to bring it back when it happens again. Well next day we had to tow our Brand new Jeep back to the dealership for them to again say they couldn’t duplicate the issue and they would need to keep it till they could. The dealer contacted the factory and was told this was a known issue and how to duplicate and repair. Huge inconvenience for us to not have the car for a few days while they figure out what everyone else knows on the internet. Teach them customer service in the service dept. spending 40,000 at this dealership to buy the Jeep the dealership should be inconvenienced not the customer. This is the second issue we have had at this service dept. they are ok at oil changes and tire fills. Take your car to a different dealer
Liars!!!! - vettechsara
I wish I could give a no star rating. All this dealership wants to do is give you the bait and switch. Went to purchase a vehicle, signed all the paperwork and was given the vehicle. Two days later they said the bank said they needed more money or I would have to return the vehicle. Called bank and they said they were not asking for more money that that would have to come from the dealership. Dealership called cops on me today saying I stole there vehicle because I hadn't returned it yet and went in there tried to discuss options with them and all they could say was that the bank is the one asking for more money. The sales manager I talked to several days earlier told me it would be no big deal, as long as I came up with "x" amount of dollars I would get the vehicle no problem, looked me in the eye and shook my hand. Today I try to talk with him and the cockroach that he is, decides to hide in his office so he doesn't have to face me. He told me he wouldn't BS me and that's exactly what him and his company did.
Great Service Experience - stampguy
Overall, an outstanding service experience. I was promptly greeted by Aaron at the service desk. He listened to me and made sure he had documented my concern. He put floor and seat covers in my vehicle and escorted me to the waiting area and made sure I was comfortable. He gave me frequent updates during the repair. When everything was done, he explained everything that was done, and thanked me for my business. My truck was washed and vacuumed, and the whole experience made me feel that I was engaged and important. I love this dealership! Highly recommended.
Piss poor service - Bill moore
Can not provide good financing as bigger dealerships. !!! Never get to see finance people
Very very low on trade ins !!! Overall not a good place to do business. Customer in parking lot why I was there flipping out about service. Which he payed for extended warranty. Service manager was being a loud total xxxxxxx. Hmmm not good. !!! Horrible in front of customers !! Not very knowledgeable in product either
STAY AWAY!!!! - Alejandro Rangel
Came in with my 2014 jeep latitude because it was leaking coolant. I spent 4 days arguing with a guy in service because he kept saying i had to pay $1300 and it would be done in 2 days and i didnt have warranty. My jeep only had 28k miles and i had purchased extended warranty as well. When i went in one day with my paperwork turns out they fired the guy. The next guy told me that parts had been ordered and it would be a few days. When parts got in they gave me a date and told me that it would be ready. They changed the date and time 4 different times. After being in the shop for 15 days they told me that when they were putting everything back together they found 4 stripped bolts and that i needed a new engine! They finally got an engine in and locked my vehicle because of the Blow and Go i had. I had to get my vehicle towed to a different shop to be serviced for that then towed back to the dealership and they said it was my fault i had that on there. After all that they triggered the blow and go AGAIN so i had to pay for that to get serviced again. They finally gave me my vehicle back after 36 days and they forgot to plug my fog lights back in. So i had to take it back to them once again and after 3 hours i got it back and had to get my battery replaced because of it. Worst service i have ever received. It is better to pay to have your vehicle towed to another dealership than to deal with Bud Clary. AVOID THIS PLACE AT ALL COST!!!
SCAMMERS - Tbom2018
SCAMMERS is the only word I can find to describe my experience working with the service department. Don't trust these guys and absolutely don't come here if you don't have to.
I purchased a backup camera to get installed with these guys. The only reason I didn't do it myself was because of convenience & it required the dealership to flash the radio unit in order for it to be able to receive the backup camera.
What should have been only a 1.5 hr job turned into 5 days of them giving me a bunch of B.S. and saying they needed to run tests to figure out why they were unable to get the camera to work.
Ultimately they could not complete the job, returned my car WITHOUT a working backup camera, AND still had the audacity to charge me for labor!!! This is coming from the Manager -- clearly they would rather have a few hundred dollars in their pocket vs now losing a customer for life.
They said if I still wanted it to work, I need to buy a new radio that costs over $1000!!! because their conclusion was that the radio is faulty. That i would have to buy the same model radio when everything else worked because they tested the camera on another car, triple checked the wiring, ran all diagonistics...etc. AND they gave me the guarantee that if I purchased this $1k radio that it will for sure work.
I took the car home, spent 30 min opening up the dash to check wiring going into the radio unit and immediately saw they connected the wiring to the radio harness incorrectly. So it took me 1 minute to fix that and then it worked!!!
I WONDER IF THEY DID THIS ON PURPOSE TO MAKE ME SPEND MORE MONEY KNOWING FULL WELL WHAT THE ISSUE IS AND LYING TO ME. Seems like a crazy coincidence when you figure they seemed very confident and even gave me a FULL guarantee that buying a new radio unit would be the solution. These guys are sneaky and UNTRUSTWORTHY
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