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2018 Jeep Compass Limited - Kitehog
Jim is am awesome salesmen and I will call him a friend The staff at CDJR of Walla Walla is great. No pressure to buy and they let the cars sell itself which will guarantee that I will be back.
Top Reviewed Specialists At This Dealership
Not high pressure - M.R.
They weren't high pressure. They were upfront about pricing. They also went to extra lengths to help the process since we're from out of town by driving us to the bank to get the money for the buy. Time will tell, but so far we were happy with the experience.
Total Customer Focus - John Lafemina
The folks here are totally focused on customer service and customer experience. They are helpful, pleasant, knowledgable, efficient and effective. A great team of people who work together to make it easier on the customer.
Great service~! - Ann
Brandon, Sharon, and Sadichhya were all fantastic. Greast customer service, friendly, and helped me to get a great deal on exactly the car I wanted, patient in helping me to figure out if the car was the right fit for me.
7500 scheduled maintenance - Ms
Service was free with oil change and tire rotation
Would use same dealership in future although it isn’t that close to my home
Sales and Leasing
Great Customer Service! - cassiepayne
Brian Cortez introduced himself as soon as we got out of my husbands truck and was very polite! My jeep had not worked for over 2 months and he showed us around the lot to find my new car. He was very patient with me while trying to find the perfect car. When we finally did, he got us the price we were looking for and could afford. My first dealership experience was a good one thanks to him!
Sales & Leasing Consultant
Vehicle Exchange Program Specialist
Internet Marketing Director
Very proffesional service manager - Mike
Nice place to service a vehicle. Long time service manager and techs. There are some lkng time sales people there if you need help with a vehicle.
F & I Manager
Best of the best - Beth H
Bought my new Wrangler from Jay LeClair tottaly awesome person very knowledgeable. Made getting my vehicle as of easy. Everyone should use them. Thanks again
Very nice overall - DAMILLAS2
Salesman Henry really did a heroic effort to get me the best deal possible. He has an injured left leg and still went back and forth to the sales manager many times without complaint. Also, he recognized a significant error in the mileage of a vehicle I was interested in, and immediately brought it to my attention. Cost him a sale, but integrity is the name of the game and I don't give cudos easy. Henry and the sales manager were both "top notch". I will absolutely brag you up with my friends. Thanks.
Always going the extra steps to help out - goldadechristine
This dealer always does there best to put you in the car or truck you need. And stands behind the purchase. They always make it right.
Very good service as usual - Croteaut
I am always treated well and my vehicle is done when promised. The folks at Dwayne Lane's always take care of me promptly and courteously.
Great customer service - Swagmaster
I went in to buy a used car and Stephen was super kind and helpful, he got me set up with a car I really like and I will be recommending Stephen and this dealership to my friends and family.
Great Service - Njames93
Kahlin was Absolutely great to us while our Jeep needed some routine maintenance and kept us updated w/service and when it was completed and went over all that was done. She has great customer service and gives you her full attention. Thank you
I recommend Dodge but not this dealer - i4chunet
Who else has heard, "You are getting such a great price on this vehicle. Do me a favor and don't leave here and sell it to make money on it"?
Just try calling with a specific question about the vehicle you purchased. Count the number of times you get transferred, disconnected, or receive voicemail.
And over the course of 3 years, they stick with the same lame excuse that the car wash is broken. Really? What New car dealership can't provide a quick car wash after an oil change?
The service department ROCKED when Shari O'Neall was there 2 years ago. They have never recovered since she left.
Tacoma Dodge, here we come.
They were very very helpful! - Ram2019
The service department did everything they could to help me out. They lined up a rental car for me since my was heading to Seattle for a cruise and with my 80 and 85 year old parents!
Buying great Durangos - Durango Doug
This is my 4th Durango! Everyone a great price, excellent options with great service package!
Exceptional sales, service and care for each.
Repet customer. YES!!!
Awful service department - TheLand1976
I did not buy my 2017 Chrysler here but the dealership is 3 miles away from my house and under warranty. The worst customer service I've ever experienced. I had an appointment for 9:00 a.m. on a Monday. I dropped my car off at 8:00 am that morning. I I was having a problem with that U connect stereo and my e-brake or transmission. I couldn't tell which one was causing the problem. After having my car for 3 days and only calling me once to give me an update I finally got my car back. I had to rent a car thinking that it would be covered under the service agreement since I did not hear back from the service advisor. I use the chat feature on the website to request to speak to a manager and never heard back. I did this twice. To this day I have never heard back from anyone. I reached out to several people within the Larson organization and never heard back. I will never use the dealership again or refer anyone to any of their dealerships. My family and I have purchased several cars from the various dealerships that Larson owns. To think that you get treated this way if you do not buy your vehicle from Larson is ridiculous. I paid $160 in rental car fees and over $300 for diagnostics. Nothing was fixed. I took my car to a different dealership and they found The issue with my transmission and replaced the factory Uconnect system. The only bright spot of my visit was the shuttle driver. Gene was great. I hope he finds work with another dealership that treats him with respect.
My experience at Dishman Dodge was awesome! - pedersen239
I went to Dishman Dodge looking for a AWD Vehicle. Cody Stewart showed me around and got me into my 2016 Subaru Legacy. He was awesome and so my my experience overall! Great place to buy a car!
Poor warrenty service - dljdad
(Note to 5-Star Dodge in Aberdeen) I am not sure where to start, but I am not impressed with your service department. I'm an educated fella, life and school, having been a NAPA parts man/machinist for 16 years, a Snap-On dealership owner, and ran a small car lot before returning to school and am fairly successful in my current profession. Been there...done that. Almost 2 weeks have passed since my Ram was brought into your dealership on a flatbed. I didn't buy from 5-Star, simply because you didn't have what I what I wanted for the price I needed. Should not matter. This is a Dodge/Ram warranty issue. As of today, and for the past almost 2 weeks, my perception is, your service department has put my truck on the back burner and, while I'm a tough guy to get past understanding and into the pissed off mode, you have succeeded. I have been told for the past several days that you are still waiting to hear from Ram how to proceed. There is no reason for the balony....I am obviously not a priority, rather quite the opposite, because I did not purchase the vehicle from 5 Star. I am, by nature and by training, a patient, understanding fella. I worked in the automotive industry longer than I have been in education. I get it....things take time but this is a travesty. That time has passed. Is there a reason this issue cannot be resolved as soon as possible? I will be a car buyer for years to come but am totally unimpressed with the poor service and communication I have received from 5-Star so far. I know when my first old, 2004 Dodge 2500 hemi lost a valve spring, costing me a head, cylinder, manifold, it was taken in and dealt with with pride and a degree of urgency, by the Dodge dealer in Aberdeen at that time. If that was 5-Star at the old Dewayne Deweese location, kudos. Should have kept it up. That is customer service. I would appreciate your attention to my issue. I will contact Ram Corporate to see if this issue can be facilitated. BTW....takes a lot..A LOT...of poor service to get me to this point. I look forward to your attention to this matter.
Easy and simple - Jeep808
I emailed and asked David if he can match a deal I was working with in Seattle. He presented me with an offer that was a little better because of the lower sale tax. I was very please with the entire process. It was one price and his best price. Maybe I can negotiate a lower price but a one step buying experience was worth the visit. I didn't have to go through multiple mangers in the process. It was easy just dealing with one person. He took the extra time to go visit the accessory shop and even go pick up my family and bring them to lunch. It was one of the fastest buying process. I spent the longest waiting for the Jeep to get wash.
340 Mile Round Trip Was Worth it - RamMan
Seclected a hard to find RAM 1500 from their inventory and requested an internet price. Corey got back to me with a very good price that itemized all costs. We cut a check for that amount and picked up the truck the next day. There were no games and no pressure. All very straight forward. Our 340 mile round trip from central OR was worth it
Above and bedpan - RJW
Denver and Sarah Morford run a tight ship with ethics and morals we all can appreciate. I had a big and involved maintenance issue on my 2015 Jeep Grand Cherokee. I was communicated every step of the way including why the part failed. When I picked up the Jeep it ran like new. They Aligned it and washed it which was above and beyond. Finding this kind of service is unique, unexpected and appreciated.
Bait and Switch - RJRon
Turns out you can't give zero stars and write a review. That is the only reason Rairdon's of Kirkland gets one star. We experienced a true "bait and switch" and will be reporting to the WA State Attorney General next. Rairdon's of Kirkland had a "internet special" on a Jeep Renegade advertised on their website. We went in to buy the vehicle but they told us it was out on a test drive. We said we would wait and if the drivers didn't purchase the car, we would. Rairdon's finally admitted the vehicle wasn't out on a test drive, but that they couldn't start the car and couldn't figure out why it wouldn't run. But one of the Sales Managers agreed to sell us one of 2 other same year, same configuration Jeep Renegades. We agreed and they took us to an offsite lot where the first alternate vehicle was located. It wouldn't start. So they took us to a second offsite lot for the second alternate vehicle and it started and we agreed to purchase it. We "test drove" it back to the dealership and started filling out the paperwork. They put several options in front of us, all starting at the special price, for a financing option, an extended warranty, and a maintenance agreement. We continued to tell them that we were not interested in any of those options and just wanted the base car at the advertised price. Finally, after a total of 3 hours wasted at the dealership, a new Sales Manager came over and told us they would not be able to sell the alternate vehicle at the sale price, but would have to charge $4000 more. Buyer beware of Rairdon's of Kirkland.
Now on to the Attorney General.
No Service - Stheman789
Made a 9:00am appointment two weeks ago to have my Ram pick-up trouble-shooted for a electrical problem today. When I got there I was told their computer did not have a scheduled appointment for me. But could work me in and all trouble-shooting is done between 8am and noon. Sat there 4 hours untill noon and my truck did not move. After 4 hopurs I asked for my keys back and left! NEVER WILL RETURN!
Totally unreliable. Irresponsible. Rude and absolutely bad - Janet
Totally unreliable. Irresponsible. Rude and absolutely bad sales representatives and manager. Never do business with these folks.
One of the worst ever dealership I have ever been to. They posted the price of the Chrysler 300 2018 car on the official website and after I made all the effort to talk to the sales guy and manager and drove an hour and a half to get the car, they told me they marked the price wrong. Like seriously. I called the an hour before I went in. Also, they said 18000 the 1 was mistakenly marked as 1 instead of 2. Come on man. Even if that was true, the new car isn't the same price, leave the pre-owned we were trying to see.
I spent my afternoon driving to the location. After the manager told me they marked the price wrong and they now can sell only for 5k more, the manager was extremely rude and spoke about how they can choose to not sell the car. Like seriously, I was just accepting an apology for all the time I wasted making all the effort. Is that how you treat your customers. Extremely bad. Please be very cautious doing business with them. Very very displeased and disappointed.
Great Service Experience - stampguy
Overall, an outstanding service experience. I was promptly greeted by Aaron at the service desk. He listened to me and made sure he had documented my concern. He put floor and seat covers in my vehicle and escorted me to the waiting area and made sure I was comfortable. He gave me frequent updates during the repair. When everything was done, he explained everything that was done, and thanked me for my business. My truck was washed and vacuumed, and the whole experience made me feel that I was engaged and important. I love this dealership! Highly recommended.
Awesomeness!! - Sethanix2613
Best car buying experience I have ever had. Linda was absolutely wonderful and helped me and my wife with every question and concern. Will be back to buy my next vehicle.
Watch out, this dealer has double standard service - LemonJuicer
if you use coupon for car service, your car will be serviced by a "non-master" technician with lower pay rate! I cannot guarantee if that technician knows the difference between gasoline or engine oil!
Here was what happened to me:
I was trying to use a standard Mopar coupon for a full synthetic oil change at the time of checkout. Very interesting things happened...The cashier did not allow me to use it and explained that I have to present the coupon at the time of the service order. I have been doing the same thing with another Jeep dealer without any problem, so I asked for an explanation. They asked the manager Tiffany and here is what she explained:
If I use a coupon, they will bill a lower rate which would have distributed my service job to a "non-master" technician who has a lower pay rate.
They even uses examples that if I pay less, they have to hire a "JixxxLube-level" technician to do the job. Ouch...This is shocking to me that this dealership or Mopar has such double standard to discriminate service jobs by whether customer uses coupon or not? OMG, this is unbelievable in today's industry...
What's worse is this manager is a total denier...I asked her to write down this reason in paper so that I can use this to check with Mopar if this is company policy. She refused to record her words and reworded it to be "Service will need to be distributed accordingly when customer presents a coupon". She claimed they have used the "express lane" technicians who are all master-level. But listen, even the original service confirmation email said "express lane", I didn't even have a choice.
At this point, I am extremely frustrated with this dealership. I think I will try to avoid AutoNation entirely in PNW.
Guys, if you want to keep your cars for longer, make sure you can make more money so that you don't need to use coupon on them, or just move away!
60k service - Dbiz47
I took my Jeep in for a 60 thousand service never had any issues with my car over the 5 years I owned it, after I was expecting to pay around $270.00 for my first bill it ended up being over $400.00 to allow them to do the fuel injection cleaner. My car was fine for about two days after I had it serviced then all of a sudden it would just stall while it was idling at a stop light. I took it back to Jeep and had to take time off work to do this and spent the $125.00 for the diagnostic only to come back with them telling me a sensor needed to be fixed. I had them fix it and two days later my car started to die again. Keep in mind I have taken very good care of this vehicle, only has 59 thousand miles for 2014 and all services have been up to date. Never had any issues anywhere else. I left them a message asking for a call back and a week has gone by without anyone returning my call. I would recommend to anyone to take their Jeep elsewhere as I read better reviews elsewhere with the Jeep dealership in Tacoma. I am beyond frustrated and ended up trading my vehicle instead of trying to have them fix this issue. Horrible customer service and all they care about is making money.
They Sold A Car I Was Buying To Someone Else For More Money - starshine
I searched for quite a while to find an SUV I could afford and that met my needs. After negotiation, we agreed on a price and I was given a copy of the purchase order. I had complicated circumstances to get my funding through an estate attorney. The primary people at the dealership were all aware of my situation and I called them to keep them posted on my progress with the attorney.
Within a few days, I had the funds available to pay for the car and called the dealership to complete the purchase and arrange to pick up my car. That is when I was informed that another salesman, with the approval of management, ignored my purchase order and sold the car to someone else for a higher price. As you can imagine, I was furious!
They could have at least called me before proceeding with selling my car to a higher bidder! I do not recommend doing business with them because their word or even their purchase order means nothing to them. They did not follow good business practices or common courtesy when they ignored the agreement that everyone involved had approved.
University Auto Center CDJR
Chrysler Dodge Jeep Ram of Walla Walla