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Everyone was helpful and so knowledgeable. Every step was... - ctcuykendall.cc
Everyone was helpful and so knowledgeable. Every step was done orderly and took only 2 visits, so far. So I hope the modifications go as smoothly as it has so far.
Top Reviewed Specialists At This Dealership
Sales & Leasing Specialist
Sales and Leasing Specialist
Chris Price and the Walla Walla team was excellent to... - jcravalle75
Chris Price and the Walla Walla team was excellent to deal with. Friendly, professional and easy to deal with. It was a good experience. We are very satisfied.
Been going to this dealership for decade. Bought 3 rigs... - TJO50
Been going to this dealership for decade. Bought 3 rigs and always have had good experience aales and service. Yuriy Papush is excellent service advisor.
Very proffesional service manager - Mike
Nice place to service a vehicle. Long time service manager and techs. There are some lkng time sales people there if you need help with a vehicle.
F & I Manager
I purchased my Ram at a different Dodge dealer but... - Darkanddiesel
I purchased my Ram at a different Dodge dealer but didn't really appreciate how they treated me. So I've always done my maintenance and services with Dwayne Lane's Dodge dealer, specifically with Meaghan Mansfield the service writer she's always treated me great and kept me in the loop on what's going on step-by-step with my 2019 Cummins and what new updates and recalls needed to be handled. I referred all my other truck friends to her in Dwayne Lane's because of the great customer service she's provided me on all my vehicles. Thank you -Trent H.
I purchased a vehicle from Lithia Dodge about 5 weeks... - rw
I purchased a vehicle from Lithia Dodge about 5 weeks ago. I should start off by saying that my experience the Jaime the salesman was good...no complaints. We had agreed on a price but the day before I was coming in to pick up the vehicle I received an email that the sales manager could not let the vehicle go for the agreed upon price and asked me to pay $1500 more. We eventually agreed to split the difference. I still thought it was a good deal but I was still disappointed that they didn't keep there word.
After 3 weeks of driving the vehicle I was having some issues with the brakes. I took it to a local dealer and was told that the front and rear calipers were not releasing completely causing damage to the rotors and pads and that the emergency brakes were seizing up. I then took the vehicle to Lithia Dodge in Portland to get the work completed covered Lithia's 60 day/3000 mile warranty. They had the vehicle 10 days and the only thing that was repaired was the emergency brakes. They would not cover the rest of the braking system because they were "wear and tear" items. I understand the rotors and pads but calipers should last longer than the 61000 miles that are on the vehicle. Total repair quote from my local dealer to replace all calipers rotors and pads is $1000. I will probably end up doing this myself.
Fast forward to yesterday...The weather here reached 70 degrees and I turned on my AC only to find no cold air coming out. I took it again to my local dealer and was told that there was a hole in the compressor and that there was no refrigerant in the system. The service tech said that the leak was not recent. Total repair quote $750. Apparently it was overlooked in Lithia's 160 point inspection.
I just reached out to Lithia to see if the AC is covered under my warranty or if this is another "wear and tear' item.
I was also told that the tires needed to be replaced because they are so weather checked between the treads. It was suggested that driving around town was fine on the tires but recommended that I avoid towing and taking long trips. Cost of new tires is roughly $1000.
In the first few weeks owning this vehicle I am going to be investing nearly $3000. I would have preferred that Lithia had been thorough in their inspection and taken care of these items and added them to the price of the vehicle.
I purchased this vehicle from Lithia because they are a well established and well know dealership. I read reviews of the dealership before pulling the trigger on my purchase and I felt good because of all the positive experiences that other consumers had shared. I wanted to be one of those people.
I realize that I am one person and the fact that they will never get my business or any of my friends or family's business will not affect such a large dealership but I still wanted to share my experience.
"Great Car Buying Experience!" - nic
Drew made the Sales process quick, easy and painless! There was no sales pressure and he gave us the time and space to make the decision to purchase. Would definitely recommend to our friends and family. Very happy with the Purchase and experience!
Nic & Denise
6th car we have bought thru this dealership.Came back to... - libbyeroger
6th car we have bought thru this dealership.Came back to them as we knew they would take care of us and they did! Will do it again
Tom and mike in the service department rock, cause in the... - Mopar.ar
Tom and mike in the service department rock, cause in the end they actually came through and kept their word. Did what they said they would do.
The cashier is a little discouraging though. Lol
Samantha was my salesperson for the 2nd time! My first... - Lkrossell
Samantha was my salesperson for the 2nd time! My first car was an emergency and she got me exactly what I needed at the time. When I was able to start looking for more of a want than a need we kept our eyes open for the next several years!! My goals were all of a sudden her goals. She checked in with me to encourage me to keep working hard for what I was wanting. Now I have this beautiful truck and I couldn’t have asked for a smoother process. Thank you so much again you know how much this has meant to me. 10 stars if I could give it!!
Barry bought my vehicle. Michelle was in charge of the... - Kenneth K
Barry bought my vehicle. Michelle was in charge of the deal and she was amazing! The whole process was a breeze! She was very professional and is knowledgeable through it all. Thank you Barry!
I had the pleasure to work with John Kearns, they were... - Mjohnex
I had the pleasure to work with John Kearns, they were friendly. Absolutely without a doubt the best car buying experience I have ever had!
Our salesman Steve did a fantastic job of keeping us... - geanderson
Our salesman Steve did a fantastic job of keeping us informed about the truck we were looking at. He was great at helping us get into the right vehicle for our family. He was friendly and very informative.
We stopped in the take a look at a used Jeep Wrangler.... - Jeepcarguy
We stopped in the take a look at a used Jeep Wrangler. Frank was very nice and quick to get us a test drive. No pressure. We did not buy but wanted to recommend him to others.
Frank and Winter at Dishman were exceptional,... - aswanby
Frank and Winter at Dishman were exceptional, professional and respectful. We will be recommending them to friends and family for future auto purchases. They were no nonsense and quick.
Unlike most car dealers in Spokane.
The professionalism and personal touch made this car... - TOR
The professionalism and personal touch made this car buying experience the best of all! Very involved and caring environment! Mark was outstanding and focused on my expectations and requests and made it happen.
The staff was very informative and gave me updates every... - jubjohnson553
The staff was very informative and gave me updates every day. My vehicle was fixed on time and even delivered back to me at work. Thank you!!!
best dealer by far, friendly staff, good service , priced... - jim
best dealer by far, friendly staff, good service , priced fairly . i have nothing bad to say. very straight forwarded people . asked to get me a good deal and they got it done. Ask for Johnny , he knows all of his product as well as pricing , i told him something i wanted and next thing I know i am sitting in my new truck going home . quick and easy . thank you .
I just bought the truck I have been wanting for many... - Point_Doc
I just bought the truck I have been wanting for many years at Enumclaw, Dodge/Jeep. I often visit the store for over a year test driving potential purchases and worked with Tabitha. She is very knowledgeable about the MOPAR product(s) and wonderful just to visit with and talk about automobiles. With the assistance of Robert (a fellow Mountaineer) and they both have been supportive along with John at the service dept for followup appointment.
AlStein Did a great job going over a lot of the numbers... - Gary.volchok
AlStein Did a great job going over a lot of the numbers for me and familiar rising myself with how to use all of the cars Controls. The dealership was upfront with all the costs and we’re easy to negotiate with
Entire dash system went out on a van less than 3 years... - LisL
Entire dash system went out on a van less than 3 years old. Brought it in to be replaced. Service dept called me to say they had the radio in and to schedule the appointment. I dropped my car off only to get a call that they did not have the part (they had shipped it back). They could not even be bothered to call me prior to me dropping my car off to tell me they could not do the work. Now I need a ride back to pick it up and I'll need to do it all over again when they get a new radio in.
I have had three major repairs done at this dealership... - Steveolym
I have had three major repairs done at this dealership over the past four years. It takes a long long time for them to fix things.
Their quality control is horrible, they send you out the door with things they thought they fixed because the light on the dashboard says it’s fixed., but they didn’t. Fix all the problems just the ones they need to to get the dashboard light to go off.
Last year they sent me out the door after putting in a $6000 transfer case and never tested it to see if it goes into four-wheel-drive.
It didn’t and wouldn’t and I got stuck in the snow.
My name is Damon Gleason, I'm the General Manager of... - Damon Gleason
My name is Damon Gleason, I'm the General Manager of Harbor CJDR if you have any concerns or not satisfied with our service please call me directly at 360-538-8626. I will be happy to help resolve any questions or concerns. Thank you for your business.
Had my 2008 Wrangler towed to Larson (HUGE MISTAKE) due... - Unhappy
Had my 2008 Wrangler towed to Larson (HUGE MISTAKE) due to axle seal failure.
These guys are CRAZY!! They quoted me $6,000 for axle & pinion seals, trans and transfer case service, parking brake. The part that was the most frustrating is they wanted to charge me for a differential service, you have to drain the differentials to replace the seals. This should be part of the $1,185 ea axle, not additional $340 on top of this. I brought this to their attention that you have already drained all the oil from the diffs why would i get charged for a service. Bryan said that this would "probably" be removed from the invoice. Well, that made me feel warm and fuzzy!
I had towed it towed from Larson to Puyallup Auto Tech (Larry the owner is awesome!) and had all this work completed plus additional minor items it was less than a 1/3 ($1,840) of the cost.
When I said I was having my Wrangler towed to another repair shop Bryan asked what they could do to make it right? (Really so now this negotiable) I said about $4,200 less on the repair bill. Then they insult the repair shop and said they don't use the same parts or warranty the work. He must be a mind reader because I never stated where I was taking the vehicle.
I wish I could post the repair estimate from Larson and the final invoice from Puyallup Auto Tech so the public can see how much of a RIPOFF this service department is.
I have taken my 2019 Ram there for service for two years (how hard is an oil change) one time they replaced my wiper blades ($60) they fell off (1 week later) on I-5 in the rain doing 65mph, THAT WAS FUN!!
I agree with the other person that said "These guys are a bunch of crooks in service"
Live & Learn!!
Larson should change their name to “Larson RAM IT” up the customer!!
Worst dealer that I have ever worked with. Been trying to... - Jamesoskam
Worst dealer that I have ever worked with. Been trying to get someone to call on my warranty for a week for my truck I bought from them. Also they like to give private info out and not stick to there end of the deal after the purchase. Just terrible customer service I would not recommend any to buy anything from them just go somewhere else.
I would not recommend them at all we bought a 2013 Jeep... - None of your business
I would not recommend them at all we bought a 2013 Jeep Grand Cherokee from them and have had problems with it every year for the past 4 years. Now they are wanting us to pay to fix the transmission even though we told them before our warranty expired that there was something wrong with it and they said it was fine. Avoid going there .
This place is amazing! Stephanie and Alexander were... - Sedg35
This place is amazing! Stephanie and Alexander were extremely helpful. They helped me get into a new truck with the exact price point I was looking for. I would definitely recommend this place to those that are looking for a new car or truck. Their service is second to none! Truly the best!
I choose to pay premium, to have Jeep experts service my... - sc
I choose to pay premium, to have Jeep experts service my newer Wrangler.
Third oil service with them. Appointment booked on phone but no record when I arrived - fit me in anyway. When I came to pick it up, was told they couldn't do 5-tire rotation because they couldn't figure out how to remove the center brake light. I was surprised because this is a stock Rubicon - surely they've seen these before?? I showed the tech the plug at the light, and waited another half-hour before this was eventually completed.
After driving the vehicle for the first time since the service, I later noticed oil on the ground under it. Lifted the hood and found that the oil filler plug was just sitting on top of the radiator (thankfully must have wedged there so wasn't lost), and the plastic engine cover just sitting there loosely, not actually reinstalled. I don't know what the actual source of the oil leak is as it doesn't appear to have been splashing out of the open oil filter.
I would expect to find such an amateurish, inexperienced effort from a Jiffy Lube, much less a Jeep dealership.
The service advisor Taylor was very, very friendly and did his best. The (unknown) tech - the worst "service" I've ever experienced, by far.
Luckily there's other Jeep dealerships in the area, hopefully I'll have better luck with them.
This morning I call Renton CDJR to acquire about a post... - Fallingstephen
This morning I call Renton CDJR to acquire about a post for a yellow 2016 Fiat 500. When I called, Jennifer set up an appointment with me for 4pm the same day as I work until 3pm and live in Seattle and had to have time to get down to Renton.
At 3pm I called to confirm my appointment at 4pm and the Yellow Fiat. I was told everything was ready to go and to “come on down” so I took an Uber costing me 40 dollars. When I arrived I was told that the Yellow Fiat was sold 2hrs before meaning that when I called at 3pm and was told to come, the car I was supposed to be buying was already sold.
Darrell, the manager, offered me other vehicle but with no price cut or any concession to match the mileage or price of the Yellow Fiat I had made an appointment to see.
I proceeded to ask why I was not contacted about the vehicle being sold to which Darrell responded that “they were busy” and began to explain to me that this situation happens all the time. As in, individual have appointments made on a regular basis to buy cars that are already sold and that no one is contacts any of these people and that it was just how it was. He even told me of a person earlier that day that made an appointment and drove all the way from Spokane for a car that was already sold.
In my opinion I don’t believe this is how a business should operate. A phone call or a simple email would have sufficed just to make sure you don’t waste customers times.
In the end I asked calmly if they could offer any concession for the money or time I spent coming for nothing in which Darrell got agitated and began cutting me off mid sentence then stomped away back to the dealership.
I was going to spend 13,000 on a vehicle but now will shop around and will not be returning, not with how this establishment is currently ran.
I don’t want this to happen to anyone else although according to Darrell it happens all the time.
Dealership is unprofessional. Management is... - Andrew
Dealership is unprofessional. Management is unprofessional. Would recommend buying from another Dodge dealership! Philip the manager is a joke and does not have basic customer service skills he is a rude individual. This is my second car purchase through this dealership and will be my last. The sales person Paul said keep will be contacting you and to give them all 5 stars ha right 5 stars for what!
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