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Moving from a large town (South San Francisco) to a small... - Casagrande_jeff
Moving from a large town (South San Francisco) to a small one (Walla Walla), I figured having a dealer close to home would be unlikely. I am happy to write this is not a concern as Chrysler Dodge Jeep Ram of Walla Walla has my family covered. Whether it’s a purchase of our new 2021 Jeep, or replacing a broken key fob, they are consummate professionals. For the latter service, they even cleaned my truck. Excellent customer service and a pleasure to do business with.
Top Reviewed Service Specialists At This Dealership
I recently moved into the area and was looking for a Jeep... - Pollys5
I recently moved into the area and was looking for a Jeep dealer for service. Lithia was very friendly and quick with the oil change. I will return for future service.
Assistant Service Manager
Makenze was great help so was the salesmen, good working... - ferencik
Makenze was great help so was the salesmen, good working with them ,no pressure, asked what I was looking for, worked with me on pricing.
Very proffesional service manager - Mike
Nice place to service a vehicle. Long time service manager and techs. There are some lkng time sales people there if you need help with a vehicle.
We purchased a used vehicle from George Gee and worked... - Steve D
We purchased a used vehicle from George Gee and worked with Lonnnie Mellor. He was very responsive, personable, and comfortable to do business with. We would recommend him to our friends.
Entire dash system went out on a van less than 3 years... - LisL
Entire dash system went out on a van less than 3 years old. Brought it in to be replaced. Service dept called me to say they had the radio in and to schedule the appointment. I dropped my car off only to get a call that they did not have the part (they had shipped it back). They could not even be bothered to call me prior to me dropping my car off to tell me they could not do the work. Now I need a ride back to pick it up and I'll need to do it all over again when they get a new radio in.
Great, as always. They are the best!! - GRANNYANDPAMILLER
We always come to UA, We recommend them to friends & family. I hope there is always a UA here in Ellensburg!! This dealership always has multiple rigs to check out. If they don't have it, they will check around & get what we want.
They we're very good at getting my appointment. The... - randy stobbe
They we're very good at getting my appointment. The service department all did all the work on time and took good care my car and me. Thank you.
Always look forward to seeing everyone, such a friendly... - JD
Always look forward to seeing everyone, such a friendly place. I would recommend Lythia dodge any day. Best service and I get to bring my dog lol
i am happy with your service - qualitycabinets10
I had an excellent experience for their good quality of service.
My pick up was serviced and fixed right on time
Everybody is friendly and ready to do the job well done
Each person I talked with was helpful and knowledgeable.... - thespiritualnanny
Each person I talked with was helpful and knowledgeable. Time required for the service was reasonable, and work seems to have been done appropriately and well. Friendly, helpful, informative. Thank you.
Great service! Representative was fantastic! Marcello was... - laykensavage
Great service! Representative was fantastic! Marcello was friendly and efficient. Will definitely come back and also consider purchasing my next vehicle here. Thank you again!
The Parts Department at Renton, CDJR deserves high... - carlos.delatorre99
The Parts Department at Renton, CDJR deserves high praise. I was searching for a parts assembly for my Jeep Cherokee that is in short supply at this time. They ordered the part, without any deposit, and made no promises they could not keep due to the shortage, which was out of their control. But they kept me appraises of developments and when the parts came in sooner than anticipated, they contacted me immediately. They also assisted with scheduling the repair. I am very satisfied with the manner in which they handled this parts order from beginning to end. I highly recommend the service from the Parts Department at Renton CDJR!!
Terrible company. The service department is staffed with... - giants2010champ
Terrible company. The service department is staffed with dishonest service advisors and awful mechanics. Takes days to make simple repairs all while they dodge your calls. I will never take another car there, or buy anything from them ever again.
Worst experience ever!!! Waited 3 hours for an oil... - Theresa
Worst experience ever!!! Waited 3 hours for an oil change. Tri cities Lithia motors is 100% better..... never will return to Yakima jeep dealership. Incompetent people working there ..
Service writer good . 2600 dollars in repairs ..... - close72
Service writer good . 2600 dollars in repairs .. everything was loose and none mopar parts all I got was a car wash and a uh sorry
11:30 appointment for an oil change. Hour and 15 min.... - 1daggercat
11:30 appointment for an oil change. Hour and 15 min. later car was taken in for a 30 min. oil change. So 1:15 I'm finally out. This was my 2nd and last time here.
I choose to pay premium, to have Jeep experts service my... - sc
I choose to pay premium, to have Jeep experts service my newer Wrangler.
Third oil service with them. Appointment booked on phone but no record when I arrived - fit me in anyway. When I came to pick it up, was told they couldn't do 5-tire rotation because they couldn't figure out how to remove the center brake light. I was surprised because this is a stock Rubicon - surely they've seen these before?? I showed the tech the plug at the light, and waited another half-hour before this was eventually completed.
After driving the vehicle for the first time since the service, I later noticed oil on the ground under it. Lifted the hood and found that the oil filler plug was just sitting on top of the radiator (thankfully must have wedged there so wasn't lost), and the plastic engine cover just sitting there loosely, not actually reinstalled. I don't know what the actual source of the oil leak is as it doesn't appear to have been splashing out of the open oil filter.
I would expect to find such an amateurish, inexperienced effort from a Jiffy Lube, much less a Jeep dealership.
The service advisor Taylor was very, very friendly and did his best. The (unknown) tech - the worst "service" I've ever experienced, by far.
Luckily there's other Jeep dealerships in the area, hopefully I'll have better luck with them.
What a great dealership - SarahM
I brought my Grand Cherokee in for warranty service last week. I could not be happier with how well the service team communicated my issues, told me when my car would be ready and then delivered the car on time, as promised. Easy to talk to, easy to work with. One great place to buy and service your car.
Terrible experience, real customer, not a dealer post - Kreynolds
So after buying my Jeep here several years ago, I've brought it back to them several times for repairs. It's a mechanical thing that needs work like any other car, that's not my complaint. None of those experiences have gone real well, but I wouldn't say terrible until now.
My complaint is the crappy work these guys do. Recently had them do some body work after some clown rear ended me thinking "I want a factory authorized dealer to do factory quality work." I'm pretty sure that Ray Charles and Michael J. Fox could have teamed up to do a better job. The paint sucked. The parts didn't fit right. It took almost 3 months to get the job done. The car was returned dirty on the inside (grease on the interior from the shop guys and dust everywhere from the body shop). On top of all that they told me "it's not a show car, what did you expect?"
It gets worse from there. I turned in my car the insurance company had rented when they told me my car was fixed the first time. After a quick inspection I pointed out a bunch of problems (the back door no longer fit flush to the body, etc. You know, hard to see stuff like that.) They told me it would be a quick fix and they would just give me their loaner car, which turned out to be a complete piece of crap that leaked water and was barely road worthy (flat tire and burned out head light and a seat belt that didn't work). After complaining about that, they said it wasn't their fault the car sucked so much, it was all they had!
All in all my car had to go back into the shop 3 times, it took almost three months, the bumper still doesn't fit right, and they damaged the trim around the back window (their reply was "how do we know it wasn't like that before?"), and the attitude about fixing it right was "we don't do that for used cars." They got paid in full and I got to see how they take care of their customers.
My advice to you is to go somewhere else for service, sales, parts, anything really. Tell your friends to go somewhere else. Buy somewhere else. Avoid this place like day old discount sushi you found on a warm day in the gutter outside of a waste water treatment plant.
I worked with Chandler and Chris. I was a first time... - Vic
I worked with Chandler and Chris. I was a first time buyer and was worried I wouldn't be able to get what I want but I left happy with a great looking car. Super happy
Do NOT take your vehicle here for service work! - KellyMFenimore
Would give them a zero if I could!
Worst service EVER! My insurance company finally authorized me to take my car to Kuni to be fixed where they found $4k worth of damage Hannah Kia service department either missed completely or screwed up. This was authorized because Dick Hannah employees completely stopped returning my phone calls.
Car is AWD, they put a wrong sized tire on it. Tried to get me to buy new front brakes, car doesn't need them. Installed the wrong headlight and forgot to replace the computer part. But the worst part was that they completely missed the broken wheel bearing they let me drive off with; Hannah told me it was "a broken pin" in my front brake. This has been going on since mid of April 2018, and not once have they apologized to me for messing up. After Kuni fixed my car, I was forced to take it back to Hannah to have the front bumper re-installed because the Kuni technician was unable to hang it correctly due to damage caused by Hannah from hanging the bumper so poorly. Hannah "Jimmy rigged" the bumper, so it continues to not be aligned, and, had the audacity to return my clean car to me dirty (inside and out).
Worst customer service experience ever! This was an insurance claim due to the car being stolen and damaged. Avoid Tim in the collision center and Devon at the Kia Service Department as it was just lie after lie in combination with COMPLETE negligence, especially avoid if you're a female! Honestly, I felt as though no one at Hannah took my concerns seriously, and because I refused to give up, I felt like the "nagging wife" calling repeatedly to beg (nag) them to JUST DO THEIR JOB! It was RIDICULOUS!
Larry who works in service for appointments has always... - Ms.green
Larry who works in service for appointments has always been the biggest help and the kindest,since ive been taken my car in for an oil change in 2013. He makes sure he calls to announce that my car is complete for pick up and leads me in no other direction other than what my appointment is for, other than another gentelman that works beside him strays u off into a bill that wasn't asked for. Thank you larry for being an honest helpful worker at dishman
Lithia Chrysler Dodge Jeep Ram FIAT of Spokane