We bought a used 2021 Tahoe from the Chevrolet dealer. - jessiehooks.jh
We bought a used 2021 Tahoe from the Chevrolet dealer. Decent vehicle for the price (couple of small scratches and it needed tires at 40K miles, making me think they swapped tires with another vehicle because none of the tires matched). The listing was incorrect on the mileage because the sales manager took it on a 2K mile demo. They didn’t adjust the price for that. Not a big deal though. Turns out it has a chronic problem with the door locks and’s other BCM aspects of the system, and neither driver door would lock. Not a big deal, right? You would think the sales manager that had it on demo would’ve made sure they fixed it as that is a NHTSA recognized safety device, meaning it technically should’ve been sold as wholesale. Whatever, we move on from that because it’s not worth the hassle and we just want it fixed. We bought the extended warranty with it. I’m back at the dealer the next day. We get it fixed after a couple of visits. I admittedly did not research the car fax, like an idiot, and it turns out that the door lock actuators and body control module were swapped multiple times. We made sure they were aware of that and pleaded to do more than just change the actuators. They insisted that they “have to do that step first”. Whatever. We pay the $100 fee and all is well. We’re still happy with the truck.
The next trip down is for its first oil change in our ownership of the truck. It only came with one key. Part of the extended service contract we bought was key replacement. We asked about this during the “deal negotiation” and the finance manager said that we can come back after 30 days (once the contract is in effect) and order another key under that contract. Well, you guessed it, that was a bold lie. We are stuck paying full price for a spare key that we were told would be covered but it wasn’t, now with that being said we called up there talked to someone was told yes it’s covered and they would have the key ready when we bring it in for a oil change…. It wasn’t ready and they couldn’t give us an explanation on why it wasn’t covered. Just don’t believe anything they tell you while buying a car they don’t keep there word on anything.
I’m aware that we should’ve been more vigilant and researched all of this prior to buying it. After looking for a decently priced Tahoe for over a year, something should’ve gave warning signals that we were about to get duped. We signed a paper that said “no promises made, no promises kept unless it’s on paper”, so trying to get them to at least cover the door locks and keys was futile.
We’re still keeping the truck, we absolutely love it. But for the love of God please go somewhere else if you’re seriously looking to buy. This is yet another example of a dealer cutting corners to save money. We will never do business with any Southwest Auto Collection dealer again. That’s sad too because, aside from this, they have been excellent.
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