I recently purchased a vehicle from Spikes Ford, and - c4.lana
I recently purchased a vehicle from Spikes Ford, and while my salesman was outstanding, the finance manager’s conduct was shockingly unethical and completely unacceptable.
From the moment I sat down, he used aggressive, high-pressure tactics that felt more like a scam than a legitimate transaction. He outright lied, telling me I was REQUIRED to purchase both an extended warranty and GAP insurance in order to secure financing approval. This is not only misleading — it’s dangerously close to illegal.
When I challenged his false claims, our discussion quickly escalated. I walked out of his office when he would not budge, furious at his blatant dishonesty. Moments later, I ran into an acquaintance who works at the dealership. Within minutes, I learned the truth: I was never required to buy either the warranty or the GAP coverage.
This wasn’t just an attempt to upsell — it was a deliberate effort to deceive. I’m deeply concerned about how many unsuspecting customers have fallen victim to these same tactics, especially those unaware of their consumer rights.
Ford — and this dealership — must take immediate action. Behavior like this destroys trust, damages your reputation, and has no place in a business that claims to value its customers. I will never return to this dealership and make clear that my circle of family and friends do not either.
Read More
Dealer Reviews
Cars for Sale
Dealer Log In