2,910 California Used Car Dealers

Mario and Joe were extremely helpful and knowledgeable - eduardoceniza09

Mario and Joe were extremely helpful and knowledgeable about the car and my leasing options. They were very patient and worked with me to get a monthly that I could afford.

Thank you Rafel for always taking care of my the needs of - PAULA

Thank you Rafel for always taking care of my the needs of ( Ms Sahsa) my truck. YIir the best. Paula

I got great attention at Norm Reeves Hyundai and drove - mnapoli643

I got great attention at Norm Reeves Hyundai and drove off with a great car. Tony was my sales person and he was a pleasure to do business with.

I purchased my car from Norm Reeves Ford Cerritos and - Janis Klein

I purchased my car from Norm Reeves Ford Cerritos and have always brought it in for servicing at this location. I’ve always been happy with the service I’ve received. This time was especially significant, as I’m getting ready for a road trip, Richard Juarez was my service writer. Richard went over and beyond to accomplish the areas of concern and some other areas not known at the time of writing up my service report. Since time was of the essence, Richard made sure all service issues were completed so I could feel safe on my road trip. Thank you, Richard, for a job well done.

Overall Experience: Negative 🔧 Parts & Diagnostics I - iyadomari17

Overall Experience: Negative 🔧 Parts & Diagnostics I received misleading information about my vehicle’s coolant system. Despite having recently replaced the radiator, water pump, and coolant reservoir, the service team insisted only that “the system needs cleaning.” This diagnosis felt fabricated and unnecessary. ⏰ Delays & Communication Although I had already received an email detailing all diagnostic findings and repair prices, they delayed returning my car. Each time I called, they told me it wasn’t ready—without explaining the hold-up. When I arrived, Christopher told me they were waiting on car issue information, even though I already had it, and when I asked about the price, Chris again said to wait, despite me possessing that information as well. 🗣️ Service from Christopher Christopher’s attitude was unprofessional. Each interaction involved vague excuses, poor follow-through, and no real answers. Rather than facilitating the process, it felt like obfuscation.

Brandon an excellent service rep! - TBRECKON

Brandon an excellent service rep! Wiil call him next Time I need service. The only thing I would add is that Hanlees needs a wheel alignment machine for the tundra Toyota’s

I’m writing to express serious concern over the recent - dorothy.a.barragan

I’m writing to express serious concern over the recent service experience involving my RAV4. Over the course of two full weekends, my vehicle was held—first for a repair, then again to correct a repair that should never have occurred. Despite the extended inconvenience, no rental vehicle was offered, and my RAV4 was returned with an empty gas tank. The consequences were not just frustrating—they were dangerous. Shortly after pickup, my RAV4 stalled on the 60 freeway, one of the busiest highways in the area. I was stranded in traffic and could have been hit. This was a direct result of your team’s failure to return my vehicle in safe, drivable condition. This experience reflects: • Negligent service and poor communication • Failure to provide basic customer care • Disregard for safety and accountability I’m requesting a formal response and resolution, including: • Reimbursement for fuel and roadside assistance • Clarification of your rental policy for extended service delays • Assurance that safety checks are performed before releasing vehicles I trusted your dealership with my vehicle. That trust had been compromised. Dorothy Barragan

I when to dealer at 830am for oil change was done at - fp373487

I when to dealer at 830am for oil change was done at 1120am was never contacted that vehicle was done. Was inform would take 2 hours, but took way longer. Gave inform to staff for service mgr to call at 1120 was busy and 619 pm now and did not get call back

Covina VW has been exceptional at keeping me up to date - AGUADULCE918

Covina VW has been exceptional at keeping me up to date on service requirements and recalls with my id4. I very much appreciate their service and hospitality.

In and out in a timely manner. - alfredojmuniz

In and out in a timely manner. No surprises. Job well done. Thank you all

Staff knowledgeable and fry. - john

Staff knowledgeable and fry. Work completed …..my noisy front door windows made awful noise kisses lowering the windows. I’m not sure what they did but noises are gone. Lunghibg problem explained. HAPPY will sales and service.

Joey was very helpful , he made sure to give us exactly - a.hernandez1970

Joey was very helpful , he made sure to give us exactly what we were looking for , he took his time working with us ! Would recommend joey to anyone looking for a new car !!!

BEST CUSTOMER SERVICE! - Happy customer

BEST CUSTOMER SERVICE!! I f you are going to this dealership to buy a vehicle- You HAVE to ask for Andrew Koesel, he is a true professional, it’s about customer service and he is THE BEST! Traveled all the way from Las Vegas to get this beautiful truck from ANDREW!🛻

If you are look for a dealership who really cares about - sakura2016

If you are look for a dealership who really cares about their customers, you should not miss this one. Their manager, Cristina and our sales rep. Guillermo, are extremely nice and work hard to help us achieving our goals. I really appreciate their high quality of work and service. My kids love our new car.

Because I do not drive very much anymore, my sales - Karen (a nice one)

Because I do not drive very much anymore, my sales representative, Nick, suggested that I get my first service done after six months instead of waiting until the odometer reached the point where service would be required. I knew that my first service was complimentary, so I drove back to Airport Marina Honda. My service advisor, Manny, was quite sure that waiting for the vehicle would not be a problem since they weren’t very busy. I went into a comfortable customer lounge inside the showroom and worked on some sewing while I waited. The work was completed very quickly, I received my paperwork, and drove home. I explained to Manny that for anything other than just an oil change, I would probably revert back to Scott Robinson Honda in Torrance for my service because I live in Redondo Beach and can get back-and-forth to that dealership’s service department by taking a direct bus that has stops just one block from home. I enjoyed seeing the video of the undercarriage and engine compartment (glad my filters were still clean). Polite, no-nonsense service department personnel were a pleasure to experience. Sure wish it were more concentrated to have ALL my service done here!

Staff was warm and welcoming Chyna was great! - mznilka

Staff was warm and welcoming Chyna was great! We got in immediately and the environment at Folsom Chevrolet was great so waiting was a breeze! Thanks again!!

Kind, quick, and customer focused. - menad

Kind, quick, and customer focused. At another location, financing through the dealer took 6 hours and went well into midnight. Here, they were able to get us out the door with a good deal within a few hours.

Good customer service and friend people working in this - susanapzavala

Good customer service and friend people working in this Dealership, I definitely come back for services

Excellent customer service, did not wait long for service - dougjessflores

Excellent customer service, did not wait long for service to be completed and they kept me informed throughout the process.

My experience was friendly and professional. - Bobirishcolleen

My experience was friendly and professional. I was very pleased and have recommended your dealership to others.

Absolutely top notch customer service… that service team - 6SDFSD96

Absolutely top notch customer service… that service team is next level. You guys deserve raises… promoting… bonuses… you truly are making the interactions that bring customers back again and again. You are my go to guys for anything service related from here on out. From management all the way down the chain… you’ve earned my respect. Thanks again for everything you do.

Our sales person, Alex Figueroa, did an excellent job in - rwmueller65

Our sales person, Alex Figueroa, did an excellent job in finding the car we wanted. We had a car shipped to us from the Sacramento area store, but we found one online at the Chula Vista store that we also had to have shipped to us at the Ontario dealership. The only negative thing is that it took quite sometime to get the cars at Ontario, although we understand the shipping process. My wife and I have bought at least six vehicles there at the Ontario location. We always have had excellent experiences there. Our family members have purchased four cars there, going back with Cheri Reed. This is the second time we have bought through Alex; I keep his cellphone in my contacts. He is truly a professional, explaining details on the cars, and is friendly throughout the whole process. The Ontario location is always welcoming and clean throughout.

Everyone was really nice, but something is wrong with the - grown.sexy37

Everyone was really nice, but something is wrong with the car. They sold me. and they’re trying to convince me that there’s nothing wrong. I hated this part of the experience.

The dealership was very professional and did all they - bobbymorris047

The dealership was very professional and did all they could do to find the truck we wanted! Then held good on all the repairs necessary.

Very satisfied with the way we were treated very helpful - adr0442

Very satisfied with the way we were treated very helpful with the information that we received good customer service

The sales person Victor was very helpful and really went - Mary

The sales person Victor was very helpful and really went above and beyond to make sure that everything went smoothly and I was very very happy everyone I met at Carmax was just wonderful

Very smooth, I enjoyed the text message communications - Kmgalveston

Very smooth, I enjoyed the text message communications prior to coming in. Thank you very much.

I have bought several cars from Carmax and have not been - bltd

I have bought several cars from Carmax and have not been disappointed thus far. I have no complaints.

Very straightforward they answered the questions I had - Dtellezr

Very straightforward they answered the questions I had and guided me through the purchasing process I did not felt pushed into making a decision and I appreciate that

Experience was horrible and would not recommend this - Revelious27

Experience was horrible and would not recommend this dealer to anyone. Very unprofessional and gave me wrong information. Car was not clean or ready despite having an appointment.