2,898 California Used Car Dealers

this time is much better - KANOKWANMALIWAN

Kenneth was very nice and friendly and listen to my request very well. The atmosphere of the service department is better than my last visit.

Great deal, good service got the vehicle I was looking - Tinogonder

Great deal, good service got the vehicle I was looking for at the price I wanted.

Very bad services. - Toeyer Moua

Very bad services. I made appointment for my car services (changed brake fluid). It took a half day to complete the services. The services representative was not even available to work on my car. Another representative was assigned to work on my car and I kept waiting for a half-day. So very bad services.

Just purchased my 2020 Toyota Corolla today! Thanks to... - First

Just purchased my 2020 Toyota Corolla today! Thanks to TIM for being so patient with us. He has awesome customer service! I love everything there!

Bought out our Lease - zarekdietz

We had such a great experience with the Woodland Hills Keyes location. We had leased our Sonata Hybrid and now 3 years later decided to buy it out. All the staff at this location were amazing and a pleasure to work with. Of all their Hyundai locations, this one by far has the best staff and customer service.

I had such a wonderful experience buying my first car - reineckealice59

I had such a wonderful experience buying my first car here. Silvia was exceptionally warm, friendly, helpful, and engaging. I would recommend this dealership to everyone looking for a smooth and manageable car-buying experience.

Staff and management seemed very kind, courteous, and - Antknee

Staff and management seemed very kind, courteous, and helpful. A good environment to be in.

Recently had an problem with a 2019 Accent (some fuel - cmessmer

Recently had an problem with a 2019 Accent (some fuel injection issue it would seem). I brought the car down to Stevens Creek Hyundai and had such a great experience with the whole process that I wanted to share it. Alma B in Service was helpful and easy to communicate with. She let me know that there was a recall item that they would handle at the same time. Alma kept me updated on the process (which went really quick, drop off to pick up). It was all covered under the warranty, and with a level of courtesy and professionalism I've not before experienced at ANY dealership. Thank you Alma B !

This car dealer used to be very good and reliable with - DOUGLASRAMOS58

This car dealer used to be very good and reliable with people who really helped you, but now everything is overpriced and if you want to make an exchange, what they offer you for your vehicle is a mockery even if you have been a customer with them for years. apart from a short list of lies that the sellers tell you who are supposedly helping you, it is unfortunate how this dealer fell so low and his prestige also because of some employees

AVOID this dealership like the plague. - SH

AVOID this dealership like the plague. The finance manager, Inez Carrillo, is an extremely unprofessional individual. DO NOT lease from these people, let alone deal with their incompetent sales and management teams. An FTC complaint was filed against them for attempting at $850 for a "safety check" even though they presented me with a document that clearly stated "NOT REQUIRED BY THE STATE OF CALIFORNIA - OPTIONAL" - which I have a photo of. On top of the $850 to "inspect the car" - they wanted me to leave the car for 4 hours so they can find things to fix. After their laundry list that I was told I'd need to get repaired there, THEN they'd release it to me. LOL, it's a three year old car. After some questions which were then overpowered, she stated that some dealerships charge up to "$4,000 to certify cars before they release it". I've confirmed with an attorney that that's a load of xx. If you must purchase your VW, call corporate and have them walk you through the process. Somehow the "safety check" is not required when you do this over the phone with corporate yet they are the same company ;) They will try to sell water to a fish if they could, just DON'T BE FOOLED! Volkswagen is a disgrace for running such a poor and fraudulent franchise business! VW needs to take responsibility for these rogue dealers.

We had the best experience with this dealership. - Eric T.

We had the best experience with this dealership. Not only did the sales team take care of us, but the service department is great too. They take care of their customers even after the initial purchase, and value long term relationships, which is rare these days. We're now a proud, happy Tom Bell Chevrolet family.

Our salesman was Alvaro and he did everything for us to... - Mommyofdamian

Our salesman was Alvaro and he did everything for us to get financed for the vehicle (Tiguan) I truly wanted. He went straight to the point and didn’t push to do anything we weren’t comfortable with. He was nice and got us financed with the help of the finance guy Don! They’re great! I recommend everyone that wants to get into a vehicle go to Ontario Volkswagen!!!!

I had had a bad experience buying my last car - Wyatt and... - Ellen W.

I had had a bad experience buying my last car - Wyatt and the team were understanding of my anxiety and patient when I needed time. I’m now the owner of my first brand-new car and confident that I made the best choice for me.

Amazing customer service, warm friendly trust-worthy - tesmith13

Amazing customer service, warm friendly trust-worthy staff, would send anyone here. They made me an offer I could not refuse and made it impossible to need to go anywhere else. James was fantastic in sales and sales mgr Crystie Lucero was the best sales manager I've ever dealt with at any dealership. They are an amazing team!

This is a great place with the best service. - Prius driver

This is a great place with the best service. I thank Khalid for all his help with my new car. George handled the paperwork quickly. A big thanks to Joy who always is helpful and cheerful. A big thank you to the staff!!

I am writing to share my deeply unsatisfactory experience - FunLife

I am writing to share my deeply unsatisfactory experience with the services rendered at LAGUNA NIGUEL GMC. Our dealings were fraught with inefficiencies and miscommunications, which I believe should be addressed to prevent similar experiences for other customers. Key Issues: • Unwarranted Service: Wheel Alignment Despite the wheel alignment report showing all parameters were within the manufacturer's optimal range, the dealership advised unnecessary alignment for our 2022 GMC Terrain. A GM expert confirmed that no such alignment was needed, indicating a possible misrepresentation of our vehicle's condition. We have, therefore, requested a full refund for this unwarranted service. • Repeated Attempts for Tire Rotation & Incomplete Tire Repairs o First Visit (5/12-5/15/2025): The agreed tire rotation was not completed. During this visit, a tire leak was identified, which required further attention. o Second Visit (5/27-5/29/2025): Although partially done, the sensors were not reprogrammed following the tire rotation, and the tire leak issue persisted, ultimately being repaired at American Tire Depot. o Third Visit (6/4/2025): Attempts to address sensor issues led to new problems, exacerbating the situation. Our request for a full refund after these visits was met with dismissive communication. After three email exchanges, a field operation director bluntly stated, "we will not be refunding this. This will be my last communication with you moving forward," cutting off further dialogue. I am sharing this experience to highlight the need for better customer service standards and accountability at LAGUNA NIGUEL GMC. Customers deserve transparency and reliability, especially from a brand as esteemed as GM.

LIES AND WASTED TIME. - mikeb125

LIES AND WASTED TIME. This dealership is SHADY! Dylan Castro lied to us on multiple occasions and had us drive over 2.5 hours to trade in a vehicle and purchase a new car. I attempted to start paperwork and do deposit prior to coming which they refused. I called in the morning to confirm the vehicle was set aside for us which he confirmed. 10 minutes from the dealership, he called and said sorry they just sold that vehicle. He said he could get one from another dealership. I asked him which one and he said Chico, so I checked their website and confirmed with them that they did not have the vehicle like he said! So we waited another hour only to be told the one he was going to get was also sold, he wasted our time. They didn’t even compensate us for time or gas as a courtesy. He ruined our weekend and hopes of getting a new car. DONT EVER DO BUSINESS HERE!!!

I purchased a used Ram truck from Christian Torres. - jialfieri

I purchased a used Ram truck from Christian Torres. He was very helpful. He even drove the truck to my house due to my wife was out of town and couldn't help. When I told him I live in Corona (Del Far). It didn't phase him. When he arrived to my house which was an hour after I left. (Surprisedly the 91 had some traffic that day) He was still gracious. I noticed the next day that the truck didn't have a full tank of gas. I went back to him the next time I was near the dealership and he filled up the truck. I was very satisfied with his followup. I would recommend him highly to go purchase a vehicle from. I also want to commend Jeannette Daze the finance manager. She explained everything very well and made the purchasing process very easy. John

Jim was exceptional and very helpful went out his way to - Dacid5592016

Jim was exceptional and very helpful went out his way to get me into the vehicle I wanted for the price I was targeting

Eric took very good care of me. - FlyinBryan

Eric took very good care of me. Actually the whole staff encounter was excellent. Eric also took the time to explain a lot of cool features that I would never have been aware of. My only complaint was the low trade in offer. I was offered around half of Kelly Blue Book and ended up selling to Car Max the same day. Other than that, 5 stars all the way.

They told me since I didn't buy from them, that I was not - poor service

They told me since I didn't buy from them, that I was not a priority. Had my new vehicle (500 miles) in for over 2 1/2 weeks while they tried to figure out the start-stop feature that stranded us. Communication is non-existent and we had to go to the dealership in order to talk to anyone about the status. Once returned it was dirty and their was a chip and scratch in the paint (2 different places). Wagoneer services (special attention for wagoneer owners) level III has not been able to contact the dealership or the district manager in over 4 weeks. My issues have been elevated to service level III which is supposedly their top service level with ultimate authority to no result. The service is poor and the jeep corporate support has no authority or communication. Really disappointed in service and communication. Really sad because I like the Wagoneer but it has some issues and I can't get service.

Steve S. - Steve. S

Steve S. San Diego.. One of the best car buying experiences I’ve had in a very, very long time. These gentlemen were a pleasure to deal with, they were upfront and very clear with details so there were no surprises. The process was quick and painless. Many thanks guys!!!

5 STARS FOR THE SERVICE DEPARTMENT. - R E

5 STARS FOR THE SERVICE DEPARTMENT. Let’s start off with that. They treated us really well for 8 years with 4 cars. Great people. Now on to SALES: I was looking forward to a new RDX as I had a 2014 before, but unfortunately I was disappointed this time. Of course, inventory is tight all over. I looked at the German brands plus Lexus and Volvo. In the end, I still really liked the RDX. Unfortunately they didn’t have the trim and colors I wanted, and wouldn’t budge on price of the higher trim. At least they aren’t adding $2-3,000 of bogus “paint protection” like some dealers are. Still, BMW and Audi offered discounts for military and using their financing. So I wound up ordering a new BMW X3 M Sport, in my color preference for less money than an RDX A Spec Advance. And the X3 doesn’t have a track pad. I do believe this dealership is good most of the time for most people, they just wouldn’t work with me this time. I will miss the excellent service department staff at Acura. Please do take your car to them for service, they will treat you right.

They sold me a lemon, customer service leaves more to be - yoitssean

They sold me a lemon, customer service leaves more to be desired, and they don’t give out loaners. VW Customer Care gave me a refund on the car based on California's Lemon Law.

Terrible Place - Dissatisfied

Let me start out by saying that this and other places like this place should be shut down. My grandson and I were totally scammed into buying a used car, the dealership must have done something to the dash readings to show not accurate info. After only around 5 months the engine on the vehicle has blown, we are looking at different mechanics to see what can be done, and it comes down to the same prognosis, the engine needs to be replace. The dealership knew that the car was a totale lemon but made sure to make the car seem great. This world is a horrible place, and people like these at this dealership make you really see how horrible it is, how do they sleep at night. If I could I would give a -star cause they don't deserve not even a 1 star.

Amazing experience - The Weekend

I had an amazing time working with eva and a young trainee, I came in frustrated and they were really able to get me back into focus tell me about the inventory quickly answer all of my questions knowledgeably. I look forward to returning and doing business

Worst dealership I've ever dealt with. - ladybug9922

Worst dealership I've ever dealt with. It took forever to make the purchase and their after sales customer service is terrible. They were very little help when an issue came up with the truck the very next day. And it is almost impossible to get the manager on the phone. Also his voicemail is full so you can't leave a message. I emailed, but never heard back.

The sales person that I originally talked to on the phone... - D$

The sales person that I originally talked to on the phone was not there at the time we agreed upon, but another was more than happy to help. The rep even let me know that if I got my trade-in quoted at CarMax beforehand then they had to accept it in our transaction. All in all, it felt like they were listening to me and allowing me to find the car that I wanted. Low pressure and very friendly, knowledgeable team. They have a great selection to choose from and will move vehicles located at other lots to a central place for you to try all at once. Had a great experience and am very happy with my new car. Thanks.

Had service done on my 2019 Dodge charger. - KIMBB002

Had service done on my 2019 Dodge charger. New tires, oil change, alignment, multi system check. Enrique was my service advisor. He was excellent. He listened to me and responded in a way that more than met my expectations. Unlike McPeek. I will be back!!!

I sent one of my friends to purchase a vehicle with Tyus, - veenabatachari

I sent one of my friends to purchase a vehicle with Tyus, she was super curious about joining the EV space, so Tyus went ahead & showed her the brand new all-electric ZDX. He went over all the features & provided excellent customer service. He is super friendly & welcoming. He got her a very affordable & reasonable deal & she is incredibly satisfied with her purchase. I would highly recommend working with him. He mostly definitely deserves a 5-star rating ⭐️ ⭐️ ⭐️ ⭐️ ⭐️ Anyone in the market looking to get a new vehicle should DEFINITELY give Tyus Hall a call!!