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Amazing - Matt.magestro8
Hannah and brad were amazing. They made it the best experience ever. They made sure I got the right truck and that I was super happy. Keep up the good work
Top Reviewed Specialists At This Dealership
Internet Sales Manager
Nice to work with humans not robots! - srosern
I didn’t need a new car, just wanted one. I’ve just recovered from bilateral mastectomy as a a result of breast cancer. I’m going through reconstruction now. Not a cheap process!! I wanted to feel better, and live a little. Thank you so much for working with me on my trade in, and making it all work for me! It wasn’t pretty I know!! I’m enjoying my Challenger very much. It makes me smile. So 2020 new car new boobs!! Can I say that? I just did ;)
Jimmy Walker is a person who really cares about his... - snllsusanna1
Jimmy Walker is a person who really cares about his customers. He was personable and easy to talk to, He also knew about his business and everything I needed to know about my Jeep Compass 2020. I would recommend him to be
John elway’s service department is outstanding!! Called... - josephrohn68
John elway’s service department is outstanding!! Called to make an appointment to have recall work done, they sent Joe Segura to my house, joe was very friendly, explained exactly what he was doing!! Highly recommend joe and his service!!
Fleet and Inventory Manager
Very pleasant process - Olivia leseman
I came in to have a bracket put on the front of my car. Monty was very helpful and even put the brackets with my plates onto my car.
Internet Sales Manager
Awesome Place to do Business - DHughes1951
Really enjoyed the car buying experience, they were truly concerned with my needs! You are shopping with family when you shop at Steamboat Motors! Would recommend to anyone!
Relaxed and fun - Eric
5star rating Kenny was great listening to me carefully never asking me to repeat myself as I have a speech inpeadiment in short he rocks
Vacation saved - Bill
Our car broke down on Interstate 70 on Saturday afternoon.Triple A arranged a tow and put us in contact with Transwest. Shelby arranged to have our car looked at first thing Monday morning.
Chris got us in right away on Monday morning at got alternator replaced under factory recall and replaced bad battery and we were out of there and on the road by 10:30.
Good company, good people and good experience. Easy to... - Goffar
Good company, good people and good experience. Easy to work with. Answered any questions I had answered honest and forth coming.will talk to them again if I am in the market for a different vehicle.
Great Service Experience - Ramen Jeep
First time to the new dealership since it opened. Great service experience. Clean watiing area. I liked that you pull up right to the garage door and they meet and greet you there for your needs.
Spent $600 for 2 replacement keys, they couldn't figure... - Tom
Spent $600 for 2 replacement keys, they couldn't figure out how program them, had to pay for them anyway, this took 3 weeks. When I went to tow it home, my friend and I asked an employee there to help us push it on the dolly and said no, he had to help a customer.
Ray was Pleasure to with with he worked hard to get me... - cougar11271
Ray was Pleasure to with with he worked hard to get me what I wanted.I would recommend his expertise to my family and friends.
Liars and very rude and very unprofessional. They wont... - Sickofasking
Liars and very rude and very unprofessional. They wont stop sending me letters in the mail to buy a car I no longer own. I've asked time and time again to be taken off their list but never happens. They dont do it and they will hang up on me mid conversation like ALEX the sales manager did today when I asked him.
During the worst time of my life everyone there was very... - Shera
During the worst time of my life everyone there was very compassionate and took care of my every need. The extra step you took was much appreciated, Thank you so very much!!
Sales and service is incredible! I feel sales department... - tkerry239
Sales and service is incredible! I feel sales department tries to be fair. The service dept is unsurpassed! They make me comfortable it's like family. I use Colorado springs Dodge for every vehicle need. The service manager is the best. Extremely helpful!!!!!!
Best place in the county to purchase a vehicle!! - ONLY place in town to purchase a vehicle
I have lived in Salida for 18 years and have purchased vehicles for a lot of those years at Town and Country. Ron Taylor is the best to work with, very professional and will do what’s best for you!! Highly recommend him and Town and Country!!
Fast, easy, competitive and honest - LeadMack
Worked with Kelly - would highly recommend him. Easy going, honest, not pushy, but works with you to get the deal you are comfortable with. Treats his customers just like he would like to be treated. He doesn't sell you a vehicle, you buy a vehicle with his assistance.
I am impressed with the way you took time to look and... - robearl4311
I am impressed with the way you took time to look and listen to to me on what type of truck I was looking for and what I wanted on it and you hit it right on the nose. Your staff are going above and beyond to take care of me calling weeks later to see if there was any problem or questions so thankfully to you all
Service staff promptly took care of the recall that I had... - Martdong
Service staff promptly took care of the recall that I had scheduled. Staff was personable and attentive to my needs and also provided transportation to and from during the repairs
Wonderful service from Chuck W - Sporty
I felt very comfortable buying my Jeep Cherokee from Chuck Wytias. He is knowledgeable,
Professional and not your “pushy salesman” it was a very relaxing experience. I have friends
that have recommended him and now, I will definitely recommend him. I’m very satisfied with
my new Cherokee.
Dirty Tactics and Practices - NH
Horrible business practices. I came in the other day trying to buy a used truck and was able to negotiate a price on a RAM 1500 and get a printed quote for the full price. On the very next business day I informed the handler that I was going to come in to officially buy the truck but before I could come in, I was called and told that the price “had to be raised”. I came in anyway to complain about the dirty tactic/practice, but I was told it was a moot point as the truck had been sold in the few hours between the call and when I came in. Overall very poor practice; I would definitely not recommend coming to this dealership. They should be ashamed to even call themselves a business.
Express oil and lube - Ronnie Ram
Excellent service and excellent staff. Speedy and fast reliable service from friendly people. Great price for great service plus I had a coupon for oil change which makes my wife extremely happy.
Won't honor coupons from their own website - ibg1480
Called for an oil change and was told they stopped offering the 3 pack deal "2 or 3 years ago". I just used their own site and had the coupon emailed to my address. Snotty service writer, just wanted to get off the phone. Seems to be right in line with the other reviews posted here.
Buyer beware. I would give zero stars if I could.... - Gfielding629
Buyer beware. I would give zero stars if I could. Scheduled an appointment with me to see a car they knew they had sold over a week prior. Salesperson was told to schedule me anyway, don't tell me, and try to sell me a brand new one instead. Drove an hour and a half in the snow to find this out. I have proof in email that this was intentional. Be prepared for liars and sleazy sales tactics.
Appalling Lack of Customer Service/Unprofessional/Deceitful - NeverAgain
My 2016 Dodge Grand Caravans transmission died in the middle of rush hour traffic on Colorado Blvd the Thursday before Easter. There was no warning, no check engine light, nothing. Thankfully, my four children were not in the vehicle with me when this happened and no one got hurt.
Because I did not purchase my vehicle new (I bought used in May 2017 from a rental car fleet) and the mileage on the vehicle was high, none of the power train warranties were extended to my vehicle. The latter was in addition to the fact that my vehicles VIN was supposedly not on the massive recall of transmissions on 2016 Dodge Grand Caravans...fascinating that my three year old vehicle had a massive transmission failure and was magically not on the recall list when I contacted Chrysler Dodge.
My vehicle was towed on Good Friday to the nearest dealership, which happened to be AutoNation Dodge on Arapahoe. Not once was I offered a loaner vehicle or rental vehicle while diagnostics was being run on my vehicle. I am a single parent of those four beautiful children and cannot go without a vehicle, as I have no immediate family in the area with whom I can bum rides or borrow a vehicle. I put myself in a rental car so I could get my kids to and from school and make my commute to work. Chrysler Dodge FCA had indicated that I would possibly be eligible for a reimbursement on the rental car up to $35/day, pending the final diagnostics/cause for failure, so I squeezed my children and I into the smallest vehicle possible to accommodate this, all the while fronting the money for the tows and the rental car.
I contacted my FCA case manager almost every day, substantiated by my cell phone bill/call logs and emails. I never received a call from AutoNation Dodges service supervisor, Britani. A week into this process, my FCA case manager, Robin, even indicated that Britani initially told her that my vehicle wasn´t even at the dealership. Every day that these stalls, delays, and communication games went on between my FCA case manager and Britani/AutoNation Dodge, was an additional day that my vehicle was not being worked on and an additional day of rental car expense. The sole source of communication to me with regards to my vehicles status (whether diagnosis and go forward repair) was through Robin, my FCA case manager, having never been contacted by Britani. When I called the service department asking to speak to Britani, I was always sent to voicemail with no call back (again, I have the AT&T cell phone bill/call logs as printed evidence to substantiate this).
These games continued for almost 7 weeks. During that time, I had to pay for a rental vehicle just to go on a planned vacation/PTO to Mount Rushmore with the kids. Ironically, of course, the repairs on the vehicle were finally finished while I was in South Dakota with my kids. During that time, I received a phone call from Britani with a voicemail that accused me -- the customer -- of blocking her phone calls. I kept the voicemail as evidence, as well.
After 6+ weeks of fronting rental car expense, and also expected to pay a $1,000 deductible for a complete new transmission on a three year old vehicle, I went to the dealership to pick up my vehicle on June 5, 2019. AutoNation Dodge had had my vehicle since Friday, April 19, 2019. I demanded to speak with Charles (Chuck) Halbwachs, my email correspondence with FCA, my cell phone bill/call logs, and saved voicemail from Britani in hand. In reviewing the repair order, my vehicle had a promise date of May 10, 2019 -- almost a full month earlier. Additionally, even though I had verified my phone number with the service department every time I called them -- even leaving my cell phone number in the unanswered voicemails -- the repair order HAD THE WRONG CONTACT NUMBER ON IT. Clearly, AutoNation Dodge was NOT waiting on me. Clearly, I was NOT stonewalling their efforts to work on the vehicle. Clearly, AutoNation Dodge on Arapahoe/Britani had not done their due diligence to make sure that they were calling the correct phone number, particularly when they supposedly could not get a hold of me.
I made all of this very clear to Chuck, who vowed that he would review my case with his area supervisor. He even made photo copies of my cell phone bill/call logs and emails, purporting that I had a very good case to receive reimbursement for the rental car expenses in excess of the promised delivery date of May 10th. I took Chucks card, and emailed him later that same day the rental car bills for the past 6+ weeks (totaling $1,600+), believing in good faith that Chuck would make this right.
I was wrong. I have followed up with Chuck politely and periodically since June 5, 2019 with no response aside from one voicemail dated Monday, June 10, 2019. I have lost my patience and can see that on top of a lack of customer service from the entire dealership, unprofessional staff (Britani), that there is an intent to deceive and no desire to make the customer whole -- even when the dealer was at fault. I ABSOLUTELY will make sure that I get the word out about Britani, Charles (Chuck) Halbwachs, and AutoNation Dodge on Arapahoe, in addition to informing potential Dodge buyers: Buyer Beware.
not too happy.. - 12345
I wouldn't buy another vehicle from this didn't even inspect it before they sold it to me. I did some research all they did is slap a sticker on the front window and called good, I have a paper trail to prove it to. and I had to fight with them to fix a couple of thing but I had to buy all the parts and there are still parts have to buy and replace.and it a three year old vehicle...they didn't offer me any comp like oil changes stuff like ...pretty much they told to we can't do anything so yea..service ok but I wouldn't let them do anything but oil changes and that about it ....
New Management very Impressive - Rockies Girl
I was shocked when I saw the dealership under new management. The lot is so full of great car options and the new sales team really impressed me with their professionalism. Looking forward to buying my next car there.
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