Friendly staff - JWOREK
Staff is always friendly . Just wondering why the price doubled in 60 days?? Still reasonable. Fast service. I will be back in the future. Thank you
Top Reviewed Service Specialists At This Dealership
Awesomeness to the max!! - Chevygirl
He’s got a huge personality and always willing to help! He’s a fantastic leader and keeps customer service as a top priority! True professional.
Great Service Experience - Marilyn
Scott , Service Advisor went above and beyond my customer expectations for Service. Highly recommend this dealership for service and honest business. Only complaint don't charge Cadillac prices when Chevrolet, GM and Cadillac are all the same except for the Cadillac emblem .
used car - tyler123
Chaz Valdez was phenomenal in his commitment to making us comfortable. I work at another dealer and decided to look around first. I'm glad I did. I am an anxious person and ask a lot of questions, they made it a priority to confront that challenge with professionalism and understanding. This was my first time buying a car at a dealership. Chaz and finance manager Andrew made it a fairly seemless operation. If anyone looks to buy a new vehicle please go see Chaz and and Andrew at emich chevy. I would recommend these guys very highly.
Over 20 years customer - Loveland23
Thank you so much Scott you have always been there for us in providing excellent customer service. Now that I have to do this alone due to my husband passing Scott made do easy and relaxing for me I was able to get the vehicle I wanted without any stress. Thank you Scott Hartwigsen and Davidson Gebhardt
Above and beyond with an alignment problem - tf3683
My truck was showing abnormal tire wear and the steering wheel was not centered. Another dealer told me everything was "in spec" and the tire wear was normal. Brad and the alignment specialist confirmed that yes, the alignment specs are in range but there is abnormal tire wear and the steering wheel is not centered. They took the time and effort to fine tune the alignment better and center the steering wheel. They also noticed that the truck was due for an oil change. After calling me to see if I wanted the oil changed, they also took the time to do that without prior scheduling. Brad even picked up my truck in the morning and delivered it back to my home that afternoon.
Tyler is Awesome - jemerson1990
I had come in for a service on my Chevrolet Impala. I came to find that the repairs were going to be $3100. Tyler saw me outside trying to figure things out and offered a warm place to wait and think things over. He had asked me why I was there and explained my situation. That my Impala was nickeling and diming me. After prayer, financial consideration, my wife and I talking it over, and then Tyler and I talking it over he wound up recommending a PreOwned Chevy Equinox. It worked out not only financially on payments and costing less in the long run, but also getting an extended warranty. Thank you Tyler for your help.
Awesome dealer. The best ever. - Rocco1234
Nothing but top notch service. Friendly attentive and great customer service all the time. Mr Ruybal is the best ever. Will only take my vehicles there.
Helpful,did what they said - Pecos
Bought used truck,our truck broke down while vacationing from Michigan,Zay was our sales
Representative helpful not pushy,did what he said,followed up during and after the sale,a good experience minus spending the money lol
Worst ever! - aburdeaux
Even with an appointment, I was at the service area from 11 A.M. until 2:40 P.M. for a routine oil change, tire rotation and an inspection of a tire which was leaking air every few days.
This was unacceptable. I was told it might possibly be 2 hours which I reluctantly accepted even though I needed to be at my own work place by 1:30.
At no point did an agent come into the waiting area to explain the delay. I went into the service area twice to check on the problem and finally stood waiting while someone finished putting the tire on the car and doing the paperwork--3 hours later! Had I known it would take so long I could have at least taken a shuttle to my work and not missed 2 hours of pay.
Other people in the area told me they were told an hour and a half and they had no appointment--they were drop-in's. This was so frustrating and so unlike other service appointments I've had with Bozarth. The service agent did apologize but had no answer for why there was such a delay. As for the tire repair, I could have gone to a tire place and had that done possibly less expensive and in about 30 minutes.
Today was a terrible disappointment.
oil chg - John
the car was done in the time promised while i waited, plus it came back nice and clean after being wash and waiting for me
The very best! - Doodledoo88
We continue to purchase our vehicles from MedVed based almost entirely on Tim K. In the Service Dept. The level of expertise and professionalism is unsurpassed. We have gotten 6 vehicles and have never been disappointed.
Awful Experience! - 1RadVette
Truly awful experience!!! Made an appointment at 11:30am to have a "new-to-me" Corvette checked for recalls and software updates. After waiting for 10 minutes just standing around, I was approached by one of the service technicians that just said "Oil Change?" , I said no that I had an appointment, and the technician asked me irrelevant questions not pertaining to my vehicle or appointment. I was then asked by Kirk(Kurt?) why I was there, told him I had an appointment and wanted to check for the mentioned items. He states that there was no recalls, and that they wouldn't do any updated to the car unless there were issues. This is the first time in owning cars for 20 years that I've been told by a service adviser that updates would not be applied to a car. (What about improvements to the software, ECM, TCM?!) Then I inquired about an alignment, of which he said that I'd have to leave the car and they wouldn't be able to start on it until late afternoon, even though I had an 11:30am appointment. I'm picky about whom I let work on my cars, and as an owner I can be, I'm the one paying and I expect exceptional service. There are many GM dealerships in Denver, all with certified technicians, and I recommend everyone choose a different one for service; Len Lyall service is rude, unorganized, and seemingly could care less about your business. Awful!
Superb customer service - Hobbsmotorsports
I would like to thank the staff at Mike Maroone for getting me in at the end of the day when everybody was trying to go home and very quickly and professionally mounting and balancing four high-end tires and rims. The technician Ron did an amazing job and the rims were in pristine condition also thanks to their top notch tire machine. The team captain Aaron it was a pleasure to work with very down-to-earth and professional to provide some of the best customer service I've seen in a long time. I have work for Chevy dealerships before and in my opinion this facility in staff is top-notch thanks
Marked up repair costs. - PJ
Brought my car in to repair the hub assembly and was told it would cost $960.00. That did not include the $156.00 for the diagnosis. I asked for a break down of the work. The service guy said the part was $430.00 ....really! His excuse was it was a Gm part. I bought it from NAPA for $260.00. Both parts made from Korea. So the rest of the charge $530.00 is for labor. They get paid that if the job takes 1 hour or 5 hours. So in essence they mark up all the parts as well as the labor. My grandson is a mechanic and replaced the hub in 45 minutes. I paid him $100.00 for labor for a total of $360.00. He made some money and saved me a lot. The service tech Chris was great. He called me three times to go over the costs. I don't blame him at all. He is just doing his job. Chevy needs to change their pricing and quit gouging the customers.
Waist of time and money - Brandy22
I bring my car in tobhave ot looked at for $100 to figure out what’s going on with my car. Turns out they never found the problem that I was talking about after paying them $100 to diagnose it!!!! Ohh and they found other problems $3000 worth. But not the problem I explained to them. I will never go here again or recommend this plays to anyone. Found a better place to look at my car for FREE! Also they found the problem and gave me a way better price to get all my work done. Ohh and when I went to go pick up my car they could not even find it.
Delighted - Truck2018
The scheduling and timing of the appointment was all better than I could have hoped! I usually do all of my own servicing but figured Johnson has been so easy to work with I would give them a shot and I could not have been happier with the process.
Warranty - Unhappy customer
I purchased this car from the Al Serra dealership which was then purchased by Mike Maroone. In the original purchase I was given a four-year warranty so naturally when my tire sensor light went out I brought it to the dealership. Come to find out that the warranty does not transfer with the purchase of a dealership. What?? Won't be bringing it back here again after all nothing's covered still have a year-and-a-half left on the original warranty. Not a happy customer. The technician that worked on my car was extremely apologetic and tried to get the service manager honor the warranty which he would not.
Getting Parts order - Judy Hailey
Over 2 months ago I ordered touch up paint for my suburban. I was told it could take about 3 weeks. Still no paint as of June 28th 2017. They reordered the paint again last week. Still no paint. The guys in the parts department are great and have no control over the distribution center. I would really love to get my touch up done.
Service: None. Bill: Big. - MountainMan
Several years ago, I took my new-to-me vehicle to Hudson. Two days later without vehicle, the bill included $300 for a new keyless entry antenna. Took to Lakewood dealership and learned that no new part was installed and received the service and part for no-charge warranty replacement. This year, went in for a fluid leak. Two days later without vehicle, charged $75 for no leak found. Leak in window washer fluid reservoir is obvious. No service provided by Hudson. Absolutely a FRAUD.
Service department ? - Natbaez11
Went in before Thanksgiving was given a quote by the Service manager. Then take the truck in today because I had scheduled it to go get fixed and was told my information was not in the system nor was the problem I was told was wrong with it. Person had no clue still 5 hrs later on what needed to be done had to request the supervisor because the manager was on vacation. And even at that time was told it would be $220 more than I quote it. Just bad customer service and no clue what they
This dealership really messed up my truck - ChryslerNoMore
This is going to be a long one...
I am a consulting forester from East Texas and was in the area last July performing inventory and analysis data collections in the National Forests surrounding Salida, Co. I usually refrain from having my vehicle serviced by any dealership due to the price, but was left with very few options as I was so far from home and just wanted the truck repaired correctly and quickly (looking back now, 0 out of 2 of those criteria were met). My breakdown happened on July 4th of all days, so I was very understanding that they didn't really get a chance to look at it until about a week after dropoff, and really didn't mind that it took 3 weeks to get the truck back (the truck "needed" a new transmission). Because I had work to do in the Uncompahgre NF while my truck sat, I rented a vehicle, hired a taxi company to take me to Gunnison to retrieve that rental vehicle, and was only out 5K for the transmission and about 1K for rental/taxi fees. All good, the truck had about 180K miles on it and I was driving at much higher elevations and steeper slopes than what the truck was used to. I had accepted the new trans. that came with a good warranty as a cost of business. Upon picking up my vehicle, I was assured by Danny (last name redacted) that if anything should go wrong with the transmission, I could go into ANY dealership, and they would fix me up.
Fast forward to April 23, 2018, about 9 months and less than 20,000 miles on the new transmission: I'm back in Texas and broken down on the side of the highway...in the middle of nowhere. I had my vehicle towed to my local dealership as it appeared that there was a problem with the transmission. Upon inspection by the good people at Mike Perry Chrysler Jeep Ram in Nacogdoches, TX, the technician who installed my transmission in Salida failed to properly tighten the bolts connecting the transfer case to the transmission. In fact, a couple of the bolts were missing altogether. The result of the botched "repair" by Salida Town & Country damaged the new transmission and transfer case beyond repair. No problem, I thought, the warranty will surely cover this foul-up...boy was I wrong. Apparently Chrysler warranties only cover parts, not installation errors; they leave the dealership that did the work to decide whether or not to make things right. I know... Now we are about to start getting into some numbers; namely how much, in USD, this dealership has cost me. I wont be including any time lost trying to get ahold of the people that work at this dealership (including the owner himself), just what I actually had to pay for walking into this dealership. I'll do some rounding to make the math easy:
$5,000.....initial repair (I think it was actually $5,300, but we're rounding)
$1,000.....initial 3 weeks rental car fees/cab fare (at least)
$8,000.....transmission #2 and transfer case
$2,000.....6 weeks of rental car fees in TX
That totals 16K, and you may be wondering: "why did it take 6 weeks to repair the transmission and transfer case the 2nd time?" Well, hold your horses; this is where it gets really humiliating for Salida Town & Country.
I called Salida Town & Country to let them know what was going on as soon as the second breakdown occurred. I spoke with a young man (name redacted), who informed me that Danny (the man who I dealt with in 2017) no longer worked at the dealership, but that he would let his manager know and that he would get back with me. Good thing I didn't hold my breath. I tried several more times and was put through to voicemail; many more times. I really wish I would have kept track of the number of times I called and the number of voice messages I left for these people. I left multiple messages for 4 different employees over the next month and a half with only a couple call-backs. Our conversations were always brief, apologetic, and full of it ("we are still trying to get ahold of your dealership"). I sent emails with zero responses; I even sent them pictures that the Texas dealership took of all the damage (some are included at the end of this post). The service manager at the Texas dealership even tried to get ahold of the Salida dealership on my behalf with very little success. After weeks of pure frustration, I finally decided to get Chrysler Corporation involved; of course the "complaint department" is just some call center that's located who knows where. My first conversation with them led to the young lady putting me on hold and calling Salida Town & Country herself. I waited for 10-15 minutes and was then told that she did make contact and that the two dealerships were in communication with each other and "the ball was rolling." (This is what Salida T & C told Chrysler Corp.) Immediately after having this conversation, I called the Texas dealership and was told that they hadn't heard from Salida T & C at all. Probably not a good sign that a Chrysler dealership isn't being truthful to Chrysler Corporation. It was 6 weeks after the breakdown when I finally just started bugging the receptionist non-stop and wouldn't accept "he's in a meeting" any longer. I literally called and called and called and called and finally got a call back, and was told that they would not be helping with the repair because the bolts should have been checked during regular maintenance. I almost laughed...almost. You mean to tell me that checking the transfer case/transmission bolts for tightness is considered regular maintenance? And why should I have to check your technician's work after I pay double what any non-dealership mechanic would have charged? And why did you wait 6 WEEKS to bear this news to me?
So, I feel like I was strung along by the folks at Salida Town & Country. Had they at least had enough spine to tell me up front that they had no intention of standing behind their work, at least I wouldn't have had the rental car fees and headache of calling them every other day for a month and a half. Down here in Texas, we call that chicken-youknowwhat (rhymes with chicken-split). And if you made it this far in my commentary, know that I waited a couple weeks so this review would be less scathing. And I do plan on sending a copy of this review to the BBB, Chrysler Corp., and anyone else I deem needs to be warned about Salida Town & Country's complete lack of professionalism and human decency. Pictures of the botched replaced transmission are included below:
Don't Mess With Texas
CF, Certified Arborist #TX4320-A
Very poor service! - Pontiac owner
Went in for a very simple recall and came out screwed. Very rude and arrogant. After my issue they stated they would change their policy but it doesn't do me any good. This was the first and last time I will ever go to them for anything.
Still haven't contacted me - alibubba43
Their response sounds nice but still haven't contacted me to propose a solution after 2 attempts to contact them. Maybe their trying to save face