Find the best dealership for you.
Find good folks to fix your car.
Find the right car for you.
Make sure your car is safe to drive.
Angel was extremely helpful and answered all our... - Michaelwilsey1989
Angel was extremely helpful and answered all our questions on a level where we understood and were able to make a decision And see all of our options with no pressure to buy
Top Reviewed Service Specialists At This Dealership
We were treated with professionalism, courtesy and... - ladytrack
We were treated with professionalism, courtesy and efficiency when we needed warranty repairs on our Silverado diesel PU. I called other Chevy dealerships first and was very unsatisfied with their schedule. Castle Rock Chevrolet booked us right in and the work was done in a short time. I would recommend this service center to anyone.
Dwayne, the service manager, was very helpful and... - Laura B.
Dwayne, the service manager, was very helpful and extremely quick in attending to my needs. His right hand man, Austin, called me as soon as my vehicle was ready for pick up. The service department and employees were very kind and courteous! I highly recommend them!
Joel in Service was very friendly and professional, as... - juness
Joel in Service was very friendly and professional, as always. Took time to explain what the problem was we experienced with our Avalanche and made recommendations. Excellent experience.
Lydia took care of all the logistical items that were... - theairhockeyguy
Lydia took care of all the logistical items that were needed and made the process as smooth as possible. We were able to get all the necessary work done and in a timely manner.
They did a great job for us. Found a leak we didn’t even... - tsapakis
They did a great job for us. Found a leak we didn’t even know about and were helpful. Also kept us informed on progress.
Took a company truck in for an oil change on a friday... - Carguy paul
Took a company truck in for an oil change on a friday afternoon. Picked it up on the following monday. The check engine light came on and it wouldn't shift out of second gear. Took the truck right back to the dealership and they couldn't do a check on it till the following day! Rhe following day they said it had a transmission issue. They cleared the code and refused to take responsibility for the problem. This truck has had every scheduled oil and transmission...etc. change. We will NEVER take this or any vehicle back to this dealership. Get your service done somewhere else!
I took my 2019 GMC truck to a body shop to repair some... - spectrumtribe
I took my 2019 GMC truck to a body shop to repair some paint damage on my tailgate. They screwed up my back up camera and it was taken to Dellenbach to diagnose. They couldn't figure it out so they installed a new camera and wire harness. When it was returned there was substantial paint damage AGAIN on my tail gate. They denied it and now I am back to square one!!! DISHONEST DEALERSHIP!!!!!
Greta service by Johnny Herrera...and really good... - Roger
Greta service by Johnny Herrera...and really good turnaround time...I trust these guys, very thorough and knowledgeable. I would highly recommend to any friend or family member!
Doug was very friendly and helpful. He definitely took... - Fernando
Doug was very friendly and helpful. He definitely took care of me and my worries about my vehicle! He called me to keep me updated on my vehicle and explained what were the problems found! Very good service!
Would like to again thank Courtney Edgley in Service for... - GENESILVA3
Would like to again thank Courtney Edgley in Service for the EXCELLENT customer service I received this past week. 100% engaged in write up, follow up throughout the repair process and check out. Cant thank her and Jackson Lackey for the quick turn around in getting our work van back on the road. A+ experience.
I have had my truck in the service department three times... - Dayne
I have had my truck in the service department three times within the last month and paid the dealership over $2000 and have not had my truck fixed. The problems are still present and the service department does not seem to be interested in correcting these issues. I have also emailed the service manager but have never gotten a response. If the issues are not resolved soon, I will be filing a claim against Ghent Chevrolet.
I took my new truck in for a basic oil change and it came... - rceballes1
I took my new truck in for a basic oil change and it came out with a different problem that it NEVER had prior. They said it was over time well over time this has never happened until it went it to service, they refused the tow, refused the cost, took 5 extra days to complete. No updates, terrible service.
Overall experience was good. Tyler was there to answer... - lbonds007
Overall experience was good. Tyler was there to answer all my questions and to get things done that needed to be addressed. The car could have been a little cleaner. 😊
Installation of new radio and touch up paint scrapes. - Jan
We received a wonderful response to our radio issues. Excellent and timely service on our Pacifica.
Also had touch up on parking lot scrapes which are now impossible to detect.
All service and office workers were very cordial. Felt right at home!!!
Service department - woodsky
Rude and unapologetic staff. Not the way you want to be treated right after buying a new car from them. I don't want to here "It's not our problem".
Terrible Dealer ExperienceGeneral motors sent me a... - tallman
Terrible Dealer Experience
General motors sent me a recall notice for the airbag in my trusty 07 Silverado, Trucky McTruckstop. I had indeed seen the airbag warning light. If I'm honet, I think its been on for years. Along with the Tire Pressure Monitoring System lights. I maintain the drivetrain and wheels but for some of the fru fru things I let Mr McTruckstop just truck out a little. Anyhow I look up the local dealer Daniels Long Chevrolet. After saying the name incorrectly as Daniel Longs Chevrolet (I mean, right?), I called and scheduled an appointment. I asked for the airbag and a few other things that it needed, some of which I deemed things only the Dealer Expertise could handle. They made it sound very important that I be there at 7am. So I arranged a ride home and made it work. They must be fast, 7 am!
Once there, I explained how, when my heater had started losing function, I had tried to replace the blend door actuator myself and couldn't. To my shame, I had asked my regular mechanics at Tire World, to try. Shout out Tire World! They couldn't get it working right so … they charged me a $70 diagnostic fee and didn't charge me for the labor. Obviously this had to be done at a dealer! I shoved a folded piece of cardboard in the blend door mechanism to hold it in the best winter defrost/feet position for safety, and drove it for years. Now at last, the dealer will fix this!
I asked them to help out my tired old drivers door. The exterior handle had developed a serious jiggle from being yanked on hard too many times ... aand perhaps used as a foothold to get up on my homemade pig fence platform roof rack once or twice. The lock mechanism had not been functioning properly for some time. The lock itself never mooved automatically, and the drivers door lock switch had lost its ability to unlock the other doors. I lean across very retro. Its cool, I'm 6'8” so I can reach anything anywhere. My interior door handle had stopped working altogether a day or so before the appointment, so I scoot across the bench seat.
Finally I ask for a new windshield. I know I could just call a glass guy, but I figure, have it done at the dealer so it gets done right! I told my rep that my original factory windshield was clear to the top. Years ago, after a tree branch blew out the glass, the glass shop replaced it with a tinted top that I immediately hated. I am so tall that this black tint stripe is right in my line of sight. It makes night driving actually kind of sketchy. You wear sunglasses when you are scanning the dark road for animals and rocks. Not cool. So I emphatically asked for a clear window. He said he could do it no problem. Yay for the dealer!
So the airbag arrives within a week and I get a call from the service rep to authorize a part for the repair. The door will need a whole new door card he said. Unfortunately, It's the only way GM sells the replacement parts. You have to buy the entire unit for $700. It is expensive but you get everything. Now, I figure I can do this cheaper somewhere else with used parts but, I figure I'll have it done right and it will last, so I agree. Its Trucky we're talking about here, I have many adventures planned, and Mr McTruckstop is a super star!
Two weeks after the day the truck went in the shop I get a call that it's ready. I go down to the dealer and they are overwhelmed. A few pairs of waiting customers look at me like, “I was here first”. The four service desks are empty. One rep is busy helping someone and avoiding eye contact with me, a new problem. When he is finished he starts to leave but I step forward and wave him down. He contacts my rep who shows up frazzled and helps me as best he can. I can see they are swamped and I want to help move things along. So we go through the paperwork fairly quickly, checking off the repairs. When he gets to the part about the blend door though, I stop him.
He said that they installed and calibrated it but that it had “limited functionality”. He encouragingly said they were able to change the air direction from the window and floor combo to the main passenger vents... and that that was better. I told him that actually that's worse. I had it set so that the defroster worked because that's the one thing I need. For safety. In the winter in Colorado. I didnt tell him how terrifying it is to try and drive when your window is constantly freezing up on I25 at night in a storm. He said the technicians could look at it again and repair it if I wanted to pay the labor. I said no to the extra labor charges, kind as the offer was. I thanked him because i'm super nice and I felt bad for the guy and the business and really I just wanted to go. I said, I'm glad the part was installed and calibrated properly and now I guess I will go to another mechanic to find the real problem... or try to fix it myself. I eat the loss and walk away pretty unsatisfied.
So I take the truck and as I'm driving home I see the window has a big black bar of tint across the top. Nope, last straw. I called my rep and reminded him of our conversation about the clear glass. He saw his mistake and made moves immediately to rectify it. The glass company will contact me to replace my window no charge. Great, lets schedule that. (I still haven't heard from them.)
I get to my destination and open the door and the window handle falls off. Seriously just falls off into pieces. Great. Dealer quality I geuss. Fortunately I've taken these doors apart before so I know how to fix it and I do. Not the point.
I go to lock the door. Guess what? Door lock doesn't work. New card, expensive part, has everything... door lock still broken. The power lock mechanism is jiggling around loosely. Nudge it and it falls out, showing wires and tape. Great. It wasn't like that before. More worse. I look at the door card itself and I noticed the little access cover panels that hide the bolts are all my old stained brown ones nicely juxtaposed against the shiny new gray ones. Nice touch. This door card has everything! My exterior door handle? Still jiggly and will break very soon. Thank you.
Next time I start it up I noticed that the check airbag light is still on. Great. Did that get fixed? Is that another problem or did maybe someone not clear the code. I don't know.
I'm very frustrated with this experience. I've been without my camper/work truck for a few weeks and it's summer and it's still not fixed. I still need to replace the window. I still need to fix my door locks. I paid quite a lot of money in labor to install my own part and now my defroster doesn't work. So I have to sort that out before winter so I can drive in any kind of weather.
So how to handle this. I want to handle this in writing and create a paper trail. I looked all over the Daniels Long website for an email address or customer service link but found none. I used the regular messaging portal that their site provides and wrote them a condensed version of what you see here. At the end of it I politely say that, I could write scathing reviews, but instead I would like to give them some time to rectify the situation. I think I said a week. I get a call right away from some salesman trying to show me a new Chevrolet! When I tell him to actually look at the message he embarrassingly assures me that he will send the email to customer service,... sir.
Eventually I receive a text message from a customer service guy, telling me to call his number if I had anything I would like to discuss about my recent experience. I'm wondering if he bothered to read my message either. I do office work at night and on weekends so I often miss office hours and rely on email and texts. I call a few times during regular hours and leave him messages. I ask him to text or email his own email so we can get this conversation going. I send a few more messages through the website trying to get this guys email. Its almost two weeks, so here's the Scathing Review!
What would you do in my position? I would like my door to work, and my heater to work, and my window not to have the tinted stripe that hates tall people, and to not have an airbag warning light for my new airbag. Is that too much to ask? I have a feeling they will do the repairs, but say they have to charge me a whole lot more. They charged $250 for labor on the heater, and made it worse. They charged $160 on labor for the drivers door. It doesn't work yet either. But they did replace the interior handle. So, Yay! And they put in a new switch... that springs out and hangs by its own wires when you nudge it. The switch works the other doors, but still the drivers door lock does not move. Manual operation only.
So, I am not going back, and I will send this review to anyone who is interested. I will continue to use Tire World because they are awesome and honest and they operate with integrity. I stay far away from dealers for a reason.. for this reason!
I scheduled an appointment for 10:30 Friday morning for... - crazycomama72
I scheduled an appointment for 10:30 Friday morning for an oil change and transmission flush. When I dropped off my car i was told it would be 2 hours. I had appointments and other things planned to do after that. It took them 5 hours. Totally messed up my day. When I picked up my car there was no apology for it taking so long. When I drove away it was shifting from 1st to 2nd much worse than when I dropped it off. I am more than a little angry that it took MUCH linger to do the services and then its runs worse afterwards!? I purchased my vehicle there and have gotten it serviced there for the last 3 years but am now planning to take it elsewhere from now on.
The work that was done to my car was amazing and the... - iskatelichay
The work that was done to my car was amazing and the customer service was even better. Now that I’ve found you guys I wouldn’t dream of going anywhere else for my auto repair needs. I will refer definitely everyone I know for the best all around service. You guys are the best at what you do thanks again!!!