Great Experience - Djones5057
Worked the deal over the phone with TJ. Got there and had Jerry as my salesman. He’s very friendly and didn’t put any high pressure on us during the process. Fran did all of our paperwork and we were in and out in about an hour and a half. Great experience, would recommend them to everyone.
Top Reviewed Specialists At This Dealership
Sales & Leasing Consultant
Ira Kaskel was pure classy - Realtorandrew1
Ira Kaskel and all of the supporting staff at Infinity Of the Palm Beaches were a pure pleasure to work with. I was the center of attention from the moment I walked in to the moment I walked out. Top Notch!
Certified Client Adviser
Certified Client Advisor
Stress-free, hassle-free, and seamless car buying experience - ms6001
A used Lexus at Naples Infiniti popped up on my car search. It had everything we were looking for, so I inquired via the website. Just three days later we had a deal in place for a very good price (without pressure or haggling) and Luxon delivered it to me at my house for final inspection, test drive, and signing the paperwork. That level of service was exceptional considering the fact that I live 4 HOURS AWAY FROM NAPLES.
Product Specialist/Sales Consultant
Service - TLCKERSEY
I really appreciate the fact that Infiniti of Sarasota does not send me a dozen emails after I've had my car serviced to buy a new car.
Great Experience, Friendly Sales Person - Linda
I highly recommend Christi, my salesperson at Infiniti Stuart. No one looks forward to the hassle of purchasing a new car, but Christi was just a pleasure to work with. All my questions answered patiently, needs fulfilled and a beautiful QX50 was mine.
My first service experience also extremely positive with Kevin...
INFINITI Product Specialist
Sales and Leasing Consultant
Business Development Manager
Great customer service - Mk1026
I purchased my infinity via text. Just came in to sign paperwork. This was the easiest purchase I have ever made. Stress free, great price, and they picked the perfect car by listening to what I wanted.
Henry was my salesman. He even kept in touch after the deal, to make sure I was happy.
Amazing - Salvachico
Words can’t explain my experience with Eddie this is my second car i bought with him and overall i can’t complain . Best dealership
The absolute best dealership I have ever worked with. - Elgin2k
ABSOLUTELY THE BEST BUYING EXPERIENCE OF MY LIFE!!! Joel took my car buying experience and perception to new heights I have never witnessed. I came from Miami on a whim, interested in a very particular trim and model. Orlando Infiniti only had 1 vehicle in stock with these specific parameters, and just like Joel had promised, I would be walking out with it. "If you're in the market for a car, we make sure you leave with one" he said, and boy was he absolutely right.
Where to begin, first of all I thought I had been going to the best Infiniti in Florida where I used to purchase in Miami, wow I was wrong. Not only is the showroom beautiful and state of the art just like the service bay, the level of service at this dealership is just unheard of.
Before even arriving to the dealership, they assured me the car will be out when I get there and valet will leave it up-front for me. They cater to every aspect of the process, not only was Joel the MOST TRANSPARENT of any dealership I have ever worked with, they were totally forth-coming in the process, and the honesty was off the charts.
I was just stunned at how eager I was to sign, I was so happy and in such a great mood, I normally have a miserable experience in my 10+ years of car buying, Such an eye opening experience. I mean usually it's the salesman and me Vs. the finance manager but in this case Gabriel the finance manager at Orlando Infiniti was also on my side, calling IFS pleading my case to them and doing anything in his power to pull the absolute best deal he could.
GUYS YOU DID THE IMPOSSIBLE, YOU MADE ME FEEL GOOD ABOUT MY PURCHASE AND MADE ME FEEL GOOD DURING THE BUYING PROCESS. NO SMOKE AND MIRRORS, THEY ARE THE REAL DEAL! THANK YOU FOR THE RIDE OF A LIFETIME, I WILL BE BACK FOR THE NEXT ONE!!!
Sales & Leasing
Great customer service! - dgolden83
I came in for headlight upgrade (to LED) and oil change. The service adviser was knowledgeable, courteous, and went over and beyond to get my car taken care of. I will definitely be back!
Vehicle Exchange/ Internet Sales
This has been the best car buying experience ever! - Chela374
Luis Bayala is a great asset to the Infiniti company. Very courteous and professional. Luis is the best! Made car buying painless. We called the dealership asking for someone in Spanish. Luis was busy with another customer and was given our contact information. Luis contacted us and we gave him the car information and what our budget was. He told us he would get back with us that he was going to speak with his manager. Called us back and asked us to fill out the application online and he would get back with us. Luis walked us step through step. He would keep us up to date with what was being done. Called us to let us know we were approved. All we had to do was go to the dealership, look over the car to see if we liked it and we signed the papers. Easiest car buying ever!! Thank you Luis!!
10,000 miles service - cc104
I brought my car in early and dropped it off. Within 2 hours my car was ready for pick. Fast and quick and very friendly.
Great service - Jen
Sawgrass Infinity provides exceptional service. From my purchase over a year ago, the service remains the same. This is a awesome place to purchase your new ride.
Excellent Service - Dennis
Kristine in service was awesome and pleasant to work with, knew the car and what it needed, has always had things ready and on time. Great Job
Great experience with Ron Murray - streadway
Just leased a new Infiniti through Ron Murray at Lokey Infiniti. Ron was upfront and transparent throughout the entire process. Most of the negotiation was done via e-mail, which accommodated my schedule much better than visiting the dealership. Ron ran the numbers for me on several vehicles so I could consider multiple options. Great pricing and good communication throughout the whole process. I would definitely recommend reaching out to Ron if you are in the market for an Infiniti.
Great - Lala2
My battery was going bad so I called Gerald in a panic. He put me in fixed my battery and put me back in the road.
Great experience in every way. Definitely recommended - nsh226
Highly recommend this location. Excellent customer service, product, and price! They really helped us to make our new purchase happened. We definitely will be back purchasing a new Infinity on this location and we have already recommended Atlantic Infinity to anyone liking our car.
GREAT SERIVICE - SEE STEVE BUSSIUS, WONDERFUL DEALERSHIP - turboluvax2
I moved to Florida about 3 months ago and was concerned about where I should take my car for service. In the state that I used to live in, I used the dealership where I bought my Infiniti and was always pleased.
In my new home, I chose to use a dealership and had the choice of two Infiniti dealerships and chose to go to the one in Coconut Creek. What a great decision!! Upon my arrival I was greeted by a very nice person who set me up with a very friendly and professional service representative, Steve Bussius. Steve has been wonderful! Very caring and understanding, and professional of course. I needed new tires and he found a special that he could honor which saved me the cost of one tire as the special was buy 3, get the 4th for $1.
I couldn't have been more pleased. I highly recommend this dealership. Their employees are very friendly and professional and provide great customer service. I won't go anywhere else.
Excellent customer service. Buying new vehicle easy! - Rach0423
This is our third Infiniti purchased at this dealership. Paul Maraist has exceeded all of our expectations as a salesman and showed excellent customer service at all times.
Worst Service Department EVER - BeWarm
I have to admit...I am a little torn about my review. I bought my used Infiniti Q50 about a year ago and the sales department was great, especially Juan. I did not feel pressured. In fact, I felt supported.
Now for the service department. Because of the service department, I will NEVER go to South Motors Infiniti again. Furthermore, I will warn everyone to NOT go to South Motors Infiniti for service. They were the rudest and most unprofessional workers that I had ever encountered.
Let's start with the first time I took my car in for service. I had made an appointment and was assured that I would have a loaner car available to me. That did not happen. On the same visit, they attempted to charge me for an oil change that was supposed to be free for two times within one year since I bought my car there. Instead of the service team trying to resolve my concern, they left it to me to walk over to the sales department for proof that I purchased my car at the dealership. (Come to think about it, I was met with the same annoying inconvenience When the battery in both my FOBs failed within one month of purchasing the car. They wanted to change me and I needed to address my concerns with the sales manager before they would waive the charges.)
Now comes to my FINAL experience with the service department. I left messages 5 different times to try making a service department before I actually spoke with a live person. I was advised that Julio Lopez would be my service coordinator and he would call me back. (I had no idea who Julio was and was already becoming annoyed since he was one of the people that I had left a message for.) Someone else called me on Monday am, while I was at work, to make arrangements for a service appointment and to ensure I would have a loaner car available to me for Tuesday evening, (for Wednesday service). I received an email and text confirmation appointment for the wrong time! At the end of the day, I was called again by the service department to confirm the appointment. I explained that the confirmation email and text and email had the wrong appointment time. The representative said that would be a problem and I would be called back. I was contacted 5 times different times at work just to set the appointment! It was beyond disruptive and annoying,
The day of the appointment I needed to leave work early in order to meet their strict appointment time, which was more than an hour before the service department closed. I arrived 20 minutes before my appointment time to only be told that I needed to wait. This did not make sense since there were several other service coordinators standing outside and I was the only one waiting. I was told no one else would be able to assist me and I would need to wait. After waiting over 20 minutes I was told it would still be another 30 minutes or so and no one else would be able to assist me.
South Motors Infiniti does not respect or value its customers. I felt so disrespected watching all of these employees standing around the service department, not with customers, refusing to assist. It is wonderful that the one service advisor that was with a customer was taking the time to provide service to his client. However, I did not feel my patronage or time was valued or respected.
I finally left and vowed never to return! I caution others not to use their service department too! They are not customer friendly at all.
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