Our experience started with our vehicle breaking down and - lights.sirens
                                                        Our experience started with our vehicle breaking down and we brought it in at closing time for the service department. We were met by Andrew, who got us checked in and secured a loaner vehicle. He put a positive spin on a very difficult time for us. The following day we got a late call, from Andrew, that our vehicle hadn’t been serviced yet due to a heavy work load ahead of us. On the following day we were contacted by Chhivon who was filling in for Andrew. Chhivon had to break bad news to us regarding what repairs our vehicle needed and what it would cost. After giving a detailed explanation and our options, we decided our best option was to purchase a Certified pre owned vehicle. At this point we were contacted by Sales associate Neo regarding a vehicle that we had in mind. We advised Neo we would be arriving at 6:00 pm on Friday evening. Upon arrival we met Neo and he was very polite and took us to the vehicle for a test drive. We were satisfied with the vehicle and decided to move forward with purchasing. Neo made the experience very easy and pleasant despite both of us being tired and stressed out regarding the situation. When the initial paperwork was completed, after closing by now, Neo was there to hand off the keys to our newer vehicle. Neo also went above and beyond by getting us access to our trade in vehicle, so we could remove several items that were still inside. This saved us from having to return the following day to retrieve our items. Josh, in Finance, was so friendly and knowledgeable while also expeditious during the financing stage We are extremely happy with our purchase and the level of service we received from the entire staff at Coggin Honda.
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