Excellent - Kerwin41
We have bought 3 vehicles from Graue. Every time it was a great experience. The people at Graue definitely take care of their customers every time.
Wonderful experience salesman Kenny Haun was great to work w - Jamie Travis
Very friendly staff, they were very helpful at setting the car up and going over it with us. We will definitely be going back to Kenny for our next vehicle.
PURCHASE OF NEW SILVERADO - Jack Bratton
JUST BOUGHT OUR 4TH NEW VEHICLE FROM JACKSON CHEVROLET AND AS USUAL GREAT BUYING EXPERIENCE.GREAT TEAM OF PROFESSIONALS. THANK YOU FOR A GREAT JOB. JACK&JEAN BRATTON
Very good dealer - Jingzi li
Hank Diaz is very good and very kind guy! He do very good job !He help me and my husband a lot ! He will give the reasonable prices,when you like car there!
The best car buying experience I’ve ever had - Acadiababy123
We have been looking to trade in and upgrade for quite sometime. Back in July we visited Anthony and narrowed it down to the Acadia after test driving it and boy did we fall in love. I always hated the car buying experience but Anthony made it easy. We reached out to Anthony and they helped us find our dream car. The service me and my husband were provided with was just the icing on the cake. Ryan Gonzalez and Tom Isaacson were amazing they went above and beyond for us. You guys have made loyal customers out of me and my husband and we definitely will be recommending Anthony to anyone looking for a vehicle.
very helpful - melinda bertolozzi
they solved my problem and didn't charge me for the service. they also gave me advise on what to do to get rid of my problem.
Very good.. - Jimmy
My experience was very good. Staff was very helpful. I am very pleased with my 2018 truck purchase.
i would recommend my family and friends to shop at Marshalls..
Great JOB Haggerty - jkonopko
My husband and I came in to look at and test drive a new GMC. Not only did we test drive vehicles, we purchased the GMC Acadia. Our Salesman Sam was very knowledgeable and completely honest with us. John the Finance Manager was able to complete the Deal with us! We are now the third family member with a GMC Acadia. Job well DONE Mike Haggerty to you and your staff. We look forward to keeping the new relationship with your dealership. Thanks Again, John & Janet Konopko
Great Experience - theflemings
Great experience working with Adam and his trainee, both were very friendly and worked to get us what we wanted. This was the first time purchasing a car was not a headache. In the past it has taken all day to get everything done. NOT here the whole process took about 3 hours... Who buys a car in 3 hours? Well you can here!! Adam was great we never felt pressured to buy something we didn't want. I have already recommended Adam to my coworkers. Thank you to everyone who made our car buying experience easy!! PS I'm loving this BMW...
Sent wrong part will not sent right part - 778811scm
They sent me the wrong part in the mail. I returned the part and they told me I sent them the wrong part back.. I sent them the part they sent me and I had to pay to send it back. They will not send me the right part in out $60 and shipping no big deal just don't buy from these jokers.
Traveling Home - Traveling home
We were traveling home to Indiana from St Louis when my Cadillac Escalade started to have problems. When I call this dealer and told them my problems, they responded very quickly! The service guy was very knowledgeable and helpful! We finally made it to Effingham to this service center at 4pm. BTW... they close at 5pm. The whole staff was so friendly and helpful! We have a large family.....so 11 of us walked into the waiting area while the truck was being fixed. The staff offered us water, hot chocolate, a larger room to sit in, and was very kind! After about an hour, the truck was fixed and we were on our way! Thank you so much for helping us even so late in the day!!
Really helpful for bad experiences with my vehicle - Saul'enclave
Had several issues with my vehicle since my purchase. Service management was so helpful working with the warranty company to resolve them. Thank you,Key.
Best car purchase experience - Brian
We had a very good car purchase experience with uncomplicated and straight-forward business and very friendly and professional sales specialist. Service has also been excellent.
Far exceeded my expectations! - Yemm
Let's just say, in an instant I was in A HUGE pickle. I all of a sudden was in need of a good reliable vehicle that wouldn't break the bank. I'll just say Jeff Oath REALLY too very good care of me. Let's just say, I can be QUITE a pain in the but. I have Champaign taste on beer budget (expression). I tend to be a little particular in what I like and want. Some how Jeff was able to pull it ALL together!!! The financing at an affordable price and a car that has every criteria on my list. I said to Jeff I want a vehicle with low miles decent on gas I want a sunroof,I want a smooth ride that sassy and fits my attitude. Jeff Oath is so good he found me a top notch vehicle, even has remote start I didn't even think to ask for! I really love how Jeff didn't waste my time let me wander around searching for a vehicle with a Salesman. He got straight to the nitty-gritty was my budget and what I could afford and then hooked me up with my awesome salesman, Dusty Evans. I've noticed all of your staff at Yemm give great customer service! Thank you for serving your customers a very fair and good deal.
awesome listening skills - Michelle Chavers
Tom and Jesus were great listeners and took great care I everything I needed. I couldn't be happier with the service and commitment to customer satisfaction they they provided.
Not a service oriented Cadillac dealership - Unhappy Customer
I recently had called and made an appt for a Saturday to get an oil/filter change, and when I arrived the morning of my appointment there was a huge line going into the service dept. The man who came to greet me and take my info for the service service was very rude and unprofessional. I was not thrilled with the way things were handled.
He approached me and asked what I needed for the day, and I told him I'd made an appt for 8am. He proceeded to tell me they don't show the appointment and they can do it , but that I will have to just wait for my car. I then asked him why someone would make an appt over the phone if they don't log them, and he said he had no idea but I need to go have a seat. I continued to let him know I had to be somewhere by a certain time and may need a loaner, and he says "did you request a loaner when you booked the appt?" And i said, "No?" And he said, "well we dont have one then.."
I found the dealership to be very uninviting and honestly I don't think I would bring my car back there.
I know people who have gotten other luxury cars and the dealerships are way more professional and customer service oriented. Cadillac unfortunately is not one of those dealerships.
Great Dealership! - Michele Lynn
I went to Oliver C. Joseph on Friday, August 31, 2018 and left with a brand new Jeep Grand Cherokee! The staff at Oliver C. Joseph were extremely helpful and went above and beyond to assist me. The salesman, Dan Slaughter, was very friendly, very professional and very knowledgeable. I absolutely love my new Jeep, and I am recommending this dealership to everyone I know! ********** 10 stars
you people lie - pissed pam
why does car lots lie I tried to get car but they said no money no cosigner so get down to it they lied just trying to get you in it was wrong if you got bad credit don't try to get cat
Defective - Nicholas
Worst dealership ever! Don’t buy a vehicle from here. My 18 yr old son purchased a used vehicle 5 mths ago and the engine blew. Come to find out after the fact the car had a junk yard engine. We were not informed of this at time of purchase. And were also questioning how they can quote mileage if the original engine was not in there. When calling the dealership to discuss with, used mgr Brian Donchez we were told to get a lawyer and rudely hung up on Shame on them. They had to know the car was a defect. They didn’t even take the time to discuss. And now my son is making payments on a unusable car!!! Great service. I hope you sleep good at night
Never known such a friendly Dealership' - Butch 70
My wife and I were thinking about a bigger car. I have heard of a dealer, just 6 mi. away.that a lot of my friends have bought from. We met a salesman named Roy. He didn't seem like your ordinary salesman, so Friendly and no pressuure. We talked for awhile about what we were looking for. He showed us the exact car loaded. We drove it, in different situations. Next he showed us two more, all with different options. We were just looking today. One of them was what we wanted. I have bought over 25 vehicles in my 70yearsold. I had done my home work and knew what was a GOOD DEAL. He had been vary vary friendly. He came with an offer in the ball park.I have never bought a car when I had to. We talked and I gave a counter offer. He asked if there was anything else he could help me with. I said a hitch and a second door opener for may wife Linda. He said he would We talked some more, and instead of running back and forth asked if we wanted to talk to the owner. I have been with 2 salesmen at i time before. Martin introduced himself and still No pressure. He offered more to the deal. Still SO FRIENDLY. we talked as if we were FAMILY. Hours have passed and I was enjoying the dealing. I said I never bought a black vehicle because the show the dirt. Martin said he would give me free car wash for the rest of the yr..I knew that our last money offer was the best deal.I think we will be seeing a lot more of these two. Elmer and Linda Schutt
Excellent Service - Jerome and Kathleen Walton
Rich Tremmel is an outstanding service consultant and an extraordinary human being. My husband and I are active 76 years old and use our car daily to do our personal jobs and also to be of service to others. Our regular mechanic could not find our car's problem and recommended we buy a new one. The thought of a new car note was depressing, so we decided to take our car to a Buick dealership. Thankfully we chose the Best.....Howard Buick. Rich was welcoming, professional, efficient and explained the problem so we could understand. Our car needed a new alternator and there were a large number of wires corroded that needed cleaning. We have driven our car for three weeks now and not only is there no sign of the "old problem", our 2006 Buick runs like new. We highly recommend Howard Buick Service and specifically, Rich Tremmel.
Forever grateful, Jerome and Kathleen Walton
Service - Wrestle1
Replacement engine was done quickly. We will bring our vehicle back for service and will be the place we shop when we need a new car
Deplorable Treatment Of Established Customers - Angry Customer
I purchased a vehicle from the dealership. It was a 2005 Dodge Caravan. Unfortunately, It was not without problems. I was told that someone at the dealership took a check that I had written when she left. I had to put a stop payment on it and when I came back to make the final payment on my car, it was agreed that I could pay the final amount less the stop payment check fee. Interestingly enough, I received call about a balance due for that amount for at least a week after the sale was finalized. This should not have happened. Even so, I was still pleased with my vehicle so I decided to keep an option open for another car purchase.
I came on November 23, 2016 to look at a 2003 Mitsubishi Lancer. After being given assurances that it was still in inventory, when I got there, the sales people claimed that it could not be located – which should have told me something. Even so, I was shown and drove a 2002 Mitsubishi Lancer instead. I admit that it was a nice vehicle and I was interested in purchasing it. However, the salesman Walter was new and he said that he “needed to get one of the more experienced sales people involved.”
An African American man came over – I believe that his name was Kevin. I had dealings with him with the previous vehicle. However, what happened next was absolutely ridiculous. Please keep in mind that I intended to be a repeat customer. However, he “took a look” at my vehicle and told me that it was only worth somewhere around $500.00. he started to talk down to me because I told him that my wife wanted to look at the car that I intended to purchase first. He stated all of the work that would have to go into taking in my vehicle as a trade in, and could be worth more to his “friend” at another dealership,” but they would want my car right away.
I was SHOCKED! I told him that I could not commit to a purchase without my wife looking at the car and that I wanted to know how much my trade in was
worth – telling him multiple times that I never had a car before that I owned free and clear for a trade in value. He was further condescending by asking me repeatedly how much I thought it was worth. When I told him that I had no idea and he realized that HE was not going to make a sale – even though Walter was the assigned salesman – he just got up and walked away to another customer. Quite frankly, I am disgusted with this whole situation.
Extra effort should have been put forth because I am an established customer.
There is no way that my car is only worth $500.00 because I was intent on trading in a newer car against the older one that they wanted to sell to me.
The 2003 Lancer that I originally wanted is still listed in your inventory and a price difference should have been considered on my behalf because the 2002 car was not the one that I wanted.
And finally, they have shown me just how you treat established customers. Therefore, I WILL NEVER PURCHASE ANOTHER VEHICLE FROM THEM AGAIN
Terrible service - Drtymx
The service is extremely slow scheduled appointment for an oil change and I sat and waited 2.5 hours for them to do a 30 minute job
Yukon - Pdbyers66
Had a great experience thanks to Steve and Terry, they both went above and beyond to get me into the vehicle I wanted and lived up to their promises
DO NOT trust the night crew at this location - Joyful2018
Let me first say our experience with our Saleman and the daytime service department crew has always been pleasant. We have purchased THREE cars from this dealership and for the most part have been very happy.
Unfortunately , the night crew at within the Service Department steals the thunder of what I do believe is a great dealership. Every time we have had to bring our car in during the night shift we have experienced a problem and were treated HORRIBLY!
The night manager is anything but professional, they never call that evening with an update, they never finish their paperwork so when you call in the next day the girl/woman has to go looking for the paperwork and call you back with an update.
There is so much I want to share, but I will leave you with this...DO NOT TAKE YOUR CAR THERE AFTER 3:00PM! Again, we have NEVER had issues with the day time crew and the work they have done. The Night Crew and the Night Manager are not professional AT ALL!
Perfect experience - Scott Reynolds
I recently bought a used Honda Accord from Vermillion. I was looking for a very specific car/color/engine configuration with low miles, etc and Vermillion had it. The trick was that I am in New York – about 800 miles away.
I started the conversation about this used vehicle as well as the value of my trade via email/pictures/documentation. Kneeill at Vermillion was great and supplied any and all information that I requested. We put together a deal via email in such a way that I decided to take a chance. I actually drove out to the dealership, did the deal and have my new (used) car. Here’s the takeaways: Everyone at the dealership was courteous and professional, especially Kneeill who has an exceptional positive attitude. All my expectations were met, any and all questions answered. The car was freshly detailed and exactly as described. I believe the team at Vermillion to be up-front, detail focused and customer oriented. I would recommend this dealership.
Great Experience - MWTS
Jeremy T was our car salesman, and we had a wonderful experience buying a car from them. He was not pushy (we had been to a couple places that were beforehand), and he did everything he could to help us out. We love our vehicle, but you can honestly find a vehicle you love anywhere. What will keep us coming back was the excellent customer service Jeremy exhibited. Finding a car salesman like him is equivalent to finding a needle in a haystack.
Been a customer many, many years and have always had... - jgrammy4
Been a customer many, many years and have always had excellent service from the professional, friendly employees at Albright Motors. We just purchased our 2011 Chevrolet Silverado from Brad Flanders; he is always willing to go that extra mile to make sure we get exactly the vehicle that we are looking for. We have also used the service department many times and have absolutely no complaints. Albright Motors will always be our first choice in dealerships!!
Update on center screen problems. - Bigmuddy
Finally after getting the correct part from gm the problem is fixed. After everything is said and done I'm sure the dealership did everything they could to speed the process. Auffenberg has a great service manager and service center. I'm also certain if this was their personal vehicle they would understand the frustration of this whole experience. Dealership= A . G M C parts delivery not so much.
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