Awesome - bbqsauce
No xxxxxxxx - James came through as promised! Great deal on truck, in out of the dealership within hour 1/2. Would recommend Weir for your next deal.
Excellent - Kerwin41
We have bought 3 vehicles from Graue. Every time it was a great experience. The people at Graue definitely take care of their customers every time.
Wonderful experience salesman Kenny Haun was great to work w - Jamie Travis
Very friendly staff, they were very helpful at setting the car up and going over it with us. We will definitely be going back to Kenny for our next vehicle.
PURCHASE OF NEW SILVERADO - Jack Bratton
JUST BOUGHT OUR 4TH NEW VEHICLE FROM JACKSON CHEVROLET AND AS USUAL GREAT BUYING EXPERIENCE.GREAT TEAM OF PROFESSIONALS. THANK YOU FOR A GREAT JOB. JACK&JEAN BRATTON
Very good dealer - Jingzi li
Hank Diaz is very good and very kind guy! He do very good job !He help me and my husband a lot ! He will give the reasonable prices,when you like car there!
AMAZING EXPERIENCE!!! - Eneurauter25
I recently visited Anthony GMC for purchase a new vehicle for my family and I. I’ve been looking for a particular vechile for quite some time and I told my salesman, Brian J, upfront that’s all I came to look at. I wanted a newer model Nissan Rogue and they had one. Upon taking it for a test drive, I knew it was the one for me.
All in all, Brian made this whole process extremely easy and fun. He was extremely personable and he was great to work with. Also, he wasn’t a pushy salesman!!! I’d highly recommend him and this dealership to anyone!!!
Update on center screen problems. - Bigmuddy
Finally after getting the correct part from gm the problem is fixed. After everything is said and done I'm sure the dealership did everything they could to speed the process. Auffenberg has a great service manager and service center. I'm also certain if this was their personal vehicle they would understand the frustration of this whole experience. Dealership= A . G M C parts delivery not so much.
very helpful - melinda bertolozzi
they solved my problem and didn't charge me for the service. they also gave me advise on what to do to get rid of my problem.
Great Service! - Jordan M Vietti
Great service! Wonderful people to work with and my car runs very well! I would definitely recommend a friend to come here. I will absolutely be back in the future!
Very good.. - Jimmy
My experience was very good. Staff was very helpful. I am very pleased with my 2018 truck purchase.
i would recommend my family and friends to shop at Marshalls..
Great JOB Haggerty - jkonopko
My husband and I came in to look at and test drive a new GMC. Not only did we test drive vehicles, we purchased the GMC Acadia. Our Salesman Sam was very knowledgeable and completely honest with us. John the Finance Manager was able to complete the Deal with us! We are now the third family member with a GMC Acadia. Job well DONE Mike Haggerty to you and your staff. We look forward to keeping the new relationship with your dealership. Thanks Again, John & Janet Konopko
Friendly. No BS. - jbowman83
What more is there to say? The sales staff and management worked with me on the price in a non-aggressive manner. It was friendly and actually enjoyable, stress free purchase. Not only that, their service department has been rock solid and taking care of the few cosmetic issues on the used car I purchased.
Will go back! 10/10. 5 stars. 2 thumbs up.
Traveling Home - Traveling home
We were traveling home to Indiana from St Louis when my Cadillac Escalade started to have problems. When I call this dealer and told them my problems, they responded very quickly! The service guy was very knowledgeable and helpful! We finally made it to Effingham to this service center at 4pm. BTW... they close at 5pm. The whole staff was so friendly and helpful! We have a large family.....so 11 of us walked into the waiting area while the truck was being fixed. The staff offered us water, hot chocolate, a larger room to sit in, and was very kind! After about an hour, the truck was fixed and we were on our way! Thank you so much for helping us even so late in the day!!
Very Helpful - Patrick V
I worked with Kevin B. over the phone after seeing a nice truck online and reading the reviews on here about the dealership. Kevin was awesome and straight forward. He even went out and test drove the truck to left me know how it handled as it had a six inch lift on it. He did research on the lift as well. Overall, he was awesome to work with. However, we ended up not making the two hour drive as my wife didn't want a truck that big but I will be looking into what Dralle as to offer on my next purchase.
Thanks for your time Kevin B.
Excellent Dealer! A must if you want a great experience! - Tim Koehler
Going to Key was the best experience I have had in long time. Carlos Gomez in sales and Dave Masterson in finance were complete professionals all the way through my deal. My wife and I arrived on the lot we were greeted by Carlos Gomez and he was ready to help us in our new car search with facts and knowledge. He went thru and asked many questions and actually listened, guiding us to the correct vehicles and pointing out the features of each one. After spending quite a bit of time at the dealership, I informed Carlos that we had several test drives lined up that morning, he was respectful and patient with us and never pushy. My wife and I left Key Auto Mall to test drive other similar models, the Honda CRV, Subaru Outback and the Toyota Rav 4, after seeing the obvious differences between the vehicles and the way Carlos represented the dealership we decided to come back and make our purchase with Key Auto Mall and Carlos Gomez! In my opinion this is how you win a deal, knowledge, professionalism and patience.
Once we picked our vehicle and went to finance to work with Dave and he was another pleasure to work with, he understood of any concerns we had and gave a very comprehensive layout of the programs the dealership offered never over pressuring us to take any of the programs. We did decide on a program because of the data given at the time. After purchasing some extras on my new CX5 Grand Touring, Dave and Carlos were in constant communication on dates and times for appointments.
It was such a refreshing experience going to a dealership and not get pressured all the way through the deal on anything. I am looking forward to my next purchase at Key Auto Mall in the future after this. If you are in the market for a vehicle give this dealership a serious consideration.
Thank you Key
Tim and Annette Koehler
Far exceeded my expectations! - Yemm
Let's just say, in an instant I was in A HUGE pickle. I all of a sudden was in need of a good reliable vehicle that wouldn't break the bank. I'll just say Jeff Oath REALLY too very good care of me. Let's just say, I can be QUITE a pain in the but. I have Champaign taste on beer budget (expression). I tend to be a little particular in what I like and want. Some how Jeff was able to pull it ALL together!!! The financing at an affordable price and a car that has every criteria on my list. I said to Jeff I want a vehicle with low miles decent on gas I want a sunroof,I want a smooth ride that sassy and fits my attitude. Jeff Oath is so good he found me a top notch vehicle, even has remote start I didn't even think to ask for! I really love how Jeff didn't waste my time let me wander around searching for a vehicle with a Salesman. He got straight to the nitty-gritty was my budget and what I could afford and then hooked me up with my awesome salesman, Dusty Evans. I've noticed all of your staff at Yemm give great customer service! Thank you for serving your customers a very fair and good deal.
Disappointed - Courtney
I went in for an oil change and asked to replace my 3 wiper blades
$82 later for just the blades if highway robbery
Took me for a ride for sure!
They need to mention the cost beforehand
To date, my refundable refund has not been received. - Florence
I put down a refund of $ 1000 for a new car. The deal did not go through. The refund was requested on 5/31/18. To date, I have not received my refund.
SERVICE WORK WAS PERFORMED WITH UTMOST COURTESY - ELMER LAMBERT
MR HORELL WAS EXTREMELY KIND AND HELPFUL WHEN CONTACTED ABOUT MY VEHICHLE AS HE UPDATED MY GPS SYSTEM. HE ALSO SEARCHED FOR INFORMATION THAT WAS NEEDEDD
you people lie - pissed pam
why does car lots lie I tried to get car but they said no money no cosigner so get down to it they lied just trying to get you in it was wrong if you got bad credit don't try to get cat
Never known such a friendly Dealership' - Butch 70
My wife and I were thinking about a bigger car. I have heard of a dealer, just 6 mi. away.that a lot of my friends have bought from. We met a salesman named Roy. He didn't seem like your ordinary salesman, so Friendly and no pressuure. We talked for awhile about what we were looking for. He showed us the exact car loaded. We drove it, in different situations. Next he showed us two more, all with different options. We were just looking today. One of them was what we wanted. I have bought over 25 vehicles in my 70yearsold. I had done my home work and knew what was a GOOD DEAL. He had been vary vary friendly. He came with an offer in the ball park.I have never bought a car when I had to. We talked and I gave a counter offer. He asked if there was anything else he could help me with. I said a hitch and a second door opener for may wife Linda. He said he would We talked some more, and instead of running back and forth asked if we wanted to talk to the owner. I have been with 2 salesmen at i time before. Martin introduced himself and still No pressure. He offered more to the deal. Still SO FRIENDLY. we talked as if we were FAMILY. Hours have passed and I was enjoying the dealing. I said I never bought a black vehicle because the show the dirt. Martin said he would give me free car wash for the rest of the yr..I knew that our last money offer was the best deal.I think we will be seeing a lot more of these two. Elmer and Linda Schutt
Great experience - Vander Vliet
Louis did a fantastic job with going over the new vehicle. Very pleased with our experience with settled on Buick . Mike Callahan was easy to work with. Over all very pleased.
Sevice department rip off - sparky24
My daughter took her Chevy in for repair, and they said she needed all new parts and they were burned out, We took it to another auto repair they said parts were fine , fixed a wire. This dealer tried to get $ 1150.00 off my daughter for parts that were in good working order. I believe they call it Fraud??No one could be that incompetent. Then tried to charge her $ 99. 00 for there lie of diagnosis.
Deplorable Treatment Of Established Customers - Angry Customer
I purchased a vehicle from the dealership. It was a 2005 Dodge Caravan. Unfortunately, It was not without problems. I was told that someone at the dealership took a check that I had written when she left. I had to put a stop payment on it and when I came back to make the final payment on my car, it was agreed that I could pay the final amount less the stop payment check fee. Interestingly enough, I received call about a balance due for that amount for at least a week after the sale was finalized. This should not have happened. Even so, I was still pleased with my vehicle so I decided to keep an option open for another car purchase.
I came on November 23, 2016 to look at a 2003 Mitsubishi Lancer. After being given assurances that it was still in inventory, when I got there, the sales people claimed that it could not be located – which should have told me something. Even so, I was shown and drove a 2002 Mitsubishi Lancer instead. I admit that it was a nice vehicle and I was interested in purchasing it. However, the salesman Walter was new and he said that he “needed to get one of the more experienced sales people involved.”
An African American man came over – I believe that his name was Kevin. I had dealings with him with the previous vehicle. However, what happened next was absolutely ridiculous. Please keep in mind that I intended to be a repeat customer. However, he “took a look” at my vehicle and told me that it was only worth somewhere around $500.00. he started to talk down to me because I told him that my wife wanted to look at the car that I intended to purchase first. He stated all of the work that would have to go into taking in my vehicle as a trade in, and could be worth more to his “friend” at another dealership,” but they would want my car right away.
I was SHOCKED! I told him that I could not commit to a purchase without my wife looking at the car and that I wanted to know how much my trade in was
worth – telling him multiple times that I never had a car before that I owned free and clear for a trade in value. He was further condescending by asking me repeatedly how much I thought it was worth. When I told him that I had no idea and he realized that HE was not going to make a sale – even though Walter was the assigned salesman – he just got up and walked away to another customer. Quite frankly, I am disgusted with this whole situation.
Extra effort should have been put forth because I am an established customer.
There is no way that my car is only worth $500.00 because I was intent on trading in a newer car against the older one that they wanted to sell to me.
The 2003 Lancer that I originally wanted is still listed in your inventory and a price difference should have been considered on my behalf because the 2002 car was not the one that I wanted.
And finally, they have shown me just how you treat established customers. Therefore, I WILL NEVER PURCHASE ANOTHER VEHICLE FROM THEM AGAIN
DO NOT trust the night crew at this location - Joyful2018
Let me first say our experience with our Saleman and the daytime service department crew has always been pleasant. We have purchased THREE cars from this dealership and for the most part have been very happy.
Unfortunately , the night crew at within the Service Department steals the thunder of what I do believe is a great dealership. Every time we have had to bring our car in during the night shift we have experienced a problem and were treated HORRIBLY!
The night manager is anything but professional, they never call that evening with an update, they never finish their paperwork so when you call in the next day the girl/woman has to go looking for the paperwork and call you back with an update.
There is so much I want to share, but I will leave you with this...DO NOT TAKE YOUR CAR THERE AFTER 3:00PM! Again, we have NEVER had issues with the day time crew and the work they have done. The Night Crew and the Night Manager are not professional AT ALL!
Terrible service - Drtymx
The service is extremely slow scheduled appointment for an oil change and I sat and waited 2.5 hours for them to do a 30 minute job
Perfect experience - Scott Reynolds
I recently bought a used Honda Accord from Vermillion. I was looking for a very specific car/color/engine configuration with low miles, etc and Vermillion had it. The trick was that I am in New York – about 800 miles away.
I started the conversation about this used vehicle as well as the value of my trade via email/pictures/documentation. Kneeill at Vermillion was great and supplied any and all information that I requested. We put together a deal via email in such a way that I decided to take a chance. I actually drove out to the dealership, did the deal and have my new (used) car. Here’s the takeaways: Everyone at the dealership was courteous and professional, especially Kneeill who has an exceptional positive attitude. All my expectations were met, any and all questions answered. The car was freshly detailed and exactly as described. I believe the team at Vermillion to be up-front, detail focused and customer oriented. I would recommend this dealership.
frustrated - Moody17
Love the vehicle, just had multiple issues since buying, with a leaky roof, break issues, and now a crap thermostat and the list is continuing. Would not reccomding to anyone.. unfortunately..
Great Experience - MWTS
Jeremy T was our car salesman, and we had a wonderful experience buying a car from them. He was not pushy (we had been to a couple places that were beforehand), and he did everything he could to help us out. We love our vehicle, but you can honestly find a vehicle you love anywhere. What will keep us coming back was the excellent customer service Jeremy exhibited. Finding a car salesman like him is equivalent to finding a needle in a haystack.
AWFUL Customer service... - Supergurl2315
went there wanting to look at Jeep Cherokee Latitudes. I drove and walked the lot for quite awhile before a serviceman was parking a jeep that I wanted to look at. He went and got a salesman, Brent Searcy, that just stood in the doorway and looked at me as I walked to meet him instead of him coming out to meet me. As I approached him he said nothing but stared at me. Finally he introduced himself and asked "what you looking at?" I said I wanted to look at 2018 Jeep Cherokee Latitudes. He then took me to his desk and just started pulling up pictures online of them. I asked if we could go physically look at one and he said "sure, I guess, what one did you want to look at?" I said the one that one of the men were just parking. His attitude the whole time was like he didn't want to help me find the right vehicle, or help me at all! I wanted to trade in my current vehicle and know what I could get for it and he just gave me a random quote from the internet without going and looking at my car. I asked him to look at it and he ignored me. Eventually we went to the lot and looked at a jeep, he just opened it up and said there you go. He did not explain or go over anything about the vehicle and never asked me if I wanted to drive one, which I don't know how many people buy a 25-30 thousand dollar item with out testing it out... he said well if you're really interested then I guess I will email you the information about the vehicle. We walked back inside and he handed me a note pad and said here write your email. I have never received any information from them. Such poor customer service!! I would never go back nor recommend anyone to purchase from this dealership. The receptionist didn't even say hello or good bye. I felt like I was a burden with being there.
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