17 Maryland Subaru Dealers

Outstanding in all aspects. - raymond.bogdan47

Outstanding in all aspects. Knowledgeable, anticipatory, respectful, communicative . . .the list of accolades could go on and on. Sales, service, finance and most of all -leadership are exemplary.

Stephen and Ezeckial are the best. - russtommie

Stephen and Ezeckial are the best. Went above and beyond to help us with our new Outback. We will highly recommend them to family and friends.

Matt was great, he really took the time to listen to what - rickcapsfan

Matt was great, he really took the time to listen to what I was looking for. The offer for my trade in was better than I expected. The time to do the paperwork and financing took too long.

It was a really good experience David, Brad and William - gsjenkins.8107

It was a really good experience David, Brad and William did a grat job for me. From the test drive and explaining the major features and info center to the financing. everything flowed smothly. I do sincerely appreciate them.

After doing research online, I found the "perfect" used - Aaron

After doing research online, I found the "perfect" used vehicle at Thomas Automotive, which is located 90 minutes from my home. Johnathan responded to my online inquiry and was delightfully responsive and helpful throughout my entire buying experience. Thomas Automotive provided me with a great vehicle, competitively priced, and a hassle-free purchase.

I had an excellent experience! - cjlewis

I had an excellent experience! Ashlyn McCormick went above and beyond to make sure everything was handled quickly and correctly. She kept me updated every step of the way and made the whole process stress-free. Couldn’t ask for better service!

Great service . - wridgelydiven

Great service ... great people. Easy to schedule and the service people are very friendly and accommodating.

I had an amazing experience buying my new wonderful 2024 - pameverett

I had an amazing experience buying my new wonderful 2024 Subaru Crosstrek. My agent was Vik and he was outstanding from the beginning to the end. He kept me well informed, educated me about the car, answered all my questions and kept me in close contact with the financing of my car. I bought the car online and he even drove the car to my house since I live out of state. I would highly recommend his as buying agent and I G Burton Glen Burnie, MD. Vik was personable, understanding and very pleasant to work with at all times.

Subaru Fitzgerald consistently gives me the best customer - sandra_crowe

Subaru Fitzgerald consistently gives me the best customer service and is more responsive than any other dealership I’ve ever been to.

The most professional, delightful, and helpful car - Saintgeorgieman

The most professional, delightful, and helpful car dealership personal in the state of Maryland or East Coast.

called this morning to see if they could get me in for - bjkeller56

called this morning to see if they could get me in for Oil Change/ Tire Rotation. No appointment needed. Got there a within 90 minutes all work done along with 26 point inspection. The entire process & all the people were super nice. They charged the same price as the dealer I purchased my Crosstrek through. Will be back for future service.

I had a disappointing experience with the service - Justin

I had a disappointing experience with the service department at Frederick Motor Co. Despite scheduling a 10 AM appointment for a recall repair, my vehicle didn’t enter the service bay until I inquired at 3 PM. I recommend checking your vehicle’s location on the FordPass app to ensure it’s being worked on. I had to rent a vehicle from Enterprise at my own expense, expecting same-day completion as promised, but the lack of communication and delays were frustrating. Even the next day, I received no updates from my service advisor and had to visit in person to get answers. This poor customer service has convinced me not to return. Improvements in communication and timeliness are needed.

I was going to buy from this dealership about a month - leslie06

I was going to buy from this dealership about a month ago. I decided to wait until after the holidays. When I say I have asked these people to stop calling me, it's a understatement. BUT what really got me mad is when I started getting calls and text at 11:15PM!! Who in their right mind would text someone about buying a car that late at night!!? These people must be desperate and trying to make a deal when the customer is sleeping! I will NEVER do any type of business with a company like that. I have been in retail and sales management for over 40 years, and I would never think of doing something like that. I wish I could give zero stars!

Very nice dealership to work with. - gandcjohnson

Very nice dealership to work with. Bryan was extremely helpful and walked us through the purchase. He went over all the car features and explained everything in detail. The overall process was smooth and without stress. Zach worked to get us the best interest rate and explained the 10 year warranty to us and its benefits. We are very pleased with our experience.

Yesterday I bought a new car from Bel Air Subaru. - work

Yesterday I bought a new car from Bel Air Subaru. The sales person was Irwin Duncan and he was great! He spent a lot of time with us, explained a lot and was extremely helpful. He did help us the next day with additional information for insurance and the loan. Highly recommended! Roumen

Treat Customers Like Dirt email excerpt below - Bob S.

Subject: General Manager of AutoNation Subaru Hunt Valley. Date: Sun, 18 Oct 2015 08:58:05 -0400 I put down a $250 deposit on a new Impreza 10/14/15. Your people sold it to someone else 10/17. You didn't finalize your financing package offer until 10/16. That same day 10/16 I pursued moving funds out of an IRA for a down payment of $6600. Told your salesman I would not write a check for $6600 that was not there in my checking account. That is illegal to begin with. Your sales manager demanded I take the deal Friday. What a way to do business. Electronic funds transfer was initiated Friday to be completed 10/19. I informed your salesman of the transfer completion Monday. I was also advised to pursue bank financing as a backup. That I did through Chesapeake Bank of Maryland. I don't do mobile banking and a transfer from an IRA cannot be transacted by phone. I was advised of sale of the vehicle after showing it to my wife and daughter. I acted in good faith but I don't find a similar response on your end. Mike is a great salesman demonstrating supreme professionalism. Mike said he would find another car. I can't believe this a standard practice when doing business with the public. I await your response.