563 Maryland Used Car Dealers

I usually hate buying vehicles but I had a great - Doug Key

I usually hate buying vehicles but I had a great experience buying a truck at Darcars of College Park. It was a bit of a drive for me but it turned out to be the best vehicle purchasing experience I have ever had. Kimberly was my salesperson, and she did a fantastic job. She communicated with me throughout the process, from the time I inquired about the truck until after I had purchased it. She sent me pictures, video, and several emails before I ever met her. Once I got to the dealership, she made me feel welcome and made sure I was comfortable. Mike, her manager, answered questions for me about the truck and was very knowledgeable about the truck. Alex took great care of me in the finance process. He didn't pressure me into buying anything I didn't need and made sure I got the best deal possible with protection plans and finance rate. I will definitely come back to Darcars of College Park when my wife is ready to buy a vehicle. Thanks to everyone for a great experience! You showed great customer service and professionalism and it was such a positive experience. Thank you!

The building is always clean and the service is - jlinton601

The building is always clean and the service is impeccable.and, I was fortunate enough to get in and out in a timely manner. My service advisor was very sweet and kept me informed of what was going on. The cashier was professional and friendly also. I left very pleased.

I bought their 3k forever warranty as well as the forever - zippitydog

I bought their 3k forever warranty as well as the forever oil changes with my new car. And it came with a forever free rental car anytime my cars is in the shop. I'm now told, Fitzgerald sold and another company runs it. They won't honor the oil warranty or the rental. Wonder how long before it all collapses.

Great experience purchasing my truck with JC! - steven_4418

Great experience purchasing my truck with JC!! Will always come back to this dealership for any new vehicle.

Eric has sold us 2 vehicles and always is patient - Erandyc7

Eric has sold us 2 vehicles and always is patient understanding and will make sure your deal goes as smooth as possible. Any issues that do occur he will fix.

Welcoming, respectful, do what is ask. - Lina Andwi

Welcoming, respectful, do what is ask.and a job well done. I appreciate. Should keep it up.

Do not use the Apple Honda Service Center. - Extremely Upset Customer

Do not use the Apple Honda Service Center. With the recent change in ownership to Apple Honda, the Service Department can no longer be trusted not to cheat you. I have been using the O'Donnell Honda Service Center since 1997. I noticed an oil leak from the front of my car and took it in to be looked at in December 2025. I had heard that the ownership had changed from O'Donnell to Apple the previous month. My expectations were still high that I would receive the same level and quality of service that I had been receiving over the past 28 years. I even asked my Service Advisor, Jayden Clarida if there were any issues since the change in ownership, and he assured me that everything was the same as it was when it was under O'Donnell. Needless to say, it was not. Jayden provided me with an estimate which included a lot more things than I expected and a price that I was not expecting. He pulled me aside and said he was going to give me a $200 discount. I said ok. He wanted me to leave my car there as they did not have one of the parts that they would have to order. I said no but scheduled to come back in on Saturday. I didn't quite trust the guy, so I asked him to give me a copy of the estimate that he had written up which included his $200 discount. He gave me a copy. I came back on Saturday, turned over my car and waited. When the car was ready, he came up to me and said do you remember the discount I said that I would give you. I am like why are you asking me and yes, I have a copy of the estimate that you provided in my bag in case you don't. He then tells me, I can't give you that high of a discount are you ok with that. I am like why didn't you tell me that before the service was performed. By then I already knew that I would never be coming back to Apple Honda for anything. I paid and left. When I got home, I went back over the receipt to see the discounted amount. I saw nothing. I called the dealership on Monday and asked Jayden where I could find the discount on the recipe. He first told me that "I didn't so much as apply a discount, I hid some numbers. I saved you money. I lowered the labor rates." I then asked whether the numbers listed on the detailed receipt were accurate because based on what he was telling me they were made up which didn't sound legal to me. He then proceeds to tell me that he did apply a discount and it should show up as "-$125" on the receipt. It did not. Then finally (8 minutes into the call) he tells me, "I made a mistake, by not putting a discount on your bill." I asked him what he was going to do about it. He said he couldn't do anything because the bill was closed. I asked to speak to his manager. He drops me in his manager's voicemail. I then left a very long message with his manager. I waited to hear back from the manager. After calling one of the Apple owners (Ned Doetsch) and leaving a message and speaking with the Honda Finance Department to understand whether they were just making up numbers to put on the bill, I was able to speak to the Service Department Manager. He applied a discount, not the originally agreed upon amount. But, I don't believe that he, Jayden, and the Doetsch family understand the implications and impact that Jayden's actions can and will have on their business. If I can't trust the Service Advisers, how can I trust anything related to the services provided. And, if the Service Department is like this, I have to assume that the Car Dealership is the same. Dishonesty will get you nowhere. You just lost a loyal customer who has been with you for 28 years. I rather take my chance with any other service center. Apple Honda Service Center cannot be trusted. And, if you use AI, you will see that it is saying that the Service Center performance has fallen since the new ownership has taken over.

I had a serious issue with my car as i was traveling from - Misscheryllee

I had a serious issue with my car as i was traveling from MO. They handled my problem, made me feel like family and took care of me in a very timely manner. Jackson was the best and I so appreciated Kevin’s time and attention when I picked up my car

Staffs were amazing, from the sales staff through the - Judi

Staffs were amazing, from the sales staff through the service staff were all helpful and attentive.

Very supportive and helpful to get the best car option - alp1972

Very supportive and helpful to get the best car option for me. Even delivered the car to me. Great experience.

Had the best experience speaking with Linda Richardson. - BeBeATL-Steel City

Had the best experience speaking with Linda Richardson. She is very friendly, knowledgeable, and explained the car buying process well. If you are looking for a great price and helpful sales person, come here you will be very pleased.

Service representatives are poorly trained. - yaphett wilder

Service representatives are poorly trained. Incoming calls go unanswered during normal business hours. Management need to work with customers using extended warranties.

I bought so many cars in my life and she is the best - ihlkyu

I bought so many cars in my life and she is the best dealer I ever met

Was looking to buy a new 4Runner TRD Off-Road but none of - DJ

Was looking to buy a new 4Runner TRD Off-Road but none of the dealers in the area had what we were looking for. Not wanting to put in a build order and potentially wait another 4-6 months, we did an extended radius search online and found the exact one we we wanted at Sheehy Toyota of Timonium – and for a great (almost too good to be true) price! I used the online form to request availability and got put in contact with Matt Ellis. Having never purchased a car out of state before, I wasn’t sure what to expect. But after a few emails and phone calls to iron out the details, Matt thoroughly explained the whole process and answered all of my questions – everything wound up being as smooth as could be. No surprises. No ‘gotchas’. No pressure. All the way through to the end including working with the Finance manager, Donna Hale – she was very informative, presented all of my options, didn’t try to pressure me on anything I declined, and was even able to beat the APR I was pre-approved for by a few fractions of a point. The whole experience was easily worth the time it took to travel there and back!

I scheduled an appointment with #jaguarhuntvalley for a - Tamara Vega

I scheduled an appointment with #jaguarhuntvalley for a vehicle inspection. Jonathan, aka “Yoni”, was my service representative. He provided excellent customer service by answering all of my questions and supporting me with getting the services needed for my new vehicle. Unfortunately, I did not pass my inspection the first time around but Yoni talked me through everything I needed to get done which helped to make it a seamless process. I was in and out of the dealership within 15 minutes for my re-inspection. Thanks Yoni!

I purchased a used 2022 Toyota Corolla LE on November 14, - DougD

I purchased a used 2022 Toyota Corolla LE on November 14, 2025, from Min Shain. I worked with Min for several weeks. He was very patient, helpful, and informative throughout the process.  He kept in close touch with me primarily through texts and ensured that I was aware of any changes in the inventory of the types of vehicles that I was interested in. My previous purchase of a vehicle was at DarCars Frederick over 20 years ago and have always found the dealership responsive and competent. I have recommended Min and the dealership to friends and colleagues. I give Min five stars.

The dealer was on time. - Karen

The dealer was on time. They took the amount of time promised.I was there for first 5000 miles check up. The only thing I wish they did for me was remove the maintenance required notice on the dash.

From the first contact with Bonita Demby I felt heard and - Pam H

From the first contact with Bonita Demby I felt heard and respected. I shared with her an unpleasant experience I had at a different dealership and she made sure this didn’t happen at Hertrich Easton. I will definitely recommend this dealership to others. My salesman Brite Sterling was great. He had a car brought from another location for me to test drive. He helped me think through my buying process and ultimately I purchased a new Chevrolet Trax. He was positive and helpful and friendly. The other team members- Robby in finance and Kendall the loan processor were also helpful, friendly and positive. I was so relieved to have all of them as my car buying team.

Very helpful with explaining everything from the service - Theresa

Very helpful with explaining everything from the service time to the cost of the service Always on time for appointments

Tried calling the service department to ask the price of - bmcw73

Tried calling the service department to ask the price of an oil change for my 2021 Arteon. First attempt as going well until I was transferred to the service department. The phone rang and rang until a recording came on stating the mail box was full and could no longer receive any messages. Second call to the phone number listed on the website. Rang a couple of times until a female answered “Good morning” then line went dead. We have a 2021 Arteon and an 2022 Atlas. Getting ready to trade one or both in but, when you cannot get anyone in the service department to answer a simple question leads me to think on looking at Lexus or Mercedes as they don’t seem to have many complaints on their service departments.

Today Nov 6,2025, had an appointment for 8:00am , came - Mihaidandara

Today Nov 6,2025, had an appointment for 8:00am , came here, after 1h and 45min off waiting, they didn't even start checking my vehicle, I ended up scheduling another appointment with another ford dealership. Horrible customer service, choose another location, rude and disrespectful.

Tiffany is awesome, and the rest of team was excellent. - clarencerobinson265

Tiffany is awesome, and the rest of team was excellent. My wife and I thoroughly enjoyed the experience. This was the best experience we had. They took their time with us. Overall, we are extremely satisfied with our purchase.

I had an exceptional experience with Koons Silver Spring - bpercich

I had an exceptional experience with Koons Silver Spring Ford, all handled remotely—and it couldn’t have gone more smoothly. Johnathan Rafiq and Marc L. Bortnick were incredible from start to finish. They took the time to truly listen to what I was looking for, understood my needs, and made it happen—without me ever having to step foot in the dealership. They even brought the car directly to me for a test drive, which was a game-changer in terms of convenience and customer service. Johnathan was professional, responsive, and patient throughout the process, and Marc made sure everything came together seamlessly. It’s rare to find a dealership team this attentive, efficient, and committed to making the experience easy and stress-free. I’ll absolutely continue to work with them for future purchases and highly recommend Koons Silver Spring Ford to anyone looking for outstanding service.

Found a great deal on a pre-owned bmw. - Jay

Found a great deal on a pre-owned bmw. The car was in excellent condition, and the dealership provided a full history report. Very honest and reliable people

Great customer service experience from Malcolm in this - tjackson0704

Great customer service experience from Malcolm in this the Chevrolet car service. Malcolm found the issue with my horn serviced my horn and also changed the oil in a timely fashion. I also got my stabilizers replaced on my Tahoe. My vehicle is now driving dramatically better! Thanks Malcolm for your excellent customer service!

I didn’t end up buying anything, but I had a great - joshalester33

I didn’t end up buying anything, but I had a great experience checking out Global. Their inventory was impressive and the prices were very competitive. Definitely a place worth visiting if you’re in the market and want good options.

I had a positive experience, my sales person Damon - Kimmie

I had a positive experience, my sales person Damon Beckford was professional and did not under mine my integrity. I’ve been searching for two years. Due to negative experiences I put purchasing a vehicle. That is until I met Damon. Chase was a sweetheart.

STAY FAR AWAY FROM THIS PLACE! - srodriguez6391

STAY FAR AWAY FROM THIS PLACE! I WILL BE CONTACTING MY LAWYER AND FILING A REPORT! THE WORSE SERVICE I HAVE EVER ENCOUNTERED!

Please beware of this dealership. - G

Please beware of this dealership. I will not be coming back here ever. This experience actually makes me want to trade my vehicle in. I had my MachE towed into the dealership (on the morning of 12/16) for a punctured tire. It took three days a several phones calls for them to partially complete the job (the evening of 12/18). Throughout the duration of the wait, I had to reach out to the service representative (Bryanna) instead of her contacting me. It often took several hours to a day before she responded. She only increased response when I expressed that I would be stopping by to speak to a manager. The dealership attempted to charge me $400 for the tire after I explained several times that I have a tire warranty. They also attempted to charge me for a new tire sensor ($120). The sensor was fully functional when the car was towed to the dealership. They indicated in the notes that it was broken in efforts of removing the tire. I asked to speak to a manager (which didn’t help at all). I don’t understand why I was being charged for the dealership’s error? #Verydissapointedcustomer

Falls advertising ! - Rost23

Falls advertising ! December 7, 2025 By Rost from Germantown.MD Falls advertising ! Don’t care about loyalty My family has been loyal customers of Fitzgerald Subaru for many years. My mother has purchased seven vehicles from this dealership, starting all the way from Subaru B9 Tribeca and multiple Foresters after that. Unfortunately, what happened on December 6, 2025, was the most disappointing and unprofessional experience we’ve ever had with any dealership. Three days before our visit, my mother spoke with a salesperson about a 2025 Subaru Forester that was advertised as: • One owner • Only 5,000 miles • Used and in excellent condition This is exactly what was shown on the printed brochure and what we were told over the phone. When we arrived at 11:30 AM, the vehicle was already pulled up front, ready for us to sign paperwork — clearly expecting us to buy it without question. Before signing anything, I personally checked the vehicle by running the VIN through Carfax, and what I found was shocking: ❗ Carfax showed: • 8,000 miles (not 5,000) • TWO owners (not one) • Mileage and ownership did NOT match what the dealership advertised This is not a small mistake — this is false advertising, and in Maryland it is unlawful to misrepresent mileage and ownership history to a customer. When we confronted the sales manager “ Nick “ about the false information, instead of apologizing or correcting the error, he said: “Do whatever you need to do.” When we suggested adjusting the price to reflect the real mileage and ownership history, he became frustrated and refused any discount at all. We explained that this was a serious misrepresentation, and his response was shocking: “If you go to the Gaithersburg location, I’ll make a phone call so they don’t sell you the car.” This is not only unprofessional — it is unethical. Adding to the frustration, we brought another vehicle in for a simple oil change during the same visit, and while we were dealing with the manager and discussing the Forester, they never even completed the oil change. Another example of carelessness and disrespect for long-time customers. BOTTOM LINE This dealership tried to sell us a vehicle with: • Incorrect mileage • False ownership history • Misleading printed materials • Zero accountability from management • A threat to block us from buying at another location • Complete disregard for a loyal customer who has purchased 7 cars from them I strongly recommend that anyone shopping here verify everything through Carfax and do not trust the information they provide. After this experience, our family will not be returning to Fitzgerald Subaru of Rockville.