Purchased my vehicle in February 2026. - soherron
Purchased my vehicle in February 2026. Awesome buying experience. Went today to get an oil change. Horrible service. Asked for a quote on a wiring harness. Justin said he would get me the quote while the oil change was being completed. He forgot. When the porter was pulling my vehicle in, he came about 2 inches from hitting a bucket in the doorway. When I suggested moving the bucket to prevent an accident, I was ignored. Two employees did hear me. Justin gave me the price for my oil change of $74. I specifically stated that it was a few dollars cheaper than originally stated. When I went to pay, it was higher. The receptionist walked back to ask. Justin didn't scroll down all the way to see the actual price before telling me the total. My comment should have been his clue to double-check. As I returned to my vehicle, he stated he now had the total for the wire harness. They want to charge $400 for labor to install a wire harness plus parts ($580 total) for a vehicle sold with a trailer hitch. Then, to top things off, as I am getting into my vehicle, an employee comes from the front, around the side, and squeezes through. Says excuse me. He couldn't wait 2 seconds for me to finish getting in before rubbing past my paint and possibly scratching my door or pushing it into me. I was extremely disappointed and likely will only be back for my free oil change; I am owed with my new car purchase. This is definitely not what I expected after the wonderful buying experience I had with Donovan. I have a Honda dealer 2 miles from my home, yet I chose to drive over 9 miles each way to return where I bought my vehicle. I was assured they had a wonderful service department. The first impression was not good. I am very disappointed.
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