Pleasant Experience - cjweppner

Worked with Collin on the purchase of a new GMC. Sale price matched what was on the website, no surprises. Was given a fair price for our trade-in . Friendly service and a no pressure deal.

Quick Action - Mark B.

I want to start by saying Savie had a nice selection of pre-owned vehicles and I was/am highly impressed. His knowledge of each vehicle was very informative and helpful in making a decision. We selected a 2013 Volkswagen Jetta that was/is in excellent condition. When I arrived (Thursday evening), completed the paperwork and left with the vehicle and entered the interstate I experienced a shake in the front end that I could not pinpoint. I became very concerned, because my daughter was driving up from Texas (Friday) to pick up the vehicle. I called Savie that very evening and the next day (Friday) he came to Rolla, picked up the vehicle and took it straight back to the service department. He kept me closely informed of the diagnosis process and immediately called me when the issue was found. They had the problem fixed within an hour and this allowed the planned timeline to workout. Savie's prompt action made it all workout. To have a relationship like this with any business is important, especially with your automotive dealer. Thanks Savie and TEAM Mid Missouri Motors!!

New Truck - Truck

Dave Isaac and Kirk did a great job to make sure that all my needs were met. I would recommend them both to anyone looking to purchase a new or used vehicle.

Excellent service! - Elaine Crawford

Everyone at Auffenberg was knowledgeable, helpful and kind! My salesman was Justin Beech and he was awesome very helpful and answered all of our questions and concerns! Thank you for making my purchase quick and easy! I'm loving my new car!!

Great customer service - s_vansickel

This is our third vehicle bought from Kirksville Motors. Takes very good care of customers and makes sure their needs are met. Definitely recommend them.

Personal, Pleasant Experience - barbarap424

I was in a situation that I needed to purchase 3 cars at the same time. I sent a list of what I was looking for to Mary and within a short amount of time she had several options for us to test drive. She was very patient with us as we drove cars, asked questions, asked her to pull another car off the lot and then went through the process of adding features to one of the vehicles that we did purchase. She was very patient and friendly. She spent quality time with us to ensure that we were getting the vehicles that we really wanted. I would recommend Bill Roberts Chevrolet to anyone looking to purchase a new vehicle!

Great dealership - Stu

Called Bob to set up appointment for a oil change and tire rotation. Bob got me an appointment the next day, I walked in and talked to Bob and he sent me to customer lounge said they would get right on my truck. Less than an hour later he brought me the keys and said truck was done.

We got what we wanted most. - christopher benson

We got the best service from Roberts Chevrolet Buick. We first went in looking for an Enclave and realized the Encore was our best option. They saved us a ton of money and got us the exact car we wanted immediately.

Best Dealer In The State!! - Ok-carbuyer

I was doing a search for a Chevy Truck, and came across this Dealer that had just what I was looking for, so I contacted them. They got back to me really fast, and answered my questions. I had to work a bit Saturday morning, but headed up to this Dealership to buy this truck. They closed a 5pm on Saturday, and I got to the door about 4:45 or 4:50, and walked in looking for the name I was told to ask for when I got there. This deal went so fast I could not believe it. Soon I was headed back home that was a 4 hour drive for me, but enjoyed every second of it, in my new truck. I'm just saying, if you are looking for a car or truck, this is the place.. Thanks Roberts Robinson D

Sales Person-Mike Harrington - Scheidt,Mike

Our experience with our salesman, Mike Harrington, was exceptional! He was kind, informative, and helpful in every way in purchasing our vehicle. Thanks Mike!! Mike and Judy

Auto Body Experience - 2014TC

I was very pleased with the auto body experience I had recently. I called American Family Insurance on Friday about 10 am after hitting a deer about 9:00 the previous evening. They contacted Pettijohn, who called me within 30 minutes to arrange towing my van to their service area. By 2:30 that afternoon, I received a call from Kayla with an estimate of the damage and asked if I wanted them to fix it. I said yes and she said that she could now order parts. She told me it would take about 9 days to complete repairs. I told her that I would need a loaner car because my husband had a doctor appointment in the city on Tuesday. She said that she would have a car ready by Monday and she did. We had a flat tire while driving and had it repaired. I called on the 8th day and Kayla said it was ready to pick up. We went to get our car and looked it over. It looked great! We went in and paid the bill and gave Kayla the bill for fixing the tire and she took it off of our total bill. We were very pleased with the fast service and friendly actions of Kayla and the service personnel.

Purchased a new vehicle - 2018Yukon

I was able to come to an agreement on price of the vehicle so that was obviously a positive. The staff was courteous and helpful. The vehicle was extremely clean and as described. The only negative experience was the fact it took close to 4 hours to agree to terms.

Great Experience - Bchase60

I had the pleasure to work with an awesome group of people that made sure I got the exact SUV that I wanted. I would suggest Lou Fusz GMC Buick to everyone.

A "no pressure" experience. - GAW

I would imagine that most people don't look forward to visiting a car dealership, because of past experiences with the games that salesman, and their managers play. From my first call to Suntrup GMC, to the drive-away in our truck purchase, the experience was almost painless (except for writing the check :)). Eric Trigg was great to work with. We live about 2 hours from the dealership, and at my request, he did a walk-around and returned my call within 15 minutes to describe the condition of the truck. When we arrived, the truck was as he described. He spent the time necessary to go over the past history of the vehicle and explained in detail the CPO program. Overall, a very good experience.

Recall - Kenny 12

The staff was friendly and polite while servicing our vehicle. They told us it would take 50 minutes and they had us out in 30. Awesome

Service visits - Tigerbill

Took our Envoy in for a service visit. Had an appointment, was treated with respect and it took less than an hour. Only negative was trying to get the credit card machine to work.

Detailing - Luc

The detailing shop needs to step up a lot! My car windows were terrible, the upholstery on the sides of the seats weren’t very clean, and the console around the gearshift was dirty

Great Experience - cooksey610

My husband and I bought a car from Vince Hamilton and were so pleased with the wonderful experience and customer service we received not only from Vince but from everyone we encountered at Thompson Sales. Highly recommend them to anyone!

Recommend Paul Griffin in Service - Covfefe

Being a picky owner, it can be difficult to find a service advisor who takes the time to listen and understand what I’m trying to accomplish. Paul is patient and calm, and follows through commitments.

Unsatisfactory - Lthomas

I have bought several vehicles from Jim Falk Motors. They have always been great.. Always had the opinion they weren’t just your ordinary car dealership.. I went with my daughter to buy a car. Experience terrible.. Did not purchase a car there. First of all brand new car she was interested in had over 3k on it, & was put on there lot in disgusting condition.. We could work around that as they assured us they would clean it Sales mgr very unprofessional, gave her numbers sent us on our way late in day. We returned next day to be given complete different numbers.. In fact 50$ mo more. At no point did he say that might change.. There are plenty of other dealerships.. Very unprofessional.. We can do business elsewhere, no problem

Vehicle service - Niecey7539

I always go to this dealership, they are fast and pleasant! The waiting area is really nice too. The servicemen attend to you right away! Very

request stickers - dave 1938

h Hi, my name is David cross & I live in Michigan. I saw your name on a pickup in Texas& was wondering if I could get a couple of the stickers to place on my car, it would be neat to have my name on my car. Please send me some if you can. DAVI CROSS, 3126 STONEWOOD LN, HUDSONVILLE, MI 49426 Thanks a lot, David cross.

The worst year long repair service I ever experienced! - TANNELLE

Have been dealing with this dealership for over a year; specifically the service dept. I have had the same issue duplicate itself 5 times and each time this dealer replaces a part that is not correcting the issue. I understand diagnostic codes and everything, but on multiple occasions they have all pointed back to the throttle needing to be replaced. They even wrote on one of my repair tickets that if "this repair" did not fix the problem and it resurfaced again they would replace the throttle. Well the issue did resurface a couple months later and we took it back assuming they would replace the throttle. However, they replaced something totally different and charges us a 5th time for something that did not correct the problem. So the most recent visit, the decided to go ahead and replace the throttle. After 5 -6 failed attempts and $2700.00 of my extremely hard earned money they replaced the throttle at the tune of $391.00 and that was only for the part. Nevertheless, I have yet to find a throttle that cost over $244.00 on any parts website. They seem to run between $112 - 244.00 for my vehicle model. After so many epic failures at repairing my vehicle, they did "waive" the labor rate on the 6th attempt. However, I don't doubt they more than likely added it back in as a hidden charge with the part cost, considering the huge difference in what they charged for the parts and the average price several parts websites offer them far. Tricky tricky deceptive company. All I have to say is God don't like ugly. This dealership is as ugly as they come! Did someone say bankruptcy!

Bought a new GMC crew cab 1500 SLT. - Dean Arthaud

Very Professional and easy to do business with. I would recommend you go to them. I live approx 30 miles north of Jeff City and tried to buy local but could not get a reasonable price. Dealer here wanted more for a 1 year old vehicle with 8,000 miles than I could buy new at Riley. Same truck. Same options. The local salesman called the day after I bought and said "I would have beaten their price". Maybe but it is not my job to go back and forth to get a car dealer to give me a decent price. When you spend $50k+ you expect to get a good value and fair offer without getting yanked around.

Great experience - bbaum229

Fairgrounds got me in the vehicle I needed at an excellent price. Staff was friendly and knowledgeable. Finance staff were patient and found a great rate. Would recommend.

Mis-diagnosis of problem costing me $ 500.00 plus - Customer

I brought my Buick Enclave in to determine the reason the alert screen said I needed to tighten gas cap and the emission light was on. I clearly explained to the service department that I has replaced the gas cap with an approved AC Delco cap and the screen alert as well as the emission light went off. Approximately one week later the same problem occurred. Again I replaced the gas cap with the GM approved cap and the tighten gas cap alert went off as well as the emission light. Again, this problem of the tighten gas cap alert went on . I then took it to Bommarito to have repaired. After some time the told me that a rat, squirrel or some other animal had chewed a whole in the top of the gas tank and that they repaired for some $ 500.00 plus. Again, after a week the tighten gas cap and the emission light again came on. Today I returned to Bommarito to correct the problem and they try to tell me that someone got under my hood and broke the solenoid which was causing the current problem. The real fact is that I was charged $500.00 plus for work that was mis-diagnosed . The experience I noted above strongly indicated that the solenoid was the issue all along. The cost to replace it, which was diagnosed within and hour today, was $165.00. Therefore there is no doubt that I was ripped off by Bommarito and with no satisfaction. They insisted this was a new problem that occured since their original diagnosis. An absolute untruth. Dick Gettinger

Unethical behaviour - Gord Ch

I responded to an ad on the Cars For Sale site for an 1981 Jeep CJ5 offered for sale by Hulett Motors in Camdenton Missouri. I had numerous emails and telephone conversations with the sales consultant Jon Liou concerning the condition and driveability of this vehicle. The Jeep being sold had no rust on the frame, no problems mechanically and to quote one email “ this is not a project jeep”. It was the fact that the vehicle was being sold by a GM dealership that prided itself on its 50 year history of sales and service that convinced me to go ahead with the purchase. The price agreed to was good based on the information I had believed to be accurate. I also have a copy of the Missouri Motor Vehicle Inspection Approval Notice issued by Hulett Motors as an inspection station stating no defects. When I finally got the vehicle in my possession and to my mechanic for a safety inspection is when its true state became apparent. The brakes needed a considerable amount of work to meet the minimum inspection guidelines. The most devastating part was the amount of rust on the jeeps frame. An inspection by a body shop to patch the problem areas came back as a total frame failure. I sent Jason Hulett ( dealership owner) this information and was told that the price it was sold at made it VERY competitive in the market. He would not answer for the fact that his dealership had lied about the vehicle condition to make a sale and issued a passed inspection notice. I am now having to have the frame replaced at a cost equal to the selling price of the jeep, or sell the vehicle “as is” which it should have been advertised as initially. Do not trust this dealership to stand behind its sales and be wary of any certification generated in house.

Worst Service/A few lies to sell car - Mrs TJ

To purchase a car that didn’t need mechanical work done. Paid $780.00 to correct problem they knew & lied about. So disappointed in service

No deal at Dave Sinclair - mr audi

Horrible place to buy a car. They new my girlfriend want this used car and they stuck it to her. Ended up paying $50 more than asking price on a 4 year old car with an accident on the car fax. I told her to go else where but she really liked the car. They are not honest people either.