Great Experience - jbishop0905
Ehren was fantastic! He made the entire car buying process easy and painless. We will definitely visit Mayse Automotive and Ehrin again in the future!
Top Reviewed Specialists At This Dealership
Wonderful! - wittygirl24
This was the quickest, easiest experience I've ever had with purchasing a vehicle. Brittany Wynn was a great salesperson! I also enjoyed working with the rest of the staff as they made everything easy as well! I would definitely recommend contacting Brittany if you're looking for a new vehicle!
Incredible Experience - Cindy1957
Our salesman Mike Rodriguez and the manager Gordon Bradshaw were wonderful to work with, they bent over backwards to make us happy with our new Buick, then because of cluster of things they delivered the car to us witch was a 6 hour round trip. I cannot brag about them enough. Great dealer ship with great employees, I highly recommend this dealership. It's worth the drive. Plus no one could beat their price for the car we wanted.
Quick Action - Mark B.
I want to start by saying Savie had a nice selection of pre-owned vehicles and I was/am highly impressed. His knowledge of each vehicle was very informative and helpful in making a decision. We selected a 2013 Volkswagen Jetta that was/is in excellent condition. When I arrived (Thursday evening), completed the paperwork and left with the vehicle and entered the interstate I experienced a shake in the front end that I could not pinpoint. I became very concerned, because my daughter was driving up from Texas (Friday) to pick up the vehicle. I called Savie that very evening and the next day (Friday) he came to Rolla, picked up the vehicle and took it straight back to the service department. He kept me closely informed of the diagnosis process and immediately called me when the issue was found. They had the problem fixed within an hour and this allowed the planned timeline to workout. Savie's prompt action made it all workout. To have a relationship like this with any business is important, especially with your automotive dealer.
Thanks Savie and TEAM Mid Missouri Motors!!
Very pleasant and great experience!!! - Ogden
Virgil was very easy to work with and not pushy at all! The buying process went smooth and was not stressful what so ever! We would recommend Virgil to our friends and family!
Great customer service - Jynlyn
Steve at Sapaugh was great to work with. He was very helpful in finding the perfect car for our family. His commmunication with us during the process was excellent.
Personal, Pleasant Experience - barbarap424
I was in a situation that I needed to purchase 3 cars at the same time. I sent a list of what I was looking for to Mary and within a short amount of time she had several options for us to test drive. She was very patient with us as we drove cars, asked questions, asked her to pull another car off the lot and then went through the process of adding features to one of the vehicles that we did purchase. She was very patient and friendly. She spent quality time with us to ensure that we were getting the vehicles that we really wanted. I would recommend Bill Roberts Chevrolet to anyone looking to purchase a new vehicle!
Great job - Carguy198810
Awesome experience had an issue and it was handlers by management. Will attempt to bring business here in the future due to the general manager reaching out
Great dealership - Stu
Called Bob to set up appointment for a oil change and tire rotation. Bob got me an appointment the next day, I walked in and talked to Bob and he sent me to customer lounge said they would get right on my truck. Less than an hour later he brought me the keys and said truck was done.
Best car buying experience! - Bperkins
Top notch customer service! Athena went above and beyond to find me exactly what I wanted for my next vehicle and did not just try to sell me something on the lot for the sake of making a sale.
We got what we wanted most. - christopher benson
We got the best service from Roberts Chevrolet Buick. We first went in looking for an Enclave and realized the Encore was our best option. They saved us a ton of money and got us the exact car we wanted immediately.
New car purchase - Vanner
The purchase was smooth and quick. The vehicle was missing a option that we wanted and they are taking care of getting it added for us right away. The sales and service staff are friendly and courteous. I would recommend them to friends and family.
Auto Body Experience - 2014TC
I was very pleased with the auto body experience I had recently. I called American Family Insurance on Friday about 10 am after hitting a deer about 9:00 the previous evening. They contacted Pettijohn, who called me within 30 minutes to arrange towing my van to their service area. By 2:30 that afternoon, I received a call from Kayla with an estimate of the damage and asked if I wanted them to fix it. I said yes and she said that she could now order parts. She told me it would take about 9 days to complete repairs. I told her that I would need a loaner car because my husband had a doctor appointment in the city on Tuesday. She said that she would have a car ready by Monday and she did. We had a flat tire while driving and had it repaired. I called on the 8th day and Kayla said it was ready to pick up. We went to get our car and looked it over. It looked great! We went in and paid the bill and gave Kayla the bill for fixing the tire and she took it off of our total bill. We were very pleased with the fast service and friendly actions of Kayla and the service personnel.
Recall - Kenny 12
The staff was friendly and polite while servicing our vehicle. They told us it would take 50 minutes and they had us out in 30. Awesome
Bate and switch - Cindy1957
First let me say that the salesman Ed was great, he was a straight up guy. To bad he works there, the sales manager is a different story, I wouldn't take anything from him, it's a long complicated story, let's just say the invoice didn't match the car, he said he'd do whatever it took to make it right.... but it would end up costing us more... there was no dealing with him, shady character at best.. I would not recommend this dealership, we drove 3 hours to independence MO. To a different dealership and was treated like royalty, EVERYONE was extremely nice, we got what we wanted and more for less money. We are VERY happy with our Buick and happy we made the drive.
OVERALL HORRIBLE EXPERIENCE - Shelley Stanley
I had my car there to have work done on the timing chain and coolant system back in Feb of 2017. I paid $1600 for this work to be done and expected the issue to be fixed the first time. Well, I found a leak. When I took it back to them they informed me it was the coolant system leaking. This was the first time I took it back. I pick up my car and still smell the hot oil smell coming from my car. I think that this is just the residue on the motor burning off and it will just take some time to go away. A few months down the road and the car is still smelling. So I take it back again and guess what???? Its the timing chain cover leaking... So they fix that issue.... So again I think its just oil burning off the engine. Another few months go by and my car is still stinking.... I put it on the lift at my Brothers shop and we find that its still the timing chain cover leaking. So again I take it back. Make the appt and the technician tells me that the cover has a bend in it and they are ordering a new one. It wont be in until the next day. 1.5 hrs later I receive a call from Randy Reed telling me my car is done and fixed. I asked about the new cover and he said we were able to straighten out this one. I dont see how you can straighten out a bend in a cover like this and not have it leak????So hear we go again.... I have been dealing with this for almost a year. I take it back last week 02/01/2018 telling them that I still smell the oil smell and that it is leaking. So now they tell me my issue is a Oil Level Sensor that is going to cost me another $650 to fix. PLUS my leak is supposedly coming from Vacuum Pump. So a new pump is $193.82 and they want to charge me 1.6 hrs to fix when the GM book calls for .6 hours labor..?????? SERIOUSLY????? What is up with charging an additional hour when it doesnt call for that? And don't tell me it's the diagnostic fee as this was listed in the itemized estimate I received. And how many other people have you done this too...... Oh and don't think this is all.... I also stated when dropping the car off that I needed to get the oil changed as well. There were several phone calls throughout the day about the "NEW" issues with my car.... I understand if the oil level sensor was going to be replaced, the oil would have been drained, but in the last phone conversation they were asked to make sure the oil was changed and I would come to get it... Do you think my oil was changed????? NOOOOO!!!! It was not... When I called back the next day to speak to Dan Gutierrez (who I spoke to all day about this car the day before) about how unhappy I was that my oil did not get changed after all he said oh he was sorry, he was dealing with a family thing and forgot to get with the technician to change the oil.... shouldn't this have been written on the initial ticket when I brought it in???? I am so displeased with the overall experience with the SERVICE DEPT that I will never buy another car from Randy Reed. I don't know if I need to contact my attorney in regards to this matter, but something needs to be done. I will definitely be telling everyone I know about my experience.
Service department major issues - CarDarow12
Had CTS "flashed", after receiving my car back "ALL" of my transmission fluid, break and coolant lines leaked afterwards. I feel violated and lied too.
Outstanding people, great deal - and done over the phone! - fishman
I purchased a '17 Silverado HD Z71 4x4 Duramax from Rod & Jill at Jim Falk Motors.
In short? Amazing experience....
Jill was probably the most responsive salesperson I've ever worked with. She & Rod made the process completely painless. This included a trade (!!!) done via phone conversations and pictures sent.
They delivered the truck to me and picked up my trade (over a thousand miles away). Only when I was completely satisfied did I hand the driver my checks and signed title.
I've read some of the other reviews here - the one that stands out is where someone purchased a 2wd vehicle and thought it was 4wd? OK.... enough said on that one. That's certainly something the purchaser should be able to tell (???) and is responsible for making the right selection.
To top all this off? I tried (really tried) to buy locally. The local folks missed the price point offered by Jim Falk's by thousands.
Save yourself some frustration - and MONEY. Call these folks if you are in the market. You won't be disappointed!
Service - fred
Took my car in for service and tire rotation, 3 times I took the car in and they told me that they rotated the tires and they did not. I know this because I damaged my front right tire and had it changed with a different brand and every time they say its rotated I see the different brand remaining on the same front right wheel,. it was not until I called them out on it and contacted Buick that they called me in and rotated it... I would never go back there for service or to purchase a car from them. I have now changed to a different dealership for service.. I wonder how many times they did not change the oil and say the did???... poor service...
Alex Thompson - Martin
I sure hope the next time you tell someone a vehicle is very clean and they drive 8 hrs round trip you put a different pair of glasses on. Your inexperienced in the car business and vehicle condition evaluation caused us a horrible waste of time. And for you as a son of the owner to not even offer a token of apology is even more aggravating. You have zero business ethics and less personality.
The vehicle had 20 scratches and dings on the sides an front end. The wheel had a gash where it had been curbed and the tire had a 5" gash in the sidewall. The interior back seat had scratches in the seat and a tear.
The vehicle was a 2016 Range Rover with 17000 miles with a asking price of $64900.
Most dissatisfied customer.
request stickers - dave 1938
Hi, my name is David cross & I live in Michigan. I saw your name on a pickup in Texas& was wondering if I could get a couple of the stickers to place on my car, it would be neat to have my name on my car. Please send me some if you can. DAVI CROSS, 3126 STONEWOOD LN, HUDSONVILLE, MI 49426 Thanks a lot, David cross.
Took 2 hours 20 minutes to get oil change - Upset,randy18
Had a 8:30 appointment for oil change, got there at 8:15, and people were all standing around waiting to get there vehicle in for service, I didn't have a 8:30 appointment they just let you pick your time on line and day, then you come in and wait they everybody else! After 2 hours 20 minutes it's was serviced, said that it was not right, but they didn't seem to care!! WILL NOT GO BACK WITH THESE KIND OF GAMES!!
Bought a new GMC crew cab 1500 SLT. - Dean Arthaud
Very Professional and easy to do business with. I would recommend you go to them. I live approx 30 miles north of Jeff City and tried to buy local but could not get a reasonable price. Dealer here wanted more for a 1 year old vehicle with 8,000 miles than I could buy new at Riley. Same truck. Same options. The local salesman called the day after I bought and said "I would have beaten their price". Maybe but it is not my job to go back and forth to get a car dealer to give me a decent price. When you spend $50k+ you expect to get a good value and fair offer without getting yanked around.
Above and Beyond - Andrea Ruddy
I knew what I wanted and didn't want to settle on anything less. The car was supposed to come in sooner than it arrived but they worked everything out to make sure I had a car to drive. I'm super happy with the service that I received.
excellent - satisfied customer
Have purchased several new vehicles here and have always been treated fairly. Don Hudson and Dan Anderson have always went the extra mile to make the transaction as hassle free as possible.
Conceited and condescending sales manager - Disappointed
Went to dealership on 10 May fully intending to purchase a vehicle. We offered a lower amount expecting a counter offer. It wasn't the difference in price that ended the sale, it was the conceited and condescending response from the sales manager, Dan Sinclair. I don't think he even realized how he came across.
Disgusted. Not the case when this was Hendrick Cadillac. - Stinkysock
Extremely disappointed with a simple tire repair.
No one of 12-15 people would even say hello for over an hour.
I might have traded my 17 XT5 for an 18 XT5, but not at this dealership.
Worst Service/A few lies to sell car - Mrs TJ
To purchase a car that didn’t need mechanical work done. Paid $780.00 to correct problem they knew & lied about. So disappointed in service
Dealership does not want to deal - Spc_harr
Went to the dealership to purchase a 2012 Chevy 3500. Truck had dents and scratches like a normal truck. Had no intentions on going down on price or scalping me on the price of my trade. It became very clear the dealership would rather sit on what they have rather than move inventory. Would not recommend going to them unless you want to be gouged on your trade and pay a large mark up.
Mayse Automotive Group Inc