Trustworthy Long Distance Truck Purchase - Dave from PIttsburgh
I could not have found a better salesman and dealership staff to make my big truck purchase from. I bought this truck sight unseen from Pittsburgh,PA. The pictures online were enough to see that this 2016 GMC 2500 Denali was taken care of. I put some money down Eric Trigg took care of the rest with great customer service. He and I stayed in constant contact with text and calls to work out the rest of the details. During the month that it took me to get a flight to Missouri, he took care of getting it under coated, rustproofed, and polished up. On the purchase date, he scheduled Zack to give me a ride from the airport and had all the paperwork ready to finalize upon arrival. The whole process went down without a hitch except for what turned into fifteen hour ride back to Pittsburgh in a snowstorm.
After a couple weeks the truck is perfect and I have zero regrets for choosing Suntrup Buick GMC. Great work!!
Very happy! - APRILMAC51
Had a great experience buying a used car at Mayse! Stan, Drew, and Tripp made it easy, and I love my (new to me) Buick Lucerne! Thanks, guys!!
Looking for a suv - Sam
We found a nice 2015 sub with the excellent help from Gus our salesman,he was so good and patient.Larry the president was also very good,he is the reason I choose Lou Fusz
Ken Walker - Tonie
Ken was great help us get the vehicle we wanted at the right price I would recommend him to anyone we love our 2018 canyon
Quick Action - Mark B.
I want to start by saying Savie had a nice selection of pre-owned vehicles and I was/am highly impressed. His knowledge of each vehicle was very informative and helpful in making a decision. We selected a 2013 Volkswagen Jetta that was/is in excellent condition. When I arrived (Thursday evening), completed the paperwork and left with the vehicle and entered the interstate I experienced a shake in the front end that I could not pinpoint. I became very concerned, because my daughter was driving up from Texas (Friday) to pick up the vehicle. I called Savie that very evening and the next day (Friday) he came to Rolla, picked up the vehicle and took it straight back to the service department. He kept me closely informed of the diagnosis process and immediately called me when the issue was found. They had the problem fixed within an hour and this allowed the planned timeline to workout. Savie's prompt action made it all workout. To have a relationship like this with any business is important, especially with your automotive dealer.
Thanks Savie and TEAM Mid Missouri Motors!!
Top Reviewed Specialists At This Dealership
Product Specialist Consultant
Very pleasant and great experience!!! - Ogden
Virgil was very easy to work with and not pushy at all! The buying process went smooth and was not stressful what so ever! We would recommend Virgil to our friends and family!
Best car buying experience I have ever had - Jarrett
My salesman Steve Ermer was absolutely awesome. He did everything he said he was going to do and more. I have never had a good experience buying a car until I went to Sapaugh. They made everything very easy and gave me a fair price on my trade in. Steve even let me take the truck for a weekend to make sure it was what I wanted. I would recommend checking them out before I went to any other dealership in the St Louis area.
Personal, Pleasant Experience - barbarap424
I was in a situation that I needed to purchase 3 cars at the same time. I sent a list of what I was looking for to Mary and within a short amount of time she had several options for us to test drive. She was very patient with us as we drove cars, asked questions, asked her to pull another car off the lot and then went through the process of adding features to one of the vehicles that we did purchase. She was very patient and friendly. She spent quality time with us to ensure that we were getting the vehicles that we really wanted. I would recommend Bill Roberts Chevrolet to anyone looking to purchase a new vehicle!
Great job - Carguy198810
Awesome experience had an issue and it was handlers by management. Will attempt to bring business here in the future due to the general manager reaching out
Great dealership - Stu
Called Bob to set up appointment for a oil change and tire rotation. Bob got me an appointment the next day, I walked in and talked to Bob and he sent me to customer lounge said they would get right on my truck. Less than an hour later he brought me the keys and said truck was done.
Best car buying experience! - Bperkins
Top notch customer service! Athena went above and beyond to find me exactly what I wanted for my next vehicle and did not just try to sell me something on the lot for the sake of making a sale.
We got what we wanted most. - christopher benson
We got the best service from Roberts Chevrolet Buick. We first went in looking for an Enclave and realized the Encore was our best option. They saved us a ton of money and got us the exact car we wanted immediately.
New car purchase - Vanner
The purchase was smooth and quick. The vehicle was missing a option that we wanted and they are taking care of getting it added for us right away. The sales and service staff are friendly and courteous. I would recommend them to friends and family.
Auto Body Experience - 2014TC
I was very pleased with the auto body experience I had recently. I called American Family Insurance on Friday about 10 am after hitting a deer about 9:00 the previous evening. They contacted Pettijohn, who called me within 30 minutes to arrange towing my van to their service area. By 2:30 that afternoon, I received a call from Kayla with an estimate of the damage and asked if I wanted them to fix it. I said yes and she said that she could now order parts. She told me it would take about 9 days to complete repairs. I told her that I would need a loaner car because my husband had a doctor appointment in the city on Tuesday. She said that she would have a car ready by Monday and she did. We had a flat tire while driving and had it repaired. I called on the 8th day and Kayla said it was ready to pick up. We went to get our car and looked it over. It looked great! We went in and paid the bill and gave Kayla the bill for fixing the tire and she took it off of our total bill. We were very pleased with the fast service and friendly actions of Kayla and the service personnel.
Recall - Kenny 12
The staff was friendly and polite while servicing our vehicle. They told us it would take 50 minutes and they had us out in 30. Awesome
Great service - Guy with flat tire
My first experience with the service department was great. Thanks Ron in sales and Brian in service for being so helpful. It’s incredible how comfortable and at home I feel when I walk into the dealership. They ALL make me feel like I’m the most important person in the building. It’s refreshing to be treated so nice and so professional.
Easy buying experience - GMguy97
Errol Turnbull and the entire staff made buying my new GMC Acadia Denali a pain free experience. No pressure and a willingness to do what was necessary to fit my budget are the main reasons I'll be back in the future. Thanks to you all!
Service - fred
Took my car in for service and tire rotation, 3 times I took the car in and they told me that they rotated the tires and they did not. I know this because I damaged my front right tire and had it changed with a different brand and every time they say its rotated I see the different brand remaining on the same front right wheel,. it was not until I called them out on it and contacted Buick that they called me in and rotated it... I would never go back there for service or to purchase a car from them. I have now changed to a different dealership for service.. I wonder how many times they did not change the oil and say the did???... poor service...
Alex Thompson - Martin
I sure hope the next time you tell someone a vehicle is very clean and they drive 8 hrs round trip you put a different pair of glasses on. Your inexperienced in the car business and vehicle condition evaluation caused us a horrible waste of time. And for you as a son of the owner to not even offer a token of apology is even more aggravating. You have zero business ethics and less personality.
The vehicle had 20 scratches and dings on the sides an front end. The wheel had a gash where it had been curbed and the tire had a 5" gash in the sidewall. The interior back seat had scratches in the seat and a tear.
The vehicle was a 2016 Range Rover with 17000 miles with a asking price of $64900.
Most dissatisfied customer.
request stickers - dave 1938
Hi, my name is David cross & I live in Michigan. I saw your name on a pickup in Texas& was wondering if I could get a couple of the stickers to place on my car, it would be neat to have my name on my car. Please send me some if you can. DAVI CROSS, 3126 STONEWOOD LN, HUDSONVILLE, MI 49426 Thanks a lot, David cross.
Outstanding people, great deal - and done over the phone! - fishman
I purchased a '17 Silverado HD Z71 4x4 Duramax from Rod & Jill at Jim Falk Motors.
In short? Amazing experience....
Jill was probably the most responsive salesperson I've ever worked with. She & Rod made the process completely painless. This included a trade (!!!) done via phone conversations and pictures sent.
They delivered the truck to me and picked up my trade (over a thousand miles away). Only when I was completely satisfied did I hand the driver my checks and signed title.
I've read some of the other reviews here - the one that stands out is where someone purchased a 2wd vehicle and thought it was 4wd? OK.... enough said on that one. That's certainly something the purchaser should be able to tell (???) and is responsible for making the right selection.
To top all this off? I tried (really tried) to buy locally. The local folks missed the price point offered by Jim Falk's by thousands.
Save yourself some frustration - and MONEY. Call these folks if you are in the market. You won't be disappointed!
PLEASANTLY SURPRISED - jason
Came from nebraska because they had exactly what I needed and it was a hard to find truck. I was really worried about driving so far , but again they had what I needed. The truck was exactly how they described it . Some times you don't alway see everything in the pictures. I was in and out in no time and the staff treated me like a just bought a brand new truck. Thanks again and it was definitely worth the drive.
Above and Beyond - Andrea Ruddy
I knew what I wanted and didn't want to settle on anything less. The car was supposed to come in sooner than it arrived but they worked everything out to make sure I had a car to drive. I'm super happy with the service that I received.
Conceited and condescending sales manager - Disappointed
Went to dealership on 10 May fully intending to purchase a vehicle. We offered a lower amount expecting a counter offer. It wasn't the difference in price that ended the sale, it was the conceited and condescending response from the sales manager, Dan Sinclair. I don't think he even realized how he came across.
Disgusted. Not the case when this was Hendrick Cadillac. - Stinkysock
Extremely disappointed with a simple tire repair.
No one of 12-15 people would even say hello for over an hour.
I might have traded my 17 XT5 for an 18 XT5, but not at this dealership.
Worst Service/A few lies to sell car - Mrs TJ
To purchase a car that didn’t need mechanical work done. Paid $780.00 to correct problem they knew & lied about. So disappointed in service
Save Yourself - BADMJ99
I cannot recommend against this dealership strongly enough. After I had negotiated a deal with trade-in over the phone and then drove hundreds of miles, they tried to completely change the terms of our deal without even mentioning it. After questioning the change thinking it must be a mistake, they refused to honor the original deal. If that wasn't enough, the sales staff and manager I dealt with interrupted our conversations multiple times for phone calls and were in no hurry to end the call. If you're looking for a dealership that is trustworthy with an honest sales staff, save yourself a lot of time and go somewhere else.
Dealership does not want to deal - Spc_harr
Went to the dealership to purchase a 2012 Chevy 3500. Truck had dents and scratches like a normal truck. Had no intentions on going down on price or scalping me on the price of my trade. It became very clear the dealership would rather sit on what they have rather than move inventory. Would not recommend going to them unless you want to be gouged on your trade and pay a large mark up.
false advertising - lisaissad
KMK sent me a offer to upgrade my truck with a 2016 or2017 . Made a trip to Kirksville with my ad in hand which says"you may be able to upgradeto a brand new 2016 or 2017 model without increasing your current payment. They could not even get within 200.00 of my payment. Spoke to Hector whose name is on the ad, he could figure anything out for me. I told him he might get beat up with this sort of fake advertising. Tried to talk to manager named Dan. Left 2 messages wouldn't return my call. Third time ask if he was in office lady said he was but she could only put me into voice mail. Long story short he went talk to me . We have purchases 2 trucks from them and this is how you treat return customers? Very disappointing, we started buying from them several years ago. This isn't how customers are to be treated.
Mayse Automotive Group