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I totaled my car and had to have a new one. I previously... - beckhoff
I totaled my car and had to have a new one. I previously bought my other vehicle there and used the body shop as well.
Top Reviewed Specialists At This Dealership
I had to have an O2 sensor replaced due to a recall,... - jdgstl
I had to have an O2 sensor replaced due to a recall, Shelby Parker was my service attendant and she was great, professional and courteous.
Sales & Leasing Consultant
they went the extra mile to help me find a vehicle,... - MARYB10
they went the extra mile to help me find a vehicle, Billy, Richie,Randy. This is the kind of service that will sell a car.
Bought a truck - Brandon 15
They had the truck I wanted, and it was exactly as they had advertised. Angela Williams was awesome and she made buying a truck easy.
Was very helpful in finding what I wanted an was very... - Kavaughan196359
Was very helpful in finding what I wanted an was very fast at doing the paperwork and showing me how everything worked on my new truck
Wasn’t planning on buying today, but came and looked with... - edmondpickens
Wasn’t planning on buying today, but came and looked with Mr. DeAndre Young and ended up buying a car. Great personality and straight forward. Would highly recommend doing business with cable and Dre!
We arrived to Eric walking out the door to meet us. After... - Zeke2008
We arrived to Eric walking out the door to meet us. After looking at a couple models and comparing features we decided on a redline Equinox. Pricing was easy and professional.
We had done a lot of comparison shopping before our... - The McNiels
We had done a lot of comparison shopping before our actual visit to the dealership. We found that Laura GMC was the most competitive dealership for the truck we wanted to purchase. We had a great overall buying experience and ended up with an exceptional truck! The salesmanship was very knowledgeable and helpful but without the typical high pressure. Our salesman allowed us to take our time and was very patient. Would definitely recommend this dealership to friends and family. We are very satisfied customers!
I enjoyed working with your sales team. Ron was great.... - Korbjon
I enjoyed working with your sales team. Ron was great. Marshall helped seal the deal with trade in price, and interest rate. Nobody was pushy and that made it an enjoyable experience. Love our new truck and got it alot sooner than expected.
Kierston was so much help with buying my new Ford Fusion.... - qbjchemist
Kierston was so much help with buying my new Ford Fusion. I had so many questions and she answered all of them and more that I didn’t even know I had! Thank you for making the experience easy and as stress free as buying a car can be.
I have been provided great service here in the past, both... - annagrahamallen
I have been provided great service here in the past, both with sales as well as the collision center. However, for the past week I have tried to contact the sales department regarding a new vehicle and my serious interest in it with very little to no response at all. It is strange for a car dealership to pass up multiple attempts on my part to spend my money with them, but perhaps I should take my business elsewhere.
After initially not hearing back after submitting an... - Matt
After initially not hearing back after submitting an online request Doug took over and was amazing. Handled just about everything over the phone and was very responsive throughout the day. They even granted our request of social distancing and handling all paperwork outside. Even though it was chilly and rainy, they got it all done. Very much appreciated during these times. Couldn’t have asked for a better experience.
This dealership is absolutely amazing! We dealt with a... - Denise Varner
This dealership is absolutely amazing! We dealt with a few complications, but Ryan and Barry were quick to get them solved and taken care of! No other salesman would’ve went as far as either of these 2 gentleman went for their customer! We couldn’t be happier with the outcome of everything! Thank you guys!!
New Acadia purchase - Tommy G
Brandon was by far one of the most knowledgeable salesman I have ever meet. He definitely takes pride in knowing his products. I will visit him again on my next purchase.
Dealership - JP
One of the best places I have every shopped for a new vehicle. Friendly, informative and very helpful throughout the entire process. Assistance with service on purchase of new vehicle when needed was great.
Excellent Service - dprintlady1
Griffith is service driven and takes excellent care of their customers. Kris Warner is top notch service! The techs completed my scheduled service in a timely manner.
Made a Great Deal! - stlclint
I worked with Jonathan Liou to purchase my car. We primarily communicated via e-mail to work out the details. I found Jon to be friendly and the dealership to be fair and reasonable in making a deal. In all the process was about a stress free as could possibly be. I would absolutely look at Hulett when I am in the market for a new or used car again.
Unbelievable customer service! - Mtownsend
I am extremely impressed with the customer care and professionalism of this dealership and especially the personal concern from the staff and owners- would return!
They helped me get a great deal on new tires for my... - jim
They helped me get a great deal on new tires for my pickup. I said all I needed to in the first sentence, so there!
horrible-they put a part in that was defective (turbo... - j9mom24
horrible-they put a part in that was defective (turbo replaced) - oil poured out back according to service tech. they replaced part - again oil gone from car - now they say the pistons are bad and that was the problem all a long and will not accept responsibility for placing a defective part in my car. I had no problems with oil level before they placed defective part in my car. So disappointed!
Possibly the worst experience I’ve ever had going into... - Kristen
Possibly the worst experience I’ve ever had going into this location and dealing with Terry, Don and the rest of them. Worst excuse of customer service ever. Will never go back and will be sure to tell everyone I know to stay away.
I bought my GMC Canyon here brand new, went to get it... - Flyin Brian
I bought my GMC Canyon here brand new, went to get it serviced after making an appointment 4 days in advance, and dropped my truck off the night before so it was ready to go. The next day I got a call from a confused mechanic not knowing why my truck was there, I had to stop working and call the dealership back five times in a 17 minutes span to finally get ahold of somebody on the other line in the service department, and then had to re explain everything all over again in detail like I did five days prior. Then, the mechanic puts me on the phone with the service manager Mike Robinson, and I explained everything that has happened thus far to him... I expected him to apologize for their dealership dropping the ball and acting like they didn't know what they were doing, but instead he told me he didn't like me raising my voice, I said I haven't even begun to raise my voice this is been more than frustrating, and then he tells me to just come pick up my truck they're not going to work on it now. Wow, seriously? I made the drive from two cities away to bring my truck to the dealership I bought it from, me and my wife with stage 3 cancer, just two have your dealership play games with my family after you guys screwed up and dropped the ball?! Completely ridiculous! I waited a little bit and then called back to talk to Chris, he once again refused to service the truck as scheduled and told me to leave whatever review I wanted to. OK, I will...
DO NOT, under any circumstances use this dealership, completely unprofessional and uncourteous, not trustworthy, not helpful. I bought my truck here and never had any problems before today, if they can treat me like that they can treat you like that. General manager MIKE ROBINSON is a real J/A and only works at a dealership because his family owns it. I recommend going to Van Chevrolet, much better alternative in the Northland for GMC service and repair.
SHAME ON THIS DEALERSHIP AND SHAME ON GENERAL MANAGER MIKE ROBINSON, LEARN HOW TO TREAT A CUSTOMER ESPECIALLY WHEN YOU WERE IN THE WRONG.
I would not recommend it due to the interaction of a... - Chad
I would not recommend it due to the interaction of a potential purchase. I had a deposit on another car (F150 Platinum) that I had reconsidered but the Sierra AT4 caught my eye (60K). The issue was that I was refinancing my house and could not run credit, so I offered a 5K deposit and they refused to hold, so I offered 20K (bank check in hand) still they would not hold for 5 days. 5 days later the salesman called who was great saying they still had the vehicle, but unfortunately the sales manager that day was "Dave Sinclair Jr" who said that was not how we operate and he has kids too.
I killed me to respond to the sales guy with a pic of my new truck saying your boss killed the deal not you
The service is terrible. They only offer oil changes on... - me.matty8
The service is terrible. They only offer oil changes on Saturdays. You can not reserve a rental if there is something wrong with your vehicle. They just tell you to wait and see. I had a loose bolt on my brand new Silverado inside the manifold. The extended “bumper to bumper” warranty I purchased through them didn’t cover it. How is a loose bolt not covered? I guess the $1,900 charge they were sticking me with was a bit too high for them to cover. They then said if I had a complaint I had to call GM myself. Thanks for going to bat for me. GM then said they would cover some of it. They dropped it to $560. So I buy a warranty to cover YOUR mistakes then pay more for such mistake that was no fault of my own. Thanks Jim Trenary of Union for absolutely nothing. Oh and I’m still paying for the “warranty”
Matt is awesome. I would buy another truck from them... - Behler2
Matt is awesome. I would buy another truck from them again. Beat any deal I could find around town. I will be letting friends know.
Poor customer service - Levi
Poor customer service. Will not return calls. I have asked twice now for a call back and nothing. Will never go to again or recommend.
Horrible for Veterans or people with disabilities. - ggilliland85
Went to buy a new vehicle on 7/30/2020. Having been in the automobile industry my entire life I am very particular with customer experience. Matt Lotspeich (Son of Boss) blew me out of the water. I was trying to get the details worked out on financing a new truck however the manager was belittling my plan. Please beware, I am a disabled and really try my best to operate in this world however there are people who are not disabled and have zero idea what its like to live with a disability. To poke fun and aggravate a sore spot in someones life is not the way to earn someones business.
The used car department sells junk and refuses to make... - AM_2828
The used car department sells junk and refuses to make things things right for their customers. This story might seem unbelievable, but it is 100% true. I couldn’t make it up if I tried:
Our car started rattling, hesitating and stalling before even 30 days even though it had under 70,000 miles on it. I brought it in and the service department told me it just needed an oil change. Yes, you read that correctly. An oil change.
Well, as it turns out, the engine practically needs to be rebuilt (all new piston assemblies, at a minimum) due to a problem GM had ended up agreeing to fix for customers for free. Except my car is past the deadline and they knew it. The car I bought is a GMC and this is a GMC dealership so of course they know about this issue. In fact, I asked about it specifically. While I was still at the service department my husband called to tell me that HE had learned about it from a different service station that he had spoken to. The Bommarito service consultant immediately let me know that my car was past the deadline. He not only already knew about the problem, but he also knew that my car no longer qualified.
Well, It turns out that the things my car has been doing are EXACTLY what you would expect if you needed this major engine work. Instead of admitting this, the service consultant continued to deny that there was anything wrong. He actually said that nothing was wrong because as long as I got an oil change every 3,000 miles the mechanical problems wouldn’t happen and everything would be fine. No addressing the underlying problem that caused this car to use 5 quarts of oil (as it turned out) within a month of buying it. It hadn’t even been 3000 miles. I have the paperwork and pics to prove this. And the mileage on the sales paperwork was wrong and made it look like we had driven 2700 miles in less than 30 days. This is incorrect. It was more like 250 miles. My husband just drives it to and from work and on errands around the neighborhood.
In fact, the car had been driven lots of miles between the time they acquired it and the day we purchased it (thank you CarFax). No way this just started happening after I drove it off the lot. The problem is too severe so you can’t tell me they never noticed. And knowing about this problem being so common with these vehicles, they should have checked for it anyway before selling it to an unsuspecting customer.
I got really mad at the service consultant because he did nothing but give me the runaround for at least 20 minutes before I had had enough. He then sent me to the sales manager who proceeded to continue this line of denial - after making me wait 45 minutes to talk to me and bringing a “witness” along even though he insisted that no one had told him what was going on.
Oh, and because I was mad about all of this, he accused me of being aggressive and of having problems with everyone (2 people) I interacted with. Of course I had problems with them! They lied to me over and over again letting me know - without actually saying it - that I was going to be on the hook for at least a $2500-$3000 engine repair on a vehicle I just purchased. Because they certainly weren’t going to do it. They wouldn’t even admit that there was a problem. You bet I was mad!
To make matters worse, when I did get mad the sales manager became angry at me. At one point he pulled his face mask down, leaned towards me, and yelled “we’re done talking!” This guy needs to learn how to deal with customers who are upset about getting ripped off. He should also probably refrain from acting like an unhinged lunatic who yells at customers.
He did offer to let me “trade it in” but then we would have to go through looking for another car, hoping they had a different one we both liked and could afford, and then go through all of the loan and sales paperwork all over again. And I didn’t even know what they were going to give me on my “Trade”. I had agreed, but within a few minutes I realized everything it would take to make this *possibly* work out for us. The sales manager got even madder when I changed my mind. I just wanted one person to stop lying and actually have the car fixed. Never happened.
And by the way, don’t bother with the customer survey if you are unhappy. The sales manager will have a buddy email you and tell you that your issue is a top priority. It will actually be a ruse because after some back and forth communication, this person will give you the number to a general manager BUT it will really be a direct line to the same unprofessional sales manager you’ve been dealing with. He will then proceed to yell at you, talk over you and behave in a very bizarre and even threatening way. He will try to reframe and lie about everything that happened or was said previously at the dealership. I’ve seen this sales manager respond to negative reviews so I can’t wait to see if he does and what he might have to say about this nightmare. I wouldn’t let my dog buy a car from this place.
Sapaugh Chevrolet Buick GMC Cadillac