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Paul was great and he helpsWe a lot. 5 star overall.... - ncani3019
Paul was great and he helps
We a lot. 5 star overall. Make sure you talk to him if you go there and buy a car.
Top Reviewed Specialists At This Dealership
Mercedes-AMG Sales Specialist
I have been doing business with Ray Catena for over 20... - Mike E.
I have been doing business with Ray Catena for over 20 years. My sales rep, Greg Giordano, is knowledgeable, courteous and professional. He makes it an absolute pleasure to deal with him and the dealership. It is always a top notch experience whenever I have to contact him.
Sales & Leasing Consultant
Sales & Leasing Consultant / Internet Sales Specialist
This was my first time buying a car out of state and... - LOVELIVEANDLAUGH
This was my first time buying a car out of state and without going on a test drive or seeing the vehicle before purchasing. The experience was exceptional and seamless thanks to the consummate professional Steven David and his management team. He assisted me from the beginning to end and BEYOND. Thank you for your professionalism and the warm welcome to the Mercedes family.
Rich in the service department had my problem solved..... - stocktonsue
Rich in the service department had my problem solved.. However, I had previously been to your dealership & Edison 3 or 4 other times with the same problem, one tire (rear driver side) that was low & coming up on my dash to check low tire. The car was evidently never put on a lift to see if there was a problem.All that was done was to delete the notice (& one person even showed me how to do it myself). Luckily it was too complicated for me to do it so I just kept bringing the car in. I was terribly inconvenienced each time and the last time they finally put my car up and found that the tire was going flat (it was at 12, previous times were 19 or below). My time is worth money to me, if not to Ray Catena. My tire should have been checked out one of the many times I brought the car in instead of just adjusting the read out on my dash. I am extremely unhappy with how this matter was handled in the past.
Sales & Leasing Representative
Excellent service and awesome experience making business... - Andyfrr
Excellent service and awesome experience making business with Mercedes Benz of Union, I want to shout out the incomparable Lenny Insierra for all his great work!!! #highlyrecommended
Sales and Leasing Consultant
For the most part, the service center is 5 star. I only... - CHUCK HERBAUGH
For the most part, the service center is 5 star. I only wish when they washed my car they would towel dry it or leave it the shade. My car had water spots on it from the last service. Luckily, I used a good product to wax it.
The entire Cherry Hill team wasAmazing!! Desmond is... - Suga Baby
The entire Cherry Hill team was
Amazing!! Desmond is really a great guy and he exceeded all
Of my needs and expectations very professional very flexible I am recommending everyone to this dealer . Such a great
Experience and I love
My vehicle ! I finally got my dream car Desmond made my dreams come true . I can’t thank the team enough. Thanks Desmond,
Anthony and Ty.
Dennis fully understood and appreciated my concerns. Then... - nstaraceii
Dennis fully understood and appreciated my concerns. Then quickly grasped the scope of what needed to be done and got it done in a timely and effective manner.
Frequent updates on job progress. Overall very professional. All of that supported by a congenial attitude.
David Wong was very friendly, informative and helpful. He... - tfnugent
David Wong was very friendly, informative and helpful. He made the whole experience of turning in the old SUV and leasing a new one pleasant and hassle free.
Our service advisor Franca Urbano was great; she has... - C300
Our service advisor Franca Urbano was great; she has extensive knowledge and great customer service skills. The whole staff is always nice & eager to help.
The best car-buying experience I have ever had. If you’re... - Sharabaldi
The best car-buying experience I have ever had. If you’re looking to buy or lease a Mercedes Benz look no further. After dealing with a horrible experience at a different location a few years ago I was reluctant to go to Mercedes again. From the moment I walked into Mercedes-Benz of Flemington, Neil Gerstein was extremely friendly, helpful & patient. He made the process of leasing a car as enjoyable as possible. I also dealt with the Vehicle Upgrade Manager, Michael Castor, who was beyond pleasant & personable. I ended up leasing my my brand new GLA & will be coming back here every time. I never thought this process could be this easy. Highly recommend!
This was my first service visit and Juiio and everyone... - mwm1949
This was my first service visit and Juiio and everyone else I came in contact with were friendly & curtious. Repairs were done correctly and on a timely basis. I’m quite pleaesed.
Mike Vuchio is a sad excuse for a manager. I brought full... - Kpt123GLS
Mike Vuchio is a sad excuse for a manager. I brought full payment for my new GLS 63 and signed papers. He threatened to call the police on me AFTER the deal was done if I didn’t pay more because be apparently forgot to charge me more Lol. Unprofessional.
Broken promise, lack credibility, poor customer relationship - fk05ny
Mercedes-Benz of Newton dealership has no integrity, credibility and honesty. From the sales manager to the salesperson, they are SO rude and do NOT treat customers with respect. The manager Coppola literally yelled at me on the call. You will regret if you go to their business. Their employees are not well trained with right skillset and right attitude.
After the deal was made, I requested honoring the several pending items (including a few issues, the interest rate and delivery to home) which they ALL agreed/promised to do/honor while I was visiting and testing drive. However, they broke their promises and refused to do so.
When I put down $1,000 deposit with good faith, they refused to remove their listing from their inventory when other dealers all do so.
When I asked for Service Records history, they refused to do so at the beginning and claimed they will be available when I sign the paperwork. However, other dealers all have no issues to show Service Records. Are they trying to hide something?
During the negotiation, they made up some numbers and claimed they bought it only few thousand dollars lower than the asking price and then put in the repair for $1.6k. No dealership is going to buy a car at this high price. They are totally lack of transparency and honesty.
The worst of all, after I wrote to the sales manager and the Director of Business Development, I was asked to call Mr. Coppola. However, he did not try to resolve the issues instead he used the rude and arrogant tones and refused to honor any of them that they promised. And even threw some words at me: You don't have to do business with us! And even said it's Certified Pre-owned vehicle and it's used, and should be as is. So why did they claim it's certified?
I am very disappointed with their broken promises, lack of transparency and poor negotiation/sales strategy. Making promises before a deal and then breaking them after a deal is reached is a terrible strategy. I feel like cheated.
However, I feel so lucky that I found out before I sign the paperwork. Otherwise, I will be in DEEP SHxT after the vehicle is delivered. If there’s any problem, they will never try to help.
I have bought 2 Mercedes vehicles with 2 different MB dealers before. I have NEVER EVER experienced something like this before. Broken promises, lack of transparency/credibility and poor customer relationship management are much worse than vehicle pricing and vehicle features/quality. Mercedes-Benz of Newton totally don't care about customer relationship.
Will NEVER EVER do business with this dealership again. Will NEVER EVER refer this dealership to anyone I know.
In New Jersey
Mercedes-Benz of Princeton
Sales & Leasing Representaive
Sales & Leasing Representative
Asst. Service Manager
Express Service Advisor
Mercedes-Benz of Edison - A Ray Catena Dealership