I cannot say enough great things about the team at Flow - denise.rice2020
I cannot say enough great things about the team at Flow Nissan, especially Robyn, the General Manager. She spent over 4 hours working with us to make sure my elderly aunt was able to get the car she wanted. What really stood out was that Robyn didn’t just treat this like a sale she actually listened and cared about what my aunt has been through after losing her husband and recently totaling her car.
Robyn worked incredibly hard and kept us informed the entire time. We were in the dealership until almost 9 PM, but it was completely worth it because we walked out with the exact car my aunt wanted. Seeing the smile on her face meant everything honestly, I haven’t seen her smile like that in over 8 years. Robyn, thank you so much. The way you celebrated with us at the end felt like your own family member was getting a car. You’re the best and definitely deserve a promotion just saying!
I also want to give a huge shout out to Kelly Monroe, the salesman. He was absolutely awesome and made sure my aunt was able to sit in multiple vehicles so she could find the one that felt right. It was hot and sunny the day we came, but Kelly never rushed us. He stayed patient and consistent, making sure my aunt could look at and touch every vehicle she was interested in.
And finally, Luke, the Finance Manager, was fantastic as well. He walked us through the warranty packages that actually made sense for my aunt, instead of just trying to sell everything. That honesty and transparency meant a lot.
The entire team was amazing, and I would absolutely drive back to this dealership for any future car needs. And just FYI… I’ll be back one day for a **Dodge Charger SRT Hellcat Scat Pack 😄 I know it’s a nissan dealer, but if y’all get one let me know.
Another thing worth mentioning this was the first and only dealership we visited, and we didn’t need to go anywhere else. That says everything about the level of customer service and care we received.
Thank you again Robyn and the entire team at Flow Nissan of Fayetteville, NC. We truly appreciate everything you did for my aunt. We will definitely be back!
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