Smooth transition to new vehicle. - Ed
Sales people went beyond the normal to make sure I made a good decision on a new vehicle by showing me and driving several vehicles. They were very patient with me and did not try to be pushy.
Top Reviewed Specialists At This Dealership
Great experience again - denist
This is second car we have purchased from Lavery automotive. Jim Wolfe salesman Frank Bystncky sales manager were very helpfull getting us into the car we wanted. Chris Finan finance made paper work quick and easy. Jake Sanor was very through in explaining all the features of our new car. Thanks Mr.Lavery for having a great staff!
LOVE my car and Blake Stock ROCKS! - MAMnewcar
This is my second experience with Columbiana Buick and Cadillac and I must say each experience only gets better and it definitely has a lot to do with your sales people. I have dealt with other dealerships and Columbiana is by far my favorite. So, I travel some 27 miles to come when I could go much closer to home and that says it all. Thank you Blake Stock and Columbiana Buick and Cadillac.
My visit here was great. Friendly all the way around! - DuramaxGuy
I had an amazing experience while looking for new vehicle and the prices are great! All of my questions were answered and very timely. I recommend this Glockner 100%
satisfied customer - pastor70
I visited a number of cadillac dealerships before deciding on leasing a 2018 XTS . I found the salesteam very helpful and accommodating.John Reed was very professional and helped me select the right vehicle with the best deal for me.
Best experience ever - Chris4718
Great experience at a car dealership. Would recommend these guys to family and friends. I got the truck I wanted at the price I wanted to pay.
Pre-owned Manager/Business Manager
Hassle Free, Great Service! - Michael Avina
Very good people to deal with. Rob and Aaron are very "down to earth" and were an absolute pleasure to deal with. I couldn't be any happier with my car and will be sure to come back for my next purchase. Thanks!
Brad Martinkovich and Ryan Laymon at Germain Cadillac - Rafha1
My story begins with surfing the internet for the purpose of finding a certified 2014 Cadillac Escalade. My internet surf at an airline VIP lounge while in transit to visit a customer in Sao Paulo Brazil. The search led me to Germain Cadillac and before I boarded my flight I sent an email requesting info on a particular vehicle I saw on line. To my surprise, Brad response was prompt and concise --to the point. While I was away, Brad kept in touch. When I returned home Brad worked around my schedule. Finally, on a chilly Saturday morning, we met at Germain to discuss the vehicle I had in mind. Usually car salesman ten to be a bit pushy, however I did not have that experience with Brad. From the moment we met, to the minute we closed on the car Brad spent every minute ensuring I knew all about the vehicle I wanted and educating me on other vehicles available. Total 100% customer care.
Ryan comes in the picture as the paperwork guy! Giving it all he got to ascertain that my purchase is well financed and protected! Also sharing his travel experiences as I signed and signed the required paperwork.
Thanks to these two gentlemen I drove the car I wanted home! The car is one thing because anyone can push you to buy a car, however these two gentlemen showed they cared and professionalism. Got my car and at the same time I made two new friends!
Quick and Painless - Silverfox
Brandon Ozier is very professional and easy to work with and made the experience enjoyable. I recommend this dealer and recommend Brandon to help with your experience.
Sales and Leasing Professional
Outstanding professional and very friendly employees. - Ed Springboro
My wife and I purchased a new 2018 Cadillac XT5 from Bill DeLord Cadillac in Lebanon OH.This was our second purchase from this dealership due to our great experience the first time. This however was our first time working with Ron Morris, a really great and friendly person. Our first contact was with Ron and I can honestly state it felt like my wife and I where working with a friend from the very beginning. Ron has a thorough knowledge of the vehicles he sells and gives you a detailed but understandable step by step explanation of your vehicle. Once the deal was finished and the papers signed Ron even gave his personnel cell number and said to call him anytime we need help or have a question. That was a first for us thanks Ron. So let me say that if you are looking for a new Cadillac ,Buick or GMC or a used vehicle don't hesitate to go to Bill Delord in Lebanon,OH. you won't be sorry.Oh! one last thing I would like to mention Bill Delord himself personally thanked us for our purchase.
Connie and Ed S
New Car Manager & Sales Consultant
Great Service Team! - Local_Dude
Professional team that always takes care of our vehicle needs. They take the time to listen to our concerns before they start their work. They stand behind their work and follow up to make sure everything went as it should. They have never tried to push unneeded work on us. Check them out and you will not be disappointed.
Exceptional Experience - dawn carey
Knowledgeable, accommodating, fair. If you would like the very best in customer service before AND AFTER your purchase Classic Cadillac is the place. Sales and Service departments well above any other Cadillac Dealership in Cuyahoga, Medina or Lorain county.
Great experience - David
Everyone at the dealership made the process very easy and fun. They really seemed to care about me and my needs. I will continue to recommend them to everyone I know
LaRiche is fantastic! - Chevy guy
We have always had amazing service at LaRiche. Our vehicle is serviced at the appointed time with little to no waiting and the staff is friendly and knowledgeable. We continue to recommend LaRiche to anyone looking for a good deal and great service.
Great Service Department! - Judy
The service department was great! Ryan and his team were very knowledgeable about diagnosing the problem and fixing a warranty issue. They kept the vehicle for the time they needed to fix it so I didnt have to go back. I never felt inconvenienced as they gave me a curtisy car so I could conintue with my normal schedule. They were all about SERVICING the customer! Thanks for your help! You did a great job!
Friendly dealership - Sherri
James was very helpful and patient as we looked for a vehicle. After deciding on a vehicle, James and Nikki were very professional and courteous.
Great people ! - Innkeepr
I made an inquiry about a used car for my Son. The sales rep ( Bob McCain ) responded to every email in a very timely manner, because of this. I drove the 124 miles to view and purchase the vehicle. Very happy with the experience, will look here first when shopping for another vehicle.
service - threewin8
Tim in your service did a great job taken care of the issue at hand. I have no issue it had to be fixed and he handle it.
Great Dealership - lcalapa
My family has now purchased 7 cars from Preston. I feel they go out of their way to accommodate the customer. Never a bad experience. Courteous and always willing to go above and beyond what is expected.
Excellence - BB
I search many dealerships on the internet and found Steve Austin's price for the car that I was interested in to be extremely competitive. Asked for certain service items to be completed on car before purchase and they did an excellent job in correcting all the issues that I found. They actually delivered the car to our home. Very "Friendly" place to purchase a car and would highly recommend this dealership. .
Great experience - Sandy824
The team at Taylor Cadillac was great to work with! They were all very friendly and helpful. They went above the standards to assure my needs were met.
Very pleased. - GMC Jim
Very friendly and helpful. And answered all our questions honestly.
Met all of our needs.
We purchased our lease vehicle and they walked us through it.
This is how you treat customers! - tdavis
Mike C. service adviser is why we will return for service. Customer contact was excellent; Total price for service and repairs were extremely reasonable.
Also wish to give thanks to the service manager;
Excellent service! - terri5
My service was the best I have ever had with a car dealership!! Everyone was friendly ! Dealership was very clean.including waiting area and restrooms!. I highly recommend !
Helpful, informative and great customer service - Sonya941
I was impressed with each person I had contact with at this dealership. Very helpful and there is no pressure to upscale from them, which I truly appreciated. My questions were answered and Jordan was very accommodating and helpful
Thank you McDaniels Auto Group!
Joe Sember is the Best! - Michael C.
Although we live in Columbus, we only buy cars from Joe Sember at Cole Valley in Warren, Ohio. This is my third experience working with Joe, and I cannot give a higher review. Joe is dedicated to serving the customer, and it is amazing how easy Joe makes the car buying experience. His knowledge is only exceeded by his commitment to customer service, and, in all, he is prompt, efficient, honest. On our recent purchase, Joe drove more than halfway to Columbus to deliver the vehicle to us -- Joe delivers an easy, positive experience to the onerous task of buying a car. If you want to simplify the car buying experience, give Joe a call.
Horrible - dbarker
When I called and gave them a stock number, Jeff Firestone did not physically check for the car, but called me back to see if I was a Costco member. Left a message at my house,but had my cell phone number. When I called back he said the car had been sold, 7 hours later....
He did not ever try to help me find another car to purchase.
I would never go there again for anything.
Communication is horrible, not friendly and eager to help find the right car for me.
Glad I bought a new Arcadia somewhere else
Low pressure, great experience! - BNMcIntire
I saw a listing online for a 2012 Dodge Caliber. I drove to the dealership and met Sam. He was super nice. He let me drive the car to my wife's work and let me take my time. He gave me a great deal with no pressure. The transaction was smooth and easy. I highly recommend medina auto mall and Sam.
DO NOT BUY FROM THIS COMPANY!! BEWARE - Stacey Caldwell and Justin Main
I drove 4 hours this past Saturday with my two daughter 7 & 10 to purchase a F-150 for $8,000!!!!. They advised me that it would need an exhaust and coil pack. They told us that we would have no problem making it back to Bemus Point, 4 hours. They specifically told us it was road worthy and a complete inspection was done. After leaving, the truck wouldn't make it up the big hill. We immediately called them and they had left already. We left two voicemails and they didn't even call us on Monday to see if we were ok!!! They knew my daughters had made this trip with us. The truck started back up and we made it to a gas station and filled the tank. About 20 minutes into our trip home the steering wheel froze up but luckily we got to the side of the road. Smoke started pouring from under the hood and would not start after that. I had to pay $150 to have it towed back and when I spoke with them on Monday they were "looking at it". When I spoke with them the next day they advised me that I bought it as is and would not do anything to help us other than they could replace the engine for $5000!!! The truck is still out there as we have no way back or $5000 to replace the engine. They lied and sold us a truck that blew up 20 minutes after buying it. PLEASE DO NOT DEAL WITH THIS CAR COMPANY, I DON'T WANT ANYONE ELSE THROWING AWAY $8,000!!!!
Bad Business.. - beckee615
I will NEVER do business with nor recommend to anyone ever!! They are Dirty, Unprofessional, & do nothing but LIE!! Was working w/a salesman on a jeep went through numbers etc..credit well over 700 (lowest score) everything set to head the distance to the pathetic dealership on Sat when I asked if they had one a little closer..I was then told there was one under a differ name (Dutros) in the city I live in..they told me to contact that dealership (I did immediately after we hung up) & they would work w/this dealership & arrange for someone to pick the jeep up & deliver to the dealership in my city..everything set..went to the dealership in my city very next day they evaluated my newer vehicle which is super clean inside out & loaded..I needed to leave to go back to work after (they already was aware) & the salesman was going to call me w/in an hour or so whereas he could finish the numbers & we could get deal done..at the end of the day I get a call no mess..next day I called & was told they sold the jeep!!!!!! I could not believe!!!!! I suppose they did me a favor as I would not want to give my business to such a Dirty Underhanded Unprofessional Dealership!!!!! I will take my business & be sure to tell others elsewhere to a dealership who respects who is honest & who still believes in helping people w/good customer service!!!!! Read the reviews people perhaps if I did this would never have happened to me!!!!
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