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Jeff was very knowledgable about the Honda Sport, very... - susanhatcher
Jeff was very knowledgable about the Honda Sport, very professional, very helpful, and I think I got the best deal I could get. I love my new dar and would recommend Jeff Hape to anyone who is interested in a Honda. I will buy my next car from Jeff Hape at Roush Honda.
Top Reviewed Specialists At This Dealership
New Car Sales Consultant
Used Car Sales Consultant
Employee Owner/New Car Sales & Leasing Consultant
I had to have new key made for my honda and the oil... - ANNME1000
I had to have new key made for my honda and the oil changed. Wendy is friendly and very helpful. Work was done in a timely manner.
Platinum Level Sales Consultant
Great process of purchasing a new Honda CRV. Mark... - shellyschultz50
Great process of purchasing a new Honda CRV. Mark Youngpeter was easy to work with and patient as we sought the right vehicle for our needs.
General Sales Manager
Sales & Lease Consultant
Sales & Lease Consultant
I want to thank Chris Robinson for being so professional... - frances.mossgrove
I want to thank Chris Robinson for being so professional and helpful. He answered all my questions and didn’t make me feel stupid. I highly recommend Chris Robinson for any service or questions you may have.
Internet Sales Manager
Not sure who helped me. He was very friendly. Took care... - mthomas25
Not sure who helped me. He was very friendly. Took care of everything very quick. Made it simple and easy. I appreciated all the help
Good car purchase experience. Ed Horton was our sales... - Kaere
Good car purchase experience. Ed Horton was our sales representative when we bought our CR-V and we wanted to work with him again because he is pleasant, professional, knowledgable and polite from the first greeting to our departure with our new vehicle purchase.
Jackie was also polite, professional and helpful with the financial paperwork and clearly answered my questions.
Easy and Quick - bearcatprof10
Did a great job and handled the situation with my mom. We felt like we were buying a car from someone we had known for years. Has went over and above what we could have expected, love our new Pilot.
Sales and Leasing Consultant
My wife and I just purchased a 2020 Honda Civic EX. The... - browns217
My wife and I just purchased a 2020 Honda Civic EX. The manager,Corkey,put together a no hassle deal. He gave me all the numbers ,Including loyalty and Dealer cash rewards. Everything was easy to understand and transparent. The Sales Rep,Eon,took time to explain everything to us.👍 Our time in finance was brief and nothing changed. He was very professional. All and all it was a Five Star Experience. Thank you all,especially the Manager Corkey.
Wayne & Nancy Thomas
Awesome experience at this dealership, Dave told me how... - JonM
Awesome experience at this dealership, Dave told me how it was and has helped me with a few questions sense then. Great place to do business new or used. I will recommend Dave Sommerville anyday to anyone.
Terrific experience, fast and helpful. Felt like I... - aktschuor
Terrific experience, fast and helpful. Felt like I walked away getting best deal possible. Randy was a pleasure to work with so much we got another car from him.
Great Salesman! - Williams
Jimmy Falls was a great salesman, He was friendly and very informative but not pushy which we liked, He made the buying experience go as smooth as possible,
I had a very nice car buying experience. I was not... - erin_stokes
I had a very nice car buying experience. I was not haggled or bombarded as a young woman going in. I traded in my old car and I recieved a fair price, over the KBB. Everyone was very helpful and made sure all my questions were answered before I left. They really made it a smooth transition into my new car!
This was possibly the best experience I have ever had... - tmbrown001
This was possibly the best experience I have ever had buying a car. My sales rep was Sophal Yan, and man was it a pleasure dealing with him. I messaged him about buying a type r from them and was curious what they’re price was. Being that a limited number of these cars are made most dealerships mark them up like no other, however Sophal and his team at foundation Honda sold it at sticker price. Not only did they cut me an amazing deal on the car but they also offered for Sophal to drive the car out to me and personally deliver it in MT which is where I live. This dealership exceeded all my expectations. This will not be the last car that I buy from them.
They never followed up with me. I didn't get a phone call... - angieanderson.laugh
They never followed up with me. I didn't get a phone call or email to let me know if the car was still available or not
The salesman man is super and takes care of the... - Som
The salesman man is super and takes care of the customers. Help a lot to give good discount deals. Thanks performance Honda dealer for everything you do and make me satisfy and happy.
This is the second vehicle I purchased from Hugh White... - Ms. Scott
This is the second vehicle I purchased from Hugh White Honda. Both times I received great customer service and we have 2 good quality vehicles.
Over the top, best experience with a dealer buyer our... - rterbeek07
Over the top, best experience with a dealer buyer our New/used Honda Pilot". We drove over 5 hrs from MI to get this car. Their communication the whole way answering our questions, etc. was fantastic.
We are happy with our new Honda CRV. Max made the... - Luisa985
We are happy with our new Honda CRV. Max made the experience stress-free and worked hard to get us what we wanted! Go see Max at Honda!
I recently purchased a new Odyssey here, overall a good... - dmilani94
I recently purchased a new Odyssey here, overall a good experience. My salesman Duane was very helpful and kind. I was also treated very well by the Finance Manager and the Sales Manager. My only negative feedback would be that when I communicated with their online chat department they kept telling me someone was going to contact me shortly and no one did and they ended up selling the vehicle I initially wanted. Communication on the front end could have been a little better, but they made up for it in the end! 🤩
Not at all happy with the service I received for my 2019... - stidhaa
Not at all happy with the service I received for my 2019 Civic. I went in for an oil change and they didn't fill the wiper reservoir. The multi-point inspection sheet that they had given to me stated that they had performed the task. Once I was diving down the road and nearly home, I tried to clean the window but there wasn't any fluid. Now you tell me that they done their job. NO WAY! It does to an extent make me wonder what else wasn't done to my car at the time they stated they had done everything on the list. NOT HAPPY AT ALL!!!!!!!! I will say that the staff at desk was very courteous and friendly.
I only come to Great Lakes. I love the staff and the... - Cboykin0329
I only come to Great Lakes. I love the staff and the service team are the greatest. Nick Vacarro is amazing! Professional, informational with integrity to his position and his customers.
Don’t waste your time. They take walk in without an... - AHMEDZ2383
Don’t waste your time. They take walk in without an appointment for oil changes an let people wait with no problem. But if you try and drop your car off for the same thing an pick it up the next day it’s an issue.
Still waiting on a call back from the service manager to ok this. In the mean time I just I asked a different dealer to do it, who had no issue with it at all.
I have a rare find 919 2007 with under 500 miles on it.... - Mark
I have a rare find 919 2007 with under 500 miles on it. Took It to Rick roush. And talked with service Alvisor Noah And explain to him my concerns that I did not want Any mark on bolt And explained to him the bike had not been reached on and I wanted it to remain That way. They put on new tires and change for me. He entered oost me To the Tech Chris and I explained my concerns to him. They both assured me it would be no problem. They did the work and the bike is still Flawless. Awesome job guys . When I am ready to do upgrades. I will definitely bring it back to you guys. Thank you for doing such a awesome job. Would recommend anyone to take their bikes to Rick roush they are professionalised.
KEITH BREWSTER/5 Star Sales Person - llstern
My salesperson, Keith Brewster, made my first new car purchased from a dealer, a much easier experience than I could have imagined. After hearing all the negative hype surrounding the process of buying a new car from a dealer, working with Keith, and the Brown Honda staff, quickly dispelled that negative idea. I was never pressured to buy a particular car, trim package or sign for added after purchase offers.
Keith helped me transition from “just looking for a used car” to buying a new car that better suited my transportation requirements and one that offered the new, enhanced safe driving features that I have loved using.
He never pressured, he explained the differences between the various models, and provided guidance toward my final decision.
After my car was purchased, he patiently helped me select the many driving options that my car offered, and he has continued to answer questions that I have had since driving the car from the dealership. Keith has helped me more fully utilize and enjoy the features that my new car offers. I love my new car.
Without a doubt, I recommend Keith Brewster as your sales representative at Brown Honda.
A unique experience. I'm 80 years old with a 2017... - Old Guy
A unique experience. I'm 80 years old with a 2017 Civic. When I requested a service appointment, the employee was cheerful, competent and and intelligible and booked me with next day service. When I told her what I was seeking, she asked me for the mileage which is 30,000. She then offered the 30,000 mile service check telling me it was thorough and complete so I said yes. I checked in at 10:00 this morning. The assigned technician was quick, courteous and competent. I told her I was getting the 30,000 mile service check. She volunteered the extensiveness of it and I realized that was far more than I wanted. So, I got what I really wanted....oil change, tire rotation and a look at my tire warning light. We were surprised when she told me about 35 minutes later that we were good to go. On the way to the Cashier window, I thanked her for volunteering the extensiveness of the 30,000 check-up. She said that it would have cost $400. I am so grateful for her anticipating my possible unhappiness if I had first learned of such a charge at the Cashier's window.
Sometimes its the things that one does not do that are the most important thing. I am 80 and you could have racked up a $400 bill on me. If that had happened, I would have been irate. I would have been trapped. Instead, the manner in which I was treated generated trust. That is the only time in my life when I felt I was being treated fairly by a dealership. I was truly happy with the $55.11 charge. Then when I went to get the car, I noticed you had washed it. A very pleasant surprise!
I am 80 and a prime candidate to get ripped off. Instead you built a bridge of trust. I intend to last long enough to have at least one more new car before I croak. As a result of my experience, I am strongly tempted to consider that soon.
You delivered more than expected which will make your dealership the first place I will go if I get the "new car bug". Please thank your staff for the manner in which I was treated.
Thank you for your courtesy and your service.
Additionally, the technician admired our little dog (genuinely). That was a clincher.
I asked my daughter to take her vehicle to this Honda... - taylormcj
I asked my daughter to take her vehicle to this Honda dealership for an oil change this summer. She brought the car home a few months later. I checked the engine oil level and found it low. I looked under the car to see a steady drip of motor oil in a puddle under the car. Further investigation revealed that the oil plug hadn't been tightened. Other past visits went smoothly though.
Terrible! Absolutely awful. - InsignificantNothing
They advertise expert Honda service technicians. They advertise they offer loaner vehicles. So I make an appointment on their website on the 9th. I pick the soonest available slot they have. It's on the 16th. I check the box that says I need a loaner. They RSVP on the 10th asking more about my car's issue. (It's 1 busted TPMS Sensor, and 1 busted coil spring) so I reply, and I show up on the 16th expecting to drop my car off and leave with a loaner and go back to work. Dwayne is working the service desk and he looks up my appointment and says they can fix it, and when I ask about a loaner he says, " Ah.. If I had one I'd give it to you, but you've got to make an appointment like a week in advance to get a loaner."
Having taken a little time off work to get this done and since I'm already there, I seethe a bit and start looking through my contacts to see who I can ask for a favor and pick me up. I'm waiting there for an hour like a fool waiting for my ride to show up on a moment's notice and Dwayne comes out and tells me, "We need to order a part and it's going to be here in the morning." I tell him I need the car by noon tomorrow as I have a dentist appointment. He assures me that they can have it done before then and he'll call me at 9:30am. My ride shows up and I leave the car there.
The next day at 10:30 I haven't heard a thing, so I call.
Josh says, "I don't know anything about that, hang on, I'll check." I sit on hold for a couple minutes listening to their recording about how they offer loaner vehicles and Josh comes back and says, "Yeah he's got it on the lift, he's thinking like 1:30 - 2:00" I explain to him what Dwayne and I had agreed upon, and that, I'm calling you after you've missed a deadline instead of you calling me. "He says let me see if I can bump that up" He comes back after a minute of holding and says, "Yeah, my tech is going to forego is lunch so he can have that for you by noon."
Knowing that this is just the latest lie in a long line of them, I cancel my dentist appointment and wait for the call.
1:30 and still nothing. So I call, and ask what the deal is with my car. He says his tech is having some trouble pairing the new sensor to the computer because their service gadget is old."
2:30 comes and I get the call. I go and pick it up. When I get in, the seat is way to the rear, the mirrors are all messed around with, it smells like they left the window open through the carwash, and the side airbag light is on in the gauge cluster. Which is indicative of a wet seat. (Some time passed and the light went out.)
The bill comes to $412, two days with no car, a bunch of favors a person with no car would ask of their friends. and 3 hours of lost wages missing work.
I will try to keep this short, but... I went to purchase... - HondaCBR
I will try to keep this short, but... I went to purchase a used Honda Odyssey. It was in fantastic shape when I went to check it out. I was really excited to make a deal on it. They made me initail a paper about a quoted payment price and at first, and went with the classic, "Let me check with the manager.". Upon the salespersons return, I rejected to offer they came back with, and ultimately left. Once I was home, I reconsidered and decided I wanted it, even though they wouldn't work with me. I went back the next day on my lunch from work to sign the paperwork. Little did I know that on that payment sheet, they had added fabric protection, a third brake light "pulse", and another charge totalling over $2,000! When I was signing, I noticed the total was higher then expected and questioned the finance guy. He explained what the additional charges were. I told him no one explained any of that to me, and they need to be removed. He called the salesperson, who tried to sell me on them at that point. I declined. I thought everything was taken off the finance guy prints up all the paperwork and we start again. Total is still not right. Question finance guy, he calls the salesperson. They removed the fabric protection and the oil change package but not the $995 pulse light. The salespeson told me that it had already been installed so they couldn't take that off. I explained to him that it is a $20 part, I am not paying $995 for it,and I do not even want my light to do that. I advised him that it needs to be removed. Finally, everything was right on the paper work. Guys, my payment went from $220 WHEN I WALKED IN, TO $158. Just from removing these erroneous charges. Now, I feel like that it is common knowledge to watch for this stuff with car dealers, but they almost slipped it by me. Now, for the reason I wrote this review. I was proud of my modest 2008 Honda Odyssey, and I am very detail orientated. When, I came the next day to pick it up, I noticed that it had two dents in the hood. I had not noticed these before, but thought I just missed them. I was disappointed that I didn't see them before I made the purchase, and it drives me nuts that they are there. I would certainly notice something like this and couldn't believe it. Until today. To entice me to buy the car the saleperson sent me pictures. One from the front, and one from the back. The first day I looked at the car there were no dents in the hood as catoluged by the pictures the salesperson sent. I feel someone did this because I rejected the services offered. Or maybe it was just an accident, that they didn't take resposibility for. Either way, I have a van with dents, that didn't have dents when I looked at it and pictures to prove it.
Awful, bait and switch after coming to agreement on line.... - Fourlees
Awful, bait and switch after coming to agreement on line. Had emails and texts they refused to honor. They are why dealers get a bad name. Too bad cause I was set to buy had cleaned out my car to trade in.
HORRIBLE, UNPROFESSIONAL SERVICE TEAM REPS - reginaguseynov
We have received HORRIBLE service from the service department at Jay Honda. The Reps had NO CLUE as to what they are doing, were RUDE, UNPROFESSIONAL, and could not and would not assist. I sent my employee to pick up our vehicle after being called that it was ready, and he ended up having to spend more then 45 minutes at location to get the key, and that was only because he demanded to speak with a supervisor. After we picked up the vehicle it still had the SAME ISSUES that it came in with and when we contacted the service department to figure it out the rep literally started yelling and screaming profanities at my people. She also tried to sell us additional items that according to her "could possibly solve the problem", without ANY guarantee on the time, cost or whether the issue will be resolved even if we agreed to additional repairs. After a half hour argument we took the car back to them to REDO the work (reprogram the computer), and when they called us back the vehicle STILL HAD THE SAME issues. At that point after more arguing with the rep who would not give us the name of the supervisor, who advised us the She was the person in charge and there was not Anyone else to speak with in the whole Jay Honda Service department, we picked up the vehicle and took it to a different Honda Dealership and 3 hours later the vehicle was ready and done WITHOUT any other problems.
Long story short, the Parts team is great, professional and knowledgeable The service team is RUDE, UNPROFESSIONAL, and has ABSOLUTELY ZERO clue on what they are doing.