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Excellent dealership experience. Todd Greggs and Kelly... - Satisfied Customer
Excellent dealership experience. Todd Greggs and Kelly Ulery were outstanding. All team members are very competent and professional. Doing business with Nissan of North Olmsted was streamlined, efficient, and effective.
Top Reviewed Specialists At This Dealership
Our salesman, Rod was very knowledgeable and patient. He... - chego9
Our salesman, Rod was very knowledgeable and patient. He worked hard to get our sale. We are very happy with our purchase. We are satisfied.
Sales/ Leasing Manager
The service manger explained what services were available... - laritahand7
The service manger explained what services were available in addition to the tire rotation. I did not have to wait a long period of time!
Sales & Leasing
Sales & Leasing Consultant
Dwen was amazing !!!!! I will definitely return for... - Lavaughnchey
Dwen was amazing !!!!! I will definitely return for another car. Everyone was kind and friendly. My family loved the atmosphere. Will definitely recommend ricart dealership.
Mike Lamtman was very Profressional and personable. I... - FLYINGEAGLECHIEF
Mike Lamtman was very Profressional and personable. I will call him back for further family purchases! I hope the next we get together we have our masks off!
Certified Sales & Leasing Consultant
Very thorough and attentive! Was very happy. That's all... - SNEADFEROL
Very thorough and attentive! Was very happy. That's all I have to say. Limit your word minimum please! Thank you. Very much. Two words...
Recommended - CarBuyingSean
Visited three car dealerships looking for a specific model Rogue, with a specific feature, in a specific price range. Had a bad, ok, and good experience. This dealership was clearly the best experience, and where I purchased the car.
Salesperson was friendly, started by simply getting all my information, and what I was looking for. Came back with a fair price, and we discussed further, elaborating on my experiences at other dealerships and prices offered. We were eventually able to settle on the price I was looking for, comparable to one of the other dealers. Appreciated that I wasn't tried to be sold on a different car (just reminded I could save $ by not having AWD), and was able to receive the best offer without leaving and negotiating back and forth for days via e-mail.
Have bought a few cars in my life, and so far this has been the best overall experience, and dealership I most recommend.
We purchased 2017 Bolt EV from dealership. Spencer G.... - nj7501
We purchased 2017 Bolt EV from dealership. Spencer G. was very friendly and thoroughly professional. No pressure or games from any dealership staff which was refreshing. We were provided a live video walkthrough of the vehicle outside and in. Upfront and transparent, all fees were disclosed over the phone and they were reasonable considering we were located over 400 miles away. We recommend Ron Marhofer Nissan without reservation.
John Lowe did a great job in showing and helping us pick... - Jeff
John Lowe did a great job in showing and helping us pick the car we ended up purchasing. He was very nice and explained everything clearly.
Took my car in for service. Oil change tire rotation and... - dluke313
Took my car in for service. Oil change tire rotation and back brakes,but I kept hearing a funny noise in the front of my car. They checked it and told me it was the stabilizer pins. So I had those replaced. Took the car and still heard the noise. I called the dealership and he apologized and told me to bring the car back. The service manager test drove the car and acknowledged the noise was still there. I made a appointment to bring the car back. They discovered it was actually the front brake calipers. He replaced both sides at no cost to me. I appreciate the fact that they acknowledged they made a mistake and stood by his work and word. I would definitely recommend this dealership to any Nissan owner for service. Thanks guys.
In and out quickly. Patty is always service oriented!... - rjcaac13
In and out quickly. Patty is always service oriented! John and crew are always excellent to work with. I had some errands to run and rental car was provided, without asking, at no extra cost.
From our sales person to the F & I department everyone... - Tammysakony
From our sales person to the F & I department everyone was courteous and we felt we were dealt with very honestly. Definitely worth the hour drive.
I worked with Jon Hausman & he was so helpful,... - Happy Driver
I worked with Jon Hausman & he was so helpful, knowledgeable, and treated me like family. It was a first class experience. And I absolutely love my new Nissan <3
Had an excellent experience with our sales agent Michael... - GiselaP
Had an excellent experience with our sales agent Michael Graham. He isn’t the type of salesman that try to rush you into making a fast decision. He was very helpful with all requests we had before purchasing our pre-owned vehicle and was able honor them. Thanks! PS several mistakes made with final purchase of paper work, but not a reflection of Michael’s service.
Zack Pedrick, Thank you for all your help thank you for... - gonzaleznoel114
Zack Pedrick, Thank you for all your help thank you for giving me the deal i wanted and working hard so i can get a vehicle...
I would NOT buy a used car from them. Especially a Nissan... - ryliechurch
I would NOT buy a used car from them. Especially a Nissan with a CVT transmission. Class action lawsuit and neither Jeff Wyler or Nissan will step up to help. Google before you buy, unlike I did, and go elsewhere...
I‘ve been taking my Mazdas here for service since 2014.... - Eileen.stern74
I‘ve been taking my Mazdas here for service since 2014. Always a good experience.
Service people very friendly and helpful.
Actual wait time is very close to what was quoted by the service consultant,
Great deal - Karen
Drove from Delaware, OH to see a car. Tried working with several dealerships in the Columbus area to no avail. Worked with Jeremy and Mario-they were great; very courteous and friendly! Got exactly the deal I wanted on my beautiful Nissan Murano Platinum Edition. Jeremy took extra time explaining all the many features of the car and even set up my bluetooth. I would highly recommend them and will buy another car from them in the future.
No Customer Service for a Factory Defect - IanV
Buyer beware, the sales department talks a great game about joining a family and how great their customer service is, but that is only when you are spending money. They will actively try to get you to take your problem somewhere else, or handle it yourself when it is a problem you should not have to deal with when buying a brand new car.
I bought a brand new 2020 Altima just off the truck, and one morning i came out to the crack pictured below. After finding no chip in the glass i reached out to the dealership for help. My sales person and the sales manager were surprised and asked me to bring it in for the service department to look at.
When i called for an appointment i was told there was nothing they would do by the service manager, and i was wasting my time. I was not given an appointment and told if i insisted on bringing my car in then whenever i wanted would work, because it would not take long. When i arrived a service tech looked at the windshield, could not find a chip, and said he needed to get his manager so they could start helping me. The manager came over to searched the crack for a chip (two times), then said it was impossible, there was nothing they could do, and told me i needed to call a glass company.
I went to the sales floor to talk to my sales associate, and the sales manager got involved again. They tried to do me "a favor" by calling their buddy at the glass company to get a discount because a new car less than 6 months old should not have this problem, and it could be fixed in 3 days.
About 15 minutes after i left the dealership the sales manager called to tell me the service manager contacted Nissan and they would cover it as a factory defect, but the windshield was on back order so it would be a couple weeks. Six weeks later i was still getting the run around about the part being on back order from everyone i talked to. I told my sales associate i was going to contact Nissan for more information and to get some help, he tried very hard to discourage me with several excuses about being short staffed, and back orders on all parts from covid.
I contact Nissan directly to inquire about my warranty claim and the windshield on back order, only to find out no such claim was filled for my cars vin number. I proceeded to file a complaint and send pictures to Nissan, my case was escalated within an hour to the Regional Customer Affairs manager who contacted me. They submitted a request to Buckeye Nissan to inspect my windshield for a warranty claim.
I was contact by the operations manager the next day to setup an appointment to look at my car, but before the call ended he told me i should contact my insurance company to start the process for a claim to get my windshield replaced.
When i arrived for my appointment two days later, the operation manager thoroughly searched every millimeter of the crack on my windshield three times around for a chip, before he said he would recommend to Nissan that it was a factory defect. Picture were taken and submitted to Nissan who agreed to replace the windshield as a factory defect. The windshield that had been on back order for six weeks was replaced that afternoon.
This entire process was eye opening, i was made to feel like i was an inconvenience and annoying because i was asking for help on a brand new current model vehicle, and they actively tried to get me to go away because i was not spending more money.
Odwali was so helpful. Even when I moved away he was... - Itsmotmitch
Odwali was so helpful. Even when I moved away he was there to help me with my car from across country. Odwali is a caring salesman and gets the job done.
Great service! - Shopper362
My check engine light came on. They analyzed and fixed it promptly. Kept me updated and informed. Definitely would go back and also recommend. Great service.
Excellent - 2kute
Sims Nissan service dept is the best to work with. From the svc mgr to the mechanics they are friendly and professional. Love this place!!!
What a joke - LOL
I bought a car for my daughter about two months ago. I still have not received the title for the car. The dealership was to pick up a car I traded in with the purchase. The car is still sitting in my driveway. I have called them at least 7 times about all this. Every time after talking to 6 people we will have someone there tomorrow....BUT NO ONE EVER COMES TO GET THE CAR.
Great Service! My Salesman, Christian Penafiel, was very... - Mary Grace
Great Service! My Salesman, Christian Penafiel, was very attentive and patient, understanding that i am a first time buyer, he helped me through the steps of buying my first car. I would recommend this dealership to my friends and family.
Don’t lease from this dealership - Unhappy
We leased a Nissan Juke
Turned it in after 3 years
Was told when we leased we could lease any vehicle at Nourse without paying a disposition fee
Nissan wants $300 plus to turn it in since I leased a Toyota from same dealership and even though I was way under mileage they want me to buy new tires.
They want almost $900
After my lease is up in 3 years I’m done with Nourse
ONLY a 4 star because of the BEGINNING issues, but the... - marksgirl1962
ONLY a 4 star because of the BEGINNING issues, but the final issue was cleared up by Kanoa. We got a great online deal, and service has been an excellent experience (oil change, but its the little things they did that was nice), so I would suggest them again. I have to drive 30 mjns to get here (Canal Winchester) so I'm not going to drive that distance for below acceptable service.
I would advise not going to this dealership at all. I had... - DissatisfiedNOhio
I would advise not going to this dealership at all. I had a lift gate repaired and 3 days later it was broken again. I had to take it to another dealer as well. Also, I would be careful taking a car here for warranty work as well. In my opinion, I feel like they find a way to charge you for warranty work. Heed the warnings on here. Do your research.
I went there with a pre-approval in hand and both keys to... - Llamaking122
I went there with a pre-approval in hand and both keys to my current trade in. I had gone to other dealerships and knew roughly what to expect money wise for my trade in. I told the salesman before we started the process that the one requirement was my payoff. It’s within the trade in amount on kbb and nada. After running my credit he comes back and said we can only offer you 3k less than trade in. On a car with no accidents no dents and low mileage. Not to mention they ran my credit at more places other than my preapproval. Wasted 3 hours of my day to walk out of there because it was a giant ripoff. It would be hard to EVER earn my business back after having my time wasted.
Bianca Sarabia made a potential sale one of the most... - JC
Bianca Sarabia made a potential sale one of the most difficult and unpleasant experiences possible. All communication was near impossible and my time was wasted as a result. I had inquired regarding a vehicle and waited on a response only to find it was sold after pressing for financing information.
I have Nissan Quest 2011 and Nissan seantra 2014 - Sirima krabnoi
Today I have problem with the engine and I call to make appointment they said I can come now so service is fast also I like the environment
Fred Martin Nissan
Ganley's Mayfield Nissan