68 Ohio Honda Service Centers

They did an excellent job of keeping me updated on the - rmsalvino

They did an excellent job of keeping me updated on the status of my vehicle repair.

Matt and his team did an excellent and timely job on my - Anita A.

Matt and his team did an excellent and timely job on my Fusion. They were pleasant to work with and I felt my car was in the best of hands.

DaJuan was so helpful and kept me informed as the service - dlsras

DaJuan was so helpful and kept me informed as the service was performed for me.

Prompt service and easy to book service for my vehicle. - Zolacken

Prompt service and easy to book service for my vehicle. Denise was very professional. I like that covers were used on the interior of my vehicle to keep it clean. I’ve been dealing with this dealership for over 12 years and still doing a nice job!

Clean, nice waiting area for service. - 1HotZ28

Clean, nice waiting area for service. Free refreshments are available along with a big screen TV. Big, well run service write up area with friendly, helpful staff.

I had great interactions with everyone I spoke to. - mschiltz

I had great interactions with everyone I spoke to. My car was well taken care of, and when there was an issue, I was given a car to borrow for the weekend. The great customer service I get here is the reason I keep driving down from Cleveland to have my Honda serviced.

People were all pleasant and professional. - TONYHODUN

People were all pleasant and professional. Service was done promptly and suggested service was proposed but not pushed on me.

I have had three new cars from this dealership. - GEN3

I have had three new cars from this dealership. Great staff and excellent service after purchase.

My service call went great Friday. - lvernon.dixon

My service call went great Friday. Brett Smith was customer friendly and kept me in the loop, suggested we attend to other services I needed while there so that I would not have to return for awhile. I got the Ridgeline in Feb. it has been a great vehicle. Highly recommend Roush and Honda and service rep. Brett Smith!

Ty is a great representative for Jay Honda. - edward_wainwright

Ty is a great representative for Jay Honda. He kept us update on the progress of my daughters 2014 Honda civic and repairs needed.

Customer service was amazing! - Chan

Customer service was amazing! Would recommend to anyone in need of a car. Definitely will be back.

Had some maintenance work done on my HRV; was kept very - dbeerman

Had some maintenance work done on my HRV; was kept very much "in the loop" as far as what was being done to my vehicle & when the work would be completed. Would definitely come back for all my service needs.

Having my car serviced before vacationing in Tennessee - donnafay11@yahoo.com

Having my car serviced before vacationing in Tennessee for a week. After we got back home, the next day, there was a huge oil leak under my car! Thank God nothing happened to it in Tennessee. We found the oil filter not on properly. Probably won't be letting them service my car again. I did take pics!

Great service from salesman. - donut10

Paul was very attentive to what I wanted to do and took care of it immediately. Paul had my tag on before I knew it and I was on my way in just a short period of time.

Fantastic experience. - ShannonM

Fantastic experience. Everyone appeared to be busy, juggling multiple tasks at one time, however you’d never know it based on the efficient & personalized attention we received. Everyone went above and beyond starting with Keith in sales, Shana in service and Jeanette in finance. I can’t say enough good things to show our appreciation for the top notch service. This is the only dealership I intend to work with moving forward.

Amazing experience at this dealership. - Hillaryplus1

Amazing experience at this dealership. Large inventory and the vehicles are clean! They worked out a great deal for us!!

There are other Honda service centers closer to my home, - smartcookiebcs

There are other Honda service centers closer to my home, but none with the exceptional service provided by Hugh White Honda. Their technicians have been well-trained and have done the highest quality work every time I've taken my Accord and Odyssey to them ( since 2004 ). Steve Skaggs ( "my" service advisor ) gives great advice based on his years of experience. I trust his instincts - and I've never been disappointed !

We drove down from Toledo to go to a concert. - Cindy

We drove down from Toledo to go to a concert. We were meeting friends for lunch, so we planned to get off at the exit where this dealership is located. When I signaled to exit, the check engine light came on, and the shift indicator "D" started flashing. We pulled right into Joe Morgan Honda. Laura met us when we walked in at 11:00 (service closes at noon on Saturdays), and we explained our plight. Long story short, there was someone there to diagnose it, they happened to have the part, and it was ready for us after we had lunch with our friends. Everyone was so nice, and it was such a relief not to have to deal with a broken down vehicle 2 1/2 hours from home. HUGELY recommend them!!!

The service department is top notch, and getting an - Bigpaws

The service department is top notch, and getting an appointment is quick and easy. Shaun is very knowledgeable and easy to work with. We have always been very satisfied with the quality of work done by the service department. We also bought our 2022 Civic Sport hatchback touring at Ohio Valley Honda, working with Josh. Was a very easy buying experience with no pressure to add expensive add-on's or to purchase an extended warranty. Jim

I always receive good service. - Donizetti1118

I always receive good service. If I have an emergency, they squeeze me into the schedule and complete the job.

I was completely impressed with their professionalism and - candacefeagin

I was completely impressed with their professionalism and customer service! I would recommend Performance Honda to anyone needing ant type of service completed!!

Friendly Customer Service - lhardesty

Beginning with the scheduling with Sue, to the service call and the check out, everyone was exceptionally nice and helpful. The key drop and the car wash were very nice touches.

Moving to a new area always brings challenges, and when - Dave J

Moving to a new area always brings challenges, and when my 2023 Honda's engine light suddenly appeared shortly after settling in Medina, I was concerned about finding reliable service. Fortunately, my worries were swiftly eased by the exceptional assistance of Dan W in the Service Department at Rick Roush. Upon calling the dealership, I was promptly connected with Dan, who was able to quickly schedule an appointment that fit my busy schedule. His knowledge about Honda vehicles was evident, as he patiently explained the possible causes of the engine light and what to expect during the service visit. Dan ensured that my car was seen promptly by the service team, who diagnosed and resolved the issue quickly. Throughout the process, Dan kept me informed, providing updates on the progress and making sure that any additional questions I had were answered. Dan's friendly demeanor and genuine interest in helping customers stood out. Moving to a new town can be daunting, but Dan's assistance made me feel welcomed and reassured that my vehicle was in good hands. His dedication to customer service is commendable and truly made my experience with Rick Roush a positive one. If you are in Medina and need your Honda serviced, I highly recommend reaching out to Dan W at Rick Roush—you won't be disappointed.

If there is a problem they are on it. - judithhylton

If there is a problem they are on it.. nice to deal with. I won't go anywhere else

They did a superb job on removing the dents on my car. - Cwhite

They did a superb job on removing the dents on my car. When I received the ca back it was it was beautifully cleaned. They fixed the dents soon after I delivered it for repair. Excellent job!

We were on a road trip from Indianapolis to Washington DC - tammie

We were on a road trip from Indianapolis to Washington DC in our Honda Pilot that we had just purchased 2 months ago. We had a "transmission temperature too high" This was the second time we experienced this. The first was a month ago and we returned to our dealership where we bought it and they SAID that we were just a quart low on transmission fluid and that we would be fine. Needless to say they will be receiving a scathing letter. Not only did they overflow the fluid which contributed to the problem today, they lied about having done the recalls and lied about the car having a tow package. (We were not towing today but were last month when it first happened) Ryan at Bill Marine took us, got us in right away even though they were busy today and got the transmission completely flushed and took care of the recalls and even saved us over $200 by having Honda cover a large portion of the problem. He was very honest and upfront with us about what was going on and got us on our way in a couple hours, back to our vacation. He even told us what we need to do when we get back home to get it safe to tow for the next time even though they would not get the business since we are out of town. Thank you for your kindness, understanding our urgency, your honesty, and your quality service! We appreciate you making us safe again!

Today was my 1st appointment for oil change and to fix a - snjones75

Today was my 1st appointment for oil change and to fix a recall since I purchased my Honda. I purchased in Lancaster and that is not convenient so I was worried since never owned anything but GMC and Chevy so not familiar with dealers and service. They waved me in told me where to park, put keys and welcomed me at 6am with smiles. Everything was so smooth Kevin Withers was who helped answer all my questions to making sure he covered everything with me. All the staff was amazing and polite, even the lady cleaning and getting coffee ready in waiting area. It was so convenient to arrive at 6am get all done and make it to work in time. I was given the option to take a shuttle if the recall took too long but that was not even necessary. I hope every service needed goes this smooth. Thank you all!!! They even washed it for me 🥰

Very pleasant and accommodating. - Doug H

Very pleasant and accommodating. Service writer listened to my problem and assured me they could resolve it.

Always thorough and available. - brownimk1of5

Always thorough and available.Very helpful and polite! They are honest and their waiting rooms are always clean.