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It was exceptionally easy to make an appointment. The... - sstack70
It was exceptionally easy to make an appointment. The technician was ready to work on my car upon arrival. All work was done within a very short amount of
time, The staff was very friendly, knowledgeable and accommodating.
Top Reviewed Service Specialists At This Dealership
I want to thank Mehdi for all of his help, and for going... - tjhibb02
I want to thank Mehdi for all of his help, and for going above and beyond with recent service on my CR-V. I appreciate how he worked directly with Honda to have the repair work done as part of the vehicle warranty when I was having difficulty navigating through the process. It is great to see how Roush backs up their clams of great customer service!
I liked the employees.They were skilled and knew what... - stevenwhalen45
I liked the employees.They were skilled and knew what they were doing.The time it took to service my car was not very long,it was done quickly.
Prompt, efficient, clean. Waited on site while regular... - SdC
Prompt, efficient, clean. Waited on site while regular maintenance was being completed. I was done in 45 minutes and smelled fresh baked cookies the entire time. Very nice and welcoming
We have purchased numerous vehicles from them over the... - Scott
We have purchased numerous vehicles from them over the years. Recently we had a maintenance issue with our 2018 CR-V that was technically out of warranty. Due to the fact that the car had low miles and we had a long history with them they covered most of the cost. They didn’t have to do it but they did. I know my wife and really appreciated it nor will we forget it. In fact we are looking to purchase a new Passport.
Assistant Service Manager
Honda Service Advisor
Toyota Service Advisor
The service agent Mike was great. Thank-you to Olivia for... - email@example.com
The service agent Mike was great. Thank-you to Olivia for answering my first phone
call and getting me the appointment to end my lease.
Took my car in for body repair..Marty Almester and Autumm... - Jogirl7!!!
Took my car in for body repair..Marty Almester and Autumm Bailey were great to work with.. Class act and my car is beautiful !! Happy customer
Kevin was informative and straightforward. The service... - klhav
Kevin was informative and straightforward. The service was very quick. He was patient with all of our questions and didn’t seem to mind going over all of the repair plans with my husband after he spoke with me! He was able to secure a loaner vehicle that could accommodate our large family. It is service done well that will keep us customers. Thanks again!
My experience was great! I had some concerns about my 6... - myersverna
My experience was great! I had some concerns about my 6 year old vehicle and the service staff made sure each detail was checked. I am grateful and left relieved that my car was in good shape.
John Lowe did a great job in showing and helping us pick... - Jeff
John Lowe did a great job in showing and helping us pick the car we ended up purchasing. He was very nice and explained everything clearly.
Service was professional and timely as promised.The only... - KT
Service was professional and timely as promised.
The only thing I can see concerning is why does this comment have to be 25 words when I said it in 7? Thank you!
Amy Pickens did a great job getting my car serviced on a... - Sburnham3000
Amy Pickens did a great job getting my car serviced on a busy Friday morning. My headlamp was replaced and part for backup camera was ordered.
I wanna shout out to Justin Miller in service! He was... - Teri.parr
I wanna shout out to Justin Miller in service! He was very polite and knowledgable in and out quickly way to go Justin nice job
Just want to praise Nicole for resolving a problem on... - Cincystormer
Just want to praise Nicole for resolving a problem on pick up of my car. It was almost 5:00 pm and the auto was returned with no air conditioning. She took action to get with the mechanic to find the problem. He reviewed the auto and resolved the problem.
Wendy is always going over and beyond making customers... - merfarmer
Wendy is always going over and beyond making customers feel special. Thank you so much . I love my car ! I give 10 stars Thx Wendy
Worst Honda dealer. They are just cheaters not dealer.... - Alex
Worst Honda dealer. They are just cheaters not dealer. They fixed my A/C last August and just after 10 months same problem comes to my car. they refuse to fix that and they want charge me 400.00 just to check my car.
Don’t waste your time. They take walk in without an... - AHMEDZ2383
Don’t waste your time. They take walk in without an appointment for oil changes an let people wait with no problem. But if you try and drop your car off for the same thing an pick it up the next day it’s an issue.
Still waiting on a call back from the service manager to ok this. In the mean time I just I asked a different dealer to do it, who had no issue with it at all.
Great job, thank you for taking care of our car. Sylvain... - Ohio
Great job, thank you for taking care of our car. Sylvain Lapare did a great job. Got my car fixed right away, especially because he knew we were leaving on a family vacation.
Murphy Williams sold me my 1st brand new Honda Pilot and... - Kcarroll005
Murphy Williams sold me my 1st brand new Honda Pilot and my 2nd pilot and I love them both wouldn’t go to anyone one else for a car. He is great at what he does will go above and beyond for his customers.
Sorry Lindsey Honda...thumbs down, Second attempt, 2... - Advertisements didn't match your customer service
Sorry Lindsey Honda...thumbs down, Second attempt, 2 hours (again) past my scheduled appt. & service work not even started. No communication to me Won't return.
I Had Several Issues With My 2017 Honda Accord That I... - BillyGc
I Had Several Issues With My 2017 Honda Accord That I Purchased Brand New From This Dealership. I Had Problems With My Headlight, Collision Assist, Rear Wheel Bearing, Battery, And My Tire That Was Chewed Up From The Ball Bearing. I Contacted Apostolakis Honda And Sherri (Shop Manager) Answered The Phone. She Had A Very Negative Attitude On The Phone. We Setup An Appointment With Her. Whenever We Brought In The Vehicle She Still Maintained That Negative Attitude The Entire Visit. Anything I Would Say She Would Interrupt Me And State "That's Not The Problem" And Continue To Type Her Notes. The Issue With My Collision Assist Was Never Diagnosed As She Didn't Include Them In Her Notes. We Had To Contact Three Different Employees From This Location To See What The Extended Warranty Covered. We Talked To Someone Who Finally Ordered Us A Booklet That Goes OVer Warranty Coverage. (Didn't Recieve As Of Yet). She Fought With Us About A Honda Battery That SHould Have Been Warrantied As It Was In The Vehicle 29 Months Before It Went Bad. When The Battery Its Self States It Has A 100 Month Warranty. She Does Not Support A Positive Image For The Apostolakis Auto Group. This Woman Needs to be Coached Or Fired. Whenever I Would Come To This Location (3 Times); Two Of The Three Times She Was Stuffing Her Face With Food At The Service Center Dropoff.I Requested Several Times For Her Managers Number She Would Dismiss That Request And Keep Talking Until I Demanded Her Managers Number. I Also Requested For Hondas Corporate Number And She Referred Me To The Owners Manual. When I Stated I Would Report All Of This She Told Me "Good Luck". Sure Enough, The issues That I Stated Where Correct And Fixed At My Cost. I Will Be Contacting Honda On These Issues. I Also Won't Purchase Another Vehicle From This Autogroup.
service department the worst there is - sassy
took my truck in there and told them several things that needed done when I picked it up they didn't do anything to it, they never fixed anything that was wrong with the Truck said there was no need to fix it, what is wrong with you people the worst experience ever I am sorry I bought a Honda thinking about trading it in on a GMC
Thieves! What a horrible experience! I will warn... - Seattlejoy
What a horrible experience! I will warn everyone I ever talk to, to avoid this place like the plague!
They were just supposed to fix a recalled airbag. But of course they “find” a repair that needs to be done! Oh, and it will be very dangerous if we don’t fix it! They saw my meek, trusting husband coming from a mile away!
They charged over $450 for replacing a lower ball joint. I called our regular mechanic, Kohler’s in Hudson, who said they would do it for $125, including labor! I found the part for $45 with a quick online search. They charged us $160 for the part, plus $130 for alignment ((Leipold will do it for $80) and $130 an hour for labor!
Awful, horrible swindlers!
John Hinderer Honda
Germain Honda of Beavercreek
Service & Parts Director