excellent service, excellent dealer1 - Casha k
I recently had an incident when I was driving to work. There was a 55 gallon trash barrel in the middle of the road. I was in the passing lane with a car less than 3 car lengths behind me. I could not stop or swerve or there would have been a serious accident. So I held on to the steering wheel, prayed, and hit the trash barrel head on. When it hit the car the trash can split in half and went under the car. The car was drivable, so I continued on my way to work. It was dark and I had a meeting at 7:30 AM so I went right into work without being to assess any damage. When I got out of work it was dark and I couldn't really see any damage. I noticed on the way home, the check engine light came on. My husband went out and checked the car and said the bumper was cracked and the spoiler was damaged. I had to have my car scheduled for oil change so I thought I would have the body shop look at the damage as well. The insurance company said I had to go to someone they were contracted with. I took it to the body shop and Ralph looked at my car and recommended I ask the insurance company to assign the claim to Bob Fisher. He explained the process to me and I worked with Melissa for interaction with the insurance company. In short, they got it approved and scheduled the work. I had the oil change done on my lunch break and they let me know the one sensor was gone due to the incident. They coordinated the extra work with the body shop and completed the work. I needed to travel for Thanksgiving and was worried about having my Equinox back before the trip. Melissa said she would let me know by Tuesday when I could expect my car back. Monday night I got a call from the body shop (and I apologize I don't recall the employee's name). My car was done and I could pick it up that night. I had plans so I arranged to pick it in the morning. I picked my car up at 8 in the morning the next day. I was so excited to get my car but I was more impressed by the how great my car looked. They even detailed the car for me. I am so glad I met Ralph and Melissa. They provided the utmost in professional, excellent customer service. I am so glad I bought my car at Bob Fisher and I trusted them for service and body work for my car. The purchase was awesome with Mr. Krause, the service was awesome with the service department and the body shop was extraordinary. My apologies for those I could not recognize by name. Exceptional employees, exceptional service!!"
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