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All were really friendly Rodrigo Vaccari helped me a lot... - america292000
All were really friendly Rodrigo Vaccari helped me a lot understanding everything, he is very trustworthy, he listened and was very attentive to what I said.
Top Reviewed Specialists At This Dealership
Sales & Leasing Consultant
Nick was so helpful in finding my husband the truck he... - Eva and Micah Smith
Nick was so helpful in finding my husband the truck he wanted! He was patient, courteous, and positive! Would definitely use him again in the future!
April was absolutely fantastic and helped me get the... - krmarsh1s
April was absolutely fantastic and helped me get the perfect car! Her customer service was extraordinary and her friendliness is unmatched. Very professional and personable.
This is our second purchase with Marquita. She is a... - Scamp749
This is our second purchase with Marquita. She is a delight to work with and goes out of her way to get you the best deal possible. Capitol is lucky to have her!
Toyota Certified Sales and Leasing Professional 423-260-3089 cell 423-892-0661 office
Toyota Certified Sales and Leasing professional 423-305-5103 , 423-892-0661 office
Toyota Certified Sales and Leasing professional 423-892-0661423-892-0661
We knew the vehicle we wanted, contacted the dealership... - brentwoodorem
We knew the vehicle we wanted, contacted the dealership online and made an appointment, even with a trade we were out the door in 1 hour. Great experience all around.
Sr. Sales Specialist
Sr. Product Specialist
Toyota Of Knoxville is the best, the staff is the best,... - Rbuttram64
Toyota Of Knoxville is the best, the staff is the best, they took great care of me, service, finance, the salesmen went above and beyond of what I needed for answering any and all my questions, I will continue my business with this dealership.
I am always (often rightfully) skeptical of car dealers,... - hotdognc2
I am always (often rightfully) skeptical of car dealers, especially when it comes to used cars. But Levi and his team engaged in a fair and responsive negotiation via email and phone and had the car delivered to my home across state lines in a matter of days. Surprisingly painless given I purchased long distance sight unseen. I am definitely pleased with the entire transaction.
200,000 mile maintenance on 2006 Sienna. Great greeting &... - RussS
200,000 mile maintenance on 2006 Sienna. Great greeting & service by the lady that took care of me & my wife's van. I recommend Rick McGill's Toyota and especially the service person Robybyn Hicks. She's taken care of me, before, and always does an excellent job. I trust her to do what's right for my vehicle and the people doing the work.
I had a low pressure fuel pump recall and found out later... - Never again
I had a low pressure fuel pump recall and found out later that the fuel tube didnt get connected to the tank during repair....I was filling tank a few days later and fuel was running out from under my truck. I WILL NEVER GO BACK.....The worst part about this is that I had my kids in that vehicle.....It will never happen again.... FUEL LEAK 😡😡😡
This used to be Ron Hibbard Toyota which I purchased two... - AustinSq
This used to be Ron Hibbard Toyota which I purchased two vehicles in the past with great interactions both times. Now it's become BIG BUSINESS TOYOTA and evidently customer loyalty has no meaning. It's amazing that my trade is only worth the exact payoff. But they obviously are not trying to make a deal. So if you find the same vehicle you're looking for elsewhere, don't waste the drive to Gallatin.
Grover was awesome!!! Everyone was awesome here!! Rodney... - emilysusanne
Grover was awesome!!! Everyone was awesome here!! Rodney also was helpful in finding my grandmother a car that was an excellent choice for her awesome service!!
Purchased a new limited edition Toyota van in 2020. Some... - Dan Stupka
Purchased a new limited edition Toyota van in 2020. Some time later my daughter wanted to use the vcr to play a movie for her daughter. We found the head sets but no remote. I told the sales manager who said I waited to long but would check. No reply. I told him you take for granted that everything is in the vehicle like your spare tire. He said I did not have a spare.
The service department said yes you do it is under the vehicle passenger side door. I wonder how well the sales force knows the product they are selling. Will contact Toyota Care to solve the problem.
Salesman Fred Riddle was very helpful and explained all... - coyirvin
Salesman Fred Riddle was very helpful and explained all questions in detail dealership was very clean and neat all employees where very friendly and was a hreat experience
When I called to schedule an appointment to test drive... - DMCovi
When I called to schedule an appointment to test drive the Highlander Hybrid, the staff was extremely helpful. Aydden was wonderful to work with and he was very accommodating given that we were shopping with our baby. Our car buying process with Aydden went smoothly and was by far the best experience we had in purchasing a vehicle, even with a 7 month old. I am extremely grateful for how helpful and kind the staff was at Wyatt Johnson.
Great price and great experience. They were patient as we... - tabinkley
Great price and great experience. They were patient as we compared different options. I felt like they were looking out for my best interest. Jacob was great and so was Mark.
Dropped my 4Runner off for service scheduled for 6 AM.... - Justin H
Dropped my 4Runner off for service scheduled for 6 AM. Knowing that doesn’t mean it would be done at that time, but at some point in the day. Arrived back after 5pm, paid my $1300 bill for tires, 4 wheel alignment and oil change. Got in my vehicle to see none of it had been done. Still the old tires on, no alignment or oil change. This was after the mechanic Corky called to confirm that the work had been completed. Needless to say I won’t be doing business there in the future.
Assistant Service Manager Paul Smith is awesome to work... - G
Assistant Service Manager Paul Smith is awesome to work with. He thoroughly explains everything and is a true professional. This is my go-to place for service on both of my family's vehicles.
Best experience I’ve ever had at a dealership very nice... - darb47
Best experience I’ve ever had at a dealership very nice people they got me a better deal than what I came in with from another finance company
I had one of the most pleasant car buying experiences... - Phillip
I had one of the most pleasant car buying experiences ever at Roberts Toyota. I've been buying cars for 50 years and Toyota Trucks for 37 years. Cory Southern, my salesperson, was great to deal with. A true Gentleman that believes in his product, was patient, helpful, personable and such a pleasure to deal with. I am blessed to have met him. I drove about 90 miles to see a truck that I found on the internet and they made sure that I drove it home. I will be sure to contact Cory and Roberts Toyota when I'm ready to buy again. Definitely a 5 Star dealer, I'd rate them higher if I could!
Bought from here first time customer. I would absolutely... - Natasha
Bought from here first time customer. I would absolutely purchase here again in the future and refer friends and family. Salesman was awesome. Easiest buying experience I have ever had.
We just purchased a used Chevrolet truck through Fox... - England family
We just purchased a used Chevrolet truck through Fox Toyota in Clinton. Our salesman was Dagean Long. It was one of the smoothest automotive purchases we have ever made. We plan to contact them for future purchases. Thank you for great customer service. The Englands
I had a recent experience with Toyota of Kingsport that... - sstreet218
I had a recent experience with Toyota of Kingsport that was very disappointing. We found a 2018 Toyota Sequoia Platinum listed on several websites, including the Toyota of Kingsport website, for $50,950. We were eager to speak to a salesperson to see if we could come to the amount we needed. Marvin Tolley called me to discuss numbers. He informed us that they’d decided to raise the price of this vehicle to $53,900 due to the decision to certify the Sequoia. Raising a price by nearly $3,000 like this is unacceptable. This put the vehicle out of the range of being able to negotiate for us at all since we had offered $45,000 to buy straight out with no trades. Toyota of Kingsport needs to make sure of their pricing before listing it on multiple websites. We are ready to buy, but they lost our business after this. We do NOT recommend going to Toyota of Kingsport!
Friendly, will do anything to help. They went out of... - john sherfey
Friendly, will do anything to help. They went out of there way to meet our needs. Nice an clean dealership. The price you can't beat.
Unprofessional dealership - Wudbuchr
I was driving home from Memphis with the sunroof on my 2013 Avalon open. When I tries to close it, the "accordion" weather seal on the riders side ripped. I drove into the Toyota dealership to see about getting it repaired. I went to the Service Department and asked Talerio Hall what it would cost to have my car repaired. without looking at my vehicle he estimated the cost to be $220.20 for labor and $62.91 for the part. Thinking that was a little high, I called Service King, a local body shop, to get a second opinion and headed to the Parts Department to get the part number. The person behind the counter refused to give me the part number stating that "It is against company policy to give out part numbers." I told him that I had Service King on the phone and asked if he would give the part number to them. He accepted my phone, walked over to another computer terminal and provided the person on the phone with the number he had looked up. I left the dealership and went to Service King. Upon arrival, Taylor said that the parts salesman had given them the wrong part number. I was able to replace the part on BOTH sides of the sunroof for $60.00 out the door. This is the first time in more than 60 years of working on cars that a parts department would not provide a part number - whether or not I actually purchased the part from them. Just very poor Customer Service. I now drive out o0f my way to go to other Toyota dealers. Incidentally, this issue just cost Robinson Toyota a $40,000. sale because I just bought a 2019 Highlander from another dealer.
Promises the world and doesn't deliver - SillyGirl60s
I purchased my new Prius V in Memphis, made it clear to Castellaw in Dyersburg that I planned to use them for all my service needs because they are closer to me than Memphis, I even asked them if it mattered that I purchased the vehicle at another dealer, and should I just bring it there rather than establishing a relationship with Castellaw Toyota. I receive nothing but positive replies to bringing my vehicle there. I did for the 5000 mile check up. While I was there I asked if they could touch up the paint on the hood and rear of the vehicle. I was immediately told without hesitation that I could "BUY THE PAINT FOR $35.00 AND TOUCH IT UP [MYSELF]"... I was shocked. Excuse me? Are you saying your service people cannot touch up the paint or are you refusing to touch it up? Next thing I know the guy is taking pictures and "sending it to Toyota" and "I should hear from them shortly". Six weeks later I still haven't gotten it fixed. I complained. Then I was asked to bring it BACK to get touched up. I WAS PROMISED IT WOULD BE DONE NO MATTER WHAT... instead I was faced with a CRYBABY CUSTOMER SERVICE MANAGER WHO COMPLAINED TO ME!!!! That is going to COST HIM (personally) $150.00 out of pocket... okay well I am paying $33,000 and plan to bring my vehicle here for the rest of her life and you're complaining to me after I waited a month and had to make several phone calls and complaints... it what I thought about when I said, I really don't care... The guy walked away after promising me the world IF I TRAVELED UP THERE... 60 miles round trip. I speak to regional manager who says... I was out of control? REALLY? Wolfchase offered that I could buy paint for $8.00 the same that Castellaw Toyota wanted $35.00 for and neither dealer wanted to touch up the paint on my brand new less than 5000 miles $33,000 vehicle!!! HOW PETTY IS THAT? I WILL NEVER AGAIN BUY A TOYOTA OR BRING MY VEHICLE TO EITHER DEALER WHOM I DO NOT TRUST. Personally, I'm sorry I ever tried to have TOYOTA LIVE UP TO THEIR PROMISES. I had issues with the Toyota of Rockland in NY too and that is why 12 years ago instead of buying a Matrix I bought a Chevy Tracker. A vehicle that I never had to ask to be touched up because they did it automatically and the vehicle was designed with A BUMMPER ON THE BACK. DO NOT BUY ANY TOYOTA WITHOUT A BACK OR FRONT BUMPER WITHOUT A PAINT TOUCH UP WARRENTY!!!
Chuck Hutton Toyota
Toyota of Cleveland
General Sales Manager
Toyota of Cool Springs