I drove four hours to Capital Toyota in Chattanooga to - Trent Duncan
I drove four hours to Capital Toyota in Chattanooga to purchase a $75k Toyota Tundra and trade in my 2018 TRD Off-Road Tacoma, which was in excellent condition.
The managers began the process with an unreasonably low trade-in valuation for my Tacoma. After negotiations, I asked my salesman, Luke, to submit a standard counter-offer to management. He flatly refused to do so, stating, “No, that’s the deal.” This abrupt refusal eliminated any opportunity for further fair or collaborative negotiations. I feel the transaction was handled poorly, with a lack of transparency and mutual professionalism.
Furthermore, during the financing process, Chandler, did not process my $500 military rebate before the close of the sale. To resolve this error, the dealership promised to mail me a $500 compensation check. After a full month passed without receiving the funds, I escalated the matter directly to the General Manager, Eddie Triplett, who apologized and expedited the missing $500 check next day.
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