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Great shopping experience, Great Service - Satisfied Customer
I read the negative review of a customer from May 19, 2019. It could not be more off base regarding Royal's service. My family has purchased cars from Royal Chevrolet since the 1970s and we have had nothing but good experiences through the years. I bought a new Tahoe from Royal last year and I have serviced there since I purchased it. The team is efficient, honest and they follow through on their promises. I have also used Royal Collision Center in the past. They have always provided excellent service and their repairs have been flawless. I have recommend friends, clients and family members to Royal for years and I have always received great feedback on their service and hand holding. I don't usually write reviews, but I felt compelled to provide a justified review of Royal's service based on 40+ years of great experiences with Sales, Service and Collision.
Top Reviewed Specialists At This Dealership
Thank you Malcolm and Angel for the great service I... - Cindymdavis1
Thank you Malcolm and Angel for the great service I received during my recent visit to purchase a car. The entire experience was very positive and appreciated.
Hall Chevy always answers questions. Great customer... - ANolette
Hall Chevy always answers questions. Great customer service team that is always welcoming and friendly. Very nice, comfortable and clean waiting lounge with good coffee.
Internet Sales Manager
excellent - donsharon5
maintenance visit and as usual great customer service- Appreciate this service . We have always driven our car a little further to get great service- thank you
Great Service - bevsjoy
I am satisfied with the service received for my car. The facility was clean, the employees were pleasant and professional. I will be back again.
2017 Escalade - ken & Debbie 17
Boyd Chevrolet Buick GMC of Emporia, Virginia was great to deal with. Their staff is very knowledgeable, friendly and willing to help in any way possible. The Sales staff was able to answer all questions we had and we feel that we were not pushed to make any decision. My Salesman, Logan Rowley, explained several options that made our decision to purchase the 2017 Escalade easy. We would recommend Boyd to family and friends.
Repairs. - Dane
Very good experience. Bill in the service Department was more than helpful the use of a loaner vehicle was more than appreciated leasing a vehicle for 60 plus days would have been an extreme financial set back. We thank you for exceptional service!
New and Used Sales
Great experience, from Josh at sales all the way through... - John
Great experience, from Josh at sales all the way through financing and out the Door. Thanks and we will do business again. See you soon!
Speed of oil change - LLOYDFISHES
I brought my vehicle in for oil change and tire rotation and everything went great as usual. I always bring it in for service when it's due.
I had the greatest experience at Country Chevrolet with... - Clarence91
I had the greatest experience at Country Chevrolet with our Salesman Ben, Steve the Sales Manager, and Steve the Finance Manager. First off they waited for my wife and I to come in for their last appointment at 830pm for what I anticipated to be a quick test drive and maybe we'd be back in the morning, but no, these guys stayed until nearly midnight to help us reach a decision on a used vehicle. The entire process was so pleasant and stress free, I cant say enough how much I enjoyed working with these men at Country Cheverolet. they gave us an excellent deal on a great vehicle that we are very happy with! Their upfront pricing and no hassle sales approach made for one of the best car buying experiences I've ever had. I would highly recommend buying or leasing from Country Chevrolet and I cant wait to purchase our next vehicle from them in the future! I will be shopping here long after I am no longer a resident of Virginia.
Buying experience - Art13
I am a 58 year old man and have purchased many vehicles in my life. My wife and I just purchased a vehicle yesterday from Ken's business and it by far was the best car buying experience of my life! Tyler, our salesman was kind, knowledgeable and courteous. There was no pushy sales guy following us around or calling every other day asking if we had made a choice. We went in, spoke to Tyler and he said if we had any questions just catch his attention and he would be glad to help. We spent the next two weeks looking around at other places but it was crazy. My wife now has her new 4 runner she wanted and when I'm in need I'll be back! Tyler your my guy.
Easy no pressure no stress fast process - MG
Had a great experience selling my vehicle to these folks. Thank you so much to Saundra Elliott for a smooth and easy process. I would highly recommend this group. Thank you again! MG
Best Service Center! - Jmkeyser94
This is honestly the best service I’ve had of any dealership. I had an appointment for an oil change at 10 a.m. I showed up late and they still had me taken care of in less than 45 minutes. They are always very informative, they never try to pressure you on any services. All of the techs/mechanics are very friendly and clearly well trained. I drive an hour and a half from FarmVille to have my service done by them, if that tells you anything.
Excellent - CJVA
I was in the market for an SUV and decided to purchase a Chevrolet; and I am so glad I did. The entire process was smooth and stress free. The whole Chevrolet team was polite and helpful.
Great Company for Service - hdmom
We just bought a 2016 Chevrolet Silverado and we received a recall in the mail. We did not buy the used vehicle from them, but, when I called to get an appointment it was no problem and within hours, we had an appointment the same day. It was our first visit for service and they were very prompt and professional and we asked for a regular service also and they had no problem with it. I would definitely recommend CMA Colonial Chevrolet.
Holiday Cadillac Roadside Assistance - Karen Sublett
Holiday Cadillac provided me with Roadside Assistance and when car was able to run replaced my battery asap. Wonderful dealership. All if the people are so kind, knowledgeable and efficient.
PURCHASE OF LEXUS - Hokie
I was browsing Ramey’s Website and found a pre-owned Lexus which I liked. The Lexus was on their Richlands lot. I contacted them via E-mail to get more information about the vehicle and to discuss pricing. I exchanged multiple E-mails with Sidney Smith and Brandon Sheets. After we had basically negotiated a deal via E-mail, my wife and I traveled to the Ramey-Richlands dealership to test drive the vehicle. While driving the vehicle, we discovered that the windshield had a tiny chip / pit, which the dealership promptly had repaired to our satisfaction at their cost. We then finalized the deal.
While visiting the dealership, we met with Brandon Sheets (manager), Christian Yates (sales), Frank Browning (sales), Eugene Hilton (sales), and Chance Moore (finance). All of them were very professional, courteous, friendly, cooperative, and helpful. This was our first experience with the Ramey-Richlands dealership, and it was very positive. We would not hesitate to deal with the Ramey-Richlands staff again for future vehicle purchases.
Great experience!! - Jackhammer
Tom provided me great options in the purchase of our vehicle and works wonders to beat any competitors. Does not overwhelm you or pressure you into a purchase, great salesman.
Awesome Experience - summerdude
Had a great time buying a Hyundai here. I was treated great and I am now happily driving a car from Jim Price. Will go back again
Great Service and Great People - Pammy64
1st time servicing my vehicle here, let them know up front what needed to be done and asked for pricing. Called on a Monday to bring it in that Thursday, very accommodating, most dealerships there is over 2 week wait. Worked with Dave the Service manager and my Service rep was Melianne.. They did everything they could to assist, had some communication issues but it all worked out and the price I was quoted was the price I paid for Service. I will be bringing my vehicle there from now on for service instead of where I had been taking it for over 8yrs Thank you Everyone!!! GREAT JOB.
I came in to buy a Used Tahoe ended up buying a new... - Dmart
I came in to buy a Used Tahoe ended up buying a new Silverado and a used Colorado. Travis Fink did a terrific job I would recommend this dealership to anyone. I am taking my 92 year old mom to trade and purchase a car from then probably this week. Great guys to deal with
Great Service and Good Deal - Michael
This was both my first car-buying experience and my first experience with Jerry's and I was honestly surprised how painless and low-pressure the process was. Tracey was incredibly easy to work with and upfront with at all points of the sale. At the end of the day I got a good deal and great car without the normal hassles that come with car-buying. Would recommend to anyone looking to buy a new or used car.
Excellent Sales Person and Service - JoeP
I recently brought a vehicle from Drakar Ferguson. He took his time to explain the vehicle as well as the car buying process. He was very detailed and professional. I highly recommend Drakar and Radley. My wife is in line for a new car soon so I will be contacting him. This is the 4th car that I have purchased from Radley. I will be back for the next ones. Thanks. Joe Perez
Did not honor deal - Motorcycle guy
Car Gurus had a car for sale at Rick Hendricks Chevy. 2019 Impala V6 with 6406 miles for $21187. The car was listed at Rick Hendricks Chevy website (same car, same pictures, with same miles) for $23355. I contact Car Gurus. I will never deal with Rick Hendricks Chevy. I'm waiting to hear back from Car Gurus.
Great service - Jake21adler
I went into Valley CDJR not really sure what to expect. The customer service from the sales team and management was very friendly and they all made it a very easy and transparent process!
You can find more respectful people. Terrible, Garbage! - Mike H
Please find another dealership! this one is garbage. Kayla Atar is great but the "head-shed" won't care about you and treat you like an idiot.
When I received the email asking for me to leave feedback, this is what they said:
"We strive to make every call, appointment, and visit to our dealership a remarkable experience for you, our customers"
The statement is an absolute lie. The dealership thinks that everyone that walks through the doors is an idiot. I dealt with Kayla Atar, a very good and conscience driven sales lady. She did what she could to ensure a smooth transaction but no one could ensure smoothness with the monster known as Lindsey Chevrolet.
My 2015 Silverado had a transmission killing event. Something to the effect of the shaft on the 4th gear broke in half and there was no warranty. The ridiculousness that I went through to purchase another vehicle was something I don't think ANYONE should have to deal with. I dealt with one of the four sales managers who kept asking what my bottom line on a payment was (stupid four corners or four square selling). I told him and he cam back to me about 15 min later and gave me a number that was about $200 higher than my bottom line. I asked why he would do that knowing what I told him and what he showed me were so far apart. I let him know if he can't get to the number, no problem I would go elsewhere. He leaves and comes back at approximately $150 away from my bottom line. What??? What did he not figure out from our last conversation 20 min ago? He then tried to tell me that he would take off the $1595.00 used car fee that supposedly pays for 2 oil changes and all weather mats. If you do the math, 2 oil changes are about $100 each and the cheap all weather mats were not worth $50. The sales mgr tried to act like he hooked me up by removing the charge. I'm pretty sure you can't force the consumer to pay that fee.
After almost the entire evening spinning our wheels and playing the 4 square game, my wife and I ended up leaving the dealership without making a deal. That night I was advised by another member of Lindsey Chevy to ask for Mr. Brooks. I showed back up the next day and Mr. Brooks began to play the 4 square game again. At least this time he was a little more direct about it. I eventually made a deal, not a good one but I needed a vehicle I they new I was "trapped" because my Silverado was in their service dep.
The preowned truck went into the detail shop to make it ready for delivery. It also went in to service to ensure it was a certified vehicle. I went to look at the truck while it was in detail and already a certified used truck and I noticed one of the tires was very worn. I asked Mr. Brooks about it and he said they have their own people that inspect it to get the sticker and if anything happens, it's on them. REALLY???
THAT'S EASY TO SAY WHEN YOU ARE NOT THE ONE BEHIND THE WHEEL WITH YOUR FAMILY.
I appealed to Mr. Coslin, the main sales manager. He refused to correct anything and said "the truck is sold as is and will not get new tires" A certified truck is sold as is? News to me...
By the way Mr. Coslin will play the stare-down game. He is pretty much a large part of the problem from where I sit.
Save yourself some time, go somewhere else that won't play games and will show you respect. AWEFUL dealership.
I will say that Lindsey Lexus, where I purchased my wife's car is outstanding! So it isn't the practice of the Lindsey group to be terrible, it's just the practice of Lindsey Chevrolet.
P.S. I am in the process of having the vehicle looked at by another Chevy dealer. I don't trust these guys at all.
Pleasant day at Priority Chevrolet - Sexyleo757
I went to the dealership yesterday from a letter I got in the mail from my credit card company. I had been thinking about upgrading and giving my car to my daughter so that I do not have to take her back and forth to work anymore recently, so I stopped in.
I worked with Antoine Pope. He was amazing. I cant believe how smooth the sale went from the salesperson to the finance department and the whole 9! I would highly reccomend him and Priority Chevrolet for your car buying needs!
Best service provider Torry Scales - Samiyah25
Had my Chevy impala serviced today and Mr Scales was the service agent! He was very knowledgeable and had amazing customer service skills! I will be requesting Torry every time I get my car serviced! He was very professional and friendly!
Can’t get my oil leak fixed - Gmc040
Went in for oil leak and got quoted a little over $1,300 got told it was oil pan gasket, got it back and was told it’s fixed, it was still leaking. Then got told it’s the rear main seal and front timing cover and got charged over $1,500 for that job, was told again it was fixed. Still leaking after that got told oil in starter (which there was none) I replaced the starter myself and it was still leaking. Took it back again and then they replaced the oil pan this time and it’s still leaking. I’m not impressed with the service and to spend around $3,000 and they still haven’t fixed my truck is pretty poor service!!!
Too Bad You Cannot Rate Negative Stars - jrembrey
I am writing to express the poor service I received when I had my 2015 Chevrolet Silverado's DEF system serviced for the 3rd time in February.
I had originally purchased the vehicle brand new and the first time the DEF system failed and left me broke down was 1 month after purchase. JE Chevrolet charged me a thousand dollars to fix it and the fix lasted about 2 years. The 2nd time the vehicle left my stranded, I was lucky to have been out of town so an Eastern Shore dealership (Midway Chevrolet) replaced the system free of charge under warranty.
The 3rd time my vehicle broke down in the 4 short years I'd owned it, I had the misfortune of being back in Front Royal. Not only was it supposed to have cost 800 dollars and ended up being 5 THOUSAND, but they also had my truck for almost a month.
GM would not cover the cost of this repeated problem because John Evans determined that the tank was contaminated by an outside source (which I think is completely impossible and a lie) and therefore, it was an insurance claim and not a warranty claim. I seriously doubted this "vandalism theory" because I park my truck in the yard with my two large dogs and right in the frame of two security cameras. Obviously the vehicle is simply a lemon, but following his personal advice, I filed the insurance claim.
It has been well over a month and my insurance company is still begging for the evidence of my tank being contaminated from old John Evans himself, but it seems that after they took my 5k, they forgot the fact that they told me to file a claim and they no longer have the evidence to prove to my insurance company that my tank was contaminated as they stated. Or is it because they lied in the first place and just billed me 5k for nothing. We will never know. One thing I do know, I will never go to this place again and strongly urge you not to deal with them either.
In addition to being completely lied to and ripped off, I had to deal with a rather unprofessional employee named Sarah in the service department. She kept on interrupting me, was very rude, and offered no real solution to my problem. In the end, after fighting with the incompetent Sarah for well over a month, I am out 5 THOUSAND dollars.
If you truly value good service, I highly suggest you go elsewhere. Don't let this old man take 5 THOUSAND of your hard-earned money to fund a bigger mansion like my money did.
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