A+ Bumper Repair - MS.JORD
Jason and his crew put a new bumper on our SUV and made it look perfect, like nothing happened. Great customer service, went above and beyond. They even cleaned our car!! Worked with our insurance. I would highly recommend!
Top Reviewed Specialists At This Dealership
Certified Sales Executive
New and Used Sales
Very fair. - Tahoe
Royal was fair and reasonable to purchase a vehicle from. Chose to buy there over Hendrick simply due to the customer service.
If I had to make suggestions towards opportunities for improvement:
1. The purchase process was a little dosorganized. A lot of back and fourth between finance, management, 2 sales folks. I felt as though some questions required further clarification from others...which is fine, but there was a lot of shiffling the customer around.
2. I am a huge appearance person...and being in sales management, I expect my employees to carry the same position on appearance.
Some of the sales team could have presented themselves a little better....hats cocked sideways and sloppy fitting clothes for a sales person does not show the image you are trying to present....I am sure of that.
Again, did not impact my purchase decision at all, but it may for others.
Overall, this is the second truck I have purchased from Royal...and I came back for a reason. Always a small town feel and friendly folks. I will come back again and refer the dealership to friends and family interested in purchasing a vehicle as well.
First Car Experience - NavyGyal1234
This was my first time buying a car and it was long yet great experience. I’m happy I had James help me through this car journey.
General Sales Manager
Great service - Aaronw
Definitely the best experience I’ve had buying a car from a dealer. I found my truck online and went in the next day to check it out. Jordan greeted us as soon as we arrived and was very friendly and professional. They were not pushy and ensured that we got the payments we were comfortable with. Will definitely check them out again during our next car search.
Chevrolet Sales Agent
Pleasant experiences - Mom21
Relaxed environment with fun, friendly, knowledgeable staff from front to back. They stay in touch with you, sending reminders for service. I have never felt pressured. They listen and find what works best for you from the color to payments.
Excellent - Firewife96
Best sales and customer service I have ever experienced! Will definitely be going back to Casey. I would recommend Casey to my friends and family!
Highly recommend - bbwaterfowl18
Contacted Tim about the truck and worked everything out over the phone. Within minutes I was meeting with Logan for the test drive. Went over the truck and again within minutes I was driving it home. These guys are down to earth and are nothing like the "typical annoying salesman" that you encounter at most dealerships, in fact they are opposite. I've already recommended them and will definitely do business in the future!
honest, exceptional employees and work - trwrhw1984
They are honest. Exceptional employees are very professional in their appearance, talking with customers and work ethics. Not a typical box service center. New vehicle purchase easy, as service department exceptional.
Service Experience - bob041
I've used Heritage Chevrolet as my only point of service since I purchased my 2008 Silverado in 2007 and my Wife's 2008 Tahoe, in 2008. Donnie and Jesse have always treated me and my issues very well. When I call they know who I am and they treat me as though I'm their only customer.
They represent You and Heritage very well.
Internet Sales Director
Great Service Dept - 99 PU
I purchased a 2012 Impala from Ken Houtz Chevy based primarily on the great service department. I have known the service manager for many years and he is one of the best I've had the pleasure to deal with in my 55 years of owning and driving cars.
I purchased the extended warranty on the Impala knowing with confidence that the warranty would be honored.
Easy Peasy - shelli3132
Russ Brown was great to work with. No pressure sales, knowledgeable and friendly. Very painless buying process. I would highly recommend this dealership for a fast and easy process. Thanks Russ!
Real Professional Buying Experience - Mike C
Joel Piller, Anuj Bharadwaj, Francis Mendiola and Guy Eberhart all worked very well to see that my needs were met with an honest trade allowance and competive deal on a sweet 2018 Chevrolet Impala Premier. No tricks or hidden fees were employed during the process and they saw that I was in and out in a timely fashion. I will continue to send all friends and family to this top notch dealership going forward.
Great Customer Service - princesst71
Cindy was a personable service advisor. Cindy was very understanding, caring and knowledgeable. I encountered her back in April 2017 when I had a transmission issue , after that I only wanted to work with her when I had another issue in August 2018. She deserved all the accolades that are due to her.
Awesome service ! - Mel
Awesome service. Go beyond means to get it done ! Friendly. Carol was wonderful to work with ! Thank Ryan for going to pick vehicle up .Enjoying my 2018 Buick Encore .Thanks a bunch !
JUST AWESOME - Cassady
From the beginning of purchasing our vehicle to service MidPoint is just top notch. Friendly, informative, factual, and just great customer service. I recommend them to anyone! And, most importantly, I love my vehicle.
Great and Wonderful Service - Mamazz
Not only did they wait for us but stayed way past closing as well. No Pressure, Easy Going and Honest. Showed us and more about their vehicles. Purchased my sons First Brand New Car and I will tell you. This was the Best experience yet that I have had. I will be back when I get my next car. 10 stars and more I give them
Used car purchase - Darr09
This will be the 2nd purchase with Jack Evans Chevrolet and Lauren Miller. Both times we received exceptional service from her and she made the car buying process very easy. I recommend Lauren at Jack Evans Chevrolet to whoever wants a stress free car buying experience. A+ service all around!!!!
Steering wheel noise and routine matinence of 2016 GMC - LeighGMC
The service department worked diligently to fix the noise , very clean oil change, no oil spills. Great job by the Service Manager and his team. THANKS!
Easy no pressure no stress fast process - MG
Had a great experience selling my vehicle to these folks. Thank you so much to Saundra Elliott for a smooth and easy process. I would highly recommend this group. Thank you again! MG
Awesome Experience - summerdude
Had a great time buying a Hyundai here. I was treated great and I am now happily driving a car from Jim Price. Will go back again
Good Experience - Buck
This was a very good buying experience. I Dealt with Stu, Bruce and Don who each took all the time needed for me to get answers to all questions. I would go back. Carl
Sold me a horrible car!! - dontgohere
In March of 2017, I bought a Jeep from this place. The service wa really nice for the process of getting the car super friendly and no beating around the bush. But a few months down the road when the car goes bad ( mind you I’m paying extra a month for a warranty ) I don’t live there so I can’t just walk in and I call and explain how the car is giving out and having issues and I’m told they can’t help & don’t know what warranty I am paying for. So I’m $5000 in debt after repairs on this thing. Don’t go here.
tire system - Phyllis
The dash board had a sign that said service tire monitor system. I took it it in and they found one of the tire indicators was not working and needed to be replaced. they did it very timely and I was on my way home, quicker than I thought I would be.
Best Service Center! - Jmkeyser94
This is honestly the best service I’ve had of any dealership. I had an appointment for an oil change at 10 a.m. I showed up late and they still had me taken care of in less than 45 minutes. They are always very informative, they never try to pressure you on any services. All of the techs/mechanics are very friendly and clearly well trained. I drive an hour and a half from FarmVille to have my service done by them, if that tells you anything.
Great Used truck. - kla2
My salesman(Mike Collins) was just great. I would send a friend to him. The truck is great so far 11/21/18. So we will see.
Sales Satisfaction - Newmarketheath
Great People, Great Vehicles, Great Prices
Anthony Bailey probably the nicest guy in the world
Have purchased twice from this dealership and would not go anywhere else.
Excellent - CJVA
I was in the market for an SUV and decided to purchase a Chevrolet; and I am so glad I did. The entire process was smooth and stress free. The whole Chevrolet team was polite and helpful.
Liars and crooks - Johnny OD
Service department will maliciously damage your car. Your sales person looks you in the eye and lies to you. Management laughs at you and cusses at yoy. Once they get your money your garbage.
Two vehicles in one month - GnT
My husband and I initially sought out to purchase a used car from Radley. Shortly after arriving at the dealership, we met Aaron and immediately established a rapport with him. We explained that the car was to be for teenaged drivers and that safety was our primary concern. Aaron showed us the Chevy Cruze and a Chevy Sonic. We ultimately went with a 2018 Chevy Cruze LT with the RS package. The best thing about Aaron is that he LISTENED to us and worked with us to find a car that had the safety features we wanted and the piece of mind we needed at a price we were comfortable with. Off we went in our new Cruze! Fast forward two and a half weeks later; my car died. My new friend Aaron answered the call yet again. After test driving an Equinox and a Malibu, I found myself in another new Cruze. The entire transaction was quick, efficient, and professional with none of the back and forth between us and the sales manager or finance. Aaron is patient, friendly, and never made us feel as if we were just another sale. Buying from Radley (with Aaron's assistance) has been the most pleasant car buying experience to date; and I've purchased my share of cars over the years! I would highly recommend Aaron and Radley Chevrolet to anyone in the market for a new vehicle.
Absolutely no customer service! - Geezod
Went to look at cars, walked around at least 20 minutes outside. Thought maybe they wete short staffed because of the holiday so we went inside. 3 people hanging around a desk, 1 at a desk, one busy with customers. We stood there with no acknowledgment, hello or any eye contact from any employees for at least 5 minutes before we walked out and drove away. No customer service at all.
Priority Chevrolet Newport News
Delivery Coordinator and Internet Sales Mgr.
Bomnin Chevrolet Manassas