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We had a great experience with Jamie Reeves. We... - kimberlyethridge3.ke
We had a great experience with Jamie Reeves. We appreciate her time and patience. She was very fun an well spoken. She was great. Thank you jamie!
Top Reviewed Specialists At This Dealership
Working with Gil Brown today was the best experience i... - Terri
Working with Gil Brown today was the best experience i ever had when purchasing a car. It was quick and fast. Thank you so much
A warning message came up in my vehicle. I took it... - From the beach
A warning message came up in my vehicle. I took it straight to Hall Chevrolet and got it checked out! Peace of mind is what it’s all about and that’s what Hall strives to provide!
I have bought many vehicles and have had some decent... - LWaln
I have bought many vehicles and have had some decent salesmen at times but Glenn takes customer service to a completely different level. He worked with me when I wasn’t even sure what I was looking for. Very pleased with the entire process. Thanks Glenn
New & Pre-Owned Vehicle Sales
New & Pre-owned Sales
Thank you to all. Yesterday was my first real day to... - djhemma
Thank you to all. Yesterday was my first real day to take my new Camaro out. We are in North Carolina for the weekend. Great ride and very comfortable. Very happy with my purchase.
New and Used Sales
Sales and Leasing Consultant
Stress free - garykiser1200
Very good buying experience with a good salesman who was not pushy and very knowledgeable about the truck I purchased. Great dealership that was easy to work with.
Ryan was very helpful in helping my husband and I find... - LC
Ryan was very helpful in helping my husband and I find our perfect vehicle. I would recommend Ryan and Rosenthal Chevrolet to anyone looking for a quality vehicle with great customer service!
2017 Escalade - ken & Debbie 17
Boyd Chevrolet Buick GMC of Emporia, Virginia was great to deal with. Their staff is very knowledgeable, friendly and willing to help in any way possible. The Sales staff was able to answer all questions we had and we feel that we were not pushed to make any decision. My Salesman, Logan Rowley, explained several options that made our decision to purchase the 2017 Escalade easy. We would recommend Boyd to family and friends.
Great shopping experience, Great Service - Satisfied Customer
I read the negative review of a customer from May 19, 2019. It could not be more off base regarding Royal's service. My family has purchased cars from Royal Chevrolet since the 1970s and we have had nothing but good experiences through the years. I bought a new Tahoe from Royal last year and I have serviced there since I purchased it. The team is efficient, honest and they follow through on their promises. I have also used Royal Collision Center in the past. They have always provided excellent service and their repairs have been flawless. I have recommend friends, clients and family members to Royal for years and I have always received great feedback on their service and hand holding. I don't usually write reviews, but I felt compelled to provide a justified review of Royal's service based on 40+ years of great experiences with Sales, Service and Collision.
Victoria greeted me as I pulled up to the dealership. No... - jenhurst24
Victoria greeted me as I pulled up to the dealership. No pressure to buy but showed me around. Perry was great to work with on the deal after I decided on the Equinox. Brian was great with helping me make the purchase numbers affordable. All in all the best experience
Koons GMC has great staff and salesmen that are not... - nicole.haines
Koons GMC has great staff and salesmen that are not pushy. They understand your needs and are very patient with the customer. Service was awesome!!
Wayne is always a pleasure to work with, he always has a... - LESIAWAN
Wayne is always a pleasure to work with, he always has a smile. As long as we receive this kind of treatment we will keep coming back to Wayne.
Recently purchased a van from Berglund Used Cars on... - jeremy.croy
Recently purchased a van from Berglund Used Cars on Williamson road. Everyone I came in contact with was very friendly. They went above and beyond from the second I walked in all the way through financing. I will definitely buy my next vehicle through them! I can't say enough about how friendly the staff was. By far the best car buying experience I have ever had and I've purchased a lot of vehicles.
Awesome experience for a first time visit ! - ziggy33
Came to dealership met with Cindy Cornett who i had been texting with she was very nice and helpful, she introduced me to Paul "THE CAR GUY' Sullivan i guess i was just lucky!! He made the car buying experience and adventure in good way, he explained things i never knew about car buying i feel like he was honest. He made sure the inside and outside treatments and cleaning was done,and the car looked great. After dealing with ''THE CAR GUY'' i felt like i'd known him a while! Dimitrius Naylor was also nice to work with! If your service department is as good as your sales department you'll have a very happy customer. By the way first time i ever bought a car and was also given one, great job ''CAR GUY'' !! Thanks for the great experience, Mike and Kathy Cargill
I want to thank Charlie Brown for finding me my new 2021... - wpw1951
I want to thank Charlie Brown for finding me my new 2021 Camaro. This is my second Camaro I have purchased from him. He is always very professional and makes sure you are completely satisfied.
Went to Strosnider to get a Christmas present for my... - Maybelline N Steve
Went to Strosnider to get a Christmas present for my husband. My elf, Mike Bujakowski, helped delivered the best present ever. From the moment I contacted him about the Chevrolet Silverado, he took care of my many questions with a passion and friendliness. Mike showed a genuine interest in helping me as the Silverado was a surprise present for my husband. Mike took it upon himself to make sure that my husband will be as happy as any man will be with his new (to him) truck. I, honestly have no words to describe how bright our Christmas was thanks to Mike. Every question I had, he answered; every situation I encountered, he fixed, every text and phone call I made, he answered or replied back. Excellence at its best! Mike is the man to go to. Thank you Mike, Steve and I are both beyond content with your services. One more Chevy to buy, so we will see you again! We're a Chevy family. 🥰
Kaydian was very professional and knowledgeable. She made... - Jermaine
Kaydian was very professional and knowledgeable. She made the car buying process easy and stress free. I would recommend anyone looking to buy to see her for their car buying needs.
Phenomenal Buying Experience - Cobyjw
The Franklin Chevrolet Auto Team is one of the best around. Miss. Aerial Darden was a phenomenal sales associate for Franklin Chevrolet Dealership. I would highly recommend Aerial to anyone who wants to purchase a New/Used vehicle. She's very patient and kind. Miss. Darden was able to help me find the right truck for my liking and budget.
Thank you all for a job well done.
Tried to return vehicle with in 2 business hours of... - Mhrentsva
Tried to return vehicle with in 2 business hours of owning due to undisclosed issues with vehicle and would not accept back. The “alternative” was to buy a more expensive vehicle at 12% higher price and 72 month financing.
We Traded Suburban's with GR Chevy of Stanleytown, VA.... - temple.musser
We Traded Suburban's with GR Chevy of Stanleytown, VA. Super easy to work with. Ask for Troy Lamy for sincere, honest sales.
I went to trade in my car and purchase a new car and... - TravisP
I went to trade in my car and purchase a new car and Cathy made this whole process smooth. She worked very hard to get me the best deal possible and I would refer her to anyone that is looking to buy a new Chevrolet or a used vehicle!
My comments are about the service dept. On 7/14/20 we had... - danderson0909
My comments are about the service dept. On 7/14/20 we had our 2016 Jeep Grand Cherokee Summit Diesel towed to Valley Chrysler Dodge Jeep in Staunton Va on a Saturday. Service dept was closed.The coolant temp gauge had went near hot. Sunday, I drove back and check the coolant level, saw no leaks but was low on coolant. I added almost 1 gallon of water. Monday morning at 9am I explained exactly what had happened to the service advisor Roger Cook and mentioned that I had read online that the EGR cooler had been a problem on these diesels causing this very same symptom. Got a call from Roger 2 days later that we had a blown head gasket, they had test drove the jeep and white smoke from the exhaust. Repair estimate $5200.00. 1,647 miles out of warranty at 101,647 miles.I asked for a good will adjustment from the area rep through the service manager, Kevin Hanson. He said it was flat denied by the area Jeep rep. I also mentioned again about the EGR cooler. The service manager stood by his mechanic's decision and stated that they had already tested for that and that the EGR cooler was just fine. I mentioned to Roger again about the EGR cooler problem...he said no need to check that because exhaust was in the coolant system. We then decided to move our Jeep for a 2nd opinion and took it to a nearby trustworthy dealership that was 30 miles away. So when I had came to pick up the Jeep, there was no mention of anything they had done "test wise" to the Jeep. No antifreeze added, no mention of test drive, pressure test...nothing. Again, no info on the repair order. I asked for a description. The service writer just scribbled down with a pen on an estimate sheet these words....Test drove vehicle approx 10 miles, found smoking from tailpipe, block tested cooIant system and found combustion in cooling system. I refused the repair and asked to talk to the service manager. He was the least bit customer friendly and basically had the "take it or leave it attitude". We then had it loaded onto the flatbed wrecker...of which there was NO white smoke from the exhaust and only 4 miles on the speedometer...all when they said they test drove it for 10 miles! It was obvious they had done nothing to test it but just wanted to totally rip us off by charging us $5200 for a repair that was totally not needed at all! We had requested that the area Rep, Allison, call us to discuss her decision to decline us any help...but she never had the decency to ever call us back...which really makes "Jeep" itself look bad from employing someone like this.
I then had the Jeep towed to Dick Meyers Chrysler Jeep in Harrisonburg Va. and talked to service writer Katie Lambert. She knew her stuff and said they had replaced several with the EGR cooler problems with the same symptoms. Had to wait a week to get it looked at BUT WHAT A DIFFERENCE! EGR cooler was bad...Surprise! And get this....it was totally covered under warranty at no charge. Great people with experience and they take notes. Over 1,000 miles since the repair. Runs great!
Valley Jeep in Staunton either has a terrible diesel tech, a unwilling or uneducated service writer that doesn't take notes, a service manager (Keven Hanson) that knows little about cars and is easily fooled by his techs and service writer, OR they just like to charge folks for things that just don't need!!! Don't be fooled by the appearance of a new dealership. We will never go back to the crooks at Valley Jeep in Staunton, VA nor will we ever recommend it to anyone else! Dick Meyers in Harrisonburg, VA is extremely trustworthy and truly takes care of its customers. Bottom line....always get a 2nd opinion when presented with such a high cost estimate!
This had nothing to do with covid19. This is just the way... - gnick
This had nothing to do with covid19. This is just the way the dealership does business it's service department that is on August 28th I had my 2008 Chevy suburban end have what they said with an engine replacement. They said it was going to be about 10 days to do the job. got no updates got no how are you this is what we're doing but now it is September the 29th and they say now that they're finished with it. oh yes by the way we had to put new motor mounts in the truck without telling you or asking for authorization. I understand that you need motor mounts but where they old or will they broken. There was money already in the estimate to cover unexpected parts due to age rust and etc. I said they called numerous times to try to get a hold of someone to ask for authorization but nothing registers in the call logs of the cell phone. I spoke to Warren Morrell in the service department. He tried to explain to me that he was doing me a favor for putting those in without asking for any authorization to do so. If this is how Ken Houtzs service policy is I think it's pretty xxxx poor that they don't have to ask the customer to fix things without their authorization to go above a certain amount of dollars. most companies the work stops until you get authorization. so what's my opinion that you need to watch them very closely at every itemized list and everything they do because they might try to slip in something that may or may not needed fixing you just don't know because they already said they like doing it your best interest but I will never get service done there ever again and I will never buy another car from them ever again because of this particular incident thank you. This had nothing to do with covid19. Called by the owner himself and he asked me to change this review and put in a certain thing and I said I would I will say that ken houtz Chevrolet did pay for the motor mounts and labor to put them in because they didn't ask for authorization and this was the correct thing to do. Will they do this to anybody else, I don't know so you have to keep an eye on them. They quoted me one labor rate before the job even started and then after it was completed it was another labor rate so keep an eye on it and get it in writing. thank you because there is a whole lot of she said he said things that go along in there that they will tell you and not do it un less it is in writing.
After picking up Suburban after a month. and a $8000 engine Replacement the truck is still having the same PROBLEM.
After speaking to Mr. Morrell this morning He said they would look at this AGAIN. This has been one big nightmare dealing with KEN HOUTZ CHEVEROLET. Not because of the prices that Mr. Morrell charges to for the same problems but different people it is because I expected the utmost knowledge and professionalism from a dealership that has been around for 40 YEARS but I still got a suburban doing the same thing after being told that a NEW engine would FIX IT ALL. $8000 Later..IT DID NOT.
again if any one reads this save yourself a nightmare and headache and DONT DEAL WITH MR. MORREL OR THIS DEALERSHIP
Thanks for reading
They said it was a cracked spark plug, but I know that this truck will do the same thing again and they left the EGR SENSOR and say it is not part of the engine I spent $8000 and it didn't com with that? Stay AWAY Run fast
This is my 3rd vehicle i have bought from Pinkerton... - John W
This is my 3rd vehicle i have bought from Pinkerton Chevrolet , i went in to get service for my 2015 chevy and decided to upgrade Ralph helped me againge has always been a very dwar friend to me , there service is 10 times better than the rest they don't push you in a vehicle and forget about you. They are there for you new or used. The people here at the dealership stand above all others in my opinion.
There prices are amazing and and they work with you. Thank you to all the sellers, service techs and the people that set up appointments your all amazing people will buy from you again. Have a Merry Christmas and a Happy New Year, again tha thank you all very much John W
Reynolds really is a gem of a small town family... - IdontwanttodieinaMalloyford
Reynolds really is a gem of a small town family dealership, like they used to be. You can feel the tradition here because they've been around since 1938 so it's 100% authentic. If you could bottle up this experience, dealerships in bigger markets would desperately want to sprinkle this magic all over their showrooms and service departments, but that's impossible. I'm nostalgic because I even bought my first car here as a teenager off the used car lot. Even though it was a VW it's what I could afford at the time! If you live in the Orange area the smartest thing to do is buy a GMC, Chevy, Buick, Cadillac or Subaru. Since you'll get to so conveniently get expert service or do warranty work on it locally without having to drive over 20 miles to surrounding areas for other brands. But even with other makes you can trust their service and body shop or putting tires on your sports car or getting inspections done, it's all painless, friendly and you can trust the techs, the service advisors, the shop manager, the young lady that reminds you of an appointment the next day, the sales team, the family owners who actively work there everyday. Everyone here you can be assured they care about you the customer and your car, suv or truck. Any issues that do rarely arise they will go to unexpected lengths to make it right and you driving away happy in the end. In a small town you're not just another anonymous profit generator or sale. You're part of a community where exceptional businesses that have figured out what it takes to stay successful for over 80 years take pride in their personal customer service provided at a very high standard. Good reputation is everything in a place where everyone knows everybody and Reynolds has a great one in spades.
I recently had one of the best overall vehicle purchasing... - aakendrick
I recently had one of the best overall vehicle purchasing experiences of all time at Battlefield Chevrolet. At 10 pm on 16 August 2020, I decided to send a request for additional information to the dealership. By the next morning, I got a call from Mike the sales manager. I let him know I was looking to make a deal on a nice looking 2020 Camaro 1LT Convertible and wanted to broker a trade of vehicles. However, I didn't plan on driving 69 miles to Culpeper, Virginia, and spend hours at the dealership just to disagree on numbers and drive back 69 miles. So any deal we make got to be sight unseen until we can tentatively agree on some numbers. I sent him pics of the VIN, odometer, exterior, and interior of my car, and by 11:45 am I had a deal in principle that was in my wheelhouse making Battlefield Chevy the winner of my then 2019 Corvette Stingray with 6800k miles. Once I arrived at the dealership the entire process to drive off in my new Camaro took 1hr and 15 minutes thanks to Ralph. The GM, sales manager, sales rep, sales manager, and finance were on top of their game and in sync from the initial response to my request until I drove off. My new car was clean, polished, fueled, and sitting out front ready to go like I was royalty. They even gave me a heads up where the local PD's speed trap was located just in case I decided to open it up a bit. The dealership was clean, personnel professional, and welcoming. I almost didn't want to leave! Now I wish I had ordered my C8 Corvette from Battlefield Chevy because they earned my business and I will gladly purchase another car from them in the future and definitely would recommend them to anyone in the country that looks for some of the same things I look for when purchasing a car; A feeling that my business is important, transparency, timely interactions, and transactions, ensuring the customer has a say in their purchase experience at the dealership and online. Another reason I like Battlefield Chevy is they are training and mentoring their future sales reps in their business processes in real-time by let them see the interactions with customers.
Good dealerships sell cars, Great dealerships attract excellent leaders, and excellent leaders, develop outstanding sales reps that influence a community. Outstanding sales reps, never have to sell a car.
Thanks to Carol, Mike, Ralph, Jessica, and the Battlefield team for a GREAT BUYING EXPERIENCE!
Matt Langsam, thanks for an easy car buying experience. I... - teresafein64
Matt Langsam, thanks for an easy car buying experience. I was nervous about buying an electric car but you convinced me with your knowledge of the product. I’m excited about the Bolt, I love it’s premium package and it’s the perfect commuter car! We will fiscally save $8600.00 dollars the first 3 years we own it. And, it’s fast when you need it to be. I don’t feel like I’ve sacrificed anything by giving up a gas powered vehicle. And, I really like the idea of going green for the environment. Thanks for everything and we enjoyed working with you!
My husband and I have been researching to buy a new truck... - cookds
My husband and I have been researching to buy a new truck for months. We spent numerous hours online looking at options and inventory. We were excited to see that the Chevrolet Silverado 1500 Trailboss was in stock at a local dealership. We visited Hampton Chevrolet on Monday and that is when we were greeted by Jordan Kent. He was great to work with, and very knowledgeable about the features of the vehicle. Unfortunately after taking the TrailBoss for a test-drive, and getting a price, our family determined that the leather package would not work for our family (especially with a higher price).
We ultimately ended up purchasing from another dealership in Chesapeake. Inventory for vehicles has been low with COVID, so we had to make the decision to travel elsewhere. However our experience was very pleasant, and would definitely consider doing business with Jordan, and the Hampton Chevrolet team again!
Ted Britt is a great place to purchase a vehicle. I went... - steve_perini
Ted Britt is a great place to purchase a vehicle. I went online to view vehicles, found the one I wanted and went to the dealership. Anthony was fantastic throughout the whole process. The price for the vehicle was better than I expected. The whole process took 2 hours. Great job and service. Thank you Ted Britt and thank you Anthony!
Trey Owen and Jon, the salesman, and Alex in financing we... - Alicia Coffin
Trey Owen and Jon, the salesman, and Alex in financing we worked with were amazing! The process was easy and pain free. It was the best experience I have had at a car dealership-quick and easy and not there all day. I would highly recommend.
Hall Chevrolet Chesapeake
Bomnin Chevrolet Manassas