I drove 30 minutes to McKay for service after nightmarish - CSB96
I drove 30 minutes to McKay for service after nightmarish adventures with a different dealer near me--I selected McKay because my two requirements were troubleshooting curiosity and technical competence, and their reviews suggested they were worth the drive. My Equinox clearly had a busted AWD, one that after over a month at the other dealer had never even been noticed. Mike at McKay proved to be the tech I was looking for. Not only did he diagnose it correctly almost immediately, he took the time to walk me through what had failed, why, and what it likely meant. He noticed oddities that a less curious technician had ignored, ultimately flagging for me that my newly purchased used car had likely been in an unreported accident. One visit, same day. Fixed two days later when the part came in. Mike is a genuine pro, and the kind of technician a shop should want to hold onto. Worth noting: a shout out to JC for playing it straight with me the whole time, and for going the extra mile when I wanted more information.
I later ended up in a different Equinox--one without a hidden collision-- and came back to McKay for a pre-purchase style inspection. Thorough, credible, and correct results. Trust matters, and this is a team I trust.
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