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Ken Orr is amazing!!! He takes the time to assist you... - Bernie
Ken Orr is amazing!!! He takes the time to assist you and keeps you informed throughout the process. He offers advice and doesn't rush you into making a decision. He was able to squeeze me in because my axle was a mess, saving my family's lives I truly believe. Brown's Hyundai is fortunate to have Ken on staff!
Top Reviewed Service Specialists At This Dealership
This review is long overdue! I would like to say THANK... - Kamila
This review is long overdue!
I would like to say THANK YOU to Ron Torres who provided Exceptional Customer Service about a year ago. While we were unhappy with constant problems and service issues in a past, we keep coming back thanks to Ron who delivered personal customer support to me.
Thank you for the stellar customer service and your patience!
She has excellent follow up and makes you feel like you... - fgrandy
She has excellent follow up and makes you feel like you are the most important person in the world. Very friendly and easy to work with.
Vert courteous, helpful and professional! We came all the... - litmandavid1
Vert courteous, helpful and professional! We came all the way from Ivor and was hoping for the best. We were not disappointed. Sam was there for us.
Service Advisor Assistant
Best dealership experience...ever - VWDavid
I've owned VWs, Audis, and Volvos. You'd expect the experience at the Audi and Volvo dealerships to be "better" than at VW but you haven't been to Checkered Flag. Krystl Stern and the other service writers are absolutely the best in the Hampton Roads area. I love the fact that they verify that you know the cost before they start the repairs. I'm always treated with respect and have never felt like I'm being taken advantage of. Highly recommend Checkered Flag VW.
Bought my first Hyundai Accent in 2009 from checkered... - orick.orick
Bought my first Hyundai Accent in 2009 from checkered flag and really loved that little car. My cousin Billy Daniels was the credit manager at that time so that was the reason for my choosing them. When I went there in May 2019 Marten Hogan went above and beyond to take care of me, best customer service ever. She treated me like I was her mother. Love my car and checkered flag. Mario in the service department is amazing and I always ask for him when I need service on my vehicle. I recommend Martene and checkered flag to anyone when they are car shopping. Best car buying experience ever!!! Employees at service desk also helpful and great customer service!
Discrimination - Cbutler1
Worst Dealership ever !
PLEASE DONT GO HERE NO MATTER HOW MANY DEALS AND COUPONS THEY HAVE.
I went it today for a oil change and had a 2 o'clock appointment, I got seen immediately and my car was ready quicker than normal .
I then get in my car and before I left something told me to check my fluids , oil and everything they touched . As I proceed to get out my car I tried to get my hood latch open it wouldn't open so a technician offered to help out so he couldn't get the hood open . Eventually we opened the hood so I noticed my fluids and oil were low , how can this happen if I just paid for it to get done . So the technician advised me to drive back around so here I am a 2nd time in line so a employee said can he help an I explained what was wrong so he tried to add fluids in my car while I was standing there then took my car back to the service part to fix my hood latch . They bought it out on 15 min and tried to spray lube on it. Still a issue . So I ended up asking to see the manager so he came out his name is Jason Rankin we talked for about 15 min with him the entire time
Pretty much telling me I'm wrong and lyin . I was flattered how he called me a liar and I'm a customer . Then I asked for another manager which was the General Manager name :
Ash Rezk, which also called me a liar and his technicians know what they're doing etc, He proceeds to stand up throw his card in my face stand up in his chair while I'm still sitting and yells Get Out!, and threatens me to get out or he will call the police I then told him to go ahead , the police shortly arrived and cleared Things out but I was flattered at the disrespect, discrimination,and attitudes of these managers
Ash Rezk and Jason Rankin please don't go here I came in for a oil change and left with a broken hood , no fluids and low oil these guys should be fired and this Hyundai really needs a evaluation! I will be going to court for property damage.
Excellent Customer Service - Lisa
I recently bought a Tuscon in another state. I brought my car into Brown's for regular service and had questions about the Bluelink feature in my car. I was invited to stop by and speak with Andy Romero for assistance. Andy was extremely helpful and knowledgeable, He took time to teach me about all of the Bluelink features. He also assisted in other maintenance type issues. I am so grateful and feel assured that I can always turn to Andy and his manager Eddie Castillo for assistance. I will continue to come back to Brown's Leesburg for the excellent customer service that Andy and Eddie provided!
Jason worked with me to diagnose a warning light that... - SBC
Jason worked with me to diagnose a warning light that popped up. Even though I did not have an appointment, he squeezed me in and was able to run the diagnostics and explained everything to me very well. He then emailed me a copy of this diagnostics for my records.
Easy to schedule service appointment. Car services... - jeifert
Easy to schedule service appointment. Car services (state inspection, oil change, replace front brake pads, replace brake light) performed quickly. Recommended services and price estimate given in advance of work. Charges for service were appropriate.
Since 2016, the team members at Colonial Hyundai have... - Gary W.
Since 2016, the team members at Colonial Hyundai have treated me and my wife like their favorite customers. It's nice to have professionals that remember who you are as opposed to just a number. We began dealing with their service department to get our 2013 Sonata serviced after moving into the area. Since then, we've bought a new SUV and more recently a used SUV with great service and great deals alike.
Two stars because I was contacted and kept in the loop... - Monikue02
Two stars because I was contacted and kept in the loop throughout the process. However, a hour after I picked my car up the check engine light came on and I contacted the dealership and as of now still haven’t heard back from them. They had my vehicle over a week already to fix the issue. They put me in a rental but I was told it would be covered. Then they charged me $5/day for the rental and gave me no information on how to be reimbursed for the $5/day. So overall not quality customer service.
Outstanding - David
The best experience I have had from any service provider - ever. Highly recommend and a big shout out to the two who made it all possible - Tamara Shaker and Erick Cosme.
I’ve (somewhat unfortunately) had to visit BMW of Fairfax... - carguy2019
I’ve (somewhat unfortunately) had to visit BMW of Fairfax Collision Center several times over the past 18 months to have various body damage repaired. Every time the experience has been beyond phenomenal. While the quality and timeliness of the repairs is excellent, what really stands out is the customer service. Whether it’s been to push my insurance company to authorize having the car repaired the right way (rather than the cheapest way) or helping me deal with the results of my own inability to drive without bumping into stuff, the staff has always been professional, friendly, and very helpful. I normally wouldn’t look forward to visiting a body shop, but I always enjoy visiting the BMW of Fairfax Collision Center...BMW of Fairfax’s regular service center could definitely learn from them. Ian and Henry have both helped me, with both being excellent!!
Your Hyundai service team. From the very start your... - Ashleyroberts
Your Hyundai service team. From the very start your appointment coordinator was patience and helpful as we booked our vehicle for service. Left me give a little background. We are from Nee Hampshire and my daughter has moved to Danville Va. She has been there several months and this past week we drove her car to her as she has a new job that has training in Smithfield VA. the 2nd day in Virginia the check engine light came on. We called for an appt. The lady who answered was lovely, helpful. She even called the day before to remind us of the appt. this is how it should be!! Our appt was for 930am on a Thursday by 11:30am the service department had called us with an update. Seriously!! A dealership that gets the car in for the appt time its scheduled and calls you with an update and does not make it so you have to call back!!!! :) Many calls back and forth from this anxious mom leaving. Wanting to make sure her daughter will he safe. Every single time we were made to feel like we were the only and most impotent customer at the moment. I am beyond thrilled to have a working relationship with your service department and feel incredibly confident that in the future as my daughter brings it in for service that she and her vehicle will be looked out for. Truly an exceptional experience! How often can we say that about " going to the auto place"... again thank you. I am writing this even why we are on the road back to New Hampshire because it is one of the things that will comfort me in having her be away from us. Thank you again, sincerely Heidi
No customer service - disappointed
It took 3.5 weeks to repair a bumper on my 2018 GLC Mercedes. In that time, not once did they call me to update me. When we tried to call them we would often have to call 2-4 times before someone would answer - we found very quickly that leaving a message did not work. The excuse for not getting the fairly common part was that it was ordered from Florida and the hurricane delayed shipping. Actually we brought the car in at least a week before the hurricane. Was there no other part in the whole country that was not in t he hurricane zone? At the very least, you would think they would call me. My husband had to take over calling because I was so frustrated. He found out that the car might be available today - when we got there and I told the manager that we had not received a call he turned to the secretary and she said she was going to call us. I had to laugh. The work on the car is ok but if you expect even a tiny amount of customer service, don't go here!
Mr. Jason Ricardson - An Exceptional Service Advisor! - golfcap
Mr. Jason Richardson is unequivocally the BEST and most REPUTABLE service advisor I have ever encountered! First of all this gentleman is extremely HONEST! He always understands the client’s needs and is very personable and interested in helping in any aspect that he is able. Mr. Richardson is always 1st class from the moment I arrive in the service bay, during the process of completing the service ticket, always checking on the customer’s needs and updating throughout the service process, and through the finalization of the invoice. Mr. Richardson is always open to answering questions and concerns. Mr. Richardson is the BEST of the BEST and deserved the highest accommodation and accolades for his exceptional service, visit after visit, year after year. He is the face of the Fairfax Hyundai service department that absolutely keeps me coming back as a customer and my referrals to others. Thank you Mr. Jason Richardson!
I have been bringing all my vehicles here since 2008 when... - Mr. Gardner
I have been bringing all my vehicles here since 2008 when I relocated to the area. All my vehicles are not Hyundai branded. They take great care of me and all my vehicles. They are upfront with recommendations, no pressure to buy and always super informative. They take quality time to answer any questions or concerns I may have. Over the years, some faces have changed, as with any business, but the great quality of service has never suffered. I applaud the men and women at this dealership. Keep up the great work!
I want to start with the fact that Koons Hyundai does not... - Steve B
I want to start with the fact that Koons Hyundai does not even deserve a 1-star rating; unfortunately, this is the lowest.
I scheduled my 2015 Sonata for regular maintenance service and asked them to check two things, first was a defective sunroof, and secondly, check my hood. It would not stay open. They6 picked up my car at 10 am as scheduled and told me I would get it back before 5 pm. Rather long for a standard vehicle service (oil change, tire rotation, and quick inspection); however, I did not mind that much since I was off that day.
I did not hear anything from them all day; finally, at 5:30 pm, I call them and ask if my car was ready or if there were any issues. That is when I get told my routine service for $49.95 would cost me over $1000. The hood struts (a part I just ordered on Amazon for $35) would cost me almost $1000 for parts and labor. So I tell the service rep I do not want it and that this is borderline criminal and I want my car back. The service rep then tells me they won’t get my car back to me today, and it would be the next day. Obviously not happy, I say to him that this is unacceptable and ask him what the hold up is. His answer they wanted to order the parts for my hood, which would come in on Sunday (it is Thursday now)!!!
At this point, I tell him to get my car back ASAP, and I do not want any repairs from them or parts anything else. He tries to talk me into repairing the sunroof, and it would be relatively cheap, only $200. It took multiple attempts to let him know I don’t care and don’t want any of it. Still, it would be the next day until I get my car. Luckily for me, I have two vehicles and could work around it.
Minutes after we hang up, I receive the online bill, which I pay right away. The next day I get a message to contact them to give them my credit information to I quote: “I need your credit card number and information, and then we’ll kind of go from there.” After I call them and tell him I already paid and what they want my information for, he puts me on hold to talk to his supervisor (which was a common thing throughout all this) he comes back and tells me they hadn’t checked if I had paid or not, and it was okay now.
Twenty-four hours later, I get my car back to find out half the services I paid for had not been done. I am about to take it to an independent shop to check if the oil change has been done at least.
Overall recommendation: STAY AWAY FROM THEM. Unprofessional and total lack of even the most basic customer services. I love Hyundai, but this put a real sour taste in my mouth for the whole brand.
Worst experience with a dealership ever. I bought from... - outlawmilitia1981
Worst experience with a dealership ever. I bought from Priority Hyundai in 2015 and had a great vehicle, so I went back and bought another. I went due to reputation and my previous experience. What a mistake, they never told me about the class action lawsuit against Hyundai for the exact vehicle I purchased that had known issues that raise safety and crash concerns. I have brought my vehicle in for service on that exact problem twice and have been told the mechanic can not duplicate problem. It is a known problem and Hyundai has a fix and a recall for it. That I only found through research of my own. Issue still not fixed. When I brought my vehicle in the maintenance for 20000 miles was not done but the vehicle was given back. I came back to get it done and had to make yet another appointment to get something done that I have already lost my vehicle for two days over. The service department is not nice and/or understanding. The sales department was not honest and basically sold me a known lemon. Trusting a past experience and all the what's seen as perks was the worst financial mistake I could have made. Not an honest dealer nor a pleasent company to be tied to.
Extremely dissatisfied with the follow up of the sales... - Eric Lawrence
Extremely dissatisfied with the follow up of the sales rep after dedicating 1/2 day of my time to travel and test drive a used car ... only to have my wife’s credit app stonewalled to allow for another reps sale to another party.
Very unprofessional response from a dealership. I am done with Tysinger
Amazing Service! - Danielle A
My family and I were making the drive to Virginia Beach from Rochester, NY. Unfortunately, we got into a car accident on the way. The car was not drivable and this could have completely ruined our trip, but Chris Hope at West Broad Hyundai turned things around for us! We called West Broad Hyundai and were told that they could not order the parts and fix the car in the short time frame. We spoke to Chris Hope, the service manager, and he made it happen for us! He ordered the parts and fixed the car for us in less than 1 week. We were able to drive the car home and we are extremely thankful to Chris. He deserves recognition for this excellent service. Thank you Chris!
UPDATE: The worst part of my saga. Finally can post after... - imstump
UPDATE: The worst part of my saga. Finally can post after they finished repairs. YES, repairs. Turns out the tech broke my turn signal/light switch where the dashboard lights would turn off when you turned the lights on, they broke the steering column cover and tried to hide it from me (when you turn the wheel you could see it) and while driving the driver side lower heat vent fell between my feet. They had to order the cover part. They said around a month. After 1.5 months, I called. They had not ordered the part. 2 weeks later, after another phone call a week earlier, they had the part. They gave me a free detail which I got today and they did not wax the car.
NEVER will they touch one of my Hyundai's and I have two.
Recall Notice - Jean Welch
I want to praise Jim McAllister, J. Malone, Jr. and Bob, 2nd shift mgr. for their outstanding help in resolving my recent problem. Excellent Job!!!
Reliable, fairly priced, intelligent service. Excellent... - MadDawg
Reliable, fairly priced, intelligent service. Excellent place.