Perfect service from Sam Pedrasa! A++ - david.setyon
Hyundai has an exclusive customer for life, due to Sam Pedrasa’s OUTSTANDING Customer service. Sam exemplifies customer care and customer first. He made me feel as though I was his only customer and answered each and every one of my concerns with my vehicle. I have lived in 6 cities with the military and have never had the level of care and professionalism that was given by Sam, before, any sort of dealership or repair facility. Let me be clear: the 2008 Hyundai Sam had work done on was our first Hyundai. Our next vehicle, and the new one after that, and after that, will ALL be Hyundai’s, and it is because of Sams level of dedication he had taken on our 2008 Veracruz.
Top Reviewed Service Specialists At This Dealership
Assistant Service Manager
Very pleased - RonG2
Even tho I wasn’t there to buy a car,Jeff didn’t push me to the side,he stayed right there to help me with the Apple car play on how to get it downloaded correctly. He really made my day. So my experience with this dealership was good and this was my second time there,and my service was good. Thank to the whole team there. 👍
Service never lets down! - Ryan.latulipe
Lisa is such a value to hall Hyundai!! She does her very best to take care of you even after you buy a car and makes sure you are happy when you leave. Thank Lisa and hall hyundai!
Great work!!! Great Service!!! Great People!!! - Mustafa
Great work!!! Great Service!!! Great People!!!
I am honored that I had the opportunity to meet Kevin the owner of this dealership, and learn more about Alexandria Hyundai. Also I met with Gerald the service manager, who is an awesome service manager and great gentleman. They both treated me like family and took care of my car AND SAVED me a lot of money. They really SAVED me a lot of money. And I was very happy with the work that was done on my car; I almost did not recognize it.
I highly recommend Alexandria Hyundai. Go visit them and learn about this local business, It is owned by a local family who cares about their local community and they will treat you like family.
CPO Passet Sale - VW2016
My misfortune.... I had to get another car due to my car accident.. I got up with your dealership and met your sales staff. I met Everett and inform of my selection and specific budget. So he kept me inform of any vehicles, and on 30 Nov. He mentioned to come in and see a selection of a vehicle. So I drove it and looked it over and arranged tp purchase. He was there from the beginning to the service. The service manager Krystal had the ordered part had and even though I arrived at nearly 30 minutes. still managed to have the part installed. They ensure my concerns and little issues were resolved. Ty
Discrimination - Cbutler1
Worst Dealership ever !
PLEASE DONT GO HERE NO MATTER HOW MANY DEALS AND COUPONS THEY HAVE.
I went it today for a oil change and had a 2 o'clock appointment, I got seen immediately and my car was ready quicker than normal .
I then get in my car and before I left something told me to check my fluids , oil and everything they touched . As I proceed to get out my car I tried to get my hood latch open it wouldn't open so a technician offered to help out so he couldn't get the hood open . Eventually we opened the hood so I noticed my fluids and oil were low , how can this happen if I just paid for it to get done . So the technician advised me to drive back around so here I am a 2nd time in line so a employee said can he help an I explained what was wrong so he tried to add fluids in my car while I was standing there then took my car back to the service part to fix my hood latch . They bought it out on 15 min and tried to spray lube on it. Still a issue . So I ended up asking to see the manager so he came out his name is Jason Rankin we talked for about 15 min with him the entire time
Pretty much telling me I'm wrong and lyin . I was flattered how he called me a liar and I'm a customer . Then I asked for another manager which was the General Manager name :
Ash Rezk, which also called me a liar and his technicians know what they're doing etc, He proceeds to stand up throw his card in my face stand up in his chair while I'm still sitting and yells Get Out!, and threatens me to get out or he will call the police I then told him to go ahead , the police shortly arrived and cleared Things out but I was flattered at the disrespect, discrimination,and attitudes of these managers
Ash Rezk and Jason Rankin please don't go here I came in for a oil change and left with a broken hood , no fluids and low oil these guys should be fired and this Hyundai really needs a evaluation! I will be going to court for property damage.
good service department - Subhash
Was skeptical about service department since there were some negative comments in the internet but I was wrong. My service specialist Justin was awesome. He provided me updates and status of my vehicle and was very quick to reply messages. He absolutely deserves more than five star from me. The place is small comparing to other dealership in the area but i think customer service is more important than the place itself.
Excellent Customer Service - Lisa
I recently bought a Tuscon in another state. I brought my car into Brown's for regular service and had questions about the Bluelink feature in my car. I was invited to stop by and speak with Andy Romero for assistance. Andy was extremely helpful and knowledgeable, He took time to teach me about all of the Bluelink features. He also assisted in other maintenance type issues. I am so grateful and feel assured that I can always turn to Andy and his manager Eddie Castillo for assistance. I will continue to come back to Brown's Leesburg for the excellent customer service that Andy and Eddie provided!
Outstanding crew and great dealership! - Hyundaifan
Bought my Hyundai Santa FE Sport at the end of December. It was a brand new 2018.
I liked the service and helpful information from the staff.
My sales person Akeeem was knowledgeable and patient. I also received great loyalty cash towards my new Hyundai as I was trading in my old Hyundai.
I definitely recommend this dealership.
No pressure with staff here. I like that!!
Life savers! - ubguilty
Kudos to your superb Service department. Our 2017 Azera engine overheating and we're on vacation 336 miles from home. Service representative Helen Reedy accommadated us with an emergency appointment the following morning. The staff along with the help of Tom Shaw had us on the road in a day and a half. We were able to salvage the remainder of our trip with a loaner car they provided!
Car Inspection - veloster
The personnel were very nice, the service was on time as I had an appointment, can think of no complaints at all, very efficient. The person did introduce himself but I do not recall his name
Superior Service - Vanessa74
I took my vehicle to have the air condition check. They took my vehicle in and checked it. They determined it needed a compressor. They ordered it and was in within two days. They scheduled my appointment that same week, replaced the compressor. My air conditioning works great. Everything was under warranty. I received exceptional service. We have taken all of our Hyundai’s to Duncan Hyundai and have received exceptional service.
Repair outstanding - NielK
Excellent repair. Completed when they said it was to be done. All employee contact was outstanding. I would recommend their collision repair to everyone. There were no surprises
15000 mile check up and oil change - Bella
Great service, but disappointed that with all that I spent in the visit that they didn’t take it thru the car wash 😢. Otherwise good experience
Excellent service - Mycar124
I just got back my car and was truly happy with the quality service. My representative Nabia Pirzada kept me well informed and took her time to promptly follow up with my insurance adjuster. Nabia worked with her repair team to deliver the car to me before the start of the weekend. I very much appreciate her help and the quality repair.
Incompetent service department - michelbarbe1
This is an amendment to my first review 1 years ago. The sales portion of my experience with Safford Hyundo was great but it stopped there. At 7K miles, I started having transmission and a rear suspension clunking issues with new 2017 Tucson SE. I visisted this dealership 4-5 times and always got the same answer - unable to duplicate problems. I did test drives with the mechanic and the shop Foreman and Service Manger also did their test drives and again, nothing found. The staff of the non-existent service department never called me to advise me on the status of my vehicle. I had to take time off work to go there to get partial answers. I left my new car at Safford Hyundai for extended periods and nothing was fixed. When I called Sales Manager Scott, he never called back. Service Manager Peter did call back but only after several calls from me and many days after. Fed-up of Safford Hyundai, I brought my car to Malloy Hyundai. Within a few hours, they had diagnosed my transmission issue as 2 solenoids and 1 wiring harness being defective in the transmission which were replaced. This fixed the transmission issue properly. All in all, I DO NOT recommend that you step foot in SAFFORD HYUNDAI, especilly if you have the intent of dealing with their sub-par service department.
Amazing - Nursingstudent2397
Service at Jim Price Chevrolet and Hyundai is one of a kind. I started taking my car there last year and make appointments throughout the year. Every single time I am nothing short of impressed with the quickness and reliability. Daniel is a extraordinary servicer. He is quick, prompt, calls and explains, does not lie, and does not beat around the bush when it comes to what is best. I happened to overhear him speaking with another customer today actually; he not only approached them while they were sitting in waiting room, but he sat down with them, made eye contact, and explained to them what they should do. He encouraged them to NOT spend x amount of money but gave other advice as to what they should do -- that is something you don't hear often or ever from a dealership. Quality with a capital Q.
Major issue with Smart car Agian - Smart
I am still having stall issues with this Smart. I bought a rental Tysinger used. The check engine light comes on and there is a service due 190 days ago that come on. I was told I had to pay 599.00 to get the service due 190 days ago light off, not happy with this price or the fact that I was promised that light would be fixed by AJ Phillips on one of my visits when the gas tank had to be replaced he told me some items had to be replaced and that it would be covered. Very disappointed on this Smart purchase.
Most Amazing Service from Service Advisor Trevor - ocnten
I have never written a review before today and it is about the most amazing customer service I received from Trevor at Fairfax Hyundai. About 2 weeks ago, I had arrived at Lowe's and was ready to turn off my engine to go inside but then my key would NOT come out of my ignition switch. This had never happened before and I was in panic mode after several attempts to get my key out.
It was around 8:30pm and I knew that Fairfax Hyundai was located right down the street from Lowe's so looked online to see when they closed and it said 9:00pm. I rushed over to the dealership and I was let in by Trevor. Come to find out the dealership was actually already closed at 7pm because they have different hours of operation during the winter season which was not updated online. I told Trevor that I was so sorry, I didn't know that they were closed and asked for his help.
Without any hesitation, he listened to my key problem and came over to my car to try out for himself. Once again, the key would not come out. He then said that he had an idea and went to go grab a screwdriver and came back to reset something near my gear stick and my goodness, IT WORKED!!! He explained that 9 out of 10 times this does the trick and I believe he said that it has something to do with the locking system and that it had to be reset in order for the keys to come out. He even went further and gave me his number and told me to call him if this ever happens again. I mean I just can't ask for anything better than how Trevor went above and beyond for me.
I am extremely grateful to Trevor for letting me in even when they were closed and his willingness to help me out in my time of need. By his kind act, he saved me my time, worries, and possible money into repairing what may have been wrong. I can't imagine having my keys stuck in the car overnight using up my car battery until the dealership opens the next morning. I can't thank Trevor enough for his unforgettable service and genuineness to help. Thank you once again Trevor!! All current and potential customers of Fairfax Hyundai, please ask for Trevor as your service advisor!
Repeatedly a fantastic service experience. - bmhoyle
I did not purchase my vehicle here originally, but after my experiences in the service department, I will definitely be buying from here in the future (hoping that what I have experienced in service translates to sales, too!). I have owned my 2015 Sonata for about a year, and have had to deal with service two times during that period, both times at Malloy Hyundai. I am CONSISTENTLY impressed with the quick turnaround, the lack of pressure, and seeing the same folks each time. Heather Moore (who I've seen twice) and Stephanie Z. (just this time) are both terrific to work with as service advisers, and I never feel like I'm being pushed to buy something additional that I don't need. Both times, I have had warranty work taken care of, gotten great deals on oil changes, and just been genuinely happy with the process. Quick and painless, not pushy on services, and just very nice to deal with. The one time I had to call parts, I also dealt with someone who was both nice and eager to help.
Excellent experience and will use over and over again. I've actually "broken up" with my neighborhood mechanic for the dealership, something I thought I'd never do. Keep up the great work.
Buy somewhere else - Unhappy
I will never purchase a car from Robert Woodall Hyundai again. I was sold a car that needed to be fixed the next day,the window mechanism was broke. it has bad tires, bad brakes, and needs an alignment. How they test drove when car came in and did not realize this I can’t figure. When they take you on a test drive so none of these issues show because they know if you go faster you will notice them, smart. That car should have been fixed before it went on the lot. We had to go back about 5 times in two weeks to get things “fixed”. The window is fixed but we still have cupped tires and car is out of alighnment. We have been lied to by the sales manager. We were told the tires were cupped because it sat so long and that it did not need an alighnment after being told by service manager it did need alighnment and should be fixed. Sales manager did have us bring car back for alighnment howerver I donot think the alignment was done or not done right as the car still pull left. We should have gotten new tires and alighnment and brakes. If this is the caliber of car they car don’t waste your money or time.
A decent dealership would fix the issues to make the car with no issues.
New brakes, new tires, and alighnment top off gas for the MANY trips and miles put on the car and review would be better.
Worst Experience I've Ever Had With A Pearson Vehicle - millermc5
Horrible management at Pearson Hyundai Midlothian. Horrible communication between Hyundai and Toyota dealerships with me. Worst experience I've had with Pearson. Lost my business.
Cheats and liars - svh
Cheats and liars. No integrity. In 2011 I purchased an Elantra. The sales rep at the time did a huge hard sell on the Auto Armor coating package and told me it offered lifetime protection on the finish. I now have the paint peeling off the roof. I called to arrange to have it taken care of and got a thorough run around. The first person admitted that in the past it had been sold as a lifetime warranty but now only covered 7 years and said someone would research what I had been sold and call me. No one called so I tried again. This time Travis Brocato looked up my contract and said it only covered 7 years. He admitted that in the past people had over promised things but that they were no longer employed there. He and his manager Brian Horne refused to stand behind the promises made to me. I am very disappointed. I had hoped that Harrisonburg Hyundai would show more integrity.
Surprised anybody has gotten good service here-- - VeryUnhappy
True story: **This is for Fredericksburg, Virginia Hyundai** We are buying a new vehicle and *solely* because of poor service at Pohanka Hyundai, we will not get another Hyundai. We have had to take our vehicle there a half dozen times (for repeat problem). Each time we find poor communication and high prices but most importantly, they telegraph very clearly that they literally could not care less about fixing your car. They don't care about when they fix it, about what's wrong with it, about communicating timing --or anything else. Over the phone it sounds like they are moving with the urgency and speed of molasses on a cold winter day. This is the only Hyundai dealer available in our area and we cannot bear the thought of continuing to have to rely on them for service in the future, so will not buy another Hyundai.
GOOD SALES, HORRIBLE SERVICE - Jerry
Sales was very good. Jim Burke very knowledgeable and helpful, ...5 stars. The service department is the worst I have every been to (and I am 70 yrs. old so I have been to many). Have taken my car there 4 times and it has been a disaster every time! I have an Azera and a Genesis. I am suppose to get free maintenance on the Genesis but it takes all day to get my free oil change, 3 days to schedule a check engine light (went to Hall Hyundai and they did it in 10 minutes for me). Took my 160,000 mile Azera in for a recall item so I figured I'd get it inspected, and the oil changed. Signed up for one of their on-line specials 2 months before my appointment and then after I leave the car they tell me it was 'a clerical error' and they wouldn't honor it. But they did start the work and wanted me to pay for what they had done, a $89 synthetic oil change and the 64 or something point inspection. They then tell me my car failed inspection due to bad suspension (cracked bushings). So it takes 6 hours for me to get my car after they only did an inspection oil change and the 20 minute relay install. I went into the work area and there is only one other car in there (at noon time) besides mine. They tell me I also need another $600 worth of stuff, like oil leak but they can't show me the oil leaking. I took my car down the road to the service place I take 2 of my cars and they showed me that the "cracked bearings" were just a hard line of dirty grease. They wiped it with cleaner and 'presto', the crack was gone and my car passed inspection. Williamsburg Hyundai service is shady at the least, and how they keep that rude Jon guy is beyond me. I have seen him being rude to other customers also. I suspect the 5 stars they are getting are from family and friends. For me, I am done with Williamsburg Hyundai, I'll skip the so called 'free service' on my Genesis and will happily pay for it and get my inspection, oil change, and tires rotated in one hour. Needless to say, these very poor experiences at Williamsburg Hyundai and with their service manager Jon are a major factor in my search for a new car, to replace my Azera.
Recall Notice - Jean Welch
I want to praise Jim McAllister, J. Malone, Jr. and Bob, 2nd shift mgr. for their outstanding help in resolving my recent problem. Excellent Job!!!