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They work with me to get approval.I brought my 2021 car... - Chigozie
They work with me to get approval.I brought my 2021 car today I am so happy he made it happen this place is the best place to buy car
Top Reviewed Specialists At This Dealership
Rashad actually listens to what you want, and is very... - Riv04
Rashad actually listens to what you want, and is very honest. Such a refreshing experience after going to dealerships where we were up-sold. If you want an honest, no BS experience buying a car, go here and ask for Rashad!
Ashlin Lynch was amazing. I told her what I wanted and... - Dayquan Jordan
Ashlin Lynch was amazing. I told her what I wanted and she made it happen. I'm in love with this car. Her customer service is amazing, and she was very patient with me. Thank you! 😁
Thank you AGAIN to the team at Stohlman Volkswagen for... - javanmjackson
Thank you AGAIN to the team at Stohlman Volkswagen for making this purchasing process seamless and stress free! In particular, kudus to Paul Turk for his continued professionalism, attention to detail, and among other things, vast knowledge of the VW Brand. Always going above and beyond the call of duty, this guy drove out to my place(I live pretty far) to hand deliver my 2021 Jetta S! I will never go anywhere else to purchase a vehicle and will shout from the rafters to anyone that will listen...GO TO STOHLMAN VOLKSWAGEN....SEE PAUL TURK;)
Highly dissatisfied and disappointed with Lindsay Service... - nadeemnadeem
Highly dissatisfied and disappointed with Lindsay Service (Sterling, VA) as well as Ourisman Service Center(Bethesda, MD). Service Maintenance package is TOTAL SHAM.
I bought 2019 Jetta from Ourisman Bethesda with external paint protection in Jan 2019 and Dec 2019 bought 8 years maintenance plan for a hefty price from the same dealer. I was told, you have paid for 8 maintenance services and external paint protection.
I got my first years maintenance done at Stohlsman near my work place on Feb 14th, 2020 @12k mileage with VA Safety inspection. Experience was super smooth and helpful. I asked them about getting the car polished, they could not see anything on my account wrt Paint protection I bought along with the car. I thought that must have been glitch in the system.
After the first service I hardly drove the car and procrastinated 2 year/20k Service little longer, mainly because of pandemic, low mileage (15.8K miles), work schedule and need to align with my wife's availability for pickup and drop off. Finally on 4/22 upon receiving a mail with option to schedule online, my stars aligned and I scheduled the service with Lindsay on 4/30 requesting a. VA Safety Inspection, b. Recall work and c. 20k maintenance Service.
After going there to drop the car off, Lindsay service rep gave me a shocker that the 20k service has expired and cannot use it. Its been 14 months since the last service and I have to pay from the pocket, though it was fully paid years in advance. I declined the service and asked him to do inspection and recall work. Just when I was leaving, Service advisor came and told me that, car will be ready on Saturday 5/1. I said, that's fine, just perform inspection also tomorrow so that I get May sticker as opposed to April Sticker.
Next day, I called Ourisman Service center, explained service rep in detail what happened to 20k service. He was first apologetic, said you can bring the car here 50 miles away in MD and can perform 20k service but obviously cannot do VA Safety inspection. He kept on saying, you bought it but did not consume it, whatever that means. I requested him to talk to Lindsay or someone in VW, after some more discussion, he put me on hold for 40 minutes with no response.
I had other activities lined up, so I thought I will take it up later and instead decided to get the car back from Lindsay. On Saturday, I did not get a call as previously promised, then I started following up late Saturday night. After 2-3 texts, Monday 2pm, got the response that car is ready for pickup.
When I picked up the car at 4pm, I noticed:
- VA Safety Inspection was done on Friday with April sticker, though I requested to be done next day.
- Invoice said, "Drive through Car wash" was performed. I saw car covered with layer of green pollens, no car wash was done. I saw other cars freshly washed but not my car.
- Recall work was performed.
- 20K service was not performed but under parts section 20k service was marked completed.
This was a pathetic service. I feel Maintenance package is total RIP-OFF. Despite paying in advance, VW refuses to perform the service. Dealers are not responsive and seemed least bothered.
I am very frustrated with the overall experience and attitude shown towards me, to the extent that I don't want to continue with VW, want my money back for the packages I bought. I would like to return the car as well, provided I get my hard earned money back. Hope someone from VW is listening.
- Nadeem P.
Ray Hatcher has been our sales person for the last two... - brent and karen
Ray Hatcher has been our sales person for the last two VW purchases. Ray is very professional and knowledgeable about the product. A great experience at Valley VW. Diamond Ray is the "Man"!!
The services department price gouges to the point of... - JaeWill
The services department price gouges to the point of fraud!!! I had a small plastics piece come off of my car and requested a quote for the part and labor. The service team member state that they discontinued making for that style of part for my car. The new style was 160.00 for the part and that I should by 2. The labor would be 300.00. In 1 minute in the waiting area I found the exact part on Carparts.com for 44.95 and my husband placed it with no tools. This type of markup and price gouging is disgusting, deplorable and the reason why the auto service industry is one of the Most mistrusted. I will never go her again. I plan on sharing my experience with everyone in the NAVY stationed in Hampton Roads
Bought a brand new 2021 Tiguan SE R-line Black and love... - Aaron Green
Bought a brand new 2021 Tiguan SE R-line Black and love it! The whole team was professional. Top notch service! Very polite! Negotiation was a haggle free.
Jonathon made my buying experience the easiest possible!!... - marmar
Jonathon made my buying experience the easiest possible!! He made sure I absolutely love the car first before anything else! No pressure and made sure I was comfortable with my decision. Never going anywhere for my next vehicle! ❤️
Terry VW/Subaru is the ONLY place I will go for service... - Sandi C.
Terry VW/Subaru is the ONLY place I will go for service and to buy a new car. Thuer staff is excellent, the service is reasonably priced and they get the job done quickly!
They scheduled me for test drive of a car that is... - Johnson26
They scheduled me for test drive of a car that is already sold to someone else. Thank you Carlos !!? I gave up on another car for this!
Service work - jacker1
I have used Flow for over 2 years since my purchase. All work has been prompt and efficient. Corona related issues create obvious problems (No waiting area)
Walk-in Oil Change - VR
Needed an oil change and Breyer VW was able to take me in without an appointment. Service was quick and I was on my way in no time. Very accommodating!
Fantastic experience buying second Volkswagen from Karen... - St.Jimmy
Fantastic experience buying second Volkswagen from Karen Radley. Their staff is incredibly professional and considerate of buyers time during the process. Glad to have these folks as part of my vehicle family. I have serviced with them for 12 years, excited to have another car to keep coming back!
Just purchased a car today, Would have given 5 stars for... - Kdavi30
Just purchased a car today, Would have given 5 stars for the overall experience. However, shortly into our 2 hour drive home, we discovered they only put a half a tank of gas. We actually waited for them to put gas in the car, as it was on empty when we got there. They knew we drove 2 hours. Who does that?! We’ve bought several cars over the years and have never not had a full tank of gas when we drove out of the dealership.
Customer Service rep did not provide a receipt for the... - mprophett29
Customer Service rep did not provide a receipt for the service provided. When I called back multiple times I was sent to a full voice mailbox where I could not leave a message. About as unprofessional as it gets....
Tony Hall is the best Salesman we have dealt with! - hoped
We purchased a VW Jetta and drove 2 different cars, months apart and Tony was patient and very helpful during the whole process. We will definitely be returning to him in the future for our next vehicle! (This says First Team Hyundai, but it was actually First Team Volkswagen)