30 Virginia kia Dealers

I was extremely impressed with my service. - robinsond697

I was extremely impressed with my service. Charles is the Man!! He put no pressure on me at all. He talked me man to man, and worked with me. I have the best car I have ever owned. Thank you Charlie

Personable staff. - think2lern

Personable staff. Highly efficient and informative. Physical plant is inviting and clean. Excellent salesperson, John Sasso. Willingness to go the extra mile to fill customer requests.

The service reps care about the customer and work hard to - MJLOGAR90

The service reps care about the customer and work hard to keep them informed in a timely manner. My rep visually showed me an issue with my vehicle, and the tech took care to fix it right the first time. My expectations were exceeded.

The customer service staff was courteous and addressed - SFSPEN100

The customer service staff was courteous and addressed any question I posed. Well done Southern!!!

So glad to have express oil change and it was FREE! - J.Green

So glad to have express oil change and it was FREE!!!!. Polite associates-thumbs up

Professional service completed in a reasonable amount of - G.KHARDEN70

Professional service completed in a reasonable amount of time. There were refreshments available and restrooms and television.

Marvin was great, answered my questions, and helped us to - Luther

Marvin was great, answered my questions, and helped us to drive away in our new Telluride, which we all love. Thank you!

From the first phone call negotiations to the fact that I - FL_Wolf

From the first phone call negotiations to the fact that I flew in from out of State to pick up the car, the dealership people were most accommodating and considerate. The salesperson, Ricardo, was great. Paperwork was professionally and timely completed. I was even given an orientation about the car electronics and gadgets before I left. I would not hesitate to buy there again.

Convenient location with a small town feel. - mcpam

Convenient location with a small town feel. Employees are friendly and always patient to answer questions.

They are very helpful easy to work with I would recommend - Kraftynat1858

They are very helpful easy to work with I would recommend Blackwells Kelly was very helpful great person

It was my first time buying a new car and the process at - fred.royer

It was my first time buying a new car and the process at Safford was straightforward and easy, no high pressure sales tactics and they take the time to answer all your questions.

Sold me a used car that was not safe to drive. - CL Frost

Sold me a used car that was not safe to drive. Asked for inspection prior to purchase and was provided with chicken scratch. Report mentioned oil leak; cost to fix $0. Car had burning oil smell after test drive. I had to HOUND them to get more details on leak. After getting manage involved, they found active oil leak AND a cracked cylinder head. Should have found and fixed these prior to offering car for sale. Dealer paid to fix issue. Was told about a week to repair. Repair took 3 weeks with NO communication from the dealer. I made numerous calls for updates, including calling GM Billy Brown, who did not return my call. When I pressed for information on brakes/rotors measurement, again, had to HOUND them. While waiting for car, spoke to sales person Joshua Gettis who did not have a clue and would tell me they have done everything I asked for, that should be good enough. I asked for a car that was safe to drive (which should not be on me to ask for) and it was a fight to get them to correct the unsafe issues. They clearly don't care about customer safety and only care about making the sale at ALL costs. Finally got car and within a month console screen had "ghost touch" issue. Called and spoke to Chris to get dealer to split repair cost with me as this should have also been fixed prior to sale. He said he would talk to manager and call me back....I'm still waiting for the call. Would NEVER do business with this dealership again.

Mustapha was the best used car salesman I’ve ever met. - Tula722

Mustapha was the best used car salesman I’ve ever met. Made sure I was getting what I wanted, worked with finance to get me the best deal, and I went in to buy one car and I left with a better one. He’s very agreeable. He’s very knowledgeable and friendly and it was a joy to buy a car through him today

We had an appointment for an emissions test and tire - theresabohn

We had an appointment for an emissions test and tire rotation. Arrived before our appointment time, was told it would take 1-1/2 to 2 hours to complete. Three hours went by and we did not hearing anything from them, We called to check on status and were told it would take an additional 15 minutes. We then drive to dealership only to find out that after THREE HOURS, nothing was done on our vehicle. Its one thing to be delayed, but to be lied to is another. We left the service area with nothing done on our car. We wasted our entire monring, missed another appointment we had scheduled elsewhere. We will never go back there again. We purchased two cars from them in the past - so much for customer satisfaction. ZERO STARS.

Great and clear sales work hard to get a great deal . - firste

Great and clear sales work hard to get a great deal . And friendly staff knowledgeable and helpful as can be . From the salesman to the sales manager to the business officer I like the honesty.

I purchase a 2018 Ford Escape SEL. - John138

I purchase a 2018 Ford Escape SEL. The salesman Jordan Floyd was excellent and very knowledgeable of the buying process. He even went the extra mile to locate the vehicle additional keys when they were misplaced and did not gave up until he found them. Sales Manager Billy D'Amato was very professional and attentive. He earned my trust with his confidence and knowledge of the process making the buying experience an enjoyable experience.

Beyer Kia Falls Church saved us an enormous amount of - kellyannac

Beyer Kia Falls Church saved us an enormous amount of money and frustration! The team, led by the calm, informative service advisor Oliver, more than rectified the terrible service we received elsewhere. They relentlessly inspected and serviced our vehicle until the complicated problem was solved. Best of all, it didn't cost a penny as they ensured we were aware of our manufacturer's warrantee details. Oliver definitely deserves a medal for his extremely knowledgeable guidance and diligence! THANK YOU!

Service - Fred

Don't bring ur auto to get anything done here very poor service. Had the computer update do to rod bearings recall. Very bad service. If u do use this service bring your lunch.

Great Experience - Foster

Dennis Barbieri, was great assisting me with my sale on my Kia Forte, and I love my new car. Marcus Pringle was also very nice assisting me in finance, explained everything very well. Thank you guys, Tina Foster

Excepcional Customer Service and wonderful environment... - mirta.eliana1227

Excepcional Customer Service and wonderful environment The place of the waiting area very comfortable and familiar 😌. Happy to be there.

i have a bill of sale signed by their employee for 6000 - james.t.trolia

i have a bill of sale signed by their employee for 6000 now after i took the new car and that sale is done the want to say it only 4500. dishonest. do not buy from hyman bros. my number is 804 832 2076 please call me with any ?

My Kia Optima broke down while I was driving home from a - orangeturtle622

My Kia Optima broke down while I was driving home from a trip to New York. It broke down in the Richmond area. I live 4 hours south of Richmond. I had it towed to a local family owned mechanic that I found on Google. They told me it was engine failure and that it needed to go to a Kia dealership. West Broad Kia was the closest one. This happened on July 15th. West Broad Kia said my car couldn't be towed to their dealership until August 5th because that was the earliest appointment available and they wouldn't accept my car until then. Thank goodness the family mechanic shop didn't charge me for storing my car until it could be towed. When my car finally got towed to the Kia place, it took a WEEK for me to speak to anybody to even acknowledge that my car arrived at the dealership. I called repeatedly and left message after message for a WEEK and not a single person called me back. I had to call the sales department and ask them to talk to the service department to call me. I just wanted to know that they even had my car. I finally got a call back and was told they would call me after they have time to diagnose my car. When they called me back they confirmed that it needed a new engine and that it was under warranty but because there were 25 people ahead of me in line who also needed new engines, it would be early October before it was ready! They offered me a rental but said they could only offer me a rental for ONE week and I would have to drive the 4 hours up to them to pick up the rental from THEIR rental place. Where's the logic in that?! When it got close to October, I called and checked to see if it was close to being ready because I live so far away, I would need to take time off work to come and get it. Every week since the first week of October, I texted the service department and every week I got the same answer...they are running a little behind, it should be ready next week. That was all the information I ever got. Fast forward to last week, the middle of NOVEMBER and I finally decided to call the service manager instead of the tech I had been interacting with, who told me that they were dealing with having to install rusty engines into cars because they were coming in rusted from their supplier. I don't know if a rusty one was put in my car but I know some poor car owners ahead of me in line got rusty ones. This past Monday I got the call that they were finally starting to work on my car. Found out that the serpentine belt was cracked and needed to be replaced. I can't be sure but I'm thinking the defective engine probably cracked it in the first place, but whatever. I picked up my car today and let me say how absolutely disappointed I was with their in-person customer service. Keep in mind, they have had my car for almost 4 months with very little information along the way and the tech who gave me the paperwork today to sign, spent only about 5 minutes with me. He offered no information other than answers to the questions that I specifically had to ask. When I got in the car, there were brown smudges all over the dashboard that they couldn't be bothered to wipe off. They left the dirty, crumpled paper floor mat in there AND when I turned the car on, the tire pressure warning alert came on showing me that three of my tires were low on air. They didn't even put air in my tires! The paperwork I got says they did one of those multi-point inspections and yet they didn't put air in my tires?! They must have only inspected the parts that cost money because they told me I also needed a cabin air filter for $79! I plan on taking it to my family mechanic who doesn't charge nearly as much. My car made it the 4-hour drive back home just fine today, but my overall experience with the service department was absolutely terrible! I have already told everyone I can not to buy a Kia because this whole engine debacle, in addition to all the recalls before the engine failed, was insane and not worth it at all.

I normally do not write reviews but the service Kia - cshiley

I normally do not write reviews but the service Kia Military HWY is horrible. No customer service. The Tech lied and allowed me on the road with a object in my tire and did not tell me but wrote that I denied service. Went in for an oil change and called several times to ask the status and no one was able to assist me.

Went for a fuse recall and a few days later my tire fell - menc

Went for a fuse recall and a few days later my tire fell off my car. They stated all they did was the fuses, then back peddled and said they checked by laser,so which is it. I now have a bill for almost $400 and on a fixed income. Thank GOD no one was hurt. Scott the service manager would make a good(?) politician.

I have to say the Wmsbg KIA has always treated me well. - robert h

I have to say the Wmsbg KIA has always treated me well. This will be my 4th purchase. My salesman Mike Hines has been terrific to work with me. Always goes over and beyond. I highly recommend seeing Mike for your purchase.

Great professional staff. - Mikhail

Great professional staff. Fair prices! I got my brand new 2023 Kia Sportage from Charlie Obaugh KIA dealership and couldn't be happier. Matt, the salesman, assisted me exceptionally throughout the whole purchase. I got a very good price for my trade-in, and they sold me the vehicle without the ridiculous market adjustment, I paid the MSRP only! Thank you very much, folks!!! Keep up the great work!

Repair under warranty 2 times for 2 different problems - Garry

This Vehicle was purchased @ Hart KIA in 2011! Nelson KIA repaired 1 major problem that Hart would not Fix on Bank 1 with less than 50,000 miles! I paid Hart in 2/2011 to check and remove the valve cover to check for sludge! No Sludge! They wanted me to pay over $100.00 a hour for them to go deeper into the engine! I said NO! You could not fix it the 1st time. I took it to Nelson KIA,Hart had opened a claim to KIA and got paid 2 times! Nelson KIA has had it for 2 weeks and KIA paid for a rental,something Hart would not do! They Found the Problem,ordered the parts and will be repaired 5/14-15 no charge under warranty! I am over 60 yrs old,Nelson will not take advantage of older Women or Men! I wish I could say the same thing about Hart KIA! I have sit in the waiting room @ Both Company's! Customers and repeat customers is how you make a Business! I have sat there @ Hart and wished I could HELP THEM! NEVER @ NELSON KIA!