I walked into the showroom knowing exactly what I wanted. - heidimcmurry
I walked into the showroom knowing exactly what I wanted. They didn't have the vehicle that I wanted, but they said that they could make another model just like it. I'm not a car expert, and there wasn't enough time to thoroughly look through everything to see how it compared.
One of the very important items I needed was a tow package with a 2 inch receiver. The salesman I was working with assured me that they could make it happen. After nearly a month, the added items were installed, but there was a HUGE problem. A tow package with a 1 1/4" receiver was installed. I told the service department that there must be some mistake. They treated my like I was the idiot because they said that Honda doesn't even make a 2" receiver that fits my car. I had a long talk with the salesman that I had worked with, and he did not take any responsibility for the mistake and showed no remorse. I asked if they could take off the tow package and credit me back, and they said they "couldn't" do it.
I went to U-Haul to get the correct receiver, but they really struggled with the install because the removal of the incorrect tow package was very difficult due to the sloppy and poor workmanship by the dealership.
All I can say is this... I won't buy another car from Stirling because they are not trustworthy and honest.
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