This is the first time I write such a bad review. - Kaylie Truong
This is the first time I write such a bad review. If you want to be talked to like a child and be gaslit into thinking that you made a big deal of your problems, go to Toyota York.
The entire experience at this place was nothing but Sharrita being condescending to me, refusing to acknowledge my problems, and trying to minimize my worries and concerns.
I came in to diagnose the warning light regarding tire pressure on my dashboard. Scheduled a same-day appointment noting beforehand that I need the engine light fixed.
Even with appointment, it took 3+ hours and I didn't get to go home until everybody left & the place closed.
Doesn't feel like my appointment is prioritized. Nobody kept track of me or checked in, even through messages. I had to actively ask when they would be done. Only then did they tell me it's going to take a long time because my car is old & rusty, which I felt is an excuse because they knew I was coming & should've paced their work accordingly.
They also sent me a diagnostic video of the technician showing the engine bay for barely 7s & say I have to fix all 4 of my tire pressure sensors (~$1k). I didn't even get to see the state of my tires & was skeptical, but went with the repair anyways because what else can I do as a person not knowing anything about cars?
After that lack of communication & transparency, I drove home & the warning lights re-appeared 4 days later.
A $1,000 issue coming back after barely 50 miles of driving is just ridiculous... I called them & they gaslit me into believing that it's because I don't have my tires at high enough pressure when it's winter time. They talked to me like a kid, explaining that air molecules shrink during the winter, etc.
I followed them anyways but it still didn't work.
So by this point I've wasted $1k, my time self-diagnosing my car (wasted 4-5 business days of my own time), and my energy defending myself when Toyota York keeps minimizing my problems and concerns.
Paid that much time, effort, and energy for a problem that should have been solved to begin with.
By that point I didn't want anything to do with this place anymore. I just want them to make it right or refund my money so I can go fix this issue elsewhere.
My calls to this place all went to the void. The only person picking up is the appointment setter at the front desk. It makes no sense that during business hours (3-4PM Thursday), there is no advisor or manager who is available to talk to me. The website says this place doesn't close until 6PM.
It seems that they're trying to avoid addressing my problem. I kept being told to leave voicemails.
They keep using the excuse that they're on the phone or talking to other customers but the 2 times I have gone to this place, no client ever talks to these people.
Be realistic. What is there to talk about. Most people are just there to drop off their car & wait to pay & pick it up. Nobody has enough car knowledge or cares enough to talk to the advisor for 1 hour like they claim.
Also the service building is so small that the front desk person could just walk to the back & physically check if the advisor is there. They just don't want to do it or address my problems; that's why.
When I keep calling back and asking to talk with them directly about my problems, they keep avoiding confronting me & say that failed car sensors "do not cause the vehicle to fail or cause death," which again is another time Toyota York dismisses my worries as trivial.
I came in for a second follow-up appointment & they said the tire pressure sensor on my 5th spare tire is broken and needs to be fixed. Again, why didn't they tell me this the first appointment?
To conclud, I would never go to this place again & don't recommend it to anyone. The lack of transparency & communication with clients is absurd. It doesn't feel that you are listened to or treated with respect.
To compare, Toyota Lancaster gives better customer service with better price. Choose another place.
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