"Had another great visit/experience at this location. After talking with GM and Service Manager on seperate calls about checking brakes on camper due to them not working on our first trip home. They both had informed that they can hook up to camper and test with computer and they have fleet trucks that they would road test them with. Well we went in Friday 6/18 around 4 pm to pick up camper and was told brakes are working fine and have 17 amps which is above normal. I asked did they road test it? Response was yes....rolled my truck and trailer 2 feet and triggered dash of my truck check trailer brakes. So they went and got another gentleman who jaked up each tire free spun wheel while I applied brakes through controller to find the one that is not working. The frustrating part is this was a 2hr process that at which I wasted a trip time and fuel plus had to assist in finding issue. The camper was dropped off for a week and NO one took the time or effort to truly look into the issue. As expected I was over promised and Camping World under delivered on service that would be provided. Oh and they hooked up to my camper with fork lift while capture plate was on it and it must have fallen off after lock bolt bent away from king pin and it got dragged along. Service Manager had someone booger weld it with no prep to the capture plate which I informed him was completely unacceptable and needed a replacement shipped to my house(needs to be direct replacement "pull rite" not universal brand.
5 days ago
"The service department is a joke. No one answers the phone and leaving a message is a waste of time. If you even get called back, it will be days later. Service techs do not keep you updated on the status of your repair but rather call you when they feel like it and have something to report (not to return your phone call). If they have to order a part (happens a lot), you can kiss your rig goodbye for weeks or months. When you bug a new rig, the walk-through is quick and if you don't think to ask every possible question at that time, you will never get an answer later. Most trailer/RV user manuals are pathetic and these guys don't know anything when you call. They will eventually get the job done but you wait forever with no updates. It is so frustrating!"