145 California Toyota Dealers

I had a routine service on 9/30/25 and Tom Anderson told - peggylee168

I had a routine service on 9/30/25 and Tom Anderson told me that I have 2 recalls which need 2 days to fix them and just schedule it as the parts are available. I schedule the recall service on 9/30/25 and dropped off.my car. The technician told me only one recall can be done today because inly one part is available. But then Tom Anderson called and said the parts are not ready and I need to pick up my car. It was waste of my time and it was unefficient and unprofessional from Toyota service department.

Very happy with the service at this dealership. - barbrichards1

Very happy with the service at this dealership. Everyone was very courteous and helpful. My car was taken care of and I am happy with the work.

Pedro has been really proactive and helpful in all of our - edelacruz

Pedro has been really proactive and helpful in all of our questions and services. He was very professional and knowledgeable about the information.

After scheduling my RAV4 for a specific recall repair and - Lynn W

After scheduling my RAV4 for a specific recall repair and taking the car in, I was told the parts would not be available for at least a week. Zero stars for that waste of time, but 5 stars for when I took it in after being assured that the recall parts were on hand, and for an oil change and tire rotation. All personnel were courteous and helpful, and check-in and check-out were quick and easy. My only advice is to get assurance of parts availability before taking your car in pursuant to a recall notice. I purchased this vehicle new from this dealership, and have had all service done here, and with the exception of the occasional hiccup, have been satisfied and will definitely return for service or to buy another Toyota.

Always great service when visiting and all staff are - gus

Always great service when visiting and all staff are helpful and informative at every visit.

Fantastic customer service support! - Reynarose40

Fantastic customer service support!! Scott, Trish,Ben, Brian Service - amazing service I received very great!!

Team made me a perfect deal. - markkevinvergara

Team made me a perfect deal. Had a new car via trade-in. Made the process smooth & fast. Very professional people and they know what they are doing.

Needed to give a shout out to Chris Pablo at Toyota of - acroutha

Needed to give a shout out to Chris Pablo at Toyota of Walnut Creek. This guy was a pleasure to work with, getting me out the door numbers with no fuss and clear communication. Full disclosure, I ended up purchasing a used vehicle elsewhere (sorry Chris!). The decision was based solely on getting a used vehicle that better suited my needs. My opinion based on my interactions with Chris is that he is knowledgeable and service-oriented, and I would feel comfortable and confident purchasing a vehicle with Chris at Toyota of Walnut Creek.

Do not let your 84 year old mother go in for service here - apxpredator

Do not let your 84 year old mother go in for service here unless you want incomplete service and long waits with $4000 estimates with pitches for how much easier it would be to “just buy a new car”. The oil was never changed like she came in for. When given the opportunity to explain and/or fix, I was immediately told that I don’t have a power of attorney and that they explain d technical jargon TO AN 84 YEAR OLD WOMAN, and again, can’t/won’t speak to me because I don’t have piwer of attorney. It speaks volumes that that is what they go to when someone has questions about how the dealership treated my 84 year old mother. Dealerships really wonder why people are fed up with their antics. When questions arise about servicing, who goes to “power of attorney” so quick like that?! We all know the answer to that. A prime example of why we need elderly protective services and consumer advocate agencies. Buyer beware

The following bait-and-switch occurred on the evening of - kgarza

The following bait-and-switch occurred on the evening of November 7th. I emailed the General Manager to redress the issue and waited ten days for a response; I still have received no response from John Hautman, the General Manager. It is November 17th. On November 7th, a representative from DCH Toyota of Oxnard named Melany (I’m not sure of her last name because she isn’t listed on their site’s website) reached out to us regarding some online inquiries I’ve been putting out. She asked us if we’d be willing to wait for a vehicle to arrive in December. We said yes as we are in no rush. She then sent me a spec sheet of the vehicle, the type that lists all the packages and fees and such. We sent in an offer for that vehicle, the same offer we’ve had a few other dealerships take us up on. She said, in writing, that she would look into it with her manager (Christian Medel), and then got back to us a half hour later with an offer that was an even better price for us. Here's where the issue begins. I then clarified with her, in writing, that we wanted a guaranteed out-the-door price when we arrived there in person—the offer she sent us—with no potential “bait-and-switch” situations happening when we arrived. I had to be crystal clear about this because we’ve been bait-and-switched before and it’s infuriating. She then responded, in writing, (I have screenshots of this message from her) “You can have our word that nothing will change. Finance will offer things to you because that is their job but, on our end, everything is what we told you. Vehicle is arriving in December and in order for us to mark it sold we need a signed contract with the numbers we agreed upon, and we will also take a $2k nonrefundable deposit.” That sounded great, so I reiterated the offer, verbatim, that she sent me for the spec sheet of the car that she sent me to ensure with crystal clarity that I was not going to show up to the dealership on November 7th with any potential situation occurring where the vehicle I was ordering was in any way, shape, or form different than the spec sheet I was sent. She said, in writing, “Yes, please. Come on in.” We then arranged for a 6:30 meeting time. When we showed up, someone in the front directed us to Melany, who sat us down with a Miguel Alacantar (I’m not sure if it’s Alcantar or Alacantar—Alacantar is what is listed on the store website). Having only known Miguel for the brief time we were there, I’d say he’s an awesome guy with integrity—the kind of guy I would want working in sales because he’s candid with customers and up front about how the fine print of the sale works. With Miguel we came to the head of the problem: Miguel explained that the offer we were given by Melany, approved by her manager, Christian Medel, was not actually the out-the-door price of the car for what was listed on the spec sheet (the price and spec sheet that we discussed, in writing, before coming in so that we would not potentially have this very situation occur while we were there). Sure enough, some of the items listed on the spec sheet are actually “extra,” we were told, because they are installed at the dealership, and we would have to be charged more than the offer we were sent, in writing, if we wanted those items. I explained briefly to Miguel that this was the very thing I was trying to avoid, and that’s why I went to painstaking crystal-clear lengths, in writing, to ensure that this would not happen. He took a few minutes to head to the back to address it with Melany and Christian, and he came back with Christian in tow. Rather than address the concern itself, Christian then proceeded to just reiterate the same thing that Miguel told me minutes prior in the very same words: these items listed on the spec sheet, the spec sheet that we clarified, in writing, was what our offer was for, are extra, and the offer we were sent did not actually include those items, but we could pay extra for them if we wanted. No apologies. Just lies.

Went in about a month ago to look at the 4Runners. - Christina and Frank

Went in about a month ago to look at the 4Runners. Found what we were looking for so my boyfriend worked with the team to trade in our old car and get the 4Runner. Process was pretty normal for buying a car. My suggestion is to get preapproved with your preferred bank and get the rate and payment you want. They will try to give you a crazy high rate right out the gate. You will have to work with them to get someone even remotely resonable and even then it not great. They promised 90 days no payment, but we received a bill from the credit union a month later. We called and was given the run around and no one could answer us. My boyfriend Went into the dealer and the same sales rep who was so "helpful" to get him to sign said there was nothing they could do. The credit union said the dealer chooses the deal or to extend the 90 days with no payment. But apparently Valley-Hi Toyota couldnt do anything. Sneaky Tatics. Our experience and lesson but we hope to warn others. Be careful what is promised. Added a photo so you know my review is a true review and we did purchase a car.

I had a great time buy a new corolla cross. - carlosaranda

I had a great time buy a new corolla cross. Mr. Alonso Cortez in sales was great he was able to find one and even keep on hold for me to show up to just look at it. He went in detail and guided me thru the corolla cross and it's safety features. Went with me with test drive and should me all the extra features and informed me about the remote unlock and lock and start using the app. Then while waiting for the finance. He would check up and let me know how everything was going roughly how much more time it would take. Then when I went to finance Mr. J.K. khilnani and Mr.Alfonso Plascencia were both fantastic. They explained all the option was even surprised that toyota offered 8yr warranty. Great option for the service plans. After going and roughly calculating the miles I would be driving and were able to fit the best plan for me and best one that would make sense to purchase. It was no pressure when selecting. It honestly was a great experience. Thru out the whole time nothing felt pressured it was like dealing with nothing but family and friends the whole time. And even before I left they made sure all my questions were answered. If anyone i know is looking for a toyota and wants better then excellent service I will be highly recommending them to visit them. And if their parts and service dept are anything like the 3 gentleman the I delt with I will be coming back here for my services and when i want to get my next toyota i will definitely be coming back here in the future.

I got ripped off by this dealership, lost $5,500. - syedhaiderf

I got ripped off by this dealership, lost $5,500. They sold me a used car, within two days I returned it, and they charged me $5,500. One manager said to return I have to pay tax and registration fee, I agreed. Later they changed mind bought back for the same car $2000 less. Plus, tax and registration fee. I even bought a new car form them. and they promise to reduce $1000, but they lied.

BEWARE! - ragusa74

BEWARE!!! All the negative reviews about this Dealership are true, You couldn't pay me to purchase a vehicle from this Dealership. Was pre-approved or also ready to pay cash for vehicle, Karen Cruz stopped returning my calls after emailing and testing her several times. Alex Velasco (Sales Manager) has terrible customer service skills, and was never willing to hear me out. Add Ons at his dealership are a joke.....STAY AWAY FROM THIS PLACE!

Today was going to be the last time I ever came to this - RK

Today was going to be the last time I ever came to this dealership for service--because of how bad the experience was when Randy Doan was not here. Ironically, the only reason I ever got to meet Randy was because of that terrible service experience. I left a review, and Randy personally reached out to me. That call completely changed my perception of this service department. Randy Doan is an exceptional asset to this dealership, and he is the only reason I drive nearly 40 miles to have my car serviced here when there are at least four or five Toyota dealerships much closer to me. Unlike another manager I dealt with during Randy's absence, Andy actually listens. He does not dismiss concerns, minimize issues, or deflect responsibility--he addresses problems head-on and follows through. The other manager Andy was, quite frankly, absolutely useless. When I heard Randy was back from his leave today, I was genuinely elated. While he was out, I needed basic information from the service manager for an insurance claim after another car hit me. What should have been a simple request turned into an exhausting, frustrating ordeal--it was like pulling teeth. Randy's professionalism, responsiveness, and accountability stand in stark contrast to how poorly the service department was managed without him. I truly hope this dealership understands what a gem he is, because I am certain I am not the only customer who continues servicing their vehicle here solely because of him. If Randy had not returned, I would never come back. The only reason this dealership receives five stars from me is because of Randy Doan., WITHOUT RANDY HERE ZERO STAR IS TOO MANY FOR THE SERVICE DEPARTMENT'S MANAGEMENT. I sincerely hope leadership recognizes his value--and also understands just how awful service management was in his absence.

Jose Hernandez was super helpful and went out of his way - michelecotta

Jose Hernandez was super helpful and went out of his way to make sure I had an honest and pleasant experience. He did not disappoint! Toyota San Luis Obispo was awesome dealership to work with. Highly recommend it.

I took my Toyota Seina to Daly City, City Toyota and had - Propeabody

I took my Toyota Seina to Daly City, City Toyota and had a great experience with the service department. The team was friendly, professional, and really took care of my vehicle. My service adviser was very accommodating and went out of their way to make sure everything was handled smoothly. They took the time to explain the work being done and made sure I was comfortable with every step. It is clear they truly care about their customers and take pride in what they do. I left feeling confident and grateful for the excellent service. I highly recommend Daly City Toyota for anyone looking for a place that treats you right and takes great care of your car.

Purchased a Toyota Camry XSE yesterday from Blackstone - Lou.patterson

Purchased a Toyota Camry XSE yesterday from Blackstone Toyota Fresno and couldn’t be more satisfied. Martin, Fernando, and Antonio were absolutely top-notch—professional, friendly, and efficient. The entire process was smooth and fast, and I felt confident I was getting a great deal. Outstanding customer experience from start to finish. Highly recommend!

I bought my parts for my GR Corolla I just bought and - Caleb S

I bought my parts for my GR Corolla I just bought and they helped me order the right parts and best way to install myself. I love to work on my car. Juan sold us the car and he was great.

I recently purchased a new vehicle from Bob Smith Toyota - Harpreet

I recently purchased a new vehicle from Bob Smith Toyota and had a genuinely great experience. Everyone was friendly and helpful, especially my salesperson, Mark Young, his manager, John from Internet Sales, and the finance manager, Todd. They worked with me to get a great deal, clearly explained each step, and were very transparent throughout the entire process. Overall, it was a positive experience and a pleasure doing business with this dealership.

This car dealer used to be very good and reliable with - DOUGLASRAMOS58

This car dealer used to be very good and reliable with people who really helped you, but now everything is overpriced and if you want to make an exchange, what they offer you for your vehicle is a mockery even if you have been a customer with them for years. apart from a short list of lies that the sellers tell you who are supposedly helping you, it is unfortunate how this dealer fell so low and his prestige also because of some employees

I recently attempted to purchase a Lexus SC 430 from this - arembert1

I recently attempted to purchase a Lexus SC 430 from this dealership and obtained a Lexus pre-purchase inspection prior to finalizing the deal. The inspection revealed significant front-end and steering issues, including a steering gear problem, worn ball joints, damaged linkage and boots, and power-steering leaks. The technician also noted front-end noise, which directly correlated with these findings. The dealership was fully aware in advance that I was planning to fly from Texas to pick up the vehicle and drive it back, so I took extra care to ensure the car was mechanically sound before traveling. Despite being presented with a documented Lexus inspection identifying safety-related steering and suspension concerns, the dealership refused to address any of the issues. I even offered a reasonable compromise—allowing the dealership to perform the repairs themselves and split the cost—but they declined to engage in any solution or price adjustment. I understand that used vehicles are sold “as-is,” but refusing to acknowledge or discuss documented steering and suspension defects, especially when a buyer is traveling long distance and negotiating in good faith, is disappointing and concerning. I ultimately chose not to proceed with the purchase. I strongly recommend that prospective buyers obtain an independent inspection and be prepared for the dealership to decline addressing serious mechanical issues, even when clearly documented.

This is a great place with the best service. - Prius driver

This is a great place with the best service. I thank Khalid for all his help with my new car. George handled the paperwork quickly. A big thanks to Joy who always is helpful and cheerful. A big thank you to the staff!!

We had a great experience working with Jimmy Carlton. - Sav Cervantes

We had a great experience working with Jimmy Carlton. From the start, he was respectful, straightforward, and didn’t play any games. He took us on a test drive and, when it came time to talk numbers, he proactively brought the manager Pablo over so everything was clear and efficient. I appreciated that there was no back-and-forth or wasted time. Jimmy continued to check in with us throughout the finance process and made sure we were comfortable the entire way. Before we left, he also took the time to walk us through the buttons and features in the car. Overall, the experience was smooth, transparent, and stress-free. Highly recommend Jimmy.

Best dealership in Napa wins Napa contest every year for - Toyotalover

Best dealership in Napa wins Napa contest every year for BESTOFNAPA. go ask for daniel or kyle. Love my new camry

I had an absolutely fantastic car-buying experience at - ArtValentine3

I had an absolutely fantastic car-buying experience at Culver City Toyota, thanks to the incredible help and professionalism of Jack (Sales Manager) and Alessandro (Internet Manager). With their expert guidance and no-pressure approach, I was able to drive away in a brand new 2025 Toyota Camry Hybrid SE—a car I’ve had my eye on for a while! From the beginning, Alessandro made the process seamless—quick to respond, and genuinely helpful in answering my questions. He made sure everything went smoothly, from test-driving to getting great financing option with Jack’s help. Both of them were courteous, knowledgeable, and clearly committed to making the experience easy and enjoyable. What really stood out to me was how respectful and efficient the entire process was, just honest people helping you get into the right car. If you’re looking for a new Toyota, I highly recommend Culver City Toyota—and make sure to ask for Jack and Alessandro. You’ll be in great hands!

I have been getting great maintenance and service my - etaketani

I have been getting great maintenance and service my Advisor Jay has always been professional and knowledgeable.

went to school with David and remembered him as awkward - lvmn004

went to school with David and remembered him as awkward and acting like he was better than everyone else, but people change, so I gave it a chance since I needed a car. Instead, he completely ignored me. That was especially disappointing given how much he claims to give back to the community. It didn’t feel genuine, and I decided to take my business elsewhere.

Nice and very cooperative people. - slimhoop42

Nice and very cooperative people. Would definitely recommend to friends and family, they are great.

Just had such a great time trading in my car and getting - kenkrikac

Just had such a great time trading in my car and getting a new one at Toyota RSM. The whole process was super chill and way easier than I expected. Everyone there was really friendly and helpful—they didn’t pressure me at all and made sure I felt good about everything. They gave me a fair deal on my trade-in, and the whole thing was smooth from start to finish. The team answered all my questions and helped me find the perfect car. Even the finance part (which is usually kinda stressful) was super easy. Honestly, if you're thinking about getting a car or trading yours in, you should totally check out Toyota RSM. Best car-buying experience I’ve ever had. Big thanks to the team there!