Great Sales Staff - Broncopaul
I researched the truck I wanted on line and then made the deal on line as well. I negotiated a fair trade in price at the dealership with the help of my outstanding salesman Ozwaldo Cruz. Oz gave me great advice on the truck I really needed for my towing and I ended up with a great Cummins Turbo Diesel. Oz made it all painless and is a very effective communicator. When you go to Perkins, ask for Oz. I’ll refer all business to him that I can.
Top Reviewed Specialists At This Dealership
Bought a Jeep - ABEH1983
Great deal great experience, came down to look at a Jeep. Levi helped with everything we needed and had all the info we were needing.
2015 Jeep - Cargirl
Chris was very respectful, and friendly. He was very helpful and took his time to show us every model we asked to look at. Zach also helped through the closing process and was able to meet our requests.
Recall software upgrade - Mike Clark
Joe Segura was great! On time, professional, friendly, and got the work done quickly. I would absolutely recommend using him. Good service seems to be more and more rare these days, it was nice to see that it still exists.
General Sales Manager
Very good experience - Blownethanol
We had a good experience here. There was the typical wait time to get into finance which is normal. We got a great deal on the almost new Jeep (4600 miles on it) that we bought with their Black Friday internet price.
Thank you for being so easy to work with!
Internet Sales Consultant
Pleasant experience, John is great, so is the new management - ALC
I really wanted a new vehicle, but didn't know if my less than perfect credit would qualify me or not. John had me qualified in minutes! I have never been somewhere before where I bought a vehicle and it was this smooth or laid back like it was at Steamboat Motors. From my understanding, they are under new management now, and wow, they are great!! There was zero pressure, they were flexible, quick, and very accommodating. All I had to supply was a one page application, my insurance card and drivers license, and in 5 minutes they already had me approved! Also, I am a Veteran, (so were many of them that worked there), and they had Veteran incentives I have never seen at any other dealerships before. They even offered to drive my other vehicle home which was 45 minutes away! Everyone there was so much fun, and easy to work with, I felt like I've known all of them forever after only spending an hour with them. If I didn't already have a job I love in a different field, I could see myself working here having co-workers like Patty, John, Marcus, Tim and Ralph. It was clear that their management appreciates their staff and their customers because he puts on a free BBQ every single Saturday for everyone. THANK YOU Patty for selling me my new Jeep Compass, and Marcus for shuttleing me around and getting my other vehicle home, John for getting me approved so fast and easy when I thought I wouldn't, Ralph, it shows that your management style and appreciation for your staff and customers is number one, you are laid back and funny and I really felt welcome, and Tim for being so personable, accommodating and inviting on the phone when I called about an oil change that morning - instead of saying "We are full today" he said "We will get you in, and we have free food today too we are BBQ'ing." I thought wow, how personable, that was great! So was the oil change! And I love my new Jeep! You guys were so great!
Recall work - Ramowner2016
Jesse was great, fast quick service. I highly recommend them. We were there for a water pump recall, Jesse was very informative on the process. We had a few questions on other items on our vehicle and he was willing to do research and get back to us on how he could help.
Buying a Jeep Made Easy - TROUTBUM
After studying the various models and comparing other brands I came to realize it is true when they say "Jeep....there's only one". However none of the models on their lot were just what I wanted so Randy Hawks said "no problem, lets build you one". He spent quite a bit of time helping me decide which Jeep would be just what I wanted/needed, and then when it arrived making sure I knew how to operate it. A very pleasant experience.
Excellent - Shelbymesser
Kind, friendly and over the top service! My car was very clean when it came home to me and I was very impressed with the pick up and delivery.
Proceed with Caution! - JeepBuyer80238
Avoid at all costs! Terrible experience with sales manager Ryan Tanner. Had a deal over email, made an appt to come in and sign paperwork, asked him to save the car and offered to put down deposit, then we show up after driving an hour and due to internal dealer issues the car is gone, then it’s magically available but at more money. Wasted a ton of time and treated terribly. Be careful with these guys and try other dealers first. Watch for bait and switch.
Awesome experience! - DarleneBl.JohnBl
We had items needing extra care, the provided service was A+. Great first time experience!
Sam Defrance found answers if he didn't know when we asked questions. Paul Ringo in service was also great. We are very pleased with our first time buying experience with Faricy
Service department cannot fix my Dodge Nitro - Unhappy
I purchased my Dodge Nitro brand new 2009. The car was great. It is paid off. I had about 60,000 miles or ablittle less and i started having problems with it. It clicks and will not start randomly. It does finally start. I believe I started taking it to service and told them about the problem and of course it would not do for them. It has been getting worse and I still only have 83,000 miles on it. I have paid for repairs and it still is having the problem. But even worse. So I have another appt tomorrow and see what happens this time. I have contacted corporate office and they do absolutely nothing. I am very disappointed. I like to buy locally to help our economy but I will never buy a dodge again and forget buying locally. I thought Dodge should know how to fix their cars. Oh and I did record what it was doing and yes it did for them the last visit and still not starting until 16,times trying to start it.
Purchase of Used Vehicle - april123
speechless.......Kelly Denney was our "sales guy".......but with no "sales" pressure just 1000% honesty and truly listened to what we wanted and needed. Even towards signing not being pushy on all these other things they can rack on! if you are ever in doubt please don't hesitate to call Kelly he was and is amazing and i promise you, you will not regret it.
Very friendly and easy to work with. - Shelley
We had been in the market for a Jeep Rubicon. Decided to see what Durango had to offer. They had a Jeep with the extras we'd been looking for. Matt Leo was very helpful and knowledgeable. After we purchased the vehicle we realized a feature was missing that was a priority for us. We spoke with Matt and he immediately resolved the issue. With each purchase you get free baked goods from a local bakery......very good!!!!
Very happy with Jeep services - HappyJK guy
Didn't know what to expect from dealership. Never owned a jeep before. My experience was very good! Nice employees, they kept me informed about service. Price was what I was quoted, not a penny more. Felt my JK was in great hands!
Very poor service - Jeff
We have taken our 2014 Ram in for alignment 4 times this year. Each time our steering wheel would slowly go out of align. Each trip back in they claimed they would loctite the adjustment bolts. They never did and a few weeks later the steering wheel would go out of alignment. Last trip in the alignment rack was out of service so they adjusted the toe in and said the truck was ready. Drive away from the dealer and steering wheel was still out of alignment.
Tried calling the general manager 2 weeks ago left a message and no call back.
Apparently they don’t care about customer service.
With 7500 miles on our new tires they are worn out due to improper alignments.
Took the truck into Big O tire in Canon for an alignment. The tech adjusted the alignment and loctited the adjuster clamp bolts. Common problem on Ram trucks. Truck finally drives straight again.
You would think a Dodge dealer would perform better service on their own trucks than an independent garage.
Poor communication - Alex3000
I bought a new Jeep from this dealership in July 2018. This dealership did not get the proper paperwork to the DMV. I ended up with an expired paper plate. I was told to call the title person at the dealership. I called multiple times and never received a response. I was promised a new paper plate but never received one. I've had to file a complaint with the state in order to get my car registered. I do not recommend this dealership.
Horrible - salidadodgesux
Any good reviews are probably fake. They do not care about their customers and will take any opportunity to royally **** you over. Go anywhere else!
Bought a new power wagon - Brian B1234
I loved working with Chis V at Boulder Ram. Great experience with no pressure. I would use them for my next truck or car. Friendly nice people
Horrible Service Dept. - Disgruntled Jeep owner
I bought my Jeep Liberty from these people and over the years their Service Dept. has gone down hill. It took them 5 days to just look at the vehicle and diagnose what was wrong. Ok, I'm all right with that, but then no call from anyone to advise me what the problem was or what the charges would be.
I called for an entire day and could not get anyone to pick up the phone. I finally called new sales and asked one of the salesman if he would give them a message to call. He said he would and still no call. I then drove to the dealership and found out it had been diagnosed, but no one cared to call me.
Mike is the Assistant Manager and he quoted me a price and it turned out to be $90 more when I went to pay. He came up to the window and acted as if it were my fault he had to walk up the stairs. He then told me there was a $59.99 shop charge. I had no liquids or parts that needed to be disposed of. He said it didn't matter, "Everyone pays that, its posted on the window". No explanation or reasoning for why I was paying for something that they didn't need for my vehicle.
If you buy a car here DONT USE THE SERVICE DEPARTMENT, you will be treated like crap! Never will I buy another vehicle from these people.
Wheel nearly fell off my Durango - gardnpc
During a May 10 routine service, the tech forgot to tighten the lug nuts. I gave them a chance to make it right. Said they would reimburse me for the extra cost of repairs since wheel studs had snapped off the hub. No responses from the GM nor Service Director. Very poor customer service. After using them for over 2 years, I will never be back.
Jeep eco diesel sv. This morning - Rusty
Very pleasant experience! I believe the person I dealt with was Alec. He could not have been nicer. My service was very prompt and thorough
Salesman (Zach) came in on his day off to finalize sale. - Vic Moore
This was the most comfortable I have been and the easiest car buying I have gone through. Zach was personable and had my best interest in mind. He was professional and did whatever he could for my family and I. This was a three day process due to me and my hubby taking the time to think about, look at inventory, and researching. Car buying is not all about the dealerships responsibility but also the buyers. I could not be more happy with the service I got from Zach and his Grand Junction Chrysler Team!
Dishonest - rebeccamrichey
About 10 days after we bought our new car from AutoNation, (a 2106 CX5 that we were told passed the "125 point inspection,") we found that the rear defrost did not work. Since we purchased the extended warranty, we figured it would be covered. Surprise! Not only was it not covered because (apparently) the problem was with the glass and not the internal defrost system, but it was $450 to fix. I told the salesman repeatedly that I ultimately wanted a vehicle that was safe for my family. Not having rear defrost capabilities does not constitute safety. AutoNation not only refused to fix it, they also refused to pay for the brake flush and air filter replacement the Mazda dealership recommended (as neither had been replaced since the vehicle was new, despite passing AutoNation's "125 point inspection"). These services cost us another $200. If the car would have been priced $650 higher, or had they been honest and told us that the car needed a new defrost system and other basic maintenance, we would NOT have purchased this vehicle. They were dishonest about the health of the vehicle. DO NOT TRUST this dealership.
Don’t shop here - Denver303
If you want customer service and follow up- you won’t get it here. All they want is a sale. I regret giving them money.
New Management very Impressive - Rockies Girl
I was shocked when I saw the dealership under new management. The lot is so full of great car options and the new sales team really impressed me with their professionalism. Looking forward to buying my next car there.
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