New Jeep - Levi
Had a great experience working with Adolfo. He helped us decide between 4 different jeeps and encouraged us to test drive to see all of the different features. Gave us all the options and made it easy to make a choice.
Top Reviewed Specialists At This Dealership
Easy and fast - Pleased customer
Once we made the decision to purchase, the process was relatively smooth and fast. Steve was knowledgeable, customer oriented and professional and respectful. Would recommend.
Internet Sales Advisor
Oh M Gee, Kelsey! - Mrs.Massey
Thank you for all of your help and personal attention while buying my car. I also appreciate the time you spent on your day off answering questions.
Kelsey Heath is detailed and knowledgeable about the vehicles she sells and the buying process. I felt comfortable buying from her. If you are looking for a vehicle, new or not new, she is willing to get you what you want. She went the extra mile and had a technician test drive with us to answer questions also!
Internet Sales Manager
Friendly, helpful and overall great service. - Lucky4life
Jason was super eager to get me into the vehicle that was just right for me. It was hot we were sweating my son was cranky but he made the experience as good as possible. He was not your typical pushy salesman. He listened for what I wanted and what I was looking for, made suggestions and I ended up bringing home a new to us Jeep. He said he was going to go to work for me and he did. I was very happy with my experience.
Internet Sales Manager
Made it right - mpg051583
Dealership made things right. I should preface this review with having the wrong LHM. The LHM that I dealt with is in Aurora, CO not on 104th
Internet Sales Consultant
Sales & Leasing Specialist
Pleasant experience, John is great, so is the new management - ALC
I really wanted a new vehicle, but didn't know if my less than perfect credit would qualify me or not. John had me qualified in minutes! I have never been somewhere before where I bought a vehicle and it was this smooth or laid back like it was at Steamboat Motors. From my understanding, they are under new management now, and wow, they are great!! There was zero pressure, they were flexible, quick, and very accommodating. All I had to supply was a one page application, my insurance card and drivers license, and in 5 minutes they already had me approved! Also, I am a Veteran, (so were many of them that worked there), and they had Veteran incentives I have never seen at any other dealerships before. They even offered to drive my other vehicle home which was 45 minutes away! Everyone there was so much fun, and easy to work with, I felt like I've known all of them forever after only spending an hour with them. If I didn't already have a job I love in a different field, I could see myself working here having co-workers like Patty, John, Marcus, Tim and Ralph. It was clear that their management appreciates their staff and their customers because he puts on a free BBQ every single Saturday for everyone. THANK YOU Patty for selling me my new Jeep Compass, and Marcus for shuttleing me around and getting my other vehicle home, John for getting me approved so fast and easy when I thought I wouldn't, Ralph, it shows that your management style and appreciation for your staff and customers is number one, you are laid back and funny and I really felt welcome, and Tim for being so personable, accommodating and inviting on the phone when I called about an oil change that morning - instead of saying "We are full today" he said "We will get you in, and we have free food today too we are BBQ'ing." I thought wow, how personable, that was great! So was the oil change! And I love my new Jeep! You guys were so great!
General Sales Manager
thank you. - Amy krutsinger
Thank you Steve for your help and understand thank you Megan I. Seevice.
Getting my Ram right in and taking care of issues right away. And putting up with my frustration.
Buying a Jeep Made Easy - TROUTBUM
After studying the various models and comparing other brands I came to realize it is true when they say "Jeep....there's only one". However none of the models on their lot were just what I wanted so Randy Hawks said "no problem, lets build you one". He spent quite a bit of time helping me decide which Jeep would be just what I wanted/needed, and then when it arrived making sure I knew how to operate it. A very pleasant experience.
tifany - Bradlois
Tiffany was great car was done when promised just recall work but it was all explained d done in a timely fashion thanks a lot
Easiest used car purchase we have ever made! - llworthen
We had an awesome experience with Brandon and Farciy Boys Jeep. They have the process done to a science, no hassles, no hours on end back and forth dealing. I would recommend this dealership and we will be back in the future!
Great experience when buying our truck - cjb
Rich was great to deal with - no hassles at all, and he even found us a better interest rate than our credit union. We were in and out of the dealership with our new (used) truck in less than an hour and a half. Not only will we go back to buy our next vehicle, we will refer everyone we know who is looking for a vehicle to Rich.
Gregg & Carrie Baldwin
Let Berthod users Beware - Berthod Buyer
Berthod Motors sold us a brand new Jeep with headlights that are so dim that they are dangerous at night. They cannot fix them, and they cannot offer any solutions or offer any suggestions that they will stand behind as to after market bulbs or light assemblies. Don’t buy from Berthod or you will be caught in the dark. Let Berthod Buyers Beware!
Car Buying Made Easy - Shannon Winkelman
We bought a Jeep Grand Cherokee here. We came in late in the day, approximately 4:30. Matt Leo was so incredibly helpful! He met us at the door with a handshake, listened to what we were looking for, and took us out to show us what they had. We narrowed it down to between a new and used vehicle. Matt gave no pressure to buy the newer vehicle, just answered our questions and told us pros and cons of each. He stayed far later than their closing time to make sure that we were satisfied with our experience and the sale. Once the sale was complete, he didn't give us the bum rush out the door so he could go home. He made sure that we were familiar with every aspect of how to operate our new car with all of its features and answered any questions we had. I highly recommend this dealership and, in particular, Matt Leo to anyone looking for a great car buying experience!
Wait is to long - Lucy
I am going to purchase a new Jeep in couple of month ,I have an remarkable 2008 overland ! I can tell you after waiting 3 hours for a oil change . I will purchase it else where . I will make sure my business goes else where .
Horrible - salidadodgesux
Any good reviews are probably fake. They do not care about their customers and will take any opportunity to royally **** you over. Go anywhere else!
Worst car purchase ever - Ram
Tony was terrible, new high end truck, delivery dirty, not even a thank you or introduction to service department. Will never go back! Sales manager didn’t introduce himself or even say thank either.
Poor customer service - Customer 2018
We own several Jeeps/Dodge/Chyrsler vehicles we bought new and have had no problems at other dealerships. The customer service in the service department at the Grand Junction Chrysler Jeep Dodge Dealership was very unprofessional and dishonest. We bought a new Grand Jeep Cherokee Limited Edition from them and within a few months had a malfunction in the rear latch resulting in a broken rear window. The main Chrysler corporation assigned a case number to our vehicle because it was covered under warranty . Our new vehicle was in this dealership for over a month with no updates or correspondence from the service manager assigned to our case (Mark). We paid the individual who placed our rear window that is contracted through the dealership out of respect. When we picked up our vehicle the service manager (Mark) closed our case without reimbursing us for our window. I had to go back to the Chrysler Corp and get a new case assigned to us to get reimbursed for the window. The chiseler corporation indicated the previous should not have been closed by the dealership until everything was complete. Again, terrible customer service, I would not recommend this service department to anyone.
A Very Dissatisfied Customer 06/07/2018
Not aware of jeep wave program - Tammyg1960
Bought maintenance package, then found out the jeep wave program is complimentary when you buy your vehicle. Rameen said he didn't know about this program when he sold us jeep. In process of canceling maintenance but it's been 3 weeks and still no paperwork. Check your packet before you purchase. Wave program is 2 oil changes a year free plus other offers.
Terrible, One Star Customer Service - camelhairy
Judge a business how they handle a difficult situation when problems arise.
Vista Jeep in Silverthorne fails and ranks poorly in this aspect.
Vista Jeep dealership lacks the integrity and the professionalism to solve problems, to honor their commitments, and to provide an acceptable level of customer service in their service department.
The Vista Jeep service department called me to reschedule a service visit to reprogram my computer (45 minute task I’m told) because they were too busy to service my vehicle before July 4th.
Obliging, I moved my appointment to Thurs 7-5 (by their own recommendation) when they could service the Jeep first thing in the morning at 8:00 AM and be done in an hour.
Arriving a bit early and at 8:00 AM, I discovered an unstaffed check-in-desk, no one on duty, and informed by office personnel that former service manager Bobby had quit for a better job.
No one was trained to bring up the Jeep service side on the computers to verify my appointment, so I had no appointment.
I repeat: No one in the entire organization was trained to look me up on the Jeep service computers and there was no paperwork to be found.
Further, I was informed all the Jeep mechanics were “very busy”. I was not given a solution, time, or remedy. I was left walking around simmering a slow burn. Nor was I was informed about a remedy by wandering confused staff on the floor or in the main office.
General manager Jeff who arrived late in the early morning chaos (other customers were upset) did not nothing to solve the problem or to inform, and kicked me out of the dealership for complaining and my angry demeanor.
Avoid the maintenance side at Vista Jeep dealer. Also, general manager Jeff lacks the personal skills to solve problems and to provide responsible professional service to Jeep owners.
Strangely a month ago, I gave the same dealership a 5 star rating. However, that was before service manager Bobby quit (who held service together by a loose string) and I had the misfortune to meet up with lame general manager Jeff who apparently can’t keep his business properly staffed or keep his staff properly trained, as well as, motivate his staff to provide professional customer service.
Avoid Silverthorne Vista Jeep.
Purchased used car - Jinglebob
First let me say that I have never been treated better at a car dealership than I was at AutoNation Southwest. First the Sales Staff, Chris Revere and Riza Fadil, then by the sales manager Noah Montanye and then followed up by the Service Manager Steve Smith. I bought a used 2006 Dodge Charger at a reasonable price on a Wednesday, completed paper work on Thursday and the car was for all purposes then, mine. AutoNation offers a five day or 250 miles no questions asked money back return guarantee on their used cars. I took the car home and decided to get my own inspection of the car which turned up two problems with the car. I took it back on Friday and met with Chris and Noah to discuss my options. Turn the car back of have it repaired. It was my choice. I really liked the car and Noah asked me if the repairs were made would I keep the car and I said yes. Noah wrote out an IOU for the repairs and an extension on their return policy. I took the car in on Monday Morning and met with Steve over the repairs need. No where along the line was their any hesitation or disagreement on providing me the car I wanted and in a timely fashion. Can’t say enough about these guys and the policies at AutoNation Southwest. I think you will find the same in your car future. I want to point out that no one ask me to write a review and doing so was on my own accord.
Dishonest and unreliable - Brad
The other reviews are right, worst service department ever. I spent a whole day being lied to by the service department, then I had to go rent an Uber to get around that night because they couldn't get my 1 hour repair done that day.
Made the appointment 2 weeks prior, dropped the vehicle off at 9:30 am.
P.S. When you buy a brand new vehicle from AutoNation, check the lug nuts before you drive away.
Freaking Amazing - Katy567
I was in a very sketchy situation with getting into a new vehicle and out of another one, being young and not sure how to go about things, I went in to see if they would be able to help me and I was extremely welcomed. Josh and Johnathan were absolutely amazing!!
Unacceptable Customer Service and Follow Up - DB
Made an appointment online the week prior to service appointment which was Tuesday at 7am. Dropped my Jeep off the afternoon prior. Service writer call around 1pm. Left message with problem, cost, and get it done by day of Friday. I returned his call and had to leave a voicemail approving everything. No call back. Left another message later the same day trying to confirm he got my message. No call back. Wednesday/Thursday no calls. Friday morning (pick up day) I called at 11am to check pick up time. Had to leave another message....no call back. Went to pick up my Jeep at 3:30pm. Was told the vehicle repair had not been started!! Also found out my service writer was off so wasted call to his line! Left the dealer fuming. Called to speak with the Service Manager. He was busy talking to another “happy” customer. Had to leave him a voicemail. Waited for two hours...you guessed it no call back. I am a very patient and understanding person but my experience with the service department was without a doubt the worst I’ve ever experienced at a dealer. Being prior military I’ve delt with many all over the country. My advice - think twice about getting anything done at this dealership other than maybe an oil change. Also, talk to a live person on any and all required follow up calls.
No quality control.. poor service department. - JT79118
This place is a joke. The salespeople are ok, but the service department is terrible. They failed to correctly repair my truck and then refuse to return phone calls. Service manager doesn't care. Left multiple messages.. no reply.
New Management very Impressive - Rockies Girl
I was shocked when I saw the dealership under new management. The lot is so full of great car options and the new sales team really impressed me with their professionalism. Looking forward to buying my next car there.
Prestige Chrysler Dodge Jeep