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I had an excellent experience at Perkins. My sales... - Teri618
I had an excellent experience at Perkins. My sales person, Audrey Smith, was personable, kind, low-pressure, and easy to work with. Manager Ricky gave me a great deal. Everyone I came into contact with at Perkins was friendly and helpful.
Top Reviewed Specialists At This Dealership
Sales, Spanish Speaker
JR and Jimmie were great! JR gave me insight on budget... - gosrgirl
JR and Jimmie were great! JR gave me insight on budget ideas and savings ideas. I didn't plan on buying a new vehicle. But I ended up driving off the lot in one!
Amazing service and Max really took care of us and helped... - Eunicecontreras.57
Amazing service and Max really took care of us and helped us through the decision making progress! Got a great Jeep for mom! Thank you!
Sales & leasing Consultant
New Car Manager
Great service! - lpachl
Buying my Jeep was quick and easy, Jason was my guy and was very helpful and patient. This is our third vehicle through them, and about to get a fourth!
The service was excellent in the most difficult times... - Gmorris
The service was excellent in the most difficult times through the covid 19 .
The advisor and the service tech are very awesome and professional..they are great.
What an incredible waste of time. These people don’t like... - ADA2020
What an incredible waste of time. These people don’t like to lease cars to hard working Americans with proven income and down payment. Sad.
I thought my airbags on my truck were busted and I was... - johnwalls
I thought my airbags on my truck were busted and I was prepared to go in there and stay all day long and spend a lot of money. Found out it was only computer problems and my airbag problem was fixed in about an hour. Then they replaced another part on my engine under warranty and I was gone before lunch. Great place to go. Chris was easy to talk to
Lexi at this dealership was fantastically amazing, she... - Brown bandit
Lexi at this dealership was fantastically amazing, she was able to get right to the heart of the matter and find the vehicle that was in my brain...totally amazing sales woman...I don’t think I’ll ever buy a car from anyone but Lexi
Friendly staff good price willing to help set up the new... - wingscooter
Friendly staff good price willing to help set up the new car clean show room. Good selection of new and used cars and trucks. Very helpful
Our family have had great experiences with korf in... - Suerazo2632
Our family have had great experiences with korf in Sterling. Everyone is knowledgeable and always helpful and we have gotten great deals and great vehicles.
me and my wife came into browse around and look at some... - Dsimp
me and my wife came into browse around and look at some used and certified pre owned vehicle's after driving a Ram 1500, Jeep Compass, Chrysler Pacifica, and a Dodge Journey we decided to see what they could do for financing they were able to get the payment where we wanted it! really great bunch of people they have working here Jessie Kuhn was nothing but helpful at every turn and more than willing to go the extra mile and answer any questions we had even after we made our purchase would recommend this dealer
Scheduled to have my trucks oil pan changed out three... - blakelivie
Scheduled to have my trucks oil pan changed out three weeks in advance. Took it there Friday and was told I would have it back no later than Monday. Got a message Monday afternoon saying it wouldn’t be done until Wednesday. You had three weeks to get all of the correct parts you needed and now my plans to go see my family for the holidays are trashed. Asked for a rental and was told you had none. Stephan was very u professional Over the phone and hung up when we couldn’t reach a solution.
Got caught in the lot looking around. George wrote a deal... - Merc0
Got caught in the lot looking around. George wrote a deal and we just couldn't come together on. We were leaving and he caught us and offered to run it different to be closer to what we were needing. He called us back in and we signed papers on the new deal. We insured the truck and waited on finance. They claimed the system went down so we would have to sign the next day. Looking now I believe that was a lie. The next morning as we're cleaning out our trades he casks and says the deal was structured wrong so we would have to go back to the original way he wrote it and asked us to come in and sign on it. I believe it was a con the whole time and a simple trick to get is in on his original deal. Bad practice. Avoid their scams. This is the second time I've been treated poorly here and I will not return. I sold cars for 3 years at a lot 30 minutes west of here. I would never dream of doing this to a customer and I know exactly what he was trying to do. I do not recommend them at all.
Service dept and mechanics - Sparky
These guys are great, needed help with a water pump, they were quick to respond, professional and the service advisor and mechanic were awesome. The mechanic was experienced and knows his craft. They earned our future business!
Relaxed and fun - Eric
5star rating Kenny was great listening to me carefully never asking me to repeat myself as I have a speech inpeadiment in short he rocks
Express oil and lube - Ronnie Ram
Excellent service and excellent staff. Speedy and fast reliable service from friendly people. Great price for great service plus I had a coupon for oil change which makes my wife extremely happy.
I guess I should have read others' reviews prior to using... - Disappointed
I guess I should have read others' reviews prior to using Larry H. Miller to repair my Jeep. To spare you the tale, don't go there, they are a rip-off.
After the horror show that is the service department for AutoNation Jeep on Arapahoe, I was pleasantly surprised to actually be treated like a human being when I initially dropped off my Jeep. I explained that the Auto Start/Stop was being disabled by the vehicle (which was actually a plus!) and I was getting a random check engine light (which three different code readers had shown as a "Cam Position Error", whatever that means. Candace provided me with the shop number and asked that I call when I determined who my advanced warranty was through (or so I thought) and explained that as I was 14 minutes late for my appointment at 10am my vehicle probably would not even be diagnosed until the following day. I returned home, made numerous calls to find out that simple bit of information, attempted to call Candace multiple times and left voicemails and went to rent a car as that was supposed to be covered under my warranty.
I had dropped my Jeep off Thursday morning and had heard nothing by early afternoon Friday, so I attempted to call again and accidentally Candace answered. She informed me that the cause of my check engine light was a small leak in the oil filter housing unit and acted surprised when I asked if the repair was covered under warranty. She stated that she had told me to text her when I found out the warranty information. I explained that there would be four voicemails awaiting her attention explaining my warranty provider and asking for updates. She explained back that I had been instructed to text and explained, in the flowery phrases that people in the service industry use to explain why you are an idiot, how much simpler their job would be if customers did not exist and when they must would follow explicit instructions and would just wait quietly to be told what to do next, not waste everybody's time with questions.
I patiently explained that I had a rental car due back by 3pm and that I simply wanted to know if I should return the rental car or extend another day. I got the flowery version of "it will be ready when it is ready, quit bothering me."
I returned the rental car and attempted to wait patiently and quietly as I had been instructed, but decided that as they closed at 6pm, and it was 5:30pm by then, I had better saunter that direction. At around 5:48 I received a call from Candace that the Jeep was ready and they close at 6pm promptly and, essentially, good luck making it and may the odds be ever in your favor. We floored it and made it with 2 minutes to spare.
As this is already far too long, and the level of service you might expect if you make the mistake of doing business with this company should be relatively evident at this point, I will rush to the ending. I was charged just shy of $1000 for them to replace the oil filter housing. I was told that the two day repair was a same day repair and therefore my rental car was not covered. Thankfully, as far as the repair went, all but my $100 deductible was covered. I found it odd that a small leak in the top of the engine would cause a check engine light for a cam shaft, but paid assuming they should know what they were doing. I left and within a mile the Auto Start/Stop was disabled. The next day the Check Engine light came on. I called and made an appointment for Monday.
On Monday, I made absolutely sure to arrive on time and didn't bother even asking about a rental car. After the reqisite two day same day repair I was informed that the Jeep was again repaired, that the problem had actually been a bad cam shaft position sensor! When I arrived I was told that I owed $100 for the deductible. I explained that I had paid the deductible a couple days earlier and that nothing had been fixed. Candace explained, in that sickly sweet way usually reserved for those you truly loathe, that there was a different error code and this was a new problem. I explained that when I brought it in it had a cam shaft position error code. She explained that that code (P0345) had indicated an oil leak which had to be repaired to see the new error code, (also P0345) to determine that a cam shaft position sensor was actually bad, not just having a tantrum about a missing quart of oil!
At 51 years old, I have experienced nearly every form of deception, fraud, theft, grifting, scams, swindling, cons and deceit. I confess, being screwed by auto mechanics always seems to hurt the worst. You want to trust their integrity and so, so many abuse that trust. So, I gave them their pound of flesh, they will never get another opportunity to fleece me though, and hopefully others smarter than I, who check reviews, will also steer well clear of this business.
My husband and I bought a truck from this dealership. We... - Dodge Lady
My husband and I bought a truck from this dealership. We had good service from them several times for warranty and other work. But then, my husband was the one who interacted with them. My husband recently died and so when a check engine light came on, I was the one to make an appointment with the dealership.
Not a good experience! Service writer, I hate to say, seemed sexist during the discussion about the light, definitely did not treat me as he would have my husband. Also, he made an issue about me leaving the vehicle at the dealership 2-4 days for the check engine light evaluation / fix. I am retired, so could wait -- I knew what the code was for the light and the probable repairs, the only reason the dealer ship would need more than a day to do the job, would have been poor scheduling or not having a part. Further, being single with a 90 mile drive, one way, it would (and was) a hardship for me to leave the vehicle. I said I would wait for it. After 6 hr wait, service writer told me that a 'wiring harness' , yes that was his exact words, had to be replaced. I believe him as the electrical connection was one of the possible problems. The agent said they did not have the part, and I would need to bring the vehicle back and leave it to be worked on. I made all the arrangements for this to happen. When they were done, the writer gave me the warranty receipt, but not the repair order, detailing what had been done. I asked for a copy, as I keep records of all work on my truck. When I finally got a copy, it did not say anything about a wiring harness, instead they only replaced pins on a connector, and ALL the work had been done on my first visit!!!!! PLUS, when I got home, I opened the hood and found an air vent connection completely disassembled. I took a picture of vent and sent it to the service agent via his email. I have not heard a peep from him regarding my email. I am saddened by my experience, I would like to be able to trust this dealership..............
City Auto Buying experience was top notch the best sales... - Pcpd3602
City Auto Buying experience was top notch the best sales and finance departments in Colorado. Service Department is without a doubt very honest and dependable. Fast process all the way around I will be buying all my future vehicles from City Auto Plaza.
I purchased a truck and traded in a car I owned outright.... - natejundt
I purchased a truck and traded in a car I owned outright. They agreed to pay me $36,000 for my car and I wanted to take $10,000 of that and use it as down payment and the remaining $26,000 back in cash to me. A few days after I got the truck home I discovered they had mistaken left a "dealers plate" under the rear seats and called them to let them know. They didn't even notice it was missing at the time, but thanked me for letting them know and asked I send it back. I did send it back out of courtesy and at my own expense, they didn't even offer me to use their fedex account or anything.
So a few weeks pass by and I hear nothing from them and still haven't got my check for $26,000 they said would be issued and sent to me. So I called and the person I spoke to didn't know anything about it and took my info down to have someone call me back. Tyler, who claimed to be the owner, called me back stating that they didn't get their plate back and thus were not going to be issuing me the $26,000 they owe me (as stated on our contract) until I get them the plate back. They have not contacted me AT ALL during the past several weeks about their plate...I had forgot about it even. It was only once I called and wanted my money they turned this missing dealer plate into an issue at all. I don't have the plate or a receipt for the shipping from several weeks ago, maybe if they had called during the 20 days since I bought the car we could have found it!
Thank you for your support and help during this difficult... - Eli
Thank you for your support and help during this difficult time , my family appreciate your above and beyond service.
My family loved the Jeep and we will buy another one next year .
Thank you again
This is the most miserable dealership to deal with EVER.... - Jajohnson275
This is the most miserable dealership to deal with EVER. HORRIBLE service on the Chevy side. First: took my truck in for glow plug replacement. Called three times throughout the day to see if anything had been done with my truck and finally 8 hours later, got a call back that they had done a diagnostic exam and found that I needed my glow plugs replaced when that was what I had told them when I got there. I asked them to pull up my history in their database as I had done one bay and not the other the year prior and they told me they didn’t have a database (which I later found to be untrue) and tried to tell me I needed them all replaced. So they told me they didn’t have the parts and I picked up my truck. They charged me a diagnostic fee when I never asked them to do a diagnostic, as I knew what was wrong. When I had them do the $300+ of work to replace glow plugs, my diagnostic fee was not credited.
Second: I took my truck to my mechanic for a service light on. Diagnostic came back EGT sensor was bad. My mechanic went onto Chevy’s website to find that there was an EGT recall on my truck’s model and year. I went to Morehart and brought the paperwork with me that my mechanic printed online. They told me that although it was outlined including MY VEHICLE, that my VIN was not a part of the recall even though an obvious issue with THAT part was identified and mine happened to be bad... they smugly told me “well trucks wear out and parts break.” I let them know that I would not be coming back and they seemed happy to see me go. I have purchased two vehicles from this dealership and am in the market for another and will never ever buy a vehicle from them again. I want to warn everyone to not go here either!!! They don’t stand behind anything they do!!!!
Took my Yukon in for service and was told I need a new... - Beware
Took my Yukon in for service and was told I need a new engine! When I asked what my options were I was told a new engine was $7000. + or they could dig in and see what was wrong and possibly fix it. A few days later I was told they were able to fix problems and bill was over $4,000! I drove it less then a day and same issues were happening. Took it back in and they said again that I needed a new engine!! I’m a single women and I think I am being taken advantage of!! Women beware!!!
AutoNation worked hard to find our Jeep. - smithflanagan
We walked into AutoNation without an appointment to browse Jeeps. We didn't see what we were looking for specifically. But within 3 weeks Rosendo Huerta found our Jeep and gave us a call. We went down and bought it immediately. Thank you, AutoNation and Rosendo.
The worst experience in my life with minor repairs to be... - 3weeks and waiting.
The worst experience in my life with minor repairs to be done. It took almost 3 weeks. Front end parts and a radiator repair. I think any small shop could have it done in a day. I called a local auto parts store and they could have all the parts in a day. But I keep hearing that they are waiting on parts. Maybe they should call auto zone or another local parts store for parts.
A Jeep Wrangler is an iconic vehicle. It offers options... - Disappointed
A Jeep Wrangler is an iconic vehicle. It offers options no other vehicle does. I would suggest, however, that before purchasing one, have a friend who is a skilled mechanic. I originally purchased mine with Medved in Castle Rock. To schedule either a repair or service there, you can only do so by leaving a voicemail and not one of the many I left was ever returned. After regretfully firing them, I moved to AutoNation. Service and repairs there were slow, but at first I was able to at least schedule them. Sadly, when an item under warranty failed, I was always forced to fight to get a loaner vehicle to use while the defective item was repaired. The last repair, a broken wire to the rear defroster coil, took five visits and nearly a year to repair. The dealership never initiated contact, I would wait for 1-5 months to hear a status update (my Jeep was driveable, so I was able to utilize it during this time, thankfully!), call, leave numerous voicemails which seemingly never reached anyone and finally get irritated enough to physically visit the dealership. In the end, I was told honestly, if somewhat condescendingly, that Jeep had had the issue of the wire breaking off on a great deal of Jeeps and was trying to find a cheaper solution than replacing the rear window (which was their diagnosis for mine) before repairing any more. Apparently, one of the highly paid engineers at Chrysler finally suggested simply gluing the wire back on and, after nearly a year, at the doorstep of winter, my insanely overpriced vehicle was "repaired" with a tube of superglue. Suffice it to say that I am currently searching for a Jeep dealership that achieves even a basic level of service and am hoping in the near future to switch to a vehicle that may not have a removable top but at least doesn't break down so much and when it does, can be repaired in a reasonable length of time by a team of professionals who answer their phones, return calls and treat a customer as if it is not their fault they spent fifty thousand dollars on a vehicle that breaks down.
Terrible customer service they tried to buy are 2009... - Andrewmontoya499
Terrible customer service they tried to buy are 2009 jeep commander while being serviced it got so bad when we finally got are SUV my wife broke down with tears .my wife is a nurse she is loved by everyone in her Englewood community. Yeh someday she would love a new SUV she's a 4×4 woman. Anyway this is the third time the young service lady always to us bad all because my wife didn't want to sell her 2009 jeep commander 4×4 .So today we called to schedule an appointment to get some new shocks. She knew who we were, she said I'll connect you to someone else . I think that's her job is to make vehicle service appointment's .anyway it feels like systemic Racism. My wife puts her life everyday too save lives . She really deserves better. Then to be treated poorly. Please I'm trying to reach- out to the president are general manager maybe they don't know what's really happening at there Jeep Chrysler dealerships . Anyone else experiencing rudeness at this dealership? Were going to contact are lawyers to see wthat legal action we should take. The general manager needs to know, please help my wife she,deserves Better . If they only knew my wife is a first responder they,would-treat her differently. WE BEEN HERE SIX GENERATIONS IN BEAUTIFUL COLORADO going on Seven . I guess it's all in are lord and savior Jesus Christ hands ... when they go low us Coloradans Go High!Thank you. Please if the general manager ,happens too read this review , I think chenle 9 news can do an under - -cover reporting fact check . Are one of our other news stations , can shine some light " Facts" also. THANK YOU.
Larry H. Miller Chrysler Dodge Jeep Ram 104th
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