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A pleasant surprise..great staff, especially Kyle. Great... - PMCLH
A pleasant surprise..great staff, especially Kyle. Great price and service. A fair deal. I would recommend
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Amazing experience! This was my third time buying a new... - ralphpaffenbarger
Amazing experience! This was my third time buying a new vehicle and by far the best!!!
Max is the most caring and honest sell person I have ever... - Elagreen
Max is the most caring and honest sell person I have ever met!!!!! I will never buy a car from anyone else!!!!! He made sure I was treated like a queen!!!!! I love my truck!!!! Everyone in the dealership was very professional and very nice. It was extremely pleasant experience!!! Thank you Max!!!!!!
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Buying a new Ram from this dealership was a pleasure,... - Happy customer
Buying a new Ram from this dealership was a pleasure, staff was upfront with costs. Austin and Tim were both outstanding with how they worked with me. Ordered vehicle was taking longer than normal, they worked with me getting loaners when I needed one. Finally I saw a Ram on the lot that I liked better than my ordered vehicle, Austin did his best to get me into it at the same cost as my ordered vehicle, which he did after finding every rebate I would qualify for. This dealership gave me a lot of personal attention during this time, couldnt be happier with how I was treated.
I had reached out to several dealerships to get a factory... - T.Lombardi
I had reached out to several dealerships to get a factory order placed, and Rick Thillemann was great to work with. He helped me get the exact car I wanted at a great price. I would definitely recommend Rick and Castle Rock CDJR!
Everyone here is very accommodating and friendly. Waiting... - msenn2
Everyone here is very accommodating and friendly. Waiting room is a little tight but it works.
My salesman was the best. He worked hard for me & brought... - Orespatti2
My salesman was the best. He worked hard for me & brought to the table the deal I had in mind. He explained everything extremely well & with high quality professionalism and experience. John Ores is a great car sales associate! Thank you. Fort Collins Jeep
Great buying my jeep there. Very courteous and easy to... - office
Great buying my jeep there. Very courteous and easy to connect and agree on purchasing. Fair deal on my trade in.
In addition to purchasing the vehicle, I had them install running boards. Great service and courteous personnel.
Had all the paperwork ready and made the process so easy.... - TS
Had all the paperwork ready and made the process so easy. Very easy to work with.
Even though they couldn’t find the problem, they did an... - WillyLL
Even though they couldn’t find the problem, they did an extremely meticulous job trying to find out what was wrong. Apparently the problem corrected itself before I even brought the Jeep down. There was no charge for their work.
We are 1300 miles away from home on vacation. The check... - No 1 C
We are 1300 miles away from home on vacation. The check engine light comes on so we take the car to Steamboat motors. A person comes out puts a scanner on it and determines it is faulting on cylinder 8. The service advisor comes out and says he can squeeze me in since it's likely a faulty spark plug or the coil which is located on the spark plug. Later I get a call saying they changed both and the car is ready. We get there and the bill is $380. $90 in parts which is reasonable but $280 in labor which equates to one and a half hours of shop time at the $180 per hour rate they charge which is a common hourly rate at dealers now. One and a half hours to install one spark plug is not. BTW the coil has to be removed to remove the spark plug so no additional time should be needed it's just part of disassembly and reassembly putting new coil on. I had the same thing done at my local dealer at home for $200.
I had my auto start light flashing I called for a... - silverado445
I had my auto start light flashing I called for a appointment the service department was very nice and professional I got my jeep in two days later. it was looked over. my problem was fixed. awesome job guys. johnnie Nielsen
Flawless internet transaction on a new 2021 Ram Power... - vitrector1
Flawless internet transaction on a new 2021 Ram Power Wagon. Purchased out of state and arrived at my home via transport in less than one week.
I had a wonderful experience purchasing a Jeep. I worked... - m.decorazon
I had a wonderful experience purchasing a Jeep. I worked with Mat Sims on the purchase of the vehicle and Ben Johnson to get the Jeep lifted with new wheels and tires. The whole process can be kind of stressful but the integrity and patience of both Mat and Ben really made it easy. I highly recommend reaching out to either of these guys if you are in the market for a new Jeep.
I have purchased several new truck and have had a great... - RamMan
I have purchased several new truck and have had a great experience with sales department; unfortunately, the exact opposite with service dept.
I stopped using service with my first new truck due to their poor service. Recently, I was in Montrose and my check engine light came on. I thought I will stop by dealer have them quickly plug it in and see what I need to do to correct and also see if it was ok to drive since I had business in GJ.
As usual the service department was a disappointment. The girl explained to me I needed to make appt for them to go out and plug into my truck to see the issue. I told her the engine light is on and it takes 15 seconds to read. She said no it takes much longer than that (it takes 15 seconds)
I left their and stopped by dealership in GJ and check it out. In about 15 seconds it showed the problem. I left it there to be repaired. GJ Dodge dealership much more professional and customer service oriented.
Had a bad experience at this dealership. I was given the... - Edgar
Had a bad experience at this dealership. I was given the option to leave a deposit on a vehicle to hold it for me but it was not stated that the deposit was non-refundable. The agent supposedly did state it but I do not remember. Also, the receipt that I signed did not mention anything about it being a non-refundable deposit. Anyway, I figured I had lost the money after I contacted the agent but what I found to be very unprofessional was his snotty and immature attitude towards me via text. I did not appreciate that. I do not recommend working with this individual. Unfortunately this experience left me with a sour taste. Hopefully he can get better at communicating more effectively and in a more professional manner as a representative of this immense dealership.
Greg out salesman was awesome went in and want sure... - Bjcumley915
Greg out salesman was awesome went in and want sure between three vehicles what we wanted was willing to work with us and test drive each one did the deal in a few hours the finance guy Was awesome. Only downfall was the dealership is in need of major overhaul the building doesn’t live up to the wonderful staff that works there
Noah Amelung was great. He was knowledgeable about the... - mkeplc
Noah Amelung was great. He was knowledgeable about the truck and was helpful throughout the process. Patrick Stenson was great as well. He was real and honest and upfront about the financial side of the truck. Thanks guys!!!!
My new Challenger, bought in December 2020, has been in... - code6male
My new Challenger, bought in December 2020, has been in the Svc. Dept. for almost two months straight now with a transmission issue. Will update soon but caution potential Dodge buyers to think twice before purchasing, especially in Greely.
Horrible service no communication what’s so ever they... - Fmontoya2011
Horrible service no communication what’s so ever they will not return a phone call this includes their corporate office. Had my car for 5 weeks before they finally fixed it while under warranty. Will never return to any auto nation dealer. This is not the first time
Drove an hour to o for a doctors appointment and my car... - Jennadondero
Drove an hour to o for a doctors appointment and my car started to make a really awful sound. Drove to the dealership to make an appointment and I met the sweetest service consultant! She went out of her way to make sure my 4 month old son and I got home safely! I will never go anywhere but here to get my car worked on just because of how amazing she was! Her name was Celeste Barnett!
Had an appointment today 9/16/21 for my 2018 ram 3500 to... - sschwall75
Had an appointment today 9/16/21 for my 2018 ram 3500 to have trans and nav reprogramed made the appointment over 2 wks ago and even got a reminder call from a real person yesterday as reminder. Drive 1hr 15 min to get there only to find out the tech is off until Monday. Service writer said he tried to call me but were already out of cell coverage but there was no voice message at all. They have now LOST my business. We also have a 2016 Jeep Grand Cherokee we bought there and have always taken both vehicles there for everything. Not anymore for sales or service. By the way will be looking for new jeep next year somewhere else.
Thank you for your support and help during this difficult... - Eli
Thank you for your support and help during this difficult time , my family appreciate your above and beyond service.
My family loved the Jeep and we will buy another one next year .
Thank you again
Worst service department I have ever seen. After making... - Serious
Worst service department I have ever seen. After making an appointment for a probable battery warranty replacement for a 1-month old truck, I drove 1.5 hr to their location. Within 30 sec of arrival I was told I had made the wrong type of appointment (battery replacement not warranty replacement - huh?) and there was no-one to work on my truck for 1-2 days. I was given the choice of driving home again (where it was probable truck world not start in a.m.) or leave truck and they'd get to it in 1-2 days, notwithstanding that this left me stranded. I left truck, my wife had to make a 3 hr round-trip to rescue me. After 2 days they said everything was fine. Took truck home, early next a.m. it again wouldn't start. I then took to a competent dealer, who ran same battery test, determined my battery was bad. They replaced battery and everything has been fine since.
Silverthorne CDJR is an abomination of a service dept. Incompetent and they don't really care.
New Management very Impressive - Rockies Girl
I was shocked when I saw the dealership under new management. The lot is so full of great car options and the new sales team really impressed me with their professionalism. Looking forward to buying my next car there.
The first trip to the service department led to a 2 hour... - Carolannmorris
The first trip to the service department led to a 2 hour wait to get a key fob programmed, the second trip led to a 7.5 hour wait to get a light fixture replaced! The people act nice, but nobody is doing any work around here!
Prestige Chrysler Dodge Jeep
Larry H. Miller Chrysler Dodge Jeep Ram 104th