*****Update to review posted on 2/1/26 for 2019 Jeep - Ken
*****Update to review posted on 2/1/26 for 2019 Jeep Wrangler Unlimited Sport Owner****
To start, we give high marks to the service team at Shoreline Chrysler Jeep and Dodge for doing a fantastic job in repairing our 2019 Jeep Wrangler. Sometimes there are unfortunate circumstance that occur and present themselves in a way which on the surface can appear as negligence prompting quick judgment and criticism, but later after reviewing all the facts and details of the circumstance the truth comes out where there was absolutely no negligence on anyone's part. Each member of the service team treated us with kindness, courtesy, and professionalism, and they promptly prioritize our vehicle ahead of other customers which they did not have to do. They made a tremendous effort to make the repairs in the most efficient and quickest way and did not charge anything additional for their labor and parts subsequent to the initial repair, which we truly appreciate. This dealership is honest, trustworthy, and reliable, and we would not hesitate to return in the future. We sincerely apologize for posting such a harsh review. In the end, they made it right. Thank you service team!
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