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Exemplary - GT15
I discovered Garavel CJDR, via TrueCar. I was looking for a Jeep Grand Cherokee, with specific features, and Garavel just so happened to have it. It says something, when someone from Brooklyn, NY, not only travels to another state for a vehicle, but purchases it from that dealership.
Garavel has ample space for patron parking. I'm huge on Customer Service, so while I had made an appointment, I was pleased to have been seen in less than 5 minutes. I was fortunate enough to be assigned Cristian Georgescu. Cristian greeted us warmly, and was extremely professional from start to finish. He had the vehicle brought to the front and ready for a test drive. within 10 minutes.
The car itself was extremely clean and its specifications matched exactly what we had seen on the TrueCar advertisement, down to the mileage and price. After the test drive, we made arrangements to pick up the vehicle within a week.
We also must applaud Business Managers Sue Demecs and Mary Gallagher for their hard work. They were able to get us a better rate than the financing we came with, and provided great options on the extended warranty. All three went above and beyond to make sure we were well taken care of.
Garavel CJDR is exemplary. From sales, to service, to financing they have it all. We highly recommend them for your auto needs. You won't be disappointed!
Top Reviewed Specialists At This Dealership
Certified Sales Consultant
We were able to do all the pre work over the phone and... - Mulherbt
We were able to do all the pre work over the phone and when we arrived to pickup the car and sign the paper work everything went as smooth as it could have
Sales and Leasing Consultant
Christina G. went above and beyond to help me make the... - Ed M.
Christina G. went above and beyond to help me make the right decision when it came to buying a new car. She was up front and honest from the start and was always quick to return calls and emails throughout the entire process.
Internet Sales Manager
First Jeep - Great Experience - Mdubrinsky
Was looking for a Wrangler and called Scap. Was transferred to Larry who helped me with the different Wranglers and options. He made the process seamless and easy. Best dealer experience by far.
I recently came to Danbury dodge to buy a new Durango... - Brittanybouton
I recently came to Danbury dodge to buy a new Durango after my old one was totaled. I was not prepared to buy a new car but Nick was so patient and helpful. He helped make the decision to take home a new one that day so effortless! I couldn’t be more happy with the help I received and the natural customer service.
working with Anthony. - busheypsb
Anthony made me feel like I was talking to a friend. He listened to what I was saying and made sure he understood what I wanted in a vehicle. I found him to be honest and friendly.
Sales & Leasing Consultant
They did an excellent job on my repairs. Excellent job... - SCOTT.C
They did an excellent job on my repairs. Excellent job on my brakes as I was just leaving on a camping trip the next day.
Sales & Leasing Consultant
Always great - alyssa
I bought my jeep here and continue to bring it here for their knowledgeable and prompt service. They are all very nice and helpful as well.
New Jeep Grand Cherokee Owner June 30, 2020 - New Jeep Grand Cherokee Owner
Rich was great to work with. We were looking to go into a new leased vehicle within a certain price range with some bells and whistles. Rich was able to pull it off for us! He was a pleasure to work with and so was Chris. Thank you both for all your help we are very pleased with our new Jeep Grande Cherokee.
My recent experience at the Madison Jeep dealership was a... - Emicroengine
My recent experience at the Madison Jeep dealership was a real pleasure. I was dreading the car buying experience due to bad experiences in the past. Evan, the sales representative that I worked with, had a great sales approach. He simply gave me the facts, answered my questions and left me alone to brows. He never pushed too hard or oversold the product. He was also personable and easy to like. It was a pleasant, low stress transaction.
Buying a vehicle from Fitzpatrick's - Jeep lover's
We had an excellent time looking for our jeep,All the employees are so personable and very friendly. Mark was our sales representative hes made it a very pleasant experience and made it happen. Great guys at Fitzpatrick's, Pete .Danielczuk,Mark Fitzpatrick or any of the dealer reps are fantastic and attentive to what you need.I highly recommend this dealership we will be loyal future customers .
Pressure - rleblancjr
I went there to test ride a used Jeep Cherokee. Then the salesman brought over Mark Pillsbury who is obviously there deal closer. He kept talking after I told him multiple times I was not interested.
Worst sales team I have dealt with. During a global... - Mopar Man
Worst sales team I have dealt with. During a global crisis they are not wearing their masks, no social distancing, and no respect for the customers. I made an appointment for a vehicle only to arrive and find out they are selling it to another person. If you are making appointments to follow state regulations and protect customers why are you allowing walk ins? If this dealerships staff isn't following public safety who knows what else they are not doing as they should.
Henry was an amazing person, courteous, knowledgeable,... - J Chase
Henry was an amazing person, courteous, knowledgeable, and very friendly! He helped me pick out my first car ever, and I can't thank him enough for his tremendous service!
great buying experience - jerryrenaud49
very happy the transaction worked out well 5 stars great salesperson made the buying red tape a little easier would not have a problem using this dealership in the future
Took truck in to get GPS recalibrated. Jim service rep... - Simy
Took truck in to get GPS recalibrated. Jim service rep was very helpful and provided great service. They also noticed the driver door squeaked and they are order a new hinge for me.
Great dealership, great service department, great pricing... - Cardassi
Great dealership, great service department, great pricing and no pressure. This is my second lease with this dealership and i would highly recommended them and also Ray.
Friendly, knowledgeable staff. Helped me find and reserve... - sp.dinger
Friendly, knowledgeable staff. Helped me find and reserve a specific vehicle, and accommodated my schedule. Expeditious sale process. Intend to use the dealer for all future service needs.
Best customer service!!! - Lizz Owen
Wetmore’s has such great customer service. I had the pleasure working with David and Scott- very nice gentlemen. They had a large selection of vehicles. So happy I bought my new 2019 Jeep Cherokee from here. David did such a wonderful job showing me all of the new features. I will be recommending everyone I know to here.
From service to sales and parts they are unbeatable - truckerbill63
I have been dealing with Bradshaw's for many years. Over these years, I have dealt with every department. The parts department has always had the right parts for my vehicles and I have never felt overcharged. Dave, Rick and Steve in service have done everything in their power to accommodate my needs within a reasonable time frame. My cars have always been repaired to my expectations and never has there been any grease or dirt left inside or outside the cars by the mechanics. Maryann in the warranty department is very knowledgeable and has handled everything without a single problem. Joe in sales is on top of his game. He inquired as to what I wanted in a vehicle and found the perfect one for me in my price range. Since the sale he has followed up with me to make sure I was happy and there weren't any problems with the car. Jack went over all the paperwork with me explaining every detail so I knew what and why I was signing. And if all that wasn't enough, Sue Atkins, the owner, and her husband, took the time to talk to me about my experience. You will never find a more courteous. customer friendly, and knowledgeable staff than the one at Bradshaw's !!!!
Sales Experience - whatsamatteru
Josh Mahoney has got to be one of the best sales people in the business and I have been buying cars for over 50 years. He quickly learned what I wanted and then helped me see the ways I could get that vehicle while not pushing the extras. And when an issue came up on the Purchase Agreement itself he helped me resolve it with humor and grace. I was a returning customer for this sale and if and when I need another vehicle I will come here first.
"Quick and painless — the dealership made the process easy - rldj2016
I'm not someone who writes a lot of reviews. I recently bought a new Jeep from Gengras Chrysler Dodge Jeep Ram and the experience was excellent. The sales team, provided me the a great price including everything I was looking for. I cannot say enough about Evan Merkowski and Jim Tucker .They were upfront and honest about everything and went way out of their way to make sure all of my needs were met. "Great Experience."
I spoke with Allie Fritz in regards to a 2019 Jeep... - Breyanna
I spoke with Allie Fritz in regards to a 2019 Jeep Compass Altitude she was very helpful and I was looking forward to having a great experience as a first time car shopper at this dealership. I drove from NY to CT due to advertising online for my car of interest. I printed out pictures of the car I had an interest in which was advertised for $29,666 however, while sitting with Finance Manager: Charlie he was telling me that the car is $32,000. This to me was odd as I’d been eying this car for the month of November with the $29,666 price. It appears that the dealership upped the price after the inquiry I made in hopes that I would pay an arm and leg for 2019 due to my commute.
To make matters worse, the salesman I worked with “Bob” was not helpful in answering my questions and gave very poor customer service. Every question I had, he directed me to speak to Charlie. When I asked to speak with Charlie, directly, he informed me that he was not available. Bob asked me things such as my sales tax in NY, how much money I wanted to put down and credit score, before even taking me on a test drive for the car I was interested in. Furthermore, he was very condescending in referring to me as young lady and my farther as young man. I explained to both representatives that I was interested in leasing, however, despite this was being convinced to finance. Charlie agreed, to “reach out to the banks to see if a lease was possible, however after reviewing my credit report no call was even made”.
After not seeing eye to on the car I wanted, Charlie and Bob convinced me to take a look at a used 2019 Jeep Limited which I explained to them I was not interested in purchasing a used vehicle. Despite this, I took a test drive...to which Bob would not allow me to drive off the lot stating it’s a very dangerous road....to only drive a less than a mile down on the same road to switch off”. I explained to Bob the car presented was not the color I was looking for nor did it have the feature I wanted( a sun roof). He said don’t worry about it this is better car, the seats are “more cushioned...look at the rims on this one”, things that I explained to him were not my wants for a car. I said to Bob these seats are the same as the Altitude and he said no these are better...as if I did not do my research on the different models for the Compass.
After entertaining this idea of a used car, we talked numbers and the quote was outrageous something that would be more suitable for a Grand Cherokee. I thanked Bob for his time, and he said speak to Charlie before you leave. At this point I felt like Bob and Charlie were trying to take advantage of the fact that I was young and new to purchasing a car. Charlie walked out to me while in my car and I informed that the cars presented were not suitable for my needs and thanked him for his time.
I winded up driving down the street to Nissan of Norwich where I had the COMPLETE opposite experience from this experience. I was able to walk out with a 2020 vehicle for less than the quotes I was presented with at this dealership. I would definitely recommend any buyer staying clear of the two staff members in this review.
Lastly, after driving home in my new car, I reviewed Falveys used car inventory. The sad part about this experience is that they had a car that was in my budget with the color I wanted and could’ve had my business if the two staff members listened to my needs and wants instead of trying to sell me what they felt was good for me.
Would never recommend - Ejmckeon3
I strongly believe this place does not inspect their vehicles. I would stay far away from this dealership and recommend it no one. This dealership put profit over the safety and satisfaction of me and my family. When we reported 2 problems 6 days after buying our vehicle that made our vehicle unsafe, (transmission problems and heavy vibrating while braking) they refused to fix the problem at first and told us "nothing we can do" It took us 3 WEEKS to finally reach an agreement. They asked us multiple times for money to cover the repairs even though it is the dealerships legal obligation to make the car safe. In my opinion they tried to take advantage of us multiple times and when it was all said and done they only fixed 1 problem, returned our car with an empty gas tank and filthy floor mats. I'll be taking this car elsewhere for the repairs because this dealership is not worth the time and frustration.
Excellent - amp
Pleasant experience at this dealership. Would highly recommend. Salesmen are very knowledgeable and helpful from the moment I arrived, and were eager to answer all my questions!
While I cannot speak for the entire staff here, I dealt... - busterthelegend
While I cannot speak for the entire staff here, I dealt with one extremely rude and condescending salesman at Pamby. He was unprofessional and rude. I will take my business somewhere else.
Less than jiffy lube rate service department and techs - Tmack1
Once again you can't put the oil filter on tight. Finger tight leaked everywhere. But you take out my spark plugs without my permission and try to sell me new ones. The only reason im not doing all the work myself is the life time warranty i purchased. Then you try to tell me my brakes are assembled wrong. You would be better off taking a vehicle to hill billy jack in the back yard than ever trust this service department to touch your vehicle. BEWARE
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