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My sales person, Maikel Carmenati, was a pleasure to deal... - bennogreen
My sales person, Maikel Carmenati, was a pleasure to deal with, knows the cars inside and out, and goes the extra mile to make the purchasing experience a good one. Ernesto DePiano made the financial part very easy.
Top Reviewed Specialists At This Dealership
Certified Sales Consultant
thank you, Debbie. Great experience. Debbie was super... - cris
thank you, Debbie. Great experience. Debbie was super helpful from the start, following up to make sure I get the lowest price on options and then followed through to make sure I got what I needed in the end. Superb. Cris
Internet Sales Manager
Melanie Pagano is the Best !!She is Amazing and made the... - psvda
Melanie Pagano is the Best !!She is Amazing and made the whole process go Smooth in getting the best deal. She went Above and Beyond showing me every detail about the car and Still continues to reach out after the purchase Welcoming you to the Branhaven Family !!!! Everyone i met that day who works at Branhaven were fantastic !!!!!
Sales and Leasing Consultant
Scott is amazing! Courteous and super helpful. Took extra... - Js
Scott is amazing! Courteous and super helpful. Took extra care and time to ensure that we understood all the technology in the car. He and his colleagues were also readily available for troubleshooting.
Serviced my ram 1500 had to put a starter in 3 days after... - ralph22wz
Serviced my ram 1500 had to put a starter in 3 days after I got it sent a teck.to my house tried to get running had to tow gave me a loner great team to work with
Outstanding service from Tony Toland. From the very... - mzm445
Outstanding service from Tony Toland.
From the very beginning process to the
home delivery of our Jeep ...we were
kept updated, informed and assured. The
entire process was flawless. Quite a remarkable experience. Thank you Tony!
Sales & Leasing Consultant
This dealership has a bunch of talented people willing to... - M.Lasanta
This dealership has a bunch of talented people willing to go the extra mile to make sure the customer is happy! Excellent team! Thumbs up
Brought my car in for service, very smooth process, kept... - glc
Brought my car in for service, very smooth process, kept me updated throughout the day. I would come here again for sure. No complaints here.
Sales & Leasing Consultant
Excellent experience! Fast, reasonable. Friendly staff,... - Ann Marie
Excellent experience! Fast, reasonable. Friendly staff, easy to work with. Amazing all around. Will highly recommend, and we will be back when lease is up for sure! Thank you
Bright clean sales area, very helpful sales personnel and... - Crab
Bright clean sales area, very helpful sales personnel and financial services people were extremely helpful and friendly, no high pressure tactics by any personal envolved.
This was our sixth vehicle from the dealership. As has... - Art
This was our sixth vehicle from the dealership. As has been our experience with this dealership, staff was professional and courteous, without being overbearing or pushy. Very knowledgeable and a pleasure to do business with.
On time all work explained and reviewed what next service... - Mamjeep
On time all work explained and reviewed what next service appointment would include. Easy check in and check out. Clean waiting area with social distancing
This was a positive experience. Still have a few... - Whipplecolleen
This was a positive experience. Still have a few questions but I am sure they will be answered. Having to write 25 words did not help the experience.
I had an excellent experience with Papa’s from the minute... - Cindyart61
I had an excellent experience with Papa’s from the minute I walked in. David Corbin made me feel like he really cared. He was knowledgeable but not pushy and he really wanted to get me into the right Jeep. I love my new car and recommend this dealership to anyone looking for a new car.
Buying a vehicle from Fitzpatrick's - Jeep lover's
We had an excellent time looking for our jeep,All the employees are so personable and very friendly. Mark was our sales representative hes made it a very pleasant experience and made it happen. Great guys at Fitzpatrick's, Pete .Danielczuk,Mark Fitzpatrick or any of the dealer reps are fantastic and attentive to what you need.I highly recommend this dealership we will be loyal future customers .
I had an excellent experience with the Madison... - K.m.tamborlane
I had an excellent experience with the Madison dealership. They were courteous, knowledgeable and attentive. Ryan our salesmen was very helpful. Love my new car!
This is a follow up to my prior review of March regarding... - fjb07
This is a follow up to my prior review of March regarding the purchase of a 2010 Honda CRV.
After making numerous promises that the car would be good running condition upon acceptance, it turns out that the promises were a bald faced lie.by the sales rep, service dept, and the dealership administration. Alejandro Cabrera never took it upon himself to coordinate the resolution of the problem.
The problem, at first, appeared to be a simple fix with the driver's side electric door lock. Upon further examination by our trusted mechanic, there were more serious problems that should have been identified by any competent service department. They were a faulty air conditioner compressor and two bad sway bars. Obviously, there was no meaningful inspection of the vehicle prior to sale or these conditions would have been identified. The repairs totaled $900. Not only were the correct repairs expensive, the poor condition of the sway bars could have caused or contributed to a serious accident!
Gengras did nothing to rectify these issues, or call me to arrange a fix.
These guys are not trustworthy. In the meantime, my lawyer is drawing up papers to serve on Gengras in the near future.
I don't want to see a note from someone at Gengras saying call me. I want them to call me and tell what they will do for me. They are a disgrace!
From service to sales and parts they are unbeatable - truckerbill63
I have been dealing with Bradshaw's for many years. Over these years, I have dealt with every department. The parts department has always had the right parts for my vehicles and I have never felt overcharged. Dave, Rick and Steve in service have done everything in their power to accommodate my needs within a reasonable time frame. My cars have always been repaired to my expectations and never has there been any grease or dirt left inside or outside the cars by the mechanics. Maryann in the warranty department is very knowledgeable and has handled everything without a single problem. Joe in sales is on top of his game. He inquired as to what I wanted in a vehicle and found the perfect one for me in my price range. Since the sale he has followed up with me to make sure I was happy and there weren't any problems with the car. Jack went over all the paperwork with me explaining every detail so I knew what and why I was signing. And if all that wasn't enough, Sue Atkins, the owner, and her husband, took the time to talk to me about my experience. You will never find a more courteous. customer friendly, and knowledgeable staff than the one at Bradshaw's !!!!
Have used this dealership for years. Very Friendly and... - nukypuke
Have used this dealership for years. Very Friendly and helped me find the vehicle I wanted when no other dealer in SE CT could be bothered. Their Service Department is top notch.
I spoke with Allie Fritz in regards to a 2019 Jeep... - Breyanna
I spoke with Allie Fritz in regards to a 2019 Jeep Compass Altitude she was very helpful and I was looking forward to having a great experience as a first time car shopper at this dealership. I drove from NY to CT due to advertising online for my car of interest. I printed out pictures of the car I had an interest in which was advertised for $29,666 however, while sitting with Finance Manager: Charlie he was telling me that the car is $32,000. This to me was odd as I’d been eying this car for the month of November with the $29,666 price. It appears that the dealership upped the price after the inquiry I made in hopes that I would pay an arm and leg for 2019 due to my commute.
To make matters worse, the salesman I worked with “Bob” was not helpful in answering my questions and gave very poor customer service. Every question I had, he directed me to speak to Charlie. When I asked to speak with Charlie, directly, he informed me that he was not available. Bob asked me things such as my sales tax in NY, how much money I wanted to put down and credit score, before even taking me on a test drive for the car I was interested in. Furthermore, he was very condescending in referring to me as young lady and my farther as young man. I explained to both representatives that I was interested in leasing, however, despite this was being convinced to finance. Charlie agreed, to “reach out to the banks to see if a lease was possible, however after reviewing my credit report no call was even made”.
After not seeing eye to on the car I wanted, Charlie and Bob convinced me to take a look at a used 2019 Jeep Limited which I explained to them I was not interested in purchasing a used vehicle. Despite this, I took a test drive...to which Bob would not allow me to drive off the lot stating it’s a very dangerous road....to only drive a less than a mile down on the same road to switch off”. I explained to Bob the car presented was not the color I was looking for nor did it have the feature I wanted( a sun roof). He said don’t worry about it this is better car, the seats are “more cushioned...look at the rims on this one”, things that I explained to him were not my wants for a car. I said to Bob these seats are the same as the Altitude and he said no these are better...as if I did not do my research on the different models for the Compass.
After entertaining this idea of a used car, we talked numbers and the quote was outrageous something that would be more suitable for a Grand Cherokee. I thanked Bob for his time, and he said speak to Charlie before you leave. At this point I felt like Bob and Charlie were trying to take advantage of the fact that I was young and new to purchasing a car. Charlie walked out to me while in my car and I informed that the cars presented were not suitable for my needs and thanked him for his time.
I winded up driving down the street to Nissan of Norwich where I had the COMPLETE opposite experience from this experience. I was able to walk out with a 2020 vehicle for less than the quotes I was presented with at this dealership. I would definitely recommend any buyer staying clear of the two staff members in this review.
Lastly, after driving home in my new car, I reviewed Falveys used car inventory. The sad part about this experience is that they had a car that was in my budget with the color I wanted and could’ve had my business if the two staff members listened to my needs and wants instead of trying to sell me what they felt was good for me.
I worked with Jesse MacLachlan, a Sales Consultant at... - EllenChir
I worked with Jesse MacLachlan, a Sales Consultant at this Dealership. I wanted to buy my Jeep at the end of my Lease. Jesse was extremely professional & very easy to work with. The entire Staff was knowledgeable and worked with my busy schedule to have my Jeep ready for pickup. My Jeep looked brand new at pickup. Bonus points for giving me a very nice loaner Jeep overnight. :-)
Excellent personal dealership....salesmen are way more... - Rob
Excellent personal dealership....salesmen are way more personal than others...I dealt with Jeff as I was shopping at all local dealership I bought from them over an hour away because there is no pressure and salesmen have been there a while so they know what they are doing....also I ordered an accessory and when I dropped off vehicle it was wrong fir, they reordered it, came and got my vehicle did the install and dropped off at home....that’s rare right there
Connecticut law is all persons indoors must wear masks.... - Krct
Connecticut law is all persons indoors must wear masks.
Wetmore’s JEEP employees are NOT WEARING MASKS.. 7 out of 11 employees I was close to were maskless - One man shouted it me that he was 6 feet away and that’s all he had to do. I was meant to sit in a room with several maskless employees ( David) talking on the phone while my oil was changed. The employees refused to comply and were very angry. It’s a shame because the two service managers ( both masked and behind glass .(Tyler) are great.
Bought a certified Grand Cherokee end of August beginning... - KimMags5&
Bought a certified Grand Cherokee end of August beginning of September from Ellington. Today 11/4 I picked my car up from service for the 3rd time. One issue is intermittent but my new car will not start and I’m afraid of getting stranded somewhere. Today I was asked if I am pressing the button properly and then told “well maybe you have a Wonky buttton” So now that I have been treated like a dumb female my question is, if this is an ongoing issue I am having and your telling me it’s a wonky button, why would you not change said button. I have had 5 push button start cars and even a dumb female such as myself knows how to press a button and start a vehicle. I am quite upset with this service Dept and would never buy another car from them
Pamby Motors. Don’t take your vehicle there. I was told... - armbarrie
Pamby Motors. Don’t take your vehicle there. I was told not to but didn’t listen. Took it there to have a recall fixed, wheel alignment and brake job. Got a huge bill which I understand to a point because the Jeep is 30 years old but then other issues started popping up. It wouldn’t start then they needed to repair more of the brakes because they don’t make the brake parts any longer. I paid my bill and had to have my Jeep towed. I read other complaints and they are based in truth. Only time will tell if the work they performed will last. I am not going to comment on the staff because they were professional. I find it very suspicious that they tried to recoup costs of a recall.
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