New Truck Purchase - Topdawg
Great dealership, our salesman Luis Crespo was awesome. No pressure guy, who ensured all our needs were met!! Overall, the best dealership experience I have ever had.
Top Reviewed Specialists At This Dealership
Client Portfolio Manager
Sales and Lincoln Specialist
Twins are the best - Xagirl
Great! Appreciate help & friendliness! Would absolutely come back and buy a car here again from Bill. Easy to contact and discuss options. Was able to test drive. Options.
Senior Sales Consultant
Salesman that understand their customer base - 86Chris
Bought a pre owned gen 2 charger rt. Carlos was very helpful throughout the whole process. His communication was top notch, even calling me back on his day off! Carlos recognized what I was looking for as a customer also. He was honest in his description of the car on the phone before seeing it in person. A+
Very smooth process! - Brueyes723
I was having starting problems with my car and decided to stop by the service department to see if they could diagnose my car's issue. Everyone there was super friendly and super attentive, letting me know that I would be helped immediately. Thanks to Danielle, I saved a LOT of money because my car's issue was actually the BATTERY, and she informed me that my warranty would cover the cost of replacing it!! I had almost purchased a battery at a parts place the night before which would have been $160 but since I wasn't convinced that it WAS a battery issue, I chose not to until I got an expert opinion from a reputable company. Naturally, I took my car to Rountree for that opinion, where I had purchased my car, and boy am I GLAD I did!
Sales & Leasing
Internet Sales Specialist
Routine service - Unhappy customer
This is the 3rd time we have had our regular maintenance and used the valet to pick up and drop off our vehicle very convenient and friendly .
Pre owned purchase - Donzi1981
Would highly recommend this dealership and Paul. Paul was professional in every way, listened to our needs and helped us get to where we needed to be on our purchase. Needing to purchase a vehicle for my daughter, Paul was patient and ensured we were happy with our choice.
Very Happy Customers. Thank you Don Lemay! - Ian B
Don Lemay is an outstanding person, trustworthy and ethical. He gave us a great deal on the Mercedes Metris we purchased. The purchasing experience could not have been more pleasant and worries free.
Thank you Don!
Great experience - CHARLIE
I recently leased a 2018 Lincoln MKZ from Coconut Creek Lincoln. It was the most pleasing car buying experience I ever had.
The salesman - Peter Ripoll - was a pleasure to deal with. Everything was above board and in the
open. Pricing was presented promptly and fairly without trying to hide their hand.
I strongly recommend this dealership, make sure you ask for Peter Ripoll.
For me , they changed getting a car from a dreadful to a pleasurable experience.
Awesome salesman! - Emily Matarazzo
This particular salesman is so precious! He could sell the wallpaper off the wall! I've driven Camaros all my life and for me to consider a Lincoln was a lot for me. He calls himself Buddy Freddy and the last time I talked to him was in 1997, and you couldn't have hired a more competent and knowledgeable man! It's too bad he's married, I wouldn't mind him for a husband myself! Kudos to you New Port Lincoln!! 🚗🚘
very pleased - Brenda H
I stopped in and was greeted by Larry. Very polite and not a pushy sales person. He listened to what I wanted and only showed me what I asked for. The buying process was easy and I learned all the features my new car had to offer. I didn't feel rushed and would definitely but from them again and recommend Larry to anyone looking for a new car.
How easy Plaza is to work with - 123
We told them what we wanted regarding model, features, colors, and they made it happen with no sales closing techniques, just honest to the point good business practices, no haggling, no bait and switch, no false promises. And painless, . Don't buy a Lincoln anywhere else.
Lincoln MKC - donbigote
In Lincoln Doral you receive excellent service both with dealers and service guys. I took me minutes to have my problem addressed and resolved. I was able to have a good coffee and watch some TV in the short time waiting.
I had several questions about my vehicle - Bill Hill
Lanora spent quite a bit of time to answer all my questions and she made sure I understood everything.They checked and cleaned the car.
New Custom Order 2018 Lincoln Navigator - Thegermanifamily
We ordered a new custom 2018 Lincoln Navigator. Unfortunately it was ordered incorrectly, so when it finally arrived after months of waiting we were disappointed. Keri and the dealership worked hard to quickly order us the correct one. We just received the new one and are so happy with our purchase. We absolutely love this vehicle and couldn’t be happier with it.
Recent Car Lease - Clark
We were very happy with the lease purchase experience at Alex Karras, and working with Tony DiBello was an absolute pleasure, as was our experience with the Sales Manager, Tony. Could not have been treated better!
Don’t do it. - Kjam
Tried to sell me a 2017 F150. Came in for a 2018. The price was the same as a 2018. No discount for a year old truck Told there was no 2018s available. Not until I looked up the truck online did they admit it existed. It was in their southern location called Villages ford.
Also we were told the truck came with a interior warranty and protection. Later we found a cut on the back door interior. Looked like cut during the prep work when it was revived at dealer. They did not honor their warranty. Don’t believe what they tell you about freebies. There in freebies when you don’t honor them. Spent $70k on a truck with a gash on the door. Purchased the warranty package for almost 10k and I’m worried they won’t honor that.
Staff was courteous but could not honor their warranty and the paperwork didn’t exist. Was told it’s all in the computer. Had great experience a decade ago but now disappointed.
Great experience friendly no hassel staff - colonel
I have been researching purchasing a new vehicle for approximately 3 months. I found my best deal within the us and documented it. Then went to 2 local dealers to get my trade in appraised in writing. I then searched for the vehicle with the colors and features that I wanted. I found it at Auto Nation. I let them give me a price then I countered with all of my documents and with the price I wanted to pay. We negotiated within $400.00 and I purchased the vehicle.
Better Experience than I expected - Bblast80
Better Experience than I expected
Cheryl Paul went above and beyond for me! The whole team did! I love my new car. I absolutely believe that if it wasn't for Cheryl and the team, I wouldn't have been able to get my dream car! Thank you so much!
Purchase 2018 Escape - Papa 1990
All individuals we worked with were knowledgeable.. William (Bill) Bacmeister was our salesman. He worked on the sale with us and Financial personal and then on issue problems with "FordPass". Sending emails and calling with information and following up with calls to see if issues were resolved. He asked us to come back and have a technician check the programming of FordPass to SYNC3 Pack. Technician was not able to resolve.
Will follow up with service.
An easy, satisfying experience - mmm2018
Sal Coppola handled our fourth Lincoln with Germain, and it was easy and it was easy and pleasant, and unlike reputed "used car salesman" rhetoric.
Together with Leslie Sass, data for the lease was prepared in advance. We did have some questions about alternate products and arrangements, and he/they were prepared with rapid and complete responses after a few moments to check same in their computer.
He carefully explained the new terms and lease programs to us, and even had a car in preparation during our discussions if it turned out his predictions were accurate .... and they were.
WE will definitley return to Sal and Germain in the future.
Horrible customer service - Sherry K
If you are looking to purchase an automobile DO NOT come here!
Early in the day we went to another Lincoln dealership in Clearwater and found a certified MKX with low miles that we really liked. They allowed us to put a $250 deposit down, to hold the vehicle while we looked at the other Lincoln in Tampa.
We drove across the bay to Parks and worked with a salesman named Harold. I explained our situation to let him know we are ready to BUY a car and showed paperwork that proved I had another vehicle on hold at another dealership. I wanted him to know we were not looking to waste anyone’s time and planned to buy a car. I wanted to compare prices to see if I could beat the offer in Clearwater.
First warning the sticker price on the car IS NOT the same prices that is listed on the internet. It's marked up and was about 7k - 10k more than the prices in Clearwater. I found the hard way because I looked at site after we already left the dealership and went to CarMax. I called Harold back and asked what the best price would be for a specific car and he said we’d have to come back to the dealership to talk to a manager. Knowing the dealership was going to close in 30 minute I asked if it would be an issue because we’d have to drive back. He said no, the manager will wait to speak to us to see what they can do for us.
We drove back to the dealership and took the car for a test drive and came back to talk numbers. I pulled out the paperwork from other dealership and asked if they could beat that price. He went back and forth with his manager Craig (who initially didn’t bother to come talk to us directly). When he came back with new paperwork he focused on a bottom line number that “looked” better than the other offer from (but when i looked at the itemized lines there was a down payment charge for 5k that was not disclosed to me). When I questioned the price he got up to talk to his manager for the 3rd/4th time.
The GM general manager Craig Randolph finally decided to come to talk to us. At first he was cordial and introduced himself, then within 30 seconds he looks at me and says “Are you prepared to offer more than the price that my salesmen gave you?” I looked at him and asked him to repeat the question because I didn’t really understand what he asked. He repeated himself and basically said if you have a better price, then go somewhere else. At that point is was so disgusted with his attitude and demeanor I stood up and said “THAT is exactly what I will be doing” and we walked out. I cannot believe how rude the General Manager of the dealership would speak to a customer.
Moral of the story is if you are truly looking to buy a Lincoln the dealership in Clearwater is much more pleasant, professional and courteous. I would never recommend this dealership to anyone.
Poor customer service - Ren
Pines Ford has never offered me a coupon or a car wash when servicing my car. Also, they charge way more than Ft. Lauderdale and Metro Ford in Miami. I needed a new key FOB. Pines quoted me $325.00 , I paid $100.00 less with programing and all at Metro Ford. Got tires, oil change and breaks a coupon book to use towards today’s service an a car wash!
Bye bye Pines Ford
Great car shopping rxperience - Ken
No pressure, just professionalism and friendliness throughout our car purchase experience. Thus is a hometown Lincoln dealer with hometown manners. A handshake was all it took to hold our selected vehicle overnight. Would definitely recommend Jenkins to anyone interested in buying a car without all the usual hassles! Great experience.
Resale value of Lincoln's are horrible - bsargent
I purchased a 2017 Continental about 1.5 years ago and wanted to trade for a smaller car (MKZ). The trade in offer was so low that I laughed and the sales rep nor the GM wanted to negotiate at all. As the sales rep walked us past the GM, he barely looked up and would rather look at his computer than try to sell a car. Not going back there or buying another Lincoln
My favorite dealership. - RobtPJ
I have bought many new cars in my life from Mazda, Ford, Porsche, & Lincoln. This is the best dealership I have ever experienced. I have always been treated in a courteous & professional manor. Any needs, or concerns, that I have ever had have always been completed to my satisfaction. From sales to service, I give them an A+. Robert P. Jones
I just got my car washed. It’s terrible. I made a video if y - Joe G
I just got my car washed. It’s terrible. I made a video if you want. He missed the whole back, tires etc. I should have kept my Lexus.
Amazing Experience - Oconnor 24
Earlier this week I experienced possibly the best customer service of all time. William Cummins in the service department has went above and beyond to make my experience pleasant. For the last two years he has never disappointed me. I am so impressed! What a remarkable person and company. I will be making my next purchase there when I upgrade my current Lincoln. They have a customer for life!!
Unprofessional Sales Tactics - gforrest
Our 2011 Lincoln MKZ was part of the Takata Air Bag Recall. I received a call from the sales dept saying Lincoln was giving a $5,000 discount, in addition to other rebates, for this inconvenience. We came in shopping for a new MKX SUV. We came in and Patricia showed us several cars and we agreed to return the next afternoon to test drive one for 2-3 days. Next day we met with Patricia and Morris, the Sales Manager. The $5,000 incentive was no longer available according to Morris. He also gave us an insulting offer on our 2011 MKZ, which has always been serviced at this dealership. He told us Lincoln did not hold it’s resale value and did not even try to rework any numbers. He said we could take the new MKX for a 3 day test, which we declined. Why would we buy another Lincoln product if they didn’t retain any value. We left and have just taken delivery on our new Honda Pilot Elite. North Fl Lincoln service dept is top notch, but sales is definitely not.
Untrustworthy and super shady - sweetie21186
Worked with a salesperson to draft paperwork, I got a loan approved, the last step was to reserve it for 4 days so I could fly in from California to do a last look and drive it off the lot. I booked flights and accommodations and got quotes on shipping it back to California only to get a dismissive email this morning that the car had been sold by another salesperson. Furious, I kept asking what happened until i finally received a call that when they were inspecting the car (I asked for them to do that) they found “so much wrong” that they went straight to auction with it, without informing me of what’s wrong. I call xxxxxxxx. They won’t share the report and now I’m stuck with flights to Florida. Don’t do business here.
Buying a truck - truckman1124
We were looking for a couple of trucks to up date our small fleet. We met Nate, our salesman who was very professional, courteous, and essential in finding the trucks we needed.
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