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Bozard Ford is more than family to me. They have... - Luisgarcia021
Bozard Ford is more than family to me. They have absolutely outstanding service and class act team. Starting with my outstanding salesman Jeremy C, to the manger Tom R, and the best finance manger I've ever worked a deal with Rick G, looking forward to buying many more cars from them!!!!
Top Reviewed Specialists At This Dealership
Client Portfolio Manager
Lincoln Brand Ambassador
Internet / Leasing Manager
We just purchased a Ford F-250 @ Parks Ford Of... - Oregonduck
We just purchased a Ford F-250 @ Parks Ford Of Gainesville, our salesperson Cameron Costello was Fantastic! Cameron was very knowledgeable on all the aspects of the Vehicle. I would recommend this dealership to anyone looking for a New or Used Vehicle.
Sales Manager Ford/Lincoln
Work was excellent, facilitates are spectacular, people... - jcarlile1
Work was excellent, facilitates are spectacular, people are friendly, doesn’t get much better than this. So why 4 stars vs 5? The service writer forgot to mark that I was waiting in the lounge so I waited 2 1/2 hours for a job that was supposed to take about an hour, causing me to miss an appointment
The service was good, I like the car good Quality,... - Andy.zheng1103
The service was good, I like the car good Quality, Michael is nice to communicate, the dealership is nice t place, thanks for everything Michael
Certified Product Consultant
Certified used and new Product Consultant
Excellent customer service. I will make sure to buy my... - andym
Excellent customer service. I will make sure to buy my next Ford at Pines Ford
Our Nautilus lease was soon to expire and we went to... - hlipman1017
Our Nautilus lease was soon to expire and we went to Schumacher Lincoln in Delray beach and spoke with Steve Petrarca. He was personable, extremely knowledgable and answered all our questions.
He worked with us in obtaining a new Nautilus, with the V6 engine which we wanted.
Tylyn Meeks, their financial guru, was easy to work with and quickly guided us through the paperwork the next day...truth be told, we could have driven out of the showroom the same day if we wanted to!...These guys are very professional...the "real deal'
The girl I first talked to on the phone was... - loriron9
The girl I first talked to on the phone was great.
Anthony was terrific and the service was on time and right as promised.
I definitely will use them again
Sales and Leasing Consultant
The best!! From Stephanie scheduling my appointment... - clancys
The best!! From Stephanie scheduling my appointment always so friendly. Everyone I came into contact with is always so courteous & professional. I just LOVE the being in the Lincoln family!!!
Awesome service ! We were from out of town and needed... - Cglock45
Awesome service ! We were from out of town and needed help . They were prompt and courteous.
It was absolutely great they came pick up my vehicle left... - cesar250
It was absolutely great they came pick up my vehicle left my loaner and then they called me an hour prior to dropping off my vehicle and the car was completed finish and clean.
Everybody I had part of my experience was top notch from... - bagel430
Everybody I had part of my experience was top notch from start to finish. Second Lincoln I bought from them once my lease is over will be doing 3!
Great experience. Chris was able to find what I was... - Dkspringhillwell
Great experience. Chris was able to find what I was wanting and helped me every step of the way. Bill in finance was also very helpful and explained everything very thoroughly. Great experience overall.
The service department at Jenkins does outstanding work.... - Mike
The service department at Jenkins does outstanding work. They stand behind what they do. Their pricing is very fair. They are very efficient and get you in and out as soon as possible.
Ford F-150 Lariat with everything - 1Month less than 3... - MRA
Ford F-150 Lariat with everything - 1
Month less than 3 yrs old 60k and it was a paperweight. The dealer tried a new control board, etc etc. Airbags, ABS, all safety features, control control panel, front windows, blower motor, more all went dead. Th ruck was down for about 6 weeks but 10 days of that was my delay. Bottom line is they could not identify and fix the issue. Offered to trade but the offer was a pittance of value. Traded at a sister dealership for a Ram - I said I had purchased my last Ford when they screwed up their power strokes back in the early 2000s. should have stuck to that. I am only giving a 3 because the dealer did not charge for all the repairs that did nothing.
Me and my wife have had an exceptional customer service... - jozsef tiglman
Me and my wife have had an exceptional customer service at this dealership!Actually we get there our second car too in 8 months.Michael Zimmermann and David Butler did a great job and drive us through very comfortably during the buying process.We are happy with our purchase.Thank you also for the service department too!
Brand New Lincoln Black Label. Dealership has had the... - pat
Brand New Lincoln Black Label. Dealership has had the car 3 times as the car dies after 3 days of no use. I told them I would pick it up today - it its not washed and the car not running. Useless staff. I am annoyed at the dealership and FORD. They cant figure out what is wrong with the car and they just tell you a BS story every time. USELESS and they don't CARE. The car has a problem it does not work. One of the staff members said "well you cant keep the key in the car". Right and the key wasn't in the car as it say in their parking lot for 3 days !!!!! No CLUE
I purchased a used Jeep at Coggin less than two weeks... - JRoberts-Disappointed Customer
I purchased a used Jeep at Coggin less than two weeks ago. I was promised a soft top with hardware with the deal. To date I have a soft top that was un-usable, hardware that a top is no longer available for, a check engine light is on, a power steering leak, an oil leak, a possible steering box issue, a possible rear main seal issue. Their reply was "it wasn't like this when we inspected it". The dealership now won't even answer messages regarding any of these issues. They kept saying we are not a Jeep dealership.
If you are a woman, DO NOT go to this place and expect a truthful, reliable used vehicle since all they want to do is sell. They will say whatever they have to, to make the sale. But obviously NO service after the sale.
HORRIBLE customer service i had my lincoln vehicle... - mcmahon.leah
HORRIBLE customer service
i had my lincoln vehicle worked on breaks and calabers and they didnt even tighten the bolts!!!!! owner ed said well people make mistakes sorry not my problem... this could have been a HUGE accident putting my families lives at risk for a slap on the risk to their service guy who said he was distracted and walked away from the car! how do you forget to tighten the bolts!!! thank god we were driving local and were able to pull our car over when our calaber completely FELL OFF MY CAR!!! thank got we wernt on the hight way headed home to michigan. when i asked the owner ed for my own comfort if he would please loan us a car to get home he said no absolutely not its mot my problem yet i have NO reassurance that the bolts are there and on correctly this time. absolutely disgusted by ed and his team's behavior and treatment to the customers. so unbelievably sad
If I could give these people a zero stars I would and... - Lmjohnson07
If I could give these people a zero stars I would and even that is giving them too much. I took my 2015 Ford Explore with only 52,000 miles on it in because my AC was blowing warm no matter how low I put the temperature on 8/25. They diagnosed that the AC valves were leaking and needed to be replaced. I was advised that they would have to order the parts and it would take a couple of days. It’s been 2 weeks. I have called every single day 3-4 times a day and I am being told that they will have my service advisor Sean, will call me back. I NEVER get a call back. I feel like I am harassing these people to get a status update on MY CAR!!!! Not to mention when I finally do get through to Sean its always a different excuse. First he said it will a couple of days to order and get the parts, then he says that he has to order it from out of state, one part coming from Indiana and the other part is coming from DC. I said ok, then a few days goes by I call Sean to once again get a status update, I don’t get a phone call back until the Receptionist Patty leaves her post to run to the service dept to get an update for me. She then tells me that the one of the parts was lost in transition and the other one never even left the state. Mind, I’m having to rent a car in the meantime because I have to go to work. So far, I’ve paid $758 for a rental car all out of my own pocket. Then Sean tells me that he can have the parts come in “local” meaning somewhere in FL. I ask him once again how long would that take and he a couple of days and that this time he can set up my rental for those couple to a few days and they can bill the dealership. I said ok. So 2 days later I call the dealership again to once to get a status update on the parts. This time, Sean was off and I spoke to David-he said he was new and to allow him sometime to research what was going on, I said fine. David calls me back within a short period and tells me that they have one part and the other part is on back order. I tell him that I need to speak to the service manager because this is ridiculous. The service dept managers name is Richard Sweet, he basically reiterates what Sean and David says but no one is willing to do much of anything!!!! I still don’t have my car, I am out $758 from the rental that I paid, the frustration of not knowing when my car wi be ready. And to make matters worse, I tell Richard Sweet that I will pick up my car and he tells me that my car is on the rack-I said then take it off the rack and I will only pay for them diagnosing the problem but that is it. He tells me, give me an hour so that I can get a status update on the part. At this point I don’t know what to do because when someone owes you something or an explanation they drag their feet or give excuses but if you owe them something they want to get the law involved or not give you your property back.
Helen Freeland is the key to my relationship with Ford of... - Alice
Helen Freeland is the key to my relationship with Ford of Ocala. Her integrity, wisdom, honesty and willingness to go beyond my expectations over the years has won my loyalty to this dealership. My encounters with all employees here have been good experiences but Helen is at the top of my list.
My wife and I bought a 2020 Lincoln Nautilus back in May... - Steve
My wife and I bought a 2020 Lincoln Nautilus back in May from North Florida Lincoln. A few months later we began having some issues with the backup camera and the display. Then the entire touch screen on the dashboard started going completely blank. We made an appointment with the service department and were promised a loaner vehicle for the date of the service. We arrived at the dealership as scheduled only to be told they didn't have any loaner vehicles available. I explained to the young service person who greeted us that we were promised a loaner vehicle when the appointment was made just the previous day.
He offered no apology and rudely stated that they have no loaner vehicles available. I then asked to speak with the Service Manager but he was not available. I asked then to speak with the General Manager but was told he was in a meeting. We were then directed to the assistant service manager who proceeded to explain that the dealership was going thru some organizational issues and she offered her apologizes yet no solution to the problem. She offered to have someone drive us home but we declined. Many promises were made to us during the purchase process. One promise was that of superior service. All we would need do is call the dealership to schedule service and someone would bring a service loaner to our home and pickup our vehicle and service would be provided. Needless to say, our first service experience at North Florida Lincoln was a complete disappointment. I would recommend "buyer beware" before purchasing a vehicle from this establishment and do not expect any "promises" for superior service to be kept or honored! Superior customer service does not appear to be top priority with their service department. We are very disappointed to say the least.
Hello our experience with Sam Galloway since we gat there... - Lamoza4
Hello our experience with Sam Galloway since we gat there the sale guy Victor introduce himself and help us from the beginning to the end also Mrs Darlene the lady that make it happen we just want to say thank you guys for the team work👍😊
I will like to start by congratulating your awesome... - irma_r
I will like to start by congratulating your awesome service. I had a wonderful experience with Abdiel, he was courteous, friendly and very professional great
left 6 messages no one returns my calls was over charged... - Melvyn Anderson
left 6 messages no one returns my calls was over charged spent $105k now no communication.Customer service useless i change cars every 2 years never with them Melvyn
Very poor dealership. Very poor service. Detailing on... - tall7big
Very poor dealership. Very poor service. Detailing on vehicle was disappointing—areas were overlooked. Very difficult to make an appointment. Almost impossible to contact service department. Took me three days. No return calls from service department!
I guess I should have looked at their reviews. We went... - davidserle
I guess I should have looked at their reviews. We went into this dealership in the hopes of leasing a Lincoln Navigator. We liked it but wasn't sure at the time as the price was more than we wanted to spend. We had conversations throughout the day and finally negotiated and agreed on a price and told them we were on our way to sign the papers. We were about 25 minutes away. All the sales manager said at that time is that they were demo'ing the car and we can wait or come over. When we came over we walked through the door and standing at the desk was a sales consultant (I believe his name was Eddie) and next to him looked like a customer. The sales person turns to us and in front of the customer and other customers sitting there with a smile said we sold the car to this gentleman. Wait what we agreed on a price and we were coming in to sign the paperwork? Eddie said well he purchased it and you should have come in earlier. Not only was it unethical, unprofessional it made the customer who was going to purchase this car out from under us uncomfortable. The sales manager came out and instead of apologizing was rude and decided to try and say well I told you not to come over and that someone was looking at the car? This was a total lie. He said demo, but didnt say he had another client looking to possibly purchase the car and to wait in case it wasnt available? Btw there were about 3-4 lies that we caught both the sales manager in and the sales consulant. The main one was when we pressed he told us yes I thought you were buying the car as I had your paperwork all ready to go. We walked out and this was our first and last experience at Lincoln. If I was Lincoln I would not want to associate myself with these 2 liars and con artists. Everyone Makes Mistakes, but it is how you react to them that shows the true character of a business. They want to sell cars and if they got a better deal from someone else own up to it. I would have respected that instead of the sales manager saying we someone should not have come here until I called you and like we were liars. I would stay far away from this dealership and it is a very bad representation of Lincoln. Bye Bye Lincoln.
Lost my keys. Can't get anyone to help. Keeps blaming the... - vickig872vgrimsley
Lost my keys. Can't get anyone to help. Keeps blaming the tech but still no keys.
Worst experience ever! My husband brought his pickup in... - Michellegallego27
Worst experience ever! My husband brought his pickup in for some work and also brought in a new set of wheels and tires he wanted put on. He went to pick up the truck and his tires and wheels were "missing".. they didn't seem to care that much and told us they'd file a police report and get back with us. Now they are trying to say its our fault! How ridiculous is that! We brought them there for a purpose and the lady in service assured my husband they would keep his truck inside at night. They never return our phone calls, lie about trying to help us out. Ted the service manager was unprofessional and basically told us to kick rocks. Ill never bring another vehicle there if this is how they treat customers and I will go out of my way to let everyone know what a terrible experience we had.
I brought a friend to Todd Mixon knowing he could put her... - spouloos77
I brought a friend to Todd Mixon knowing he could put her in a car and she is now a new car owner! Thank u
Parks Lincoln of Tampa
Financial Services Manager
Bozard Ford Lincoln
General Sales Manager
Pines Ford Lincoln