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This was by far the best car buying experience I have... - Meredithvogt
This was by far the best car buying experience I have ever had. Kimberly Smith was great - I was originally coming in to purchase a Nautilus and after looking at it I knew it wouldn't have enough room in the back for my dog. She took me to see the Aviator and found the perfect one for me. She stayed late and went above and beyond what I have received from other dealers in past car purchases. I would 100% recommend Bozard Lincoln and the entire team I worked with.
Top Reviewed Specialists At This Dealership
LIncoln Sr Client Advisor
Lincoln Sr Client Advisor
Lincoln Sr Cleint Advisor
Charlotte Doyan is one of the best sales person I have... - suzy.cannon62
Charlotte Doyan is one of the best sales person I have ever worked with she made the whole process go smoothly.
Never felt rushed.
I would recommend .
We are very pleased with our salesman Scott Macarty and... - appraiserjb
We are very pleased with our salesman Scott Macarty and our service manager Rob Junio! They took care of our service needs in a professional manner!
Cameron was so helpful, he helped me get my dream car,... - CameronM
Cameron was so helpful, he helped me get my dream car, AND he even delivered it to my house! He is definitely a great person to go to for your needs!
Senior Sales Consultant
Nice clean showroom, very knowledgeable salesman, felt... - Mikepascal42
Nice clean showroom, very knowledgeable salesman, felt like he was working for me as well as his company. Salesman did most of the paperwork. I wasn’t sent all over to get job done. Final closing hassle free. Was not pushed to purchase things I didn’t want.
Mike Goch is the quintessential sales professional. He... - phish247
Mike Goch is the quintessential sales professional. He knows his product. He’s personable and intuitive. Most importantly he listens and knows when to shut up.
Pete Chaet is a no nonsense finance guy who didn’t try to talk me into a bunch
Great Service and Dealership! - Milton & Laura
We purchased our Fiesta at this dealership in 2018 and have had excellent rapport with both the salesperson and the dealership in general. The service department is extremely knowledgeable and timely!
I was looking to lease a vehicle and called several... - Imamabufarah
I was looking to lease a vehicle and called several dealerships and when he refused to give me pricing over the phone and we’re very pushy asking me to come in, with the exception of Lincoln Central Florida gave me the numbers over the phone and I dealt with Lorenzo who took very good care of me and I leased a vehicle from them that I love, I would recommend them any day
Had issue with steering, went to multiple ford dealers... - Faln04
Had issue with steering, went to multiple ford dealers not one could find a issue. Autonation’s mechanic was able to find the problem. The problem came from the customer service which was horrible. They lie, they do not communicate with you at all. If you need to find out the status of your vehicle good luck getting ahold of your representative. I would not recommend taking your vehicle here for service at all!!!!
Very enjoyable, no pressure experience. I traveled over... - hawaii1212000
Very enjoyable, no pressure experience. I traveled over 100 miles to buy the vehicle that I wanted. Entire facility was clean, and the staff presented themselves well.
El día 17 de noviembre pase al Dealer del Doral para... - YSD
El día 17 de noviembre pase al Dealer del Doral para hacer algunas preguntas sobre mi Lincoln Navigator Reserve,
1- hace algunos meses reemplazaron por garantía todos los wiper del auto delanteros y trasero, hoy el trasero está destrozado resultado de la mala calidad de las refacciones que instalan en Lincoln por garantía el asesor que me está atendiendo es bastante pesado y mal educado, y sólo repite una y otra vez que es culpa del Sol, si fuera culpa del Sol las delanteras estarían destrozadas igualmente, es un insoportable ese tipo
2- Nuevamente tengo problemas con la luz del panel interior de control del asiento de lado del conductor.
3- hace algunos meses la navigator fue varias veces a pintura por detalles Que traía de fábrica, y más de una vez la tuve Ake regresar para atrás porque no quedaba el trabajo de pintura, al parecer como el taller donde hacen estos trabajos es del papá de uno de los MANAGER de la agencia da igual si los autos quedan bien o mal pintados ellos se encubren sus porquerías estos malos pintores me dejaron los cristales del auto con una capa de algún producto que es imposible quitar, ya he probado con muchísimos productos y con ninguno logro quitar esa capa que al caerle el agua de lluvia o la humedad de la mañana no puedo ver nada para adelante y es peligroso, el asesor de servicio que me atendió me dijo que iba a ver si me podían hacer el favor de quitarme esa capa que dejaron en los cristales, pero vuelvo a comentarles te hablan como si te estuvieran haciendo el favor
4- las llantas se están gastando por fuera llevas el auto antes diferentes lugares donde alinean las llantas y en ninguno pueden hacerlo porque las llantas están alineadas. Entonces porque se gastan por fuera
5- el trato en esta agencia es cada día peor te atienden como si te estuvieran haciendo el favor cuando es todo lo contrario, está gente no tiene idea de lo que es la atención al cliente de calidad, es notorio el enfado, enojo y molestia con la que trabajan
He tenido muchos más problemas pero no acabaría ni en una hora más, lo que si les puedo decir es que los MANAGER de esta agencia brillan por su Aucencia cuando pides hablar con alguno de ellos se niegan enviándote un mensaje con la secretaria justificando que no está, o está ocupado, o simplemente no vino a trabajar, es molesto pagar por recibir estos servicios tan pésimos
Yo decido abrir un caso en Lincoln USA ya ellos están informados
Estoy deseoso de qie habrán servicio en clutter bay a ver si tienen mejor atención, creo Que se van a quedar sin clientes cuando esto suceda
Cheryl Rehkopf - Service consultant. She was Professional... - Lincoln
Cheryl Rehkopf - Service consultant. She was Professional and courteous.
A true asset to Germain Lincoln. I will return to Germain for all my service needs.
It's hard to write this review, but it's important to... - damose
It's hard to write this review, but it's important to share.
I dropped my vehicle at the dealer before the warranty ended because the sunroof was unable to open. The dealership investigated and ordered new sunroof tracks. It took 3 weeks to install them properly because they kept being delivered bent and in unusable condition. I finally received my car back and there was a rattle coming from the roof that had not been there before. The engine also seemed to idle a little lower that normal at stop lights. The rental vehicle had a large number of ants, and when I got my vehicle back it also had an ant farm nestled somewhere in the engine compartment. On top of that, the rear seatbelt plastic piece was missing. Apparently they had to remove the entire roof and inner ceiling to fix the sunroof tracks and in that process of putting it all back together, some pieces were overlooked.
The dealership arranged a pickup of the vehicle to review the roof and were made aware of the engine idle, the seatbelt and ants. 2 weeks later I received my car back, delivered via Lincoln, which is a nice feature. The rattle was still there in the roof and I was forced to take a video to prove it. The dealership did not ensure that they had solved the problem before sending it back. How could they not have taken the car for a test drive and given it a once-over before signing off on the work being completed?
Finally, Lincoln comes to pick up the car, once again. This is the 3rd time. This time I requested a matching Navigator, not a mini-SUV, and I was promised that I would receive a Navigator. In fact, I opted to wait an extra 7 days for the pickup because I absolutely needed a Navigator. The pickup driver sat outside my house for 20 minutes claiming he was calling me, but no missed calls on my phone. He dropped off the same mini-SUV that I had received before. I am OK with any loaner for a couple days, but since the dealership made so many mistakes, and had been in possession of my vehicle for 5 weeks, I didn't want to be without the car I depend on. Several days later I receive the car back. However, there was no advance notice that the car was on its way. I'm told they were calling me but I had no missed calls on my phone. Also, because there was no advance notice for the dropoff, they had to track me down 45 minutes from home - which they gladly did. Good delivery service, but how could they not have my proper phone number if the dealership had it?
I now see the ant farm even larger than before and keep battling ants crawling all over. When I opened the engine compartment to investigate the ant source, I also came upon an empty windshield washer fluid tank with the cap OPEN. It wasn't open when I sent the vehicle to Lincoln, so, once again, their shop people overlooked something. Filling it would have been a nice courtesy gesture, but they just left it open. A couple extra minutes on their end dotting i's and crossing t's would have saved them labor cost, delivery cost, and would have saved me a boatload of stress along the way...and a better review. In fact, I wasn't going to leave this poor review if they had done as requested on this 3rd visit, but they didn't. On this 3rd trip back, I had requested for the dealership to detail my car (inside and out) because of the massive inconveniences caused. When I received my car back it was washed, but nothing out of the ordinary.
Overall, a very frustrating experience. I don't feel like a valued customer. I feel like I'm a nuisance and unappreciated as a Lincoln customer.
After what happened the other day with Robert telling me... - jmcdonough6321
After what happened the other day with Robert telling me it would take 3 to 4 days to have my breaks, oil change and headlight done I will never step in there again until he is gone I have bought 2 fords from you like I said not until he is gone will I step foot in Jarrett Ford
Had to have my Corsair seat fixed. Brought it to Jenkins... - Corsair
Had to have my Corsair seat fixed. Brought it to Jenkins Lincoln where technician Robert W fixed my seat. He is very professional. Thanks Robert
I've been buying cars for over 50 years. This was the... - Scott
I've been buying cars for over 50 years. This was the best And easiest purchase of a new car, ever. Roman Staniszewski was a pleasure to deal with and the home delivery went off without a hitch.
Our follow up chats are attentive and smooth.
I look forward to dealing with Karras Lincoln in servicing my 2021 Aviator.
Great Experience!! I love my 2019 challenger which has... - Jessi J.
Great Experience!! I love my 2019 challenger which has always been one of my dream cars. Meredith who sold me the car was totally great! So if you are in need of a car or just looking, hit her up.
Tim was excellent with providing information for our... - Bob Allison
Tim was excellent with providing information for our purchase of our vehicle. We have bought two Ford Edges from Tim and we look forward to continuing to do so.
Jim Halas, our sales person, was very knowledgeable about... - lurandga
Jim Halas, our sales person, was very knowledgeable about the Nautilus and provided all the information we needed. He made the buy transaction go smoothly. The car was ready for pick up on time and all the paperwork was in order. Closing was quick and painless. Thank you Ed Howard and Jim Halas.
Ron and his staff were very helpful! - Kathy P.
Ron and his staff were courteous and professional. They helped my daughter find a car and patient enough to coordinate with us (her parents!). It was a great experience and I would highly recommend them!
What a wonderful buying experience we had with Island... - bfff1616
What a wonderful buying experience we had with Island Lincoln. A truly no pressure environment. We went to them to lease a new Nautilus, and even though we didn't come to an agreement on the first day, when we went back to follow up, they met our price and we left the lot with our new Lincoln. Their team, from our sales rep Jonathan May, to the sales manager and their finance manager, it was a no pressure experience! Highly recommend this sales group! Thanks again!
Thank you again Jerry Riley and Tim Vogel for all your... - BobbyLan
Thank you again Jerry Riley and Tim Vogel for all your help getting our new GT500. Process is as painless as it gets, walked and left within a hour. You guys truly make the car buying process the easiest I have ever dealt with. I will be back again someday for the next one.
So happy! - CarRote
Not only did I get a great deal but their 90 day warranty took care of some minor issues that I found after a week of driving. Matt and Rob are the best! I could not be happier! The best used car purchasing experience to date! She’s a keeper!!! Thank you!!
My wife and I bought a 2020 Lincoln Nautilus back in May... - Steve
My wife and I bought a 2020 Lincoln Nautilus back in May from North Florida Lincoln. A few months later we began having some issues with the backup camera and the display. Then the entire touch screen on the dashboard started going completely blank. We made an appointment with the service department and were promised a loaner vehicle for the date of the service. We arrived at the dealership as scheduled only to be told they didn't have any loaner vehicles available. I explained to the young service person who greeted us that we were promised a loaner vehicle when the appointment was made just the previous day.
He offered no apology and rudely stated that they have no loaner vehicles available. I then asked to speak with the Service Manager but he was not available. I asked then to speak with the General Manager but was told he was in a meeting. We were then directed to the assistant service manager who proceeded to explain that the dealership was going thru some organizational issues and she offered her apologizes yet no solution to the problem. She offered to have someone drive us home but we declined. Many promises were made to us during the purchase process. One promise was that of superior service. All we would need do is call the dealership to schedule service and someone would bring a service loaner to our home and pickup our vehicle and service would be provided. Needless to say, our first service experience at North Florida Lincoln was a complete disappointment. I would recommend "buyer beware" before purchasing a vehicle from this establishment and do not expect any "promises" for superior service to be kept or honored! Superior customer service does not appear to be top priority with their service department. We are very disappointed to say the least.
Used Beck's for The first time this week.their service... - frankpurcell56happy guy
Used Beck's for The first time this week.their service guys were very professional , courteous and knew exactly what was needed to fix my truck. They called me next morning early for me to pick my truck up.it is very refreshing to deal with these folks .my family will be buying and fixing our vehicles there from. To the bosses at beck Ford these guys are the best I have seen in years .thanks folks.Frank.
The deal was good until purchase amount paid. I paid the... - mshahab_10
The deal was good until purchase amount paid. I paid the full price on Aug. 28th. 2020. Vehicle was delivered on 1st. Sept. but the title was not received until 11th of Sept. I do not know why this delay made? Otherwise every thing was OK.
We were in a pinch to find a comparable vehicle to our... - pcolars1
We were in a pinch to find a comparable vehicle to our last Galloway 2013 Explorer after it being totaled from a falling palm tree. Tami reached out and found out our vehicle parameters and price point, and had her team on the lookout immediately.
A few days later, we were driving off the lot in a vehicle better than we imagined, at an unbelievable affordable price. Once again, we were treated with professionalism and not pressured into buying. The entire experience was comfortable, efficient, and that is why we always go to Sam Galloway Ford.
Rich and Julie always take care of me when I bought my 3... - Sandy B.
Rich and Julie always take care of me when I bought my 3 rd car from them. Also Pam in the service Dept. Is the best. I drive 40 minutes to get there. I could go to two other Ford dealers but I like Ford of Ocala !!! 👍👍👍
Unprofessional, rude, they do not negotiate.I dealt with... - Townleytrain
Unprofessional, rude, they do not negotiate.
I dealt with a man named Todd who was extremely rude and wanted to argue every chance.
Tried to buy a car with cash and get a little deal even if it was $100 it would have made me drive down to get the car a lot better. But no they would not budge from the price or negotiate anything off window sticker.
I finally agreed on the full sticker price and was going to make the drive anyways because I liked the car, then after some long thought I decided not to and hold out because of how pushy and rude Todd was.
After I let Todd (A manager) know I would not be coming by to pick it up he sends me a rude text provoking the fact I asked for a $1,000 off sticker. I'm so relived I didn't spend money here.
Victor needs to get his employee's in line.
Poor service. Primary fault (engine light) not worked... - madjestik
Poor service. Primary fault (engine light) not worked even after the vehicle was brought in 4 times for the same issue. Additional issues have had 2 to 3 return warranty claims that are still not corrected. The final bill was higher than quoted work even with warranty. Service writer not available to discuss the variance when picking up and will not return calls. No valet to bring the vehicle to the service area while two other service writers watch for 20 minutes unwilling to help until we had to walk through the lot looking for the vehicle. Once we find the vehicle it has a low tire pressure light that we still can’t get help with and have to drive to a gas station to service. Vehicle was returned to us still having 3 of the 4 original issues and a part has to be back ordered for the 4 issue. Was even told that we would have better options if we had bought the vehicle from them instead of purchasing from a different dealership by the service manager. This is not the first issues had with this dealership.
Bozard Ford Lincoln
Financial Services Manager