Bought my first car there today - 777captain

I just made my first car purchase there this afternoon and it went wonderful. The salesmen were great about waiting for me to get home from vacation and held the car I wanted for two weeks. They treated me like I was the most important person in the room. The got me a price I liked and were especially nice to my wife.

Sales was great; Finance needs work - bipolarattorney

The dealership is very impressive - clean, well-lit and modern, with a fantastic refreshment area. Mark Malak was our sales rep and he was fantastic. Honest, fair and a genuine pleasure with whom to work - I will be recommending him to anybody who needs a Lexus in the Western suburbs. We closed our deal in less than an hour. Unfortunately, we must have arrived at the busiest time of the day because we had to wait over two hours to meet with the finance person. Joe Castillo was pleasant, but I was more than a little disappointed that he tried to tag me with an interest rate that was more than 1.5% over market - and was not even going to point it out before having me sign the final contract. When I threatened to walk out and obtain my own private financing, the rate magically dropped 1.4%. Joe did do a good job of explaining the other "finance" options - e.g., extended warranty, prepaid maintenance, gap insurance, etc. and was not overly pushy.

Found the car exactly as I wanted it. - fhondros

Lexus of Orland was great to work with!. Even though they did not have the car exactly as I wanted they found one for me in no time. They sure deliver everything they promise. ! Ownership as well as the salesperson involved were awesome to work with.

Excellent, as always - Pjstasiek

Highly recommend Lexus in Schaumburg for service and all else. Very polite and accommodating. My 2013 RX 350 needed a new battery. I appreciate the prompt & polite service I received

Recent visit for service and new vehicle - Ron

Always made to feel special when we walk thru the door, from everyone from service personal, receptionists, sales personal, financial people, and management. Bright and cheery showroom.

Exemplary Service from Julie Hill and Gang - JudyL

From the moment I walked in till the moment I drove off with my car I was treated with utmost professionalism and respect. I asked to work with Julie as I read other wonderful reviews on her. She did not disappoint. I had a lot, and I mean a lot of questions. Julie answered them all and when she didn't know an answer she found it out right away. She was very responsive and she stands by her word. She made the whole experience so pleasant. Not only did I leave with a new car, I left with a friend. I feel very confident that I got exactly what I wanted and at a price that is very fair. I also worked with Linda Adomaitis in Finance and Nick Novelli with going over the many details of the car before I drove off. Both he and Linda were fantastic in their dealings with me as well. I look forward to coming back for car washes and service and I know when I do I will still be treated as well as when I purchased the car. Very happy indeed!

Thirteen Is Lucky - Tim From Hinsdale

This was my thirteenth purchase at McGrath Lexus as I am the designated purchaser for immediate and extended family. Of all the makes, models, and dealerships I have worked with, McGrath is my favorite. Always first class service., a fair deal, and the nicest people to deal with. In particular, Rita Barkstrom, Tom O’Connor, and Paul Tuffner in service are people I would work with over and over again. My most recent lease was a 2018 RX F-Sport for my wife, The process was professional. They found the car outside Illinois and had it brought in with very few miles. The delivery process with Aldo and Ben was also first class. All in all, I would go back to McGrath even without the free car washes, coffee, and Saturday donuts!

5000 miles service - Dealer

Everyone was good, but whoever drove car must be eating because my steering was sticky , I had to clean it otherwise I was happy , this is first time I visited this dealership

Best customer service in years! - Urmanovs

We had the best customer service at a dealer's office in years! Charles Raslina made it an absolute to pleasure to work with him. He guided us through the process of choosing a vehicle and buying it very smoothly and with style. Answered all of our questions and facilitated the process as much as he could.