Where do I even begin. - Bscott
Where do I even begin... I walked into Hagerstown Ford with the intention of trading my 2023 Ram 2500 for a 2024 F350. After about an hour of negotiating with the sales team, we realized that the deal wasn’t going to benefit either of us, so we shook hands and left amicably. Just as I was leaving, the sales team came rushing out, calling my name and urging me to come back to see what they could do to make the deal work. I decided to give them another shot and returned to the dealership.
We reached a new agreement, shook hands, and were met with congratulations from the team, so we proceeded to finalize the paperwork. However, instead of being taken to a proper desk for closing, we were seated in a vacant corner of the showroom and left waiting for two hours. Eventually, the salesman returned, congratulated us again, and handed us a temporary tag. When I expressed my confusion over why we couldn’t just transfer my old tags as is customary, he told me to take the truck home for the weekend without finalizing the deal. My wife and I were uncomfortable with this arrangement, as we didn’t want to leave with a vehicle that wasn’t officially ours, fearing that the deal might fall through. We made our concerns clear multiple times.
Next, I was sent to meet with Michael Branson, a finance manager. During our discussion, he mentioned that he needed to determine whether I was a “stand-up guy” in order to ask the bank for an “exception” because of the deal’s “complexity.” I was baffled by this since I had already received numerous congratulations prior to this meeting. Branson promised to call me on Monday between 2-3 PM to update me on the deal. However, when Monday came, I waited and called multiple times, but no one answered or returned my calls.
I decided to drive to the dealership to get an update, but Branson refused to meet with me in person and sent a junior salesman to tell me to go home and wait for his call the following day (Tuesday). At 4 PM on Tuesday, I finally received a call from Branson, who informed me that I needed to put $15,000 down. I was eager to proceed and willing to make that down payment, but when I asked Branson for more details about the deal, he huffed and said he needed to check with the lender and would call me back the next day (Wednesday).
On Wednesday morning, I received a text urging me to call Mr. Branson regarding my deal and loan details. I called just 15 minutes later, but he answered, laughed, and told me he would call me back because he had a 9:30 AM appointment. Later that day, around 5 PM, the salesman texted me again, asking me to call Branson, who claimed he had been unable to reach me. I called Branson, but, unsurprisingly, he didn’t answer. I reached out to the salesman once more, and he assured me that Branson would call me back shortly. Yet again, I found myself waiting for the fourth day in a row for a callback.
I have purchased many things throughout my life and dealt with numerous dealerships, but I have never felt so belittled or disrespected by any business as I have by Hagerstown Ford. If you have friends or family considering shopping here, I highly recommend finding a more honest and reliable dealership. To add insult to injury, Hagerstown Ford called me today to “congratulate” me on my purchase and inquire about how my new truck is performing.
Salesman Rating: 5/10
Financial Team Rating: 0/10
Communication Rating: 0/10
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