Excellent Experience - Dano
Excellent experience from beginning to end. No surprises. My Salesman, Arnold Silverman was very professional and answered all of my endless questions. No pressure and no hidden add on fees. Highly recommend Arnold Silverman at Al Packer Ford when you need your next vehicle.
Top Reviewed Specialists At This Dealership
General Sales Manager
Internet Sales Manager
Very comfortable!! - Amp0219
This was my very first time buying a car and I am 71, Merit made it such a great experience. Everyone was very respectful. It was rather long but well worth it. I will definately recommend her and Len Stoler to my friends and family. Thank you again.
Smooth, Pressure-Free Experience - FordmanRay
Jeff and Steve made this an extremely easy buying experience from beginning to end. I was able to take as long as I need to compare cars, and there was no pressure of any kind. I will be returning for my next new vehicle.
Superb Salesmanship! - Fred
Kwami Amegah is an awesome sales rep. He was upfront and realistic from the beginning about what he could do to assist me, and what was the best choice that I should take moving forward. He researched all options and incentives. He grabbed the keys for a test drive real quick, and even got in a last second test drive without an dispute. The finance guys were great also, but ultimately the Kia guys prevailed with their finance options and push to get financing done, which only took about 40 minutes after realizing I should take a look at a different vehicle that suited my needs. And that was Kwami's decision! As a finale, he followed me home to get signatures that were necessary to complete the paperwork! That's customer service ABOVE AND BEYOND in my book!!!! So Kwami can definitely get you off and rolling in something that you're willing to accept, and he'll help you all the way to the end!
Professional service while you wait - Vwilson
Bought my 2017 Fusion in for regular maintenance. Sheehy Ford Gaithersburg was extremely professional and provided excellent service while I waited. They also offered a free car wash, comfortable waiting area and refreshments.
Friendly Helpful Staff - Joe 109
I just bought my third vehicle from Elkton Ford within the last three years. No I am not super rich and can afford to buy a car a year, my wife totaled her 2015 Fusion and we had to replace that, and then I finally replaced my 14 year old F150 with a new F150.
I keep coming back to Elkton Ford because the sales staff is efficient and courteous. The owner Mark was there to thank me for being a loyal customer.I feel I got an excellent price and that they worked to get me the best deal that worked for both me and Elkton Ford. I have dealt with Elaine, JJ, and now TJ for sales help and they all have been extremely knowledgeable about the vehicles and patient and courteous with my wife and I during the buying process.
I use them for service as well. Their Quick is great great for simple jobs. They do more than just change oil. I have bought batteries and tires through Quick Lane. I found them to have better tire prices than Costco, and the various tire centers around. I shopped and when I found a lower price, Bruce honored it to get the sale.
I highly recommend them because I find them to be honest and up front. That is why I keep going back there.
Best experience ever with a car dealer. - Ja2017
Absolutely great experience working with Joe and Mark. Was able to test drive several F150 pick-ups before deciding on the one that best fit my needs. The process of looking at inventory, test driving, and working through the deal was handled very friendly, professionally, and without pressure. Elkton Ford has my trust and will get my business in the future as well.
By far the best ever to buy vehicles - Shelly Rodriguez
I brought a car from hertich on a Thursday took it home decided that I didn't like it because it was to small.Took it back Friday morning Louis Risher is the best salesperson ever he didn't get mad at all got me a car I was ? with made my day.Oh and the papers got signed on Thursday for a car I took back because I wasn't ? and he smiled and said OK let me talk to the boss.go Louis👍
We bought a Ford Flex - happy owner
We are elderly and had been having difficulty getting up into our full sized SUV for a while now. I noticed the Ford Flex and was happy to find it even more comfortable than our 2012 SUV and a LOT lower and easier to get in and out of. When I inquired on line about the Flex leftover we might consider, Chris Hinder e-mailed me back and followed up with a phone call WITHOUT PRESSURE!!! We thought about it for a few days and decided to call back because there were not a bunch of call backs like other dealerships had initiated. We set up a time and went in for a test drive. We were in awe of the kindness (I am handicapped) afforded us. They thoroughly explained everything, tried to get us the best deals Ford could give as well as a very fair price for our trade-in. They also explained and went the extra mile to make sure we took advantage of all offers not just from Ford but others like USAA. We were truly pleased not just with our purchase, but with they entire experience. Thank you to the Hinder family for treating us so well!
Fair - Friendly - Honest - JL
I had a great buying experience with Leonardtown Ford. I visited every Ford dealer in Southern Maryland and Leonardtown Ford was the only dealer I felt comfortable. Every other local Ford dealer treated me like a subject in their kingdom. Playing silly sales tactic games. I feel Bryan Wood gave me a good deal and most importantly when it came time to pay their was no smoke and mirrors and inverted numbers games. I paid slightly less than the negotiated price. I hope Bryan and his knowledgeable sales staff treat you as well as they treated me.
Awesome services - Linsey89
Thanks so much Tim Collins for making my first vehicle purchase a easy and great experience and checking up on me to see if I have any questions I strongly recommend you to anyone who is looking to purchase a vehicle from pittsville Ford thanks again
Very Personable - itoldya14
Great service center, very honest and reasonable!! Great Family business, care about their customers!! Service found a leaking axel seal while rotating the tires,quickly order the part and schedule another appointment to install part!!!
The best around - Matt733
I had the best car buying experience ever. The sales team and staff were super friendly and accommodating. Buy your next vehicle here, you won’t regret it!
Friday night flat - Jenny65
I just wanted to say how impressed I was with the quick lane service. I was traveling to John Hopkins with my daughter so she could be with her premature baby. My tire was going flat. I made it there around 5:45 pm. They stop taking customers at 5:00. I explained my situation and they really helped me out. They fixed it and were so nice about it. They are awsome! Thank you ?
Leasing my SUV - Arquitecto
After researching in 5 different Ford dealers, the best deal was given by Norris Ford. When we went to see the car, the attention was excellent. The seller, Garry Parsons Jr., did an amazing job getting the deal; the sales manager, Dave Webster, financial manager, and store manager were efficient, diligent on closing the deal. I would definitely recommend Norris Ford to get your new or used car!!
Two Great Buying Experiences at Hagerstown Ford - John5130
I leased a 2016 Ford Fusion Energi in early July 2016 and returned with my son to buy a 2019 Ford Fusion Hybrid SE in early December 2018. Both experiences at Hagerstown Ford were outstanding. For both cars we dealt with Mr. Chris Black, the new car sales manager. He is top notch. In both cases, Mr. Black went above and beyond to get us a great deal and he worked with us in a highly professional and personable manner. Mr. Black made both car buys about as easy as possible. I have already committed to lease another Ford from him when my 2016 Fusion lease ends in a few months.
I have only the highest praise for Mr. Chris Black and Hagerstown Ford... He is honest, trustworthy and easy-to-work with. Thank you, Chris and very well done!
HORRIBLE!!! - izmicter
On 11/14/18, I had taken my 2016 Ford Mustang to Koons Ford Collison Center at 6970 Security Boulevard in Baltimore, MD. I initially brought my vehicle in for service because I could not open the trunk of the car. Jeff Klass was the service representative that helped me upon my arrival at the Collision Center. Subsequently, Jeff took the vehicle to diagnose the problem. I waited approximately a half an hour until he came back and told me that he was not able to get into the trunk. He told me that he was not sure what the problem was and to come back the next day when he had more staff available. However, Jeff told me that the repair would start at a couple hundred dollars and up. I agreed to bring the vehicle back the next day and then I left.
Subsequent to leaving the Collison Center I arrived at my job and I noticed a dent on the top of the trunk which was not there prior to taking it to the Collison Center. I called the Collison Center and spoke with Jeff and I told him about the trunk. He said that the dent was on the vehicle prior to him working on it. I went back to the Collision center later that evening and spoke with his supervisor who said Jeff informed her that he had spoken to me about the situation. The supervisor insisted that I wrongfully accused the Collison Center of denting the vehicle. She said that there was a 4-way camera that Jeff observed with the car having a dent prior to him working on it. The supervisor said that she would review the 4-way camera and she would let me view it as well.
Unfortunately, I have yet to be contacted in reference to viewing the 4-way camera. I am disappointed because I initially went to Ford Collison Center in hopes of my trunk being fixed, but instead, I incurred greater problems in return. Customer service in return made me feel like I was dishonest, which I felt very offended by.
To resolve the problem, I would like Ford to compensate me for the damages done to the trunk of the vehicle.
New Vehicle Purchase - waltdot8199
I am extending my gratitude to Salesperson Dennard Carey for his Professionalism he demonstrated during our quest for new car purchase. His knowledge and desire to ensure we received THE vehicle of choice was stupendous! My hats off to Mr. Carey! Also Curtishia Moore who explained the extended Warranty details so precisely and concise, we left with a definite feeling of confidence with our choice. Thumbs up! I have already recommended Sheehy Ford to friends and family! Keep up the good work! God Bless!
Great place to purchase a new Subaru! - Lance
I had shopped prices from two other dealerships and was soliciting compare prices on similar cars from Frederick Subaru. Salesman Bernardo Manaloto and sales manager Pat Blackwood were great to work with. They were engaged, patient, forthright, respectful, transparent and clearly desirous to work with me on pricing. They explained their pricing limitations but still held the door open for successful negotiations. Love the car!!
Oil change - Moose
Quality work. Efficient and reasonably priced.
I did not have to wait long for service. They are also very helpful and answer questions with completely.
Good Employees Bad and shady manager - Bad Experience when purchasing new truck
The manager Chris, is so unprofessional. He doesn't care if you are a first time buyer or a repeat buyer as long as the sale is made. He literally said " I will never make the sale next time a customer complains. i will just walk away.".
We had agrees on a sale price when all of a sudden they whent back on their word and reduced my rebates so the sale price was higher so they could pocket more money at the end. when called out on their lies he screamed and got loud with their buyers.
You have to make sure you pay close attention to your paperwork.
The salesman and Brad were great.
The manager, Chris was rude and condescending.
I will never purchase a vehicle from Ford in Waldorf.
Certified pre owned - Wine&Coffee22
Such a great experience! Howard and Ally were great and went above and beyond to get me the car I wanted. Highly recommend this dealership
Do not come here - esoucitraps
I brought my truck in to replace the dead instrument cluster. They fixed it... But it took 3 days for them to even look at it when I had an appointment the first day. When i got it back the glove box was broken, and two box cutter blades were left in two different parts of the cab. I had a 5yo and dogs in it the next day. Take it back for a second chance to fix the brakes and glove box that they broke. I call, get a quote, make an appointment. They say it'll be done in under 2 hours. I drop it off, and 2 hours later they call to tell me it'll cost more than double what I was quoted, and it would take another 2 hours. I'm not interested in being taken advantage of. Also, they didn't fix the glove box. The original price quoted was already high, but the second was astronomical. DO NOT COME HERE.
Best Experience at a Car Dealer Ever - Cromwell
It was a pleasure purchasing a car from Lindsay Ford, they are the best. Everyone was professional and courteous, from the person at the front desk to the finance person. I drove an hour to come to Lindsay Ford, bypassing two dealerships 10 minutes away from my house. Their inventory and deals are the best in the state. My sales associates never pressured me in any way nor rushed me. They kept me informed every step of the process and there was not allot of down time. The customers service was top notch all the way to the end of my purchase. My next vehicle will be from Lindsay Ford.
I didn't end up buying here, but Marquise was awesome - dealislander
I was looking for a specific car at a pretty low price point (and I had to go slightly used to get it), so they just didn't have a car that was a fit. But over the months I was hemming and hawing and shopping, Marquise was very helpful, patient, and a complete pleasure to work with. Next time I am in the market for a car, I will certainly be stopping at Safford.
Best Ford dealership this side of the mississippi - schaeffer2192
Crouse Ford of Taneytown is a top notch dealership with top notch salesmen. Jim Lash helped me into a beautiful Ford Fusion, and made sure I got the best deal possible. Best of all the whole process was quick and painless, I truely could not ask for a better car buying experience.
WONDERFUL EXPERIENCE - Lori2020
I can't say it enough but Ramsey ford of Rising sun and Elkton are great. We went to Ramsey in Rising Sun. test drove some vehicles and found one that was great. knew about one in Elkton and Steve said he could have it brought down to Rising sun. We weren't sure about the vehicle so we drove up there. I fell in love with the vehicle. the salesman there gave us a great price. but we wanted to have Steve at Rising Sun take care of us. So, they Faxed the paperwork over to Steve and they got the Escape down to Rising sun. the whole experience took maybe 3 hours. Great salesman in both places. this is our second vehicle from them. and will keep going back. THANK YOU RAMSEY FORD for all that great service and pleasant employees. LL
Service Department failed in every aspect of service - wendybird78
10 second review: Do not take your vehicle here for service! They don't communicate, make no effort to provide solutions, and try to put the blame on the customer.
10 minute review: Over the weekend I noticed an odd vibration when I turned corners in my 2012 Escape, especially tight turns- like the tires were rolling over uneven pavement. I called the service department on Tuesday (Monday was a holiday) and spoke to Phil. He said the soonest they could look at my car was on Friday; I could drop it off by 8:30 a.m. I dropped it off on Thursday night. Friday morning passed with no call from the service department. I called between 1:00 and 1:30 p.m. and left a voicemail for Phil. At 3:00 p.m., I still hadn’t received any updates, so I called again. This time I was told that Rob was my service manager; he told me that the problem was the rear differential - a bearing, or something and also that there was too much differential fluid..which he said had nothing to do with the problem, but he asked me if I knew how that happened (I didn’t). Rob said he was in contact with Ford’s warranty service office because it was covered under my extended warranty. He was still going back and forth with them though, but it was taking time because he kept getting interrupted (I had a feeling then that I was going to have a problem because he was giving me excuses instead of a commitment to resolve the issue.) He said he would let me know what was going on very soon - hopefully within the hour. At 5:45 p.m. he called again. I was on my way to the dealer by that point because they close at 6:00 p.m. and knowing that they had not fixed my car, I planned to just pick it up because it’s my only car and I can’t be without it. Rob said that the warranty department wanted pictures of the damage, but that required he take off the bumper (I believe that’s what he said...he had to remove something, anyway), but he couldn’t do that until Monday because the service department was closing in a few minutes. Plus the parts would need to be ordered and it takes a few days to get them in. He said they didn’t have any loaner cars, and he might be able to get me a rental through Enterprise on Saturday morning, but they didn’t have any cars at the moment either. I said Enterprise wasn’t an option anyway, because of a legal dispute from 2005 I am on Enterprise’s “Do Not Rent” list. I said I would have to pick up my car because I could not be without transportation. Rob said the car wasn’t really save to drive, and I said I understood that, but since he waited until 6:00 p.m. to tell me he couldn’t fix it until late the following week and could not give me any other method of transportation, I had no option but to drive the car.
Rob called back a few minutes later to say that he checked again to be sure there were no loaners available and there weren’t, and also that he had to pay his technician for the time spent diagnosing the problem, which is normally a $150 charge but because of the warranty I had a deductible of $100. But he had talked to the service manager and they would only charge me $50. I challenged the fee to get my still broken car out of their service department. Rob informed me that the technician had spent time finding the problem so I had to pay for that time, and again he told me that there was too much differential fluid (still not sure how that’s relevant), and also again reminded me that I really shouldn’t drive the car. Then he said he was leaving, but the cashier desk was open until 8:00 p.m., though they were trying to close early.... Implying that I should hurry to pick up my car. I told him he need not worry - I would be there in 20 minutes. When I received the summary print out at the cashier’s desk, I saw that Rob noted that I declined a rental car through Enterprise. It did not say that Enterprise didn’t have any cars available. Nor did it say that Enterprise wouldn’t have let me have a car. It said I declined the car. (Insert eye roll here)
This experience is especially frustrating because I know the car needs repairs and my work schedule is currently not flexible so as to allow me to be without transportation, so I need the service department to provide service, which is their job, so I can do my job that allows me to pay for said repairs.
I realize I have very high standards for customer service, accumulated over years spent working in customer service. Always under promise and over deliver, always over communicate with your customers, never tell your customers about any your personal problems providing service, apologize profusely when you can’t meet their needs and tell them what steps you will take to mitigate the situation, find a solution to the problem. None of those things occurred yesterday. Not one. Instead the service manager tried to blame others, including myself, for the delays and ultimate inability to resolve the problem.
Accommodating, polite, informative, attention to detail.... - John Callahan
So fortunate to have Denton Ford only an hour from our home. For a solid month, I researched pickup trucks, Ford pickup trucks, and at least 6 different states trying to get the right truck for me and in our budget. I was just about cross eyed when I was finished. I kept going back to Denton Ford because their price was the closest I could find to our budget. I gave them a call and told them they had to pick up trucks that I would like to test drive, in no time at all they had them both on their lot for me to come look at! My wife and I showed up and couldn't believe just how pretty both of them were. I was feeling very very under the weather and honestly did not even want to be there. Betsy came in on her day off without complaint so my wife and I could test drive both of these trucks, she was happy as a lark! After my wife and I drove Each truck, I got in our car and felt like I was dying! My wife Linda, went inside and talk to Betsy and some of the other employees about the trucks for me. We still needed the price to come down pretty significantly to put one of those trucks in our driveway, and to be honest I didn't think it was going to happen. What's that saying.... Nothing ventured, nothing gained... So, they did a credit check on us and our credit wasn't absolutely perfect by any means, but then again it wasn't bad. They stretched our payments out over 84 months and got our payments really close to what we needed. But really close isn't the same as what we needed. At that point I still wasn't sure what was going to happen. My wife and John went back and forth on ways to make it work and lo and behold between John and whoever he was speaking with on the other end of the phone they put it in the pocket, that beautiful truck is now sitting in our driveway. I will forever be indebted to Denton forward for helping us get pretty much my dream truck, at the monthly payment we can swing. So hats off to you Denton Ford, anyone I come across that is looking for a vehicle I will be sending them towards you!!! My son already knows about you guys and he is going to be buying a new truck within the year he thinks. Sorry but then again not sorry for this long review but that is how it went down. My wife and I now are the proud owners of a Ford F-250 XLT crew cab pickup truck, the color of it is a white gold metallic with a tan/camel interior. Happy Happy Happy
Jay & Linda Callahan
Two Thumbs Up - Shauna D Walker
I purchased a White 2014 Hyundai Sonata Limited Edition and I am Truly in Awe of my xxxxxxxxxxx! She is a Beauty! My sales Guy Randy was amazing he got me the Best deal for my Trade and I am Very pleased with this Outcome!
Len Stoler Ford & Hyundai