Christian Speck - BChapp
We bought a used 2015 Ford Edge from Sheehy Ford. The entire experience was an absolute pleasure. Chris and the sales manager worked with us to get to a fair deal. The finance manager was very personable and efficient. Would recommend this team to anyone.
Service work - BmoreGrk24
Tony helped me and my father get in and out. The area was clean and their was enough reading material to help pass the time. Any questions that I needed answered tony was on sight to do that.
Top Reviewed Specialists At This Dealership
Internet Sales & Leasing
Needed a new daily driver. - pcmullen1
My search for a newer more gas efficient vehicle started on cars.com. When finally narrowing it down to 5 cars I began emailing the sales reps. Andrew Brewer was the first to get back in touch with me and the car at Hagerstown Ford was actually my favorite. I had started my search with a price limit and age of car. Andrew and I emailed back and forth for a week before I could actually take my very knowledgeable son to see the car. He greeted us in a very professional and friendly manner handed us the keys and off for a test drive. Having had a Ford Explorer, XLT for the past 14 years it was actually odd to be driving a sedan with all of the bells and whistles. We spent about 25 minutes in the car with my son describing how to use some of the necessary bells and whistles. The car we were about to test drive was a certified pre-owned 2014 Ford Focus Titanium. The car was beautiful and spotlessly clean. Off we went. I relearned how to brake a "car" and to steer a "car". Very different than a full sized SUV. I decided almost immediately that I wanted the car. With the gas that I would save (compared to the Explorer) it would pay for me to keep the Explorer for inclement weather. It took a little while longer that I would have wanted to get through the paper work and the actually paying for the car process than I would have liked but everyone was so courteous that I would definitely do it again. Excellent dealership. My younger son had actually worked there and the Finance guy remembered him fondly. I was able to pay in cash and being from another state I was concerned about taxes and tags. No worries! They took care of the whole process. Told me that if I ever needed anything to do with the car to call them. I actually bought an extended warranty that will take me through the next 5 years.
Great Dealership - GW
We have bought a new Subaru and two used Ford F-150 in the last 4 years at The Frederick Motor Company. The sales team is great to deal with. The service team is top notch also
Great experience - muneerz
Jason M. and the service manager there are both extremely helpful. I needed new brakes when I went in for service, and they took care of everything start to finish. I'll definitely be going back.
My experience at apple ford - Beuce
I recently bright my truck in for service at Apple ford. I had taken it to an independent shop for a repairs and they gave an estimate of over three thousand dollars. I was greeted by service advisor Les Ashburn in the service lane. He took me in and within an hour I was informed that the service was complete and the repairs were covered under a recall at no charge to me. I was very pleased with my experience at Apple ford and service advisor Les Ashburn. I have recommended them to several friends since my visit.
Buyers Experience - Deb63
Had a very smooth and pleasant buyers experience with Salesman Craig Jackson. Mr Jackson was very professional, polite and very easy to talk to. He went over and above the requirements to get us the vehicle we wanted with all the features. His search and locate vehicles were right on point. Mr Jackson Thank you for your patience working with us.
Best experience ever with a car dealer. - Ja2017
Absolutely great experience working with Joe and Mark. Was able to test drive several F150 pick-ups before deciding on the one that best fit my needs. The process of looking at inventory, test driving, and working through the deal was handled very friendly, professionally, and without pressure. Elkton Ford has my trust and will get my business in the future as well.
purchase of new explorer - sharanw
I would like to inform you of our recent purchase of a Ford vehicle. Our salesman Christopher Graham Hinder was very knowledgeable and informative with all aspects of the 2016 Explorer XLT . We are very pleased with the SUV and the new color, Guard Metallic. It was a real pleasure working with the dealership, Hinder Ford; however this is not the first time we have dealt with them, but would highly recommend Christopher and the dealership to anyone interested in purchasing a Ford vehicle.
The way service should be. - Michael Levendusky
The service was outstanding! From the first phone call to picking my vehicle up. My truck was fixed and back to me quickly. I was given a rental car while mine was being serviced so I didn't need to miss work. The invoice was less than I expected. The service department was courteous and accommodating. What else can you ask for? Service the way it should be.
Great Deal without problems - Jim Jolley
I recently purchased a new F-150 with the greatest of ease. I contacted Ben and described just what I was looking for along with the options I was interested in. Within a few hours he had a new F-150 for me to consider and he supplied a picture of the sticker. He offered a great price and I didn't hesitate to follow through with the purchase. He even took care of a few "extras" that I decided that I wanted done before picking it up. One big surprise, if you haven't driven an "ECO BOOST" you need to try one before going with the V8, I'm not sure how they did it but this truck has plenty of power. Great experience.........
Taking care of business - John S.
Scheduled my 2014 F-150 4X4 to have front leveler struts installed. The service advisor I dealt with addressed my need to get back to work and made sure the install was done promptly. Very pleased with his efforts and from what I have seen the mechanic done a nice clean job.
New vehicle - Lisa Saunderlin
I needed a new vehicle ASAP ! Pittsville Ford helped me get what I wanted with payments that worked for me. Left with a new 2016 SE ESCAPE. THANKS Pittsville Ford and. Craig R.
Exemplary Service - Limolady52
We owned our own Limousine Company for 20 years and never needed to purchase our own personal vehicle. Our first personal purchase was made yesterday with Gordy Mueller. He kept us up to date on the everything that had to do with the vehicle up until the time it came off the truck. Gordy was an excellent salesman to deal with. He made our purchase flawless. While expecting to spend 4-5 hours at the dealership, we were in and out in less than 2 hours. I would highly recommend you looking Gordy up for your next purchase.
Service Department is beyond Horrible!! - Michael Berning
Koons Ford Baltimore is absolutely the worst! I bought a 2013 Ford escape from them about 8 months ago. My 1st complementary oil change was a disasster. Paper mats left on floor, paper hanging from mirror, grease on driver and passenger seat, computer was not reset for oil change reminder, sticker read the same as when I bought the car 5000 miles earlier.
I called Service manager and she said she was sorry and that I would be given 2 free oil changes and she would send new window stickers out, again they read the same as when I bought the car.
In the meantime Ford sent me their survey which I filled out because at this point people need to know about them. I filled it out and received a call from the service manager stating she was taking the oil changes back unless I removed my review. I won't but also won't buy another car from that DUMP!
Wonderful! - Stephanie Cannon
I had a great experience getting my car serviced at this dealership. The General Manager was fantastic at making sure the experience made me happy and that the issues with the car were taken care of. The service was very friendly and they knew what they were doing. Thank you for a great experience. If you need to get a new car or get your Ford/Lincoln serviced this is the dealership I would go to. They are remarkable.
They turned my nightmare into a dream - Denisenace1969
My car was totaled due to an accident. Zo Thompson made my new car a reality! Service was stupendous! I’m recommending them to everyone!
Easy Breezy Car Buying - Janiceblueeyes
Academy Ford of Laurel, MD, sold me a 2018 Ford Escape SEL. My salesperson was knowlegible, kind, and not at all pushy. The sales manager found me my car with exactly the features that I wanted. They followed up to make sure that I had no problems or questions about my car. It was the best car buying experience that I have ever had. Thank you Academy Ford!
By far the best ever to buy vehicles - Shelly Rodriguez
I brought a car from hertich on a Thursday took it home decided that I didn't like it because it was to small.Took it back Friday morning Louis Risher is the best salesperson ever he didn't get mad at all got me a car I was ? with made my day.Oh and the papers got signed on Thursday for a car I took back because I wasn't ? and he smiled and said OK let me talk to the boss.go Louis👍
Excellent - Jsbomze
Spent months on the horrible ford corporate website looking for the truck I wanted. With one phone call to Adam he had it located and enroute to their dealership the next day and made a few modifications to it for me. He had all of the paperwork ready to go so that when i got there from NY all I had to do was sign and drive.
Service department disappointment - Mrs. A.
I purchased my car with Century Ford of Mt Airy and had all of the service performed at Century Ford. Two issues recently came up and had my car in with Century Ford service department for 3 weeks and claimed they fixed my car. Three weeks later, my car started up with the same two issues that Century Ford claimed they fixed. I returned my car for the second time and they stated "they couldn't find anything wrong with my car". I was told two different stories from the Service representative and then the Service Manager within two days. They have lost a loyal customer due to them not willing to try and work with me and fix my car but just say that they couldn't find anything wrong with the car. I hope they will treat other customers with better service and courtesy then what I was given.
Preston Ford has a culture of bad customer service - DoItRight
The Preston Ford experience started out really well, our salesman, Selbe was great, to the point, had good answers, didn't waste your time, loved it.
When you look back on what upsets us with Preston Ford and their horrible post sale customer service, it is totally at odds with their behavior while they are making the sale. We looked at the truck and then went to check out a few other dealers. In the period of the hour that we were gone we got more than 10 calls, some from Selbe and some from Chris Marks, the GM. Funny, how they had the time to make all those calls in the lead up to the sale but for a question and concern that I had after we drove it off the lot, no one seems to have time to make a return phone call . I 'reached out, then reached out again...then reached..you get the point, no one is calling me back. Funny how they ask for all your info to stay in contact as the sale is going down but must lose it very quickly after you drive off the lot!
My advice would be to say Buyer beware- the culture of bad customer service begins with their VP, David Wilson, whom I called several times asking for a return phone call. He is the one that actually sent us the email inviting us to call him PERSONALLY should we have any questions... Hmmm. I would tend to think he may have never got the message except that I know he did, I talked with his assistant. Oh well...We came home with a beautiful truck, but along with that it would have been so sweet to not only say we had a great buying experience, but also that Preston had wonderful customer service after the sale, which they do not and that is important for the longevity of a dealership. You can get away with crappy post sale customer service for awhile but most of us are smart enough to get burned once and move on. We know there are too many good dealers that offer tremendous post sale customer service. Preston Ford was just not one of them in our case so buyer - Beware!
Failure at every turn - BMWking911
This is probably one of the most worst dealerships I have ever visited and attempted to do business with. The sales people don't get back to you in timely manner, act like they don't care and really rude. They promise one thing and then give you another. Blake is straight up rude and arrogant as xxxx. The kid has no clue. Martin could care less either, apparently Navigator is so popular they don't care to work with the customer or at least have decent manners and pretend you care. They tried to stick me with some Lease payment of 1400 on the brand new Lincoln, what a joke. I went to another dealer in the area and I am under 1200 for the same exact deal. These guys are a joke, I am so glad I didn't listen to their advice that I wouldn't get a better deal on the lease and numbers are numbers and supply and demand BS.... That's not how you treat customers, you in the wrong business.
Great Service, As Usual! - Timetogo2
I was able to get a service appointment exactly when I needed it. Mike Mazor got me in first thing in the morning and back out the door quickly.
Great experience! - Will Kennedy
Brought my family in to purchase a used Fusion. Everyone from sales to finance was a pleasure to deal with. Ira was so nice to my kids and my wife commented on much better this buying experience was then hers at the Acura dealer where she bought her car. Not a fancy showroom or flashy promos, just a soild place to buy a car. We will be back...
Worst Customer Service - HateReedmanTollNissan
Bret, the person who handles their lease returns, didn't return my calls all week. Their own staff couldn't get in touch with him. The girl on the phone said just come in and anyone can do the return. Now the "Manager on Duty" is refusing to leave his desk to speak with me. I've been sitting here and sitting here. im watching 5 guys standing in the showroom laughing and joking in front of a stack of pizza boxes and now it has been nearly a half hour. You should have seen the attention I got 3 years ago when I was leading the 42k vehicle.
Accommodating, polite, informative, attention to detail.... - John Callahan
So fortunate to have Denton Ford only an hour from our home. For a solid month, I researched pickup trucks, Ford pickup trucks, and at least 6 different states trying to get the right truck for me and in our budget. I was just about cross eyed when I was finished. I kept going back to Denton Ford because their price was the closest I could find to our budget. I gave them a call and told them they had to pick up trucks that I would like to test drive, in no time at all they had them both on their lot for me to come look at! My wife and I showed up and couldn't believe just how pretty both of them were. I was feeling very very under the weather and honestly did not even want to be there. Betsy came in on her day off without complaint so my wife and I could test drive both of these trucks, she was happy as a lark! After my wife and I drove Each truck, I got in our car and felt like I was dying! My wife Linda, went inside and talk to Betsy and some of the other employees about the trucks for me. We still needed the price to come down pretty significantly to put one of those trucks in our driveway, and to be honest I didn't think it was going to happen. What's that saying.... Nothing ventured, nothing gained... So, they did a credit check on us and our credit wasn't absolutely perfect by any means, but then again it wasn't bad. They stretched our payments out over 84 months and got our payments really close to what we needed. But really close isn't the same as what we needed. At that point I still wasn't sure what was going to happen. My wife and John went back and forth on ways to make it work and lo and behold between John and whoever he was speaking with on the other end of the phone they put it in the pocket, that beautiful truck is now sitting in our driveway. I will forever be indebted to Denton forward for helping us get pretty much my dream truck, at the monthly payment we can swing. So hats off to you Denton Ford, anyone I come across that is looking for a vehicle I will be sending them towards you!!! My son already knows about you guys and he is going to be buying a new truck within the year he thinks. Sorry but then again not sorry for this long review but that is how it went down. My wife and I now are the proud owners of a Ford F-250 XLT crew cab pickup truck, the color of it is a white gold metallic with a tan/camel interior. Happy Happy Happy
Jay & Linda Callahan
Two Thumbs Up - Shauna D Walker
I purchased a White 2014 Hyundai Sonata Limited Edition and I am Truly in Awe of my xxxxxxxxxxx! She is a Beauty! My sales Guy Randy was amazing he got me the Best deal for my Trade and I am Very pleased with this Outcome!
Cary in service was phenomenal - flynnde
Visiting from out of state we were panicked when our door handle came off of our 2013 explorer. Cary in service was polite, professional, knowledgeable and went above and beyond to help us.
We owe a huge thanks to Cary!
Al Packer's White Marsh Ford