39 Maryland Ford Dealers

This was an out of state purchase that couldn’t have gone - Joe

This was an out of state purchase that couldn’t have gone any easier. That made the trade in, purchase and delivery very easy. Neil was helpful and quick to get back with any questions I had. Thanks!

Buying a car was not my favorite task- but they made it - ywrn

Buying a car was not my favorite task- but they made it easy to do. Helpful and friendly.

Great customer service and great pricing. - glavichmw

Great customer service and great pricing...everything you hope for in a car buying experience.

Took my Lincoln in for oil change and sun visor repair. - socialgal3

Took my Lincoln in for oil change and sun visor repair. GM and Chris D took good care of my needs. Jeff in service area kept me informed of all updates and when car would be ready for pickup. Will definitely use Koons Ford for all of my repairs and service in the future.

I had a great https://casssinoo. - koniba4

I had a great https://casssinoo.com/ experience with this company! You can really tell that the team is passionate about developing online games and pays close attention to quality and detail. Their games are engaging, visually appealing, easy to navigate, and offer well-designed gameplay. I especially like that they regularly release updates and add new content. The support team is also responsive and helpful. Wishing the company continued success and many more exciting games in the future!

Jake was amazing for me and my brother! - Rickeymcdanielsjr16

Jake was amazing for me and my brother! Straight forward and down to earth! 10/10 would recommend

I had the pleasure of speaking with Curtis Ford at Apple - FRANNI723

I had the pleasure of speaking with Curtis Ford at Apple Ford Lincoln Service regarding an issue with my vehicle. He took the time to explain what was going on and what steps I needed to take to get it fixed. He was very knowledgeable and made me feel comfortable and at ease about the service my vehicle needs. I truly appreciate his honesty, transparency, and willingness to help me understand everything. I know this is just the beginning of the process, but Curtis has already done a top-notch job getting me started. I'm grateful I had the opportunity to speak with someone who knows what he's talking about and is upfront and honest. Thank you, Curtis, for your help and excellent customer service!

Corey was very knowledgeable and friendly. - Nelson and Lisa

Corey was very knowledgeable and friendly. It was a no pressure/efficient experience. Highly recommend Corey!

Good dealer pre owned have excellent service they - pclaudia7774

Good dealer pre owned have excellent service they explain everything and good price .I recommend this dealer

Charley in service was awesome, straight forward and - Stevenk

Charley in service was awesome, straight forward and incredible to work with. Did some things I needed as a courtesy and car back when promised

SUPERCALIFRAGILISTICEXPIALIDOCIOUS! - RJS

SUPERCALIFRAGILISTICEXPIALIDOCIOUS! Yes that good. Sales, service, management,etc. Everyone was/is really good. Purchased an Escape 3 years ago and since Ford is not building anymore, we thought we would get a new one since this might be the last car purchased. Let's get what we want. Looking for another Plug-In Hybrid with our requests, like looking for a needle in a haystack. Never found, although Alex did everything possible. We are keeping our current one and the excellent service department will keep it going for many years to come. Buy and service here. Used both service and sales.

MIKE Weatherman did a great job fixing our 2020 Escape - Pagebh

MIKE Weatherman did a great job fixing our 2020 Escape this morning. Thanks so much!

When I decided on my van build, Crouse Ford was the only - CJ in MD

When I decided on my van build, Crouse Ford was the only dealer (of six) that bothered to give me a straightforward price--no hidden fees. Due to the supply chain problems it took Ford two years to build the van--Brady Crouse kept me apprised of progress and made sure that I received the Ford Private Offer and price protection. Outstanding service!

No pressure from salesman! - nancyhay

No pressure from salesman! No pressure from salesman No pressure from salesman No pressure from salesman

Very competent, easy to deal with and fair-priced. - SteveM

Very competent, easy to deal with and fair-priced. Service is convenient. Am a 10-time customer.

On October 12, I went to Frederick Motor Co. - 2083scadre

On October 12, I went to Frederick Motor Co. to test drive a 2017 Infiniti QX50. The salesman quickly found out it was in for its state safety inspection and said he’d call me when it was ready. On the 14th, he called to say it was available. I told him I’d be there that afternoon, left work early, and started the hour-long drive. About 40 minutes in, he left me a voicemail saying the General Manager had taken the vehicle home. I called back and asked him to let me know when it was available again. The next morning, the QX50 was marked sold on CarGurus and gone from the dealership’s website. No call, no explanation. The GM’s bio says his goal is to make Frederick Motor Co. your “first and last stop.” It was my first stop, and it will be my last. I won’t shop here again, even if they have the perfect car. If you’re a serious buyer, don’t count on them to hold up their end.

From Aaron (Gen Mgr), to James Jameson to Josie (finance - janice.bevins

From Aaron (Gen Mgr), to James Jameson to Josie (finance person) they all went way above and beyond in helping me to purchase my truck. ask them to tell you the story of the "Monster truck" if you want a good laugh. I would recommend the Dealership to everyone.

Good service only problem the check engine light is on - rearmstrong92

Good service only problem the check engine light is on didn't have problem first

Scheduling service work with Sara is so easy very - Robby

Scheduling service work with Sara is so easy very helpful,respectful just a nice person to deal with

Very easy experience with a very helpful team of - Donald

Very easy experience with a very helpful team of professionals who made it possible to get a new used truck

I had a very good experience with the service department, - bruce.turman

I had a very good experience with the service department, and a big part of that was Shane, my service technician. He did a great job getting my moon roof fixed. He also went above and beyond to keep my appointment as close as possible to the date I asked for, even after the vendor changed the schedule. His communication and follow-through made the whole process easy. The only downside was that no loaner vehicles were available. That was outside Shane’s control, but it would have made the visit more convenient. Overall, I’m very satisfied with the service, and I’d recommend asking for Shane.

Five stars, and I want to be specific about why, because - CSB96

Five stars, and I want to be specific about why, because the easy version of this story would have gone very differently. I bought a used 2024 Equinox from Banister in August. Mary handled the sale, and she was straightforward and unpushy throughout — no manufactured urgency, no stacking of add-ons, and she answered questions directly rather than deflecting them. That set the tone. Some weeks later I discovered a significant problem with the vehicle’s history that hadn’t been apparent at the time of purchase. By then I was well past the point where a dealership has any practical obligation to do anything. Plenty of them would have said exactly that, politely or otherwise. Claudio, the sales manager, did the opposite. He put together a replacement deal: an even swap into a comparable 2024 Equinox with roughly 16,000 fewer miles, with no additional cash from me. He didn’t shave the trade value, didn’t reopen the terms, and didn’t make me fight for any of it. The whole thing was handled as problem-solving rather than damage control, transparently and professionally. The measure of a dealership isn’t how it behaves when a sale goes smoothly — it’s what happens when something goes wrong afterward and walking away would have been the easy call. Banister chose to make it right instead. Mary and Claudio earned this review.

Said my power seat that wouldn't work needed the tracking - discovol95

Said my power seat that wouldn't work needed the tracking replaced for nearly $2000. Reaearched it myself and just needed to replace the switch for $15. They also said my wipers were worn and wanted to replace them for $120. I had just replaced them the day before! Contacted them but nobody is doing anything about this. DO NOT GO HERE!!!

I would highly recommend Hagerstown Ford Service. - Suzann

I would highly recommend Hagerstown Ford Service. They have always worked in a timely manner and they don’t give you the run around. The people are friendly and and treat you with respect.

I had an exceptional experience with Koons Silver Spring - bpercich

I had an exceptional experience with Koons Silver Spring Ford, all handled remotely—and it couldn’t have gone more smoothly. Johnathan Rafiq and Marc L. Bortnick were incredible from start to finish. They took the time to truly listen to what I was looking for, understood my needs, and made it happen—without me ever having to step foot in the dealership. They even brought the car directly to me for a test drive, which was a game-changer in terms of convenience and customer service. Johnathan was professional, responsive, and patient throughout the process, and Marc made sure everything came together seamlessly. It’s rare to find a dealership team this attentive, efficient, and committed to making the experience easy and stress-free. I’ll absolutely continue to work with them for future purchases and highly recommend Koons Silver Spring Ford to anyone looking for outstanding service.

I had the worst experience that I have ever had at a - Donaldames21

I had the worst experience that I have ever had at a dealership. if I could give this place 0 stars I would. Sit back. This is a long nightmare of a story. I visited this location to test drive a “brand new” 2026 Ford Mustang Ecoboost VIN: 1FA6P8TH7T5100941 on 8/5. Salesman Abu Jatta was the individual that I was in contact with to schedule an appointment. I spoke with him first on 8/2 regarding setting up a day. He told me “it’s best if you come Wednesday, someone left the lights on in the car so the battery has died” I found that interesting but nevertheless I told him Wednesday I’ll stop after work to test drive the vehicle. Prior to my arrival I received a call from Abu saying that they had replace the battery and the vehicle will be ready. I show up and he claimed to be working with another customer and handed me off to this young lady named Charity. Speaking with her was the only delightful part of the visit. I sat for 20 mins waiting for them to pull the car up front. The car finally arrives and as I get in I quickly notice that the car was extremely low on gas. Gas light shining clear as day. I was told to drive to the gas station so they can fill up the car (lol). I was also told to leave the car running as it gets filled up. After I performed this task for them I was free to drive around and experience the vehicle. After the test drive, I parked the car and turned it off. As I was proceeding back into the building I heard a “tick tick” noise, I turned around and noticed Charity was unable to start the vehicle due to the battery dying. I spoke numbers with Charity. Abu showed up once and just stood against the wall and watched us talk then walked away. He did not return. Charity and I weren’t able to come to a favorable price. Of course I had to speak with the manager, I do not remember his name but I do recall him not asking at all how the test drive went or able to offer me any type of deal even tho unaware to him I just had the most unacceptable experiences ever.. I truly feel bad for Charity because she was pushed into the worst sales opportunity ever, all due to Abu not properly planning my visit and not doing his due diligence on a “brand new” car that clearly should not be on the lot for sell. Again, this was the worst experience I have ever had at a dealership. Proceed with caution.

Scheduled to have recall on backup camera fixed. - Shamus

Scheduled to have recall on backup camera fixed. Heather the service manager was a pleasure to work with.

Extending my thanks to Joe Porter and his team at Bob - Mike B

Extending my thanks to Joe Porter and his team at Bob Bell Ford (used car dept). I had a completely hassle-free process today when I went in to purchase a pre owned Hyundai Veloster. I'm thrilled with my purchase. From not getting a gazillion phone calls from the dealership to feeling heard and understood every step through the deal, I can say it couldn't have gone any better. If you're in the market for a pre owned vehicle, ask for Joe. Thanks again guys.