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Great experience - Osravens67
Came in trying to lower my payment and balance and was able to achieve both. Plus was sold a vehicle that was able to fulfills my needs .
Top Reviewed Specialists At This Dealership
Internet Sales Manager
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Great experience - Thaigley
Our experience buying the new Hyundai Palisade with Travis and the staff at Len Stoler Hyundai was effortless and pleasant. We love our new car!!
Great customer service and friendly associates - carguykevin13
John and his service people are great to work with. They take the extra time to get to know their customers. They are very friendly and knowledgeable.
Also Karl Caton, Marcel Greene and Marcus are friendly as well as a good salesman, finance guy, and manager.
minor body shop repair - NancyNico
I went to the body shop just to see what they could do for a minor fender bump out on my 2012 Ford escape. To my surprise and happiness the body shop manager Kevin Speicher, said they could pull a few pins and put it back in place. 20 minutes later it was fixed and with a reasonable labor charge. Thanks for the speedy and unexpected experience.
Absolutely great place - Adam
It's a great place to buy a car. They are honest straight forward dealer. I would recommend them to anyone. Thank you for working hard for my family.
Wow, just WOW! - Wendy C
This dealership goes over and beyond in finding you the car of our dreams! after 9 months of searching, and being pressured by most dealerships to BUY, we connected with Lisa Gilman! Took all the pressure and stress out of buying a car! Todd and Linda made the financing a breeze, and beat our bank's interest rate! Such a pleasure to work with honest, professional, and ethical people. Restored our faith in car dealerships, and if they don't have the car you are seeking, they will find it, and perfectly to your specifications. If you are seeking a car dealership that listens to you, doesn't pressure, and really goes over and above in making sure our experience is pleasant and to your satisfaction, the Elkton Ford is the place to go. Be sure and tell them, Wendy sent you!
Amazing Dealership - Buckbuse
HIGHLY HIGHLY HIGHLY RECOMMEND.. They worked with me and did everything I asked for. This is how I wish every dealership operated. I will be a return customer!!
We bought a Ford Flex - happy owner
We are elderly and had been having difficulty getting up into our full sized SUV for a while now. I noticed the Ford Flex and was happy to find it even more comfortable than our 2012 SUV and a LOT lower and easier to get in and out of. When I inquired on line about the Flex leftover we might consider, Chris Hinder e-mailed me back and followed up with a phone call WITHOUT PRESSURE!!! We thought about it for a few days and decided to call back because there were not a bunch of call backs like other dealerships had initiated. We set up a time and went in for a test drive. We were in awe of the kindness (I am handicapped) afforded us. They thoroughly explained everything, tried to get us the best deals Ford could give as well as a very fair price for our trade-in. They also explained and went the extra mile to make sure we took advantage of all offers not just from Ford but others like USAA. We were truly pleased not just with our purchase, but with they entire experience. Thank you to the Hinder family for treating us so well!
Super friendly, accommodating, and professional - JamesM
Worked with Bob at Hertrich and he helped make the car-buying process as simple as it could possibly be on my end.
Thanks for the help!
Quick and to the point - Dherget
I brought my 2006 Toyota Tacoma in for a trade and they paid that off and the same day I left with a gorgeous 2017 F150 Ecoboost with only 8,000 miles. Highly recommend this dealership to all
Very efficient & well done! - Terri M
Was easy to schedule. Listened & addressed & fixed all my concerns. Very friendly & professional. Have been coming here for years & plan to continue to do so.
Quick and painless! - bethannecoon
Our salesman Gary went above and beyond to get me set up with the exact Escape I wanted. He had already taken off for the day but rushed back as soon as he knew we were coming in. He was very versed in The ins and outs of the car and was extremely hospitable. I can not say enough good things. Thank you so much.
Great Customer Sertvice - sexymama
At first I was upset that the truck we were purchasing was not there when we had arrived like e were promised. For the first time we did'nt feel like we were being pressured into buyer any vehicle.
Brilliant experience, thank you, Roberto Lopez & Team! - SpartyDVM
Our entire recent experience, Forester trade-in and Outback purchase/upgrade, was very well executed by each member of the team. Spear-headed by Roberto Lopez, the one-time visit was efficient, fair, smooth and pleasant. There were no lengthy lags between steps in the process and each of the team members was friendly, courteous, knowledgeable, professional and efficient/time-conscious. Would like to acknowledge newest member of the team, Chase, for responsibilities he handled and, again, Roberto, for his effective, professional mentoring Chase. Thanks and please sustain your excellent work!
Oil change - Honza
Service was prompt and courteous. The estimate on completion time was within 5 minutes. The waiting area and bathroom was clean. The had coffee available.
excellent service - dwglasshouse
I am extremely satisfied with the help I received from the dealership and especially from my sales person, Charlie. Derrick, the general manager, was also very helpful and I believe they gave me the very best price possible without a lot of haggling. This will be my dealership going forward and I am looking forward to a great relationship with them. Could not be happier!!! Mike
Top Notch Service! - Tommygunn
I had an oil leak on a used certified vehicle and they took me right in and found that the filter had been leaking. Had me out of there in 45 minutes. They washed my car too!
Excellent Stafford people to deal with. First class! - Cliff
Wonderful greeting by Robby and he directed us to a sales person Marquise. He was friendly, knowledgeable about the Ford Expedition we looked at. The entire team was kind resulting in the easiest purchase of a new vehicle ever made by my wife and I. Stafford has an outstanding team representing the dealership and Ford Company. Glad we stopped by this dealership.
Awesome! - Ford Escape
Great customer service,Claudia just awesome so down to earth. You can go on there web. Search for what you want contact them, which Claudia and I text, they bring the vehicle to you to test drive, you sign its yours.
Best Dealer with service and sales with a personal touch. - HoundDog
Best Ford Dealer wit full service and great sales team that has personal touch. The service and body shop are the best as well. There is no better service anywhere.
Fair negotiated price, but time consuming! - DaveF12
Review written roughly three months after purchase. Sales staff were all pleasant and friendly. I feel like I purchased a great used vehicle at a fair price. So far I'm very pleased with this purchase.
Overall, average car buying experience and I recommend the dealership, but only if you live close by or are in the area frequently.
If you're not a savvy car shopper, you should know that the advertised used car price does not include several unadvertised upcharges that you may be able to negotiate. This is not unusual and not the reason for three stars, vice four or five.
The overall process took way too long. I spent about 3.5 hours at the dealer AFTER we agreed on a price. I'm a cash buyer, but $1000 of the negotiated price required me to finance through them. I agreed to the loan, but asked how long the paperwork would take first. I was told about 45 minutes to complete. It turned out to take much longer. All in all, I spent from about 2 - 8:30 pm at the dealer that day (includes test driving three vehicles, price negotiation, and paperwork).
After the paperwork was complete, they could only remove my rear tags from my trade-in to transfer to the new vehicle. Apparently the bolt on the front used a odd bit and since the service department was now closed, no one could get the right tool to remove the front tag. Also, this car comes with an electric charging cable, but the cable was locked in the warehouse down the street and they couldn't get it until the next day. Additionally, the car showed that two keys were programmed for it. I asked Brandon for the second key. Turns out, they didn't have it, but could program a second key. However, they couldn't do it that day because it was too late in the evening.
I returned two days later to retrieve my tag and cable, but Brandon told me they had to order the cable. I again asked about the second key and he said to make an appointment because it takes about an hour to program. I was going out of town two days later so I agreed to call when I returned and schedule the appointment. I followed up with a call and text to schedule the key programming on the following Tuesday.
Shortly thereafter, I received a call from Brett saying I needed to bring the vehicle back in because the safety inspection paperwork was not completed correctly at the time of sale and someone would have to physically look at the vehicle again. I agreed to come in on Monday. Brett said that they would compensate me for my gas to drive back out to the dealership because it was their error. The service guys didn't fill my tank, but they did do an oil change so that's a plus.
I followed my phone call to Brett up with a request to Brandon to change the Tuesday appointment to Monday. No one answered the phone so I replied to his text message so that the key programming could be done at the same time as the other service. Never received a reply on this text so I'm not confident he received the request in time.
I came in Monday, Lindsay provided a loaner vehicle because they needed the car for several hours. When I returned to pick up my car, they had not done the key programming so I still could not pick up the second key. There was also nothing scheduled for Tuesday. Brandon was on vacation and another rep, Eric, was not aware of the key request. He said I could make a new appointment or that Lindsay Ford could send someone to my house to program the key. He told me to look for a text later that week to set up a time. I have yet to hear from him or anyone else about the key.
I submitted a separate inquiry to Lindsay via their website chat client. However, the only calls and emails I received were to sell me a new vehicle or request to buy my vehicle (yes, the one I had just purchased from Lindsay Ford).
Horrible! Taking advantage of a 1st Responder - jb
Ford has a 1st Responder incentive of $ 1000 to show how grateful they are for their service. This is how they treated us as a 1st Responder. Hypocrites!
We agreed to purchase a specific truck. Between several texts, phone calls and emails between, Eddie Bates, the sales manager, Steve Raley, the general manager and the salesman (who was new), we had come to an agreement along with us receiving a "Buyers Contract" from Eddie Bates. We drove over an hour to sign the papers. Spoke to the salesman one hour prior. We got there and they said "opps, the truck was sold last night, sorry". The salesman and Ed Bates the sales manager, "forgot" to tell us it was sold? We had spoken to the salesman twice that day and somehow still forgot to tell us the truck was sold.
They wanted to get us into the dealership hoping they could convince us to buy a different truck. Bad ethics and business practices!!
Deante the salesman didn't have a name tag on or anything identifying himself as working for Waldorf Ford. He's not listed on their website.
Dangerously overlooked service item - Bethj23
I am incredibly frustrated with the service department. I made an appointment for an oil change and recall items this past Thursday and dropped my car off Wednesday night. On my drop off slip I also noted that there was a slow leak in the driver side rear tire. Upon picking it up after the service department was closed Thursday night, we noted that the tire pressure was still low. Our receipt indicates that setting tires to proper pressure was part of our service but the service checklist did not show this as completed.
I called Friday morning to find out when this issue could be taken care of, since they missed the issue twice (as part of the routine service check and my specific note about the leak on the drop off slip). I was told that if I was going to wait while the service was done, the earliest they could get me in was the following Friday (one week later). I was told if I could drop it off, they could work it in on Tuesday or Wednesday. Despite their mistake, they insisted this was the earliest they could look at my tire so I made an appointment for next week.
Sunday morning we walked out to find the tire was completely flat, wrecking our plans for the day as we scrambled to figure out a solution to a problem that never should have occurred. It’s very upsetting to find out what poor shape my tire was in the past few days while I’ve been driving with my 2 young children in the car.
Stress-Free Car Buying - 2019EcoBoost
This was my second time doing business with Bob Davidson Ford. I purchased a 2014 Mustang from them on a late December night in 2013 and still recalled an excellent customer service experience, so after shopping around and getting competitive quotes on a new 2019 Mustang, I walked in to see what sort of deal we could strike.
I was not disappointed, Bob Compton gave me exceptional service. I was a little picky, not settling for anything less than a color and standard transmission. They didn't have a single one that fit my needs on the lot, but that wasn't an issue. Bob pulled a variety of vehicles that met my specifications from all over the region, presenting each window sticker to me and letting me decide at my leisure. I never felt pressure at ALL, that's key, and one of the main reasons I recommend this dealership.
After deciding upon the Mustang I wanted, we began negotiations on price. I'm not a stickler, but I do enjoy negotiating and getting a good deal. Neil Gillies, the sales manager was a pleasure to negotiate with. I went to prior dealerships earlier, and while I won't name them specifically, the sales managers up until then were dismissive and unwilling to negotiate a price with me. I could tell Neil and Bob sincerely wanted to earn my business, and we were able to agree on a price undercutting the competitors by a fair margin, all while ordering me EXACTLY what I wanted.
After we agreed on a fair price for the car, I dealt with Kate Higgins in the finance office. She was very pleasant to deal with, and shopped around for competitive APRs for me. I signed all of the paperwork and left excited to get my new Mustang in a few days!
Upon returning home, I reviewed my contract, and noticed a package I didn't remember agreeing to, nor had use for. I called the following Monday and left Kate a voicemail with my concerns. She promptly returned my phone call and apologized for the mistake, vowing to remove them, which she did upon my return for delivery. THAT is what I call customer service.
This is my second Mustang from Bob Davidson Ford. I'd still be driving the first one if someone paid more attention to the road than their phone and didn't crash into me. The LAST thing I wanted after a near death experience, as well as losing my prized possession, was a stressful experience with a dealership. THAT is why I went to Bob Davidson, their customer service is exceptional, their prices are competitive, and I genuinely felt like the people I dealt with wanted me to leave happy.
Lied to me on price and wasted my time and fuel - m123321
I was lied to about the price of the truck I was interested in. After calling and expressing interest in a leftover 2018 (it was 2019 when I went to see the truck) F150, the sales manager (Dan Shepherd) called me back and after speaking for for a few minutes he said that he was confident that he could get me in the truck for $30K, and no more than $30,800. So I drive 40 minutes to check out the truck and test drive it with Demetrius Boone (the salesmen Dan sent out). Demetrius was the only good part of the experience, he was cool, extremely knowledgeable, and passionate about cars. As soon as we came in to start the buying process with a price that I believed was already set around $30K, Dan came over and pushed Demetrius out of the way. He said that he realized after we got off the phone he couldn't sell me the truck for $30K or the higher price of $30,800, but instead it would be $32,950 (almost $3K more than the price he was "confident" we could agree on). If the sales manager cared about his customers and valued their time, he would have told me immediately or called me to tell me that the price wouldn't work. I told him I would have to travel over 30 minutes to get there on the phone and he didn't value his word to me or my time. I never write reviews on places that give poor service, but I was blatantly lied to, showing a complete lack of integrity and respect for myself and my time. Don't waste your time here and don't trust anything you're told.
Koons Ford - Well worth a 5 hr drive from PA! - BB
Spent a week searching online for a new truck and when I saw the prices advertised on their site I figured they listed every incentive Ford ever offered. One online request and Ben Startt got back to me with the information I requested, just answers no sales talk. Drove down in my 12 yr old Explorer and drove home in a new 2019 Super Duty. Ben made the entire process easy and enjoyable, no sales pitches just answers to my questions and help picking out what I wanted. Chris Brown was equally helpful setting up financing and quickly completing the paperwork to get me home with my new truck. Best dealership experience I ever had. I used to dread going to a car dealer and Koons Ford changed that for me!
Horrible - Ryder420
I have taken my van to a mechanic multiple times when they hold it for weeks at a time. And again picked it up today with a new problem. Never take your vehicle there I am not just being rude they are not reliable
Shouldn't be in car servicing - Angie
I have taken my Ford Fiesta to you for servicing since I bought it at your dealership. My 2nd vehicle procured at this location. Your service department has no regard for the work they perform. Instead of resolving a tire issue they sent my son out the door with a bulging tire that could have of burst at any moment not once in prior appointments was I made aware of bad tires or the need for brakes. I will not return to this location for any reason. Thanks for your blatant disregard for my son's safety
Accommodating, polite, informative, attention to detail.... - John Callahan
So fortunate to have Denton Ford only an hour from our home. For a solid month, I researched pickup trucks, Ford pickup trucks, and at least 6 different states trying to get the right truck for me and in our budget. I was just about cross eyed when I was finished. I kept going back to Denton Ford because their price was the closest I could find to our budget. I gave them a call and told them they had to pick up trucks that I would like to test drive, in no time at all they had them both on their lot for me to come look at! My wife and I showed up and couldn't believe just how pretty both of them were. I was feeling very very under the weather and honestly did not even want to be there. Betsy came in on her day off without complaint so my wife and I could test drive both of these trucks, she was happy as a lark! After my wife and I drove Each truck, I got in our car and felt like I was dying! My wife Linda, went inside and talk to Betsy and some of the other employees about the trucks for me. We still needed the price to come down pretty significantly to put one of those trucks in our driveway, and to be honest I didn't think it was going to happen. What's that saying.... Nothing ventured, nothing gained... So, they did a credit check on us and our credit wasn't absolutely perfect by any means, but then again it wasn't bad. They stretched our payments out over 84 months and got our payments really close to what we needed. But really close isn't the same as what we needed. At that point I still wasn't sure what was going to happen. My wife and John went back and forth on ways to make it work and lo and behold between John and whoever he was speaking with on the other end of the phone they put it in the pocket, that beautiful truck is now sitting in our driveway. I will forever be indebted to Denton forward for helping us get pretty much my dream truck, at the monthly payment we can swing. So hats off to you Denton Ford, anyone I come across that is looking for a vehicle I will be sending them towards you!!! My son already knows about you guys and he is going to be buying a new truck within the year he thinks. Sorry but then again not sorry for this long review but that is how it went down. My wife and I now are the proud owners of a Ford F-250 XLT crew cab pickup truck, the color of it is a white gold metallic with a tan/camel interior. Happy Happy Happy
Jay & Linda Callahan
Horrible dealership - Jrc831
Horrible customer service! We took my husbands aunt there to look for a reliable used vehicle. Prior to going we called and explained her situation to see if they could help, they told us yes and had a vehicle waiting for her to look at. We took her up, she fell in love with it, we came back the next day worked out a deal, signed papers, got the keys and left with the vehicle. A MONTH LATER they call her and say there was an issue with her financing and they need her to bring in more pay stubs. She drives up there in the vehicle to bring them the pay stubs they had asked for, only for them to ambush her and tell her they were taking the vehicle back, that her financing had fallen through. They dropped her off at another dealership with her belongings and drove off with the car leaving her stranded in tears. Luckily the other dealership actually had a heart and cared about their customers. They not only got her a loaner car for the night, but the next day got her into a very nice SUV at a better price than Hertrich Ford had given her.
It was an extremely traumatic experience and completely unwarranted, just shows that they do not care for or respect their customers!