47 Maryland Ford Dealers

Anthony was extremely helpful in preparing paperwork - Brittany

Anthony was extremely helpful in preparing paperwork ahead of time for us for the vehicle we wanted. He was efficient in providing feedback in a timely manner. He was easy to work with and made the process of buying a new vehicle seamlessly effortless.

Professional from start to finish. - justinfincity

Professional from start to finish. Everyone was so helpful and treated you like family. Needless to say we will definitely be back to purchase our next vehicle!

Buying a car was not my favorite task- but they made it - ywrn

Buying a car was not my favorite task- but they made it easy to do. Helpful and friendly.

This dealer does what they say they will do when they - JJFEGAN

This dealer does what they say they will do when they promise to have it done!

Nate was our Salesman for our purchase of a 2026 Ford - LuvMyAvalnche

Nate was our Salesman for our purchase of a 2026 Ford Bronco. We live out of state and Nate confirmed the vehicle was there, sent me a video and we did most of the work over the phone and through email. Nate was absolutely wonderful and I'm so glad to have dealt with him. Everyone in the dealership was so friendly and helpful. Thank you All!

Awesome Dealership and Salesforce. - jmesser

Awesome Dealership and Salesforce. They got out of their way to help customers even with bad credit. Thank you all.

Incredible service. - lauriegeorge

Incredible service. I can't stop raving over the quality of service. My oil % was at 5%, I called with my concern, and Curtis, Tony, and Tracy all helped me to make sure my car would be safe and taken care of. They had their mobile maintenance program come to where I work and changed the oil, rotated to tires and checked all the fluids. Not even 24 hours later my car is ready to go.

Good dealer pre owned have excellent service they - pclaudia7774

Good dealer pre owned have excellent service they explain everything and good price .I recommend this dealer

Charley in service was awesome, straight forward and - Stevenk

Charley in service was awesome, straight forward and incredible to work with. Did some things I needed as a courtesy and car back when promised

SUPERCALIFRAGILISTICEXPIALIDOCIOUS! - RJS

SUPERCALIFRAGILISTICEXPIALIDOCIOUS! Yes that good. Sales, service, management,etc. Everyone was/is really good. Purchased an Escape 3 years ago and since Ford is not building anymore, we thought we would get a new one since this might be the last car purchased. Let's get what we want. Looking for another Plug-In Hybrid with our requests, like looking for a needle in a haystack. Never found, although Alex did everything possible. We are keeping our current one and the excellent service department will keep it going for many years to come. Buy and service here. Used both service and sales.

MIKE Weatherman did a great job fixing our 2020 Escape - Pagebh

MIKE Weatherman did a great job fixing our 2020 Escape this morning. Thanks so much!

Very prompt and courteous service. - Dennis

Very prompt and courteous service. Vehicle was completed and returned as per plan. Great crew! Thank you!

The salesman was very friendly and made the process very - zsanders88

The salesman was very friendly and made the process very easy. I highly recommend this dealership.

Both Ben(sales) and Mark(service) Diehl are exceptional, - thomas & Jean Grieser

Both Ben(sales) and Mark(service) Diehl are exceptional, friendly, professional, thoughtful, through, considerate and great to work with!!

Worked with Wesley on a used car sale. - bb8

Worked with Wesley on a used car sale. Entire process was easy, made the appointment for the test drive. They appraised my trade in. Agreed on price. Did have a wait a bit with finance, but they were pretty backed up. Once they had all my paperwork done, it was 5 minutes of signing and off we went.

Spot on. - MP

Spot on. Great service and superb staff. Quick operation with excellent service completed. Friendly customer care and even completed manufacture warranty work as well. Proactive with keeping me apprised of service status.

Bought several cars from here, always easy to deal with. - brian.silvis

Bought several cars from here, always easy to deal with. No forceful sales techniques used by them.

I’m just brought 2019 ford expedition limited on June - Senekhom69

I’m just brought 2019 ford expedition limited on June 26,2026 for $33495.81 paid in full but still cup holder was broken and used car manager didn’t not call me to make appointment to fixing yet

Was not informed about the charges for diagnostic. - chabu265

Was not informed about the charges for diagnostic. And all three were diagnosed wrong therefore was the worst experience I have ever had at a dealership.

Today Nov 6,2025, had an appointment for 8:00am , came - Mihaidandara

Today Nov 6,2025, had an appointment for 8:00am , came here, after 1h and 45min off waiting, they didn't even start checking my vehicle, I ended up scheduling another appointment with another ford dealership. Horrible customer service, choose another location, rude and disrespectful.

Said my power seat that wouldn't work needed the tracking - discovol95

Said my power seat that wouldn't work needed the tracking replaced for nearly $2000. Reaearched it myself and just needed to replace the switch for $15. They also said my wipers were worn and wanted to replace them for $120. I had just replaced them the day before! Contacted them but nobody is doing anything about this. DO NOT GO HERE!!!

Devin’s Mills at Hagerstown Ford is the best. - Hmrun01

Devin’s Mills at Hagerstown Ford is the best. Very helpful and courtesy. Very knowledgeable of products and services

I had an exceptional experience with Koons Silver Spring - bpercich

I had an exceptional experience with Koons Silver Spring Ford, all handled remotely—and it couldn’t have gone more smoothly. Johnathan Rafiq and Marc L. Bortnick were incredible from start to finish. They took the time to truly listen to what I was looking for, understood my needs, and made it happen—without me ever having to step foot in the dealership. They even brought the car directly to me for a test drive, which was a game-changer in terms of convenience and customer service. Johnathan was professional, responsive, and patient throughout the process, and Marc made sure everything came together seamlessly. It’s rare to find a dealership team this attentive, efficient, and committed to making the experience easy and stress-free. I’ll absolutely continue to work with them for future purchases and highly recommend Koons Silver Spring Ford to anyone looking for outstanding service.

I had the worst experience that I have ever had at a - Donaldames21

I had the worst experience that I have ever had at a dealership. if I could give this place 0 stars I would. Sit back. This is a long nightmare of a story. I visited this location to test drive a “brand new” 2026 Ford Mustang Ecoboost VIN: 1FA6P8TH7T5100941 on 8/5. Salesman Abu Jatta was the individual that I was in contact with to schedule an appointment. I spoke with him first on 8/2 regarding setting up a day. He told me “it’s best if you come Wednesday, someone left the lights on in the car so the battery has died” I found that interesting but nevertheless I told him Wednesday I’ll stop after work to test drive the vehicle. Prior to my arrival I received a call from Abu saying that they had replace the battery and the vehicle will be ready. I show up and he claimed to be working with another customer and handed me off to this young lady named Charity. Speaking with her was the only delightful part of the visit. I sat for 20 mins waiting for them to pull the car up front. The car finally arrives and as I get in I quickly notice that the car was extremely low on gas. Gas light shining clear as day. I was told to drive to the gas station so they can fill up the car (lol). I was also told to leave the car running as it gets filled up. After I performed this task for them I was free to drive around and experience the vehicle. After the test drive, I parked the car and turned it off. As I was proceeding back into the building I heard a “tick tick” noise, I turned around and noticed Charity was unable to start the vehicle due to the battery dying. I spoke numbers with Charity. Abu showed up once and just stood against the wall and watched us talk then walked away. He did not return. Charity and I weren’t able to come to a favorable price. Of course I had to speak with the manager, I do not remember his name but I do recall him not asking at all how the test drive went or able to offer me any type of deal even tho unaware to him I just had the most unacceptable experiences ever.. I truly feel bad for Charity because she was pushed into the worst sales opportunity ever, all due to Abu not properly planning my visit and not doing his due diligence on a “brand new” car that clearly should not be on the lot for sell. Again, this was the worst experience I have ever had at a dealership. Proceed with caution.

Scheduled to have recall on backup camera fixed. - Shamus

Scheduled to have recall on backup camera fixed. Heather the service manager was a pleasure to work with.

Extending my thanks to Joe Porter and his team at Bob - Mike B

Extending my thanks to Joe Porter and his team at Bob Bell Ford (used car dept). I had a completely hassle-free process today when I went in to purchase a pre owned Hyundai Veloster. I'm thrilled with my purchase. From not getting a gazillion phone calls from the dealership to feeling heard and understood every step through the deal, I can say it couldn't have gone any better. If you're in the market for a pre owned vehicle, ask for Joe. Thanks again guys.

Everyone was great, even though buying any vehicle takes - kittyknill

Everyone was great, even though buying any vehicle takes some time, they were efficient, professional and very helpful. Extremely satisfied with my purchase and with the expertise/experience demonstrated by Da'raune and John from this dealership.

Corey was very knowledgeable and friendly. - Nelson and Lisa

Corey was very knowledgeable and friendly. It was a no pressure/efficient experience. Highly recommend Corey!