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I take my Ford Edge to Academy Ford for service because I... - Kayfoote
I take my Ford Edge to Academy Ford for service because I can always count on them taking great care of me and my car.
My salesman Robert Young and his team were honest very... - Mzmichellesmith8
My salesman Robert Young and his team were honest very helpful professional and made my car purchase experience the best yet thanks again best wishes
The service was fast, professional and pleasant. I was... - Kvmitchell123
The service was fast, professional and pleasant. I was happy with the invoice and found the whole experience wonderful. I look forward to going again.
Bottom line up front: Norris Ford and Gary Parsons were... - Will
Bottom line up front: Norris Ford and Gary Parsons were amazing to work with in buying a new car. We bought ended up buying a new Ford Explorer after weeks of shopping around.
This was not the first car I have ever bought. Normally, the process ends with me just settling on whichever dealership gives me the best deal. After shopping around for almost 2 weeks, visiting multiple dealerships, and honestly dealing with some of the worst dealerships I have ever dealt with in my entire life; we are extremely happy we went with Norris Ford. We had multiple dealership tell us to bring in our trades, and then give us inflated offers to get us to drive to their dealership, just for them to add in hidden fees, give us thousand less on our trades, and straight up lie to us about the price. Gary was very patient while we shopped around trying out different SUVs, and going to other dealerships. The original reason we didn't start with Norris was because they were about an hour from us, while all the other dealerships were relatively close. Norris Ford was extremely clean, people were actually wearing masks, and everyone we interacted with was extremely friendly. It reminded me of a mom and pop dealership, where they cared more about the people they were dealing with, rather than just make a sale, or being a cog in a machine. Plus, whenever Gary was up and about trying to get us the best deal, Stan Ma, who's desk was next to Gary's, was pleasant to talk with. You can tell a lot about a dealership when the sales team members are actually nice to one another, rather than trying to undercut each other.
Ultimately, Gary was polite, professional, caring, and was extremely transparent on the prices. If you need or want a new car during these times, I highly suggest reaching out to Gary Parsons at Norris Ford.
We can't say enough for Troy. He made the experience of... - tylerharrell7
We can't say enough for Troy. He made the experience of finding us a new Explorer SUV super smooth and we left feeling great about our decision and purchase. Thanks to Jimmy in financing as well!
Great deal and by far the best vehicle purchase... - cmw_F350
Great deal and by far the best vehicle purchase experience in over 45 years and dozens of purchases. Cannot say enough about sales associate, Desmond Drummond, courteous, professional, and very knowledgeable.
Grant is amazing! As a first time buyer he made the... - Chey0722
Grant is amazing! As a first time buyer he made the process so easy. I didn’t even think about going elsewhere! Subaru Frederick is awesome. Kevin is also great to work with and very patient!
I loved my experience with this dealership! Amazing... - Martinezrocio214
I loved my experience with this dealership! Amazing customer service. Helped us to figure out what car we wanted! Highly recommend the dealership and the sales person Antonio.
I just wanted to drop a line to say how pleasant and... - Deborah
I just wanted to drop a line to say how pleasant and courteous Brianna was when we dropped off my Ford Explorer for service on Monday (11/30) We've used your service department since I purchased my SUV in 2013 and she's been the nicest person I've come across in all my visits there. Even thru her mask, I could sense the smile on her face. It was refreshing to have such great customer service, especially in these strange times where it's sometimes difficult to find genuinely nice people.
The entire process was made extremely easy and I was in... - derrico.smith
The entire process was made extremely easy and I was in and out within record time (as many places I've been lol). Go see my man Sean Mathis for what you need! Best salesman I've ever worked with hands down!
Tracy and Amir also held me down as well! Quality group over there!
I was pleased with the service of purchasing 4 new tires... - francisjoann
I was pleased with the service of purchasing 4 new tires for my 2016 Explorer. Mike Mazor is 100 % professional. Only want to work with Mike.
BEN MADE EVERYTHING SO EASY FROM START TO FINISH. HE IS... - webwhisper
BEN MADE EVERYTHING SO EASY FROM START TO FINISH. HE IS PATIENT AND PERSONABLE. I LOVED BEING ABLE TO HAVE ALL THE PAPERWORK READY WHEN I GOT THERE. THE CAR IS BEAUTIFUL. I WOULD HIGHLY RECOMMEND THIS DEALER.
After the worst Service Department experience in 47... - jedilla55
After the worst Service Department experience in 47 years, I have written off any Ford product for future purchases, and I plan to sell our Transit Connect van very, very soon. Yesterday I was lied to on seven different occasions regarding Ford Co. policy, expected completion times, availability of a shuttle to take me home, and the process of fixing a particular problem. Arrogant, dismissive, dishonest, and negligent people from top to bottom. Service Manager is either a half wit or a terrible liar. Either they know what they're doing and are dishonest OR they DON'T know what they are doing and screw up by the numbers. Either way the customer loses. I am 65 years old and have dealt with Ford, Honda, Ram, Mazda, Tesla and Buick dealers and mechanics for nearly 47 years. This was the worst service experience since I have been a customer at car dealerships (dating back to 1973). The desk clerk, while polite, was filled with fake, inaccurate info. I guess they assume customers are idiots. Warning: Do not trust ANYONE at Apple Ford in Columbia. They show no respect or regret. They can't seem to do anything right or communicate even among themselves. Mechanics tell you one thing...Service Manager another...desk clerk just makes it up as we go. DONE! No more Fords. Mr. Ford in Detroit would not be happy with this dealership because it gives his whole company a bad name: LIARS. FRAUDS. NITWITS. No more Fords for me and my family. And only too glad to tell my neighbors and friends. Be aware: This dealership will screw you. They are fools, liars and arrogant incompetents. AVOID like the plague. Buy a Honda or Toyota or Tesla...avoid Ford.
Tyler Wood and Chris Black did a wonderful job making it... - freedomrules3
Tyler Wood and Chris Black did a wonderful job making it a very easy transaction .. Financing was easy and a breeze .. I would recommend them , give them a call .
Excellent sales and service! WOW - EEldreth
Thanks to Mark, Derek, Charlie, Al and the rest of the team at Ramsey Ford for an amazing deal on the perfect vehicle. I've been in and around the automotive industry for a while and can't say enough about the team.
If you need a vehicle or repair on your vehicle, look them up.
Thanks again for the great deal on a hard to find ride!
Timbrook Ford in Oakland Md. was awesome! Thanks to... - Allen
Timbrook Ford in Oakland Md. was awesome! Thanks to Micky, Rachel, and Swanson, they bent over backwards to help us make this purchase. We appreciate everything they did, and would recommend them to anyone looking to buy a new or used car as they will be taken care of !!!
Fantastic Customer Service - Emilie Nolan
We drove in with a trade-in and drove out with a beautiful F350. Best customer service. Antwon and Darrin were both fantastic. Super easy and smooth process.
We highly recommend them!
Best Dealer with service and sales with a personal touch. - HoundDog
Best Ford Dealer wit full service and great sales team that has personal touch. The service and body shop are the best as well. There is no better service anywhere.
Very outstanding business! Very polite, patient, and... - jebiscoe
Very outstanding business! Very polite, patient, and understanding of my needs. Never tried to push me into anything except what I was interested in. They went above and beyond my expectations in all aspects of the sale. They made this a excellent experience for my son's fist vehicle purchase.
Wow, just WOW! - Wendy C
This dealership goes over and beyond in finding you the car of our dreams! after 9 months of searching, and being pressured by most dealerships to BUY, we connected with Lisa Gilman! Took all the pressure and stress out of buying a car! Todd and Linda made the financing a breeze, and beat our bank's interest rate! Such a pleasure to work with honest, professional, and ethical people. Restored our faith in car dealerships, and if they don't have the car you are seeking, they will find it, and perfectly to your specifications. If you are seeking a car dealership that listens to you, doesn't pressure, and really goes over and above in making sure our experience is pleasant and to your satisfaction, the Elkton Ford is the place to go. Be sure and tell them, Wendy sent you!
Amazing Dealership - Buckbuse
HIGHLY HIGHLY HIGHLY RECOMMEND.. They worked with me and did everything I asked for. This is how I wish every dealership operated. I will be a return customer!!
Absolutely great service! Loved my experience I felt... - Kstanowski999
Absolutely great service! Loved my experience I felt heard and not pushed. My sales worker worked hard to make me comfortable and showed he cared.
Nice people. Small town feel. Good selection. I bought a... - Peter
Nice people. Small town feel. Good selection.
I bought a 2018 Ford Ecosport with 9200 miles. Good deal I hope. I probably shoul have drive a couple other cars, but I’m happy so far. I had a flat tire on the way home. The dealer agreed to reimburse me.
Leonardtown Ford has always taken wonderful care of us... - snjshan
Leonardtown Ford has always taken wonderful care of us when we have purchased a vehicle from them. Shelby was wonderful to deal with. I love my new EcoSport
The Preston Ford Service department is a RIP OFF!!I took... - hallowell7
The Preston Ford Service department is a RIP OFF!!
I took my 2009 Ford Escape in for brake booster.
A skilled mechanic could replace it in 1 hour but Preston has to charge 3 hours labor which I find totally absurd!! No more than 2 hours labor would of been plenty. I talked to Carol the Service manager and all she could say was I didn't say we were the cheapest. I will never deal with Preston again. I wouldn't even gave them 1 star but you have to put in something.
I am in market for new car but it won't be from any of Preston's dealership.
Would not recommend them to anyone.
Super friendly, accommodating, and professional - JamesM
Worked with Bob at Hertrich and he helped make the car-buying process as simple as it could possibly be on my end.
Thanks for the help!
Great Experience! Asked for an OTD price on a... - RMW
Asked for an OTD price on a Wednesday, they responded in 5 minutes with an email and phone call. Brittany (internet Contact) quickly gave me a written number! Too many dealers change those numbers or include every rebate even though no one could ever qualify for all. We purchased the next day. The salesperson gave a great test drive, did not push extras (but did suggest). Finance team was amazing, they understood the buyer and we moved through the purchase process quickly.
I highly Recommend this dealer to anyone. If you are sincere about a car, they are great at giving you a very fair deal. It was well worth the drive!
They will lie to you for bigger profit, they do not care... - Lexington Park Ford Sucks
They will lie to you for bigger profit, they do not care about their customers. They also have no problem cussing you out and belittling you. Would never buy another car from them again, there’s too many other options to put myself through that nonsense again.
Have to have my vehicle put in the shop ,Had a problem... - Momoo
Have to have my vehicle put in the shop ,Had a problem but the Problen was resolved ,I was have a very very bad day but all is well
Unsanitary - tkmdt172
I bought a used car from this place and they told me that would have it detailed before I come to pick it up. I gave them ample time because I told them I could not get a ride right away, that it would be a few days. But when I got there to pick it up, all they did was wash the car and vacuum the interior. Didn't even bother to wipe down the interior or sanitize anything. I know this because there were dirt and stains on all the controls.
I CAN'T BELIEVE THAT DURING THESE TIMES THAT A DEALERSHIP WOULD ALLOW A VEHICLE THAT WAS SOLD; NOT BE CLEANED INSIDE AND OUT. AT LEAST THEY COULD HAVE USED A SANITIZING WIPE ON ALL THE INTERIOR.