My experience with Al Packer Ford was Great.. - Julie52
I just purchased a new 2019 Ford Flex and it was leaking water into the back of the vehicle.
of course my husband and I were upset to find the carpet around the spare tire soaked. They thought they had fixed it but it still leaked after 3 service calls.
But as always Aaron Younger in service came to the rescue. He was AWESOME...he got us right back in Immediately after I called. Aaron has been so patient and understanding of our concerns from the start and is going out of his way to make things right so that we are happy.
It seems the leak has been fixed and now Aaron has ordered a new carpet and shade for the vista window that was damaged.
I couldn’t be happier with how Al Packer Ford has handled this. Obviously this was a flaw in the manufacturing of this vehicle, not Al Packer Fords fault, but they stand behind their cars 100%
Aaron Younger has truly been the best during this and we appreciate him tremendously.
Even though I have had this leak problem I can say I am glad bought this vehicle at Al Packer Ford in White Marsh, where I know when issues like this happen I have no worries that it will be fixed to my satisfaction.
So I want to Thank Aaron with all my heart.
I Highly recommend Al Packer Ford to people to purchase their vehicles because of GREAT Salesmen and Managers, like Josh Eichelberger, who my husband and I just Love. Then subsequently, after purchase there is
Aaron Younger in the Service Department, who always takes good care of us, and is a truly nice guy who we always think highly of.
Bottom line we just trust this dealership to always do the right thing in our best interest.
THANK YOU AARON! We appreciate you.
Top Reviewed Specialists At This Dealership
Internet Sales Manager
Internet Sales Consultant
Love my new car. - Bryanbacon16577
Sheila is amazing. Went above and beyond to find me the best price. Absolutely love my new car. I definitely retsheila martin. Way to go and great job!!
Internet Sales & Leasing Advisor
Above and Beyond - Elizabeth!
My car wasn't ready by closing time as they told me it would be, as it was a complicated job. I was angry since I had not planned being car less for another day and had no way home etc. Curtis Ford went back and got 2 technicians ( Ian being one of them) to agree to stay late and help finish my car that night! I waited an hour after they closed and finally got my car back. While I waited they made me feel comfortable with beverages/TV/music on. They even discounted me on the service prices due to the inconvenience. It was much appreciated, when they could have just sent me away for the night car less. Great customer service made up for the miscommunication! I will return here with future car repairs.
Excellent Service - NMustafa
I returned to Darcars Ford to purchase a new vehicle yesterday. The service from Kwami is great just like my first purchase three years ago with him! He is very professional, knowledgeable and personable. Eddie was just as kind and they worked together to get me in the car of my choice. The service department is excellent as well. I have had a very good experience each time and I highly recommend Darcars Ford. Thank you! -N. Mustafa
General Sales Manager
Bigger car - xWillCastro
Our family got bigger with our new baby so we were looking for a bigger car that would meet our needs and preferences. Sheehy Ford took care of us as well as our sales rep. Definitely recommend!
Friendly Helpful Staff - Joe 109
I just bought my third vehicle from Elkton Ford within the last three years. No I am not super rich and can afford to buy a car a year, my wife totaled her 2015 Fusion and we had to replace that, and then I finally replaced my 14 year old F150 with a new F150.
I keep coming back to Elkton Ford because the sales staff is efficient and courteous. The owner Mark was there to thank me for being a loyal customer.I feel I got an excellent price and that they worked to get me the best deal that worked for both me and Elkton Ford. I have dealt with Elaine, JJ, and now TJ for sales help and they all have been extremely knowledgeable about the vehicles and patient and courteous with my wife and I during the buying process.
I use them for service as well. Their Quick is great great for simple jobs. They do more than just change oil. I have bought batteries and tires through Quick Lane. I found them to have better tire prices than Costco, and the various tire centers around. I shopped and when I found a lower price, Bruce honored it to get the sale.
I highly recommend them because I find them to be honest and up front. That is why I keep going back there.
Best experience ever with a car dealer. - Ja2017
Absolutely great experience working with Joe and Mark. Was able to test drive several F150 pick-ups before deciding on the one that best fit my needs. The process of looking at inventory, test driving, and working through the deal was handled very friendly, professionally, and without pressure. Elkton Ford has my trust and will get my business in the future as well.
By far the best ever to buy vehicles - Shelly Rodriguez
I brought a car from hertich on a Thursday took it home decided that I didn't like it because it was to small.Took it back Friday morning Louis Risher is the best salesperson ever he didn't get mad at all got me a car I was ? with made my day.Oh and the papers got signed on Thursday for a car I took back because I wasn't ? and he smiled and said OK let me talk to the boss.go Louis👍
We bought a Ford Flex - happy owner
We are elderly and had been having difficulty getting up into our full sized SUV for a while now. I noticed the Ford Flex and was happy to find it even more comfortable than our 2012 SUV and a LOT lower and easier to get in and out of. When I inquired on line about the Flex leftover we might consider, Chris Hinder e-mailed me back and followed up with a phone call WITHOUT PRESSURE!!! We thought about it for a few days and decided to call back because there were not a bunch of call backs like other dealerships had initiated. We set up a time and went in for a test drive. We were in awe of the kindness (I am handicapped) afforded us. They thoroughly explained everything, tried to get us the best deals Ford could give as well as a very fair price for our trade-in. They also explained and went the extra mile to make sure we took advantage of all offers not just from Ford but others like USAA. We were truly pleased not just with our purchase, but with they entire experience. Thank you to the Hinder family for treating us so well!
Fair - Friendly - Honest - JL
I had a great buying experience with Leonardtown Ford. I visited every Ford dealer in Southern Maryland and Leonardtown Ford was the only dealer I felt comfortable. Every other local Ford dealer treated me like a subject in their kingdom. Playing silly sales tactic games. I feel Bryan Wood gave me a good deal and most importantly when it came time to pay their was no smoke and mirrors and inverted numbers games. I paid slightly less than the negotiated price. I hope Bryan and his knowledgeable sales staff treat you as well as they treated me.
Consistently Pleased - HotShot
This is my fifth purchase from Eric, he is ready to work the second you contact him. Always timely with responses and always eager to please. very pleased with all purchases. Will be a life long customer.
Awesome services - Linsey89
Thanks so much Tim Collins for making my first vehicle purchase a easy and great experience and checking up on me to see if I have any questions I strongly recommend you to anyone who is looking to purchase a vehicle from pittsville Ford thanks again
Wonderful Buying Experience - MelissaG
We just purchased our third Ford from Plaza and again worked with Gordy Mueller. Such and easy and pleasant experience. He worked hard to get us an amazing price. I love my new Escape!
Incompetant and stealing - tragene
Daughter went to have tires put on and oil change. They waited until service was complete before they told her the warranty for free oil changes ran out. Charged her about $70. She took tires to put on and they required her to buy new lug nuts because FORD sold vehicles with defective lug nuts. Should not the Ford dealer pay for that? Then they charged her $80 for lug nuts. I suppose they have gold fillings. If you go here you get what you get. Treated my daughter poorly so I will go over and get it straightened out with the incompetent service manager.
The best around - Matt733
I had the best car buying experience ever. The sales team and staff were super friendly and accommodating. Buy your next vehicle here, you won’t regret it!
Went home happy. - Nicks-150
I went to Norris ford hoping to negotiate a deal that Koons ford would not. I was in the market for a F-150 specifically blue and 4x4 ecoboost. Both dealerships had the same truck. That was an STX 2.7 twin turbo xl super cab. After being a repeated koons buyer along with my whole family and extended, I went to finalize a deal with Norris in Dundalk instead. Norris was very polite, very helpful, insisting showing me every feature of the truck, and lastly being easier to work with. Every time I tried negotiating with koons they kept saying my deal with Norris was a lie and wouldn’t happen, even with paper work shown to them proved my deal was made and confirmed with Norris. Koons lost a deal on the same truck with the same specs to a loyal customer to another ford dealer ship. The management at Norris was a different experience along with the Sales man as well. Tony (car dealer) and Tyler (manager) at Norris negotiated numbers with me and included added accessories to the truck which made me say yes to them and no to koons. I was told repeatedly from Koons that they sell more cars up and down compared to Norris does in a year and it’s ok if they lose this deal. Well koons lost more than one deal, they lost a large family of ford and they call that business. Well I gladly Took my buisness someplace else and was more than happy. Thank you Norris and thank you Tyler and Tony.
Productive experience - Buckeye Nation in Maryland
Grant and colleagues found a creative solution to overcome technical difficulties with financing that allowed for completion of the sale during the only time I had available to complete the transaction.
Not Satisfied with my problem - mailhandler59
Not satisfied with my problem why do I have to pay for something that should been fixed under warranty .......that you’ll said was FIXED,now you all telling me won’t charge checking,but maybe charge for fixing,I should pay anything that should fix when I told you about it under warranty?????
Ford F350 - Thomaswittig
Bought a used Ford F-350. Pete Dixon and Mark Rodgers both went out of their way to make my experience exceptional. The price was outstanding and they also went above and beyond to make the truck perfect. Including a undercoating, replacing the rear bumper, and fixing some findings from the safety inspection that could have easily been overseen. They also made sure the truck was ready and reliable for a 5 hour round trip to a funeral for a dear friend who helped me find the truck. I highly recommend these guys for anyone buying a vehicle new or used.
Deceptive service department - Angelica
The service department are liars and have highly deceptive practices. I was told my battery was under warranty since I was told I have an 84mth battery by academy ford and therefore set an appointment to change my battery. I took my car 8/23 late drop off since my appt was for 8/24. Told the advisor it was the battery since I had already gone to autozone and they told me I had zero amps in the battery. Again told the advisor this but because it was going through warranty he said I will not be charged the $125 diagnostic fee if they found something. Got a call 8/24 and was told they going to charge me $300 for a diagnostic fee and for the battery!!! I asked them why am I being charged this if the battery was under warranty and since they found something when they did the diagnostic and surprise it was the battery why am I being charged the diagnostic fee?? He said he doesn’t remember me telling him it was the battery even though he had repeated it 20seconds before me telling him what autozone said and then said he doesn’t remember saying that..... Selective memory!!!
They will lie to you to your face and then say they didn’t say that and then want to charge you a RIDICULOUS amount for something they say they will not charge you for!!!!
I DO NOT recommend academy ford service department. They are liars and have highly deceptive practices!!!
Used Truck Purchase - blackf150
I bought a 2015 Ford F150 from the Koons Used Sales department. My experience with Scott, Jesus and Simon was top notch. I definitely recommend them! They kept their word and removed some scratches and dents.
First Time Satisfied Car Buyer - cbcarguy123
Johnathan S. was extremely helpful and patient through my questions and concerns. He worked with me, not against me, comparing quotes,my budget, financing preferences, and finally getting me a great price on a new Ford Focus. As a first time car buyer, the other sales reps were accommodating and available, and the showroom looked spotless during my visit. Kathy T. in the financing office was also very helpful and worked with me through a few hiccups. Overall, great experience. Sheehy definitely has the expertise and customer service nailed down.
Great service - Coach
Always a pleasurable experience. Professional
staff and great service. Very knowledgeable staff. Easy to get an appointment. Service adviser Mike Mazor also very
knowledgeable and professional.
Sabrina is a Star! - jonny123
My name is Jon and the last meeting I had with Ms. Burns was one that left me ready to buy a new car. Sabrina warmly greeted me while giving me a full tour of the grounds. She broke down all the information I would need as a new car owner as well as the best ways to finance it (I am a working grad student, so figuring out how to pay for the vehicle is my biggest concern). I left the lot feeling like I could do more than just buy a car. Sabrina was able to present herself in a way that didn't make me feel like she was a saleswoman, but a genuine person just trying to help me figure stuff out. Look forward to buying a car from your lot in the near future!!! Thank you again Sabrina! Keep being you!
Accommodating, polite, informative, attention to detail.... - John Callahan
So fortunate to have Denton Ford only an hour from our home. For a solid month, I researched pickup trucks, Ford pickup trucks, and at least 6 different states trying to get the right truck for me and in our budget. I was just about cross eyed when I was finished. I kept going back to Denton Ford because their price was the closest I could find to our budget. I gave them a call and told them they had to pick up trucks that I would like to test drive, in no time at all they had them both on their lot for me to come look at! My wife and I showed up and couldn't believe just how pretty both of them were. I was feeling very very under the weather and honestly did not even want to be there. Betsy came in on her day off without complaint so my wife and I could test drive both of these trucks, she was happy as a lark! After my wife and I drove Each truck, I got in our car and felt like I was dying! My wife Linda, went inside and talk to Betsy and some of the other employees about the trucks for me. We still needed the price to come down pretty significantly to put one of those trucks in our driveway, and to be honest I didn't think it was going to happen. What's that saying.... Nothing ventured, nothing gained... So, they did a credit check on us and our credit wasn't absolutely perfect by any means, but then again it wasn't bad. They stretched our payments out over 84 months and got our payments really close to what we needed. But really close isn't the same as what we needed. At that point I still wasn't sure what was going to happen. My wife and John went back and forth on ways to make it work and lo and behold between John and whoever he was speaking with on the other end of the phone they put it in the pocket, that beautiful truck is now sitting in our driveway. I will forever be indebted to Denton forward for helping us get pretty much my dream truck, at the monthly payment we can swing. So hats off to you Denton Ford, anyone I come across that is looking for a vehicle I will be sending them towards you!!! My son already knows about you guys and he is going to be buying a new truck within the year he thinks. Sorry but then again not sorry for this long review but that is how it went down. My wife and I now are the proud owners of a Ford F-250 XLT crew cab pickup truck, the color of it is a white gold metallic with a tan/camel interior. Happy Happy Happy
Jay & Linda Callahan
Dangerously overlooked service item - Bethj23
I am incredibly frustrated with the service department. I made an appointment for an oil change and recall items this past Thursday and dropped my car off Wednesday night. On my drop off slip I also noted that there was a slow leak in the driver side rear tire. Upon picking it up after the service department was closed Thursday night, we noted that the tire pressure was still low. Our receipt indicates that setting tires to proper pressure was part of our service but the service checklist did not show this as completed.
I called Friday morning to find out when this issue could be taken care of, since they missed the issue twice (as part of the routine service check and my specific note about the leak on the drop off slip). I was told that if I was going to wait while the service was done, the earliest they could get me in was the following Friday (one week later). I was told if I could drop it off, they could work it in on Tuesday or Wednesday. Despite their mistake, they insisted this was the earliest they could look at my tire so I made an appointment for next week.
Sunday morning we walked out to find the tire was completely flat, wrecking our plans for the day as we scrambled to figure out a solution to a problem that never should have occurred. It’s very upsetting to find out what poor shape my tire was in the past few days while I’ve been driving with my 2 young children in the car.
Service Department failed in every aspect of service - wendybird78
10 second review: Do not take your vehicle here for service! They don't communicate, make no effort to provide solutions, and try to put the blame on the customer.
10 minute review: Over the weekend I noticed an odd vibration when I turned corners in my 2012 Escape, especially tight turns- like the tires were rolling over uneven pavement. I called the service department on Tuesday (Monday was a holiday) and spoke to Phil. He said the soonest they could look at my car was on Friday; I could drop it off by 8:30 a.m. I dropped it off on Thursday night. Friday morning passed with no call from the service department. I called between 1:00 and 1:30 p.m. and left a voicemail for Phil. At 3:00 p.m., I still hadn’t received any updates, so I called again. This time I was told that Rob was my service manager; he told me that the problem was the rear differential - a bearing, or something and also that there was too much differential fluid..which he said had nothing to do with the problem, but he asked me if I knew how that happened (I didn’t). Rob said he was in contact with Ford’s warranty service office because it was covered under my extended warranty. He was still going back and forth with them though, but it was taking time because he kept getting interrupted (I had a feeling then that I was going to have a problem because he was giving me excuses instead of a commitment to resolve the issue.) He said he would let me know what was going on very soon - hopefully within the hour. At 5:45 p.m. he called again. I was on my way to the dealer by that point because they close at 6:00 p.m. and knowing that they had not fixed my car, I planned to just pick it up because it’s my only car and I can’t be without it. Rob said that the warranty department wanted pictures of the damage, but that required he take off the bumper (I believe that’s what he said...he had to remove something, anyway), but he couldn’t do that until Monday because the service department was closing in a few minutes. Plus the parts would need to be ordered and it takes a few days to get them in. He said they didn’t have any loaner cars, and he might be able to get me a rental through Enterprise on Saturday morning, but they didn’t have any cars at the moment either. I said Enterprise wasn’t an option anyway, because of a legal dispute from 2005 I am on Enterprise’s “Do Not Rent” list. I said I would have to pick up my car because I could not be without transportation. Rob said the car wasn’t really save to drive, and I said I understood that, but since he waited until 6:00 p.m. to tell me he couldn’t fix it until late the following week and could not give me any other method of transportation, I had no option but to drive the car.
Rob called back a few minutes later to say that he checked again to be sure there were no loaners available and there weren’t, and also that he had to pay his technician for the time spent diagnosing the problem, which is normally a $150 charge but because of the warranty I had a deductible of $100. But he had talked to the service manager and they would only charge me $50. I challenged the fee to get my still broken car out of their service department. Rob informed me that the technician had spent time finding the problem so I had to pay for that time, and again he told me that there was too much differential fluid (still not sure how that’s relevant), and also again reminded me that I really shouldn’t drive the car. Then he said he was leaving, but the cashier desk was open until 8:00 p.m., though they were trying to close early.... Implying that I should hurry to pick up my car. I told him he need not worry - I would be there in 20 minutes. When I received the summary print out at the cashier’s desk, I saw that Rob noted that I declined a rental car through Enterprise. It did not say that Enterprise didn’t have any cars available. Nor did it say that Enterprise wouldn’t have let me have a car. It said I declined the car. (Insert eye roll here)
This experience is especially frustrating because I know the car needs repairs and my work schedule is currently not flexible so as to allow me to be without transportation, so I need the service department to provide service, which is their job, so I can do my job that allows me to pay for said repairs.
I realize I have very high standards for customer service, accumulated over years spent working in customer service. Always under promise and over deliver, always over communicate with your customers, never tell your customers about any your personal problems providing service, apologize profusely when you can’t meet their needs and tell them what steps you will take to mitigate the situation, find a solution to the problem. None of those things occurred yesterday. Not one. Instead the service manager tried to blame others, including myself, for the delays and ultimate inability to resolve the problem.
Classic Bate and Switch - Not Born Yesterday
If I would give them 1/4 star, I would. I seen a truck (F350 King Ranch DRW) advertised on line and I placed a call to the dealership. Sarah answered my call and answered my questions. I told her that I was interested and I would work out a time when I could drive to the dealership to see the truck. Four days later (Monday) Sarah texted me and I texted back that I was looking to come to see the truck on Thursday between 6 and 7p. Sarah also ask me to let her know if their were any changes and I ask the same of her. Sarah also confirmed that the truck that I was looking at was still available (stock #CD40229). Thursday evening my wife and I traveled 2 hr. in heavy traffic and when we were just 4 miles away we received a text message and a phone call telling us that the truck was not there, that the owned of the dealership had it, but they had another F350 King Ranch DRW on the lot that I could look at and consider OR they could see what they see what they could for tomorrow nite. Friday night, rush hour traffic around Baltimore, are you joking?? Classic Bate and Switch.
Two vehicles and would go back! - Jim
I have purchased two vehicles from Crouse Ford. The service department has always been on the ball and economical relative to other dealers I have dealt with. I will say, I have asked them about another car I would like to buy that they didn't have in stock and they only came up with one alternative that was 60 miles away, but overall I give this dealership high marks.
Tara provided exceptional customer service - Dancers2
Tara in the customer service department kept me informed while my vehicle was in their shop. She explained in detail what caused the issues, the repairs required and always kept her promises to call me on the progress. I would highly recommend Ramsey's service department as I was completely satisfied.
Len Stoler Ford & Hyundai
Al Packer's White Marsh Ford