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Extremely helpful and I’m gonna keep buying my cars here.... - Anapaz14
Extremely helpful and I’m gonna keep buying my cars here. Gus went above and beyond
I emailed multiple dealerships looking for a new Ranger... - jtb81100
I emailed multiple dealerships looking for a new Ranger with specific options. Century was one of only 2 who responded and let me know when one came in that fit my requirements. The only negative of the experience was having to wait for the finance manager to finish with another customer. It was a Wednesday evening and only one was working. Once I got in, Juan got things wrapped up as quickly as possible to get me home (I had been up since 4:30am for work).
The first vehicle I purchased from Norris Ford was back... - Robert Johnson
The first vehicle I purchased from Norris Ford was back in 2016 and I couldn't have been happier with the service or the vehicle. It was the truck I had wanted since I was a little kid. Since then I have referred them to family and friends anytime someone is looking for a vehicle. My poor truck was totaled recently and I contacted Stan Ma at Norris for a new vehicle. He walked me through the process, explained a few features that I was wondering about, and even talked me out of a few that he knew I didn't need, to keep cost down. I drove off the lot yesterday in a brand new F-150 and I couldn't be happier.
Even though a mistake was made on the repair of my... - Woody
Even though a mistake was made on the repair of my breaks, they ended up making it right. All is well now.
I can't say enough about Frederick Subaru and how they... - jaredcatapano
I can't say enough about Frederick Subaru and how they treated my wife and me. From the moment we walked in, the sales staff was thoughtful, calm, and did not for a moment pressure us into anything. We wound up working with a salesman by the name of Bernardo who truly exemplified what sales should be. Bernardo was deeply knowledgable, patient, and incredibly kind. I would recommend Frederick Subaru to anyone looking for a positive experience and a wonderful staff who truly cares about getting you in the best car for you!
This dealership ranks right up there with one of the... - AGolder
This dealership ranks right up there with one of the worst I have ever dealt with. I received an offer to buy a vehicle from them from a third party site (True Car) for a predetermined price which they refused to honor and wanted to tack on additional fees of $995 for "certified pre-owned" which was clearly included in the price quote.
The salesperson that I dealt with was absolutely horrible, he communicated poorly and was borderline rude. We were trying to do a deal for over 3 days and I eventually just had to walk away because they were just unwilling to compromise on anything at all, very poor customer service.
Their ad stated that they would do at home delivery because of Covid but they flat out refused and demanded that I had to come in person for no good reason. I really tried to make it work, I was approved for a loan but due to the distance(70 miles one way) and their refusal to deliver as they advertised I needed to arrange for someone to come with me to get the vehicle back home. Now in all fairness the delivery radius is 50 miles but I offered to meet within the 50 miles and that request was refused. I even offered to pay a holding deposit until I could get there the very next morning but again no compromises at all, basically it was their way or no way at alI so after all of the frustration I chose to take my business elsewhere. You have been warned.
Gracias Petra y Ysser, muy amables, regreso la proxima... - idh23
Gracias Petra y Ysser, muy amables, regreso la proxima vez y espero trabajar juntos de Nuevo, me ayudaron mucho.
Colin at Academy Ford is first rate and great to work... - Irvcranistan
Colin at Academy Ford is first rate and great to work with! He was very responsive to my questions, and concerns. He emailed/texted me with required information about the purchasing process and the vehicle details.
This is the worst dealership I've dealt with in my life.... - Bad dealership
This is the worst dealership I've dealt with in my life. All they won't is your money. Avoid this place by all means necessary. Emmanuel the guy who sold me my truck is one complete idiot. He will not return phone calls after the sale. He has lied to me a number of times about the vehicle I brought. The rotors are bad and they don't want to fix them and I'm under a warranty. Avoid this
We would like to thank Jillian and Claudia for... - Dodgeboy16
We would like to thank Jillian and Claudia for outstanding customer service. We had issues with our 2020 F250. Jillian took care of it immediately. While waiting on our truck, we decided to look at a 2021 F250. Claudia was an outstanding saleswoman. She knew what she was selling. We ended up trading our 2020 in for the 2021. We could not pass up the deal. Thanks again Hagerstown Ford for great service.We will recommend to our friends.
Ben was great to work with, very responsive to my web... - SawrabN
Ben was great to work with, very responsive to my web enquiry over the weekend. Helped me get the best price and the hassle free purchase experience. I would certainly buy it again and recommend to anyone looking for Ford Vehicle. -Thank you!
Sahand did great when working with him on purchasing my... - Bretholm
Sahand did great when working with him on purchasing my new Raptor! Very helpful and easy to work with!
Great service from Mark as always ! My only issue is... - Sandy
service from Mark as always ! My only issue is this response is tedious and eat too long and complicated. I only added this because you insist on a lengthy response instead of just allowing me to say how great the service from Mark always is !
Andy was easy to work with and was very communicative... - Jay
Andy was easy to work with and was very communicative during the whole process. I lived 85 miles from the dealership and he made it easy!
Made buying our new work van a breeze! Great people to... - R&R
Made buying our new work van a breeze! Great people to deal with and great pricing! We will be buying the rest of our work vans from here!
0/5 stars. based on Ford Ranger 2021 XL June-25-2021... - ford_ranger_fan123
0/5 stars. based on Ford Ranger 2021 XL June-25-2021 purchase. Two reasons why: I called first and ask for a quote on a Ford Ranger 2021. It was 26k. When I am on the lot--they said it is now 29k because of Covid and supply change. I walked off because I smell B.S. Then 20 mins later when I'm off the lot, they call and agree to 26k. Then they pulled my credit, and I got a 0.9% rate for 48 months payment with 3k down. Then several weeks later, I got a letter from Ford Motor Credit Company stating that they have to add-on additional 545.00 charges for "maintenance plan" that I explicitly said I DO NOT want at the time of signing. Once they have sold you the car, they could car less about customer service. I tried calling and emailing and have not heard back of the mistake. I will have to This dealership have sleeze energy all over it. Avoid at all cost.
Ammar did a wonderful job with my trade in! We had some... - Jkrsul01
Ammar did a wonderful job with my trade in! We had some complications, but he didn't stop until I was fully satisfied. Thanks again Ammar!
Good service on a front differential issue. Service had... - Wcbirck
Good service on a front differential issue. Service had vehicle for a week.
Service Advisor (s) kept track of the progress.
I want to make it clear. This review is not a reflection... - aakendrick
I want to make it clear. This review is not a reflection of the Dealership as a whole but this is an observation on a business process that is not logical to me and demonstrates the lack of flexibility dealerships having with dealing with customers. My interaction with William "Billy" Mensh the Koons representative did not sit well with me and I feel my only recourse is to express myself in this review regarding my dissatisfaction. I'm trying to sell my 2021 Cadillac XT6 I've owned since March and has only 8,453 miles on it. I was given an offer from Koons at 54K and I tentatively accepted the deal. When asked about their process to proceed Billy explained that I would need to bring the vehicle in, do some paperwork, and since I had a Lien with Navy Fed on the car they would send the payoff to Navy Federal and once they get the lien release from them then and only then would they pay me the equity owed to me. I asked so you would have my car and this could easily take one, two weeks or more. So I asked if I could take the check made out to Navy Federal to the branch the next block over, get the lien release once they verify funds and bring the lien release back and pick up my part of the payment (I have done this a number of times before). Without checking with accounting who according to him handle these transactions, Billy stated no! So I asked, they want to buy the car, not pay for it in full, but keep the car while I wait on the process to run its course with no timeline. Personally, I never heard of anything so Ludacris. In the USA, you don't get the car unless the seller gets paid for the price agreed to with a lien or without a lien. Dealerships like this want to control every aspect of a deal even when buying a car. I have never gone to a dealership, bought a car and they let me have the car without their money being fully secured first? If Koons Silver Spring Ford Lincoln sales processes are as bad as their buy processes. All I could say is run.........
Great Experience!!! Top to bottom first class treatment.... - leroy.broughton
Great Experience!!! Top to bottom first class treatment. Answered all my questions and willing to go the extra mile.
I bought a 2020 Chevy Silverado from the commercial... - Joejsmooth
I bought a 2020 Chevy Silverado from the commercial department! 1st problem was the brakes! It sounds like a metro bus when I stop, they had me bring it in and they kept the vehicle for four days to do a brake job and somehow it’s worse. I can’t get a honest answer if they will fix it! 2nd problem, I transferred my tags from my old vehicle to my new one and was still charged for new tags… When I asked about it I was told they would issue me a refund, well a couple months later and that didn’t happen yet either! I understand people are busy but to lie and scam people is UNACCEPTABLE!!! BUYERS BEWARE!!!!! READ ALL YOUR DOCUMENTS!!!!!
Your basic bait and switch scheme with Jordan. Drove 2... - NotHappywithaurveysoftware
Your basic bait and switch scheme with Jordan. Drove 2 hours for a car at $5k over, last minute switch adding $5k more! Nonsense. Do not trust them. Have purchased more than 25 cars over the years, never been lied too and played more than this group.
The folks help me out tremendously as this was my first... - Danielle
The folks help me out tremendously as this was my first time buying a vehicle Gesel and Shelly Samuels was very straightforward and Robert Meek was very patient with me
Johan Borges was awesome and deserves 5-stars but we... - daleg
Johan Borges was awesome and deserves 5-stars but we initially got linked with a less than acceptable "finance officer". We walked out on him. Ultimately the manager and Liam made things right. I will say again that Johan was absolutely awesome - as was Liam and the manager. Do not go to any other finance officer!
Didn't have the use of my truck for a week after purchase... - cbntmkr1979
Didn't have the use of my truck for a week after purchase due to a mold issue in the cab of the truck caused by the prep cleaner pressure washing the floor. They did provide me with a rental car to drive while they removed everything from the cab of the truck and replaced the floor covering at a great inconvenience to me. The salesman told me that this was not the first instance of this happening. I cannot believe that someone who works at a car dealer thinks you should pressure wash the inside of a vehicle!
Never buy a car from Koons Ford, or preorder one. I... - macheowner
Never buy a car from Koons Ford, or preorder one. I preordered a Mustang Mach E in July 2020 and it was delivered to Koons in April 2021. I was informed by the sales team that it had arrived. When I came by the showroom to pick it up, they said the car was not actually mine, and they told me the vehicle was a demo car from Ford. I found out a couple days later that it was my car, but it had been sold to another customer. Ted Bodnar, the sales manager, lied to my face about the status of my car! Ted intentionally deceived me when I had visited the Koons dealership, and his staff sold the car that I had specifically ordered and reserved months earlier. I had preordered this car with my specifications and had been working with sales staff to pick it up, and they sold it out from under me to another buyer. I did not give Ted or any member of the sales staff authorization to sell this car that had been on hold for me.
This entire process was very stressful since the information provided was contradictory and deceptive. Their customer service is appalling and the sales team was extremely hard to deal with.They never seriously tried to remedy the situation even after a letter was sent to the owner of the dealership. The whole process was unethical and unprofessional. Go to another dealer if you want to purchase a Ford. I ended up getting a Mach E from Al Packer's Ford in White Marsh and had an excellent buying experience there.
I just purchased a 2021 Mustang Mach-E from Lewis. I... - ivey.2014
I just purchased a 2021 Mustang Mach-E from Lewis. I have always been a Ford customer and love their products. The Mach-E is far from disappointing, it's a great vehicle so far. I couldn’t have been happier with the experience. Lewis was a great salesman and listened to everything I wanted and Debbie in finance was terrific. He gave me a very generous offer on my trade in. The whole process was fast and the service was extreamly friendly. I would highly recommend Crouse Ford and Lewis to anyone.