Great Service - Parts Department - ELBanks1
If you’re interested in great service from knowledgeable people, please go see Marc at this dealership for your automobile parts needs. I’ve been going to this dealership for 11 years. With my most recent experience being a combined service, I had issues with a dead battery and warranty concerns which I was assisted by my service advisor Joe Walsh for the warranty portion and Marc Strelser and Steve Nyhart for the purchase of the new battery. It’s very satisfying when a transaction or service is smooth and hassle free. I was treated and recognized as the loyal customer I am. Specially, I enjoy dealing with the associates from the Parts Dept, I always know Marc is going to take care of my needs because he’s very knowledge. He recommended that I could upgrade my battery for basically the same price but not just that he took time to explain the differences. There’s been multiple experiences from buying tires for my vehicles to accessories and I always get the same great service. As a woman, maintaining the maintenances of my vehicles, I never feel taking advantage of but informed and satisfied. If you love your vehicle (any make), go to Sheehy!
Great Service! - SMcRae
Tony is always professional and courteous. He goes out of his way to make my service experience a pleasant one! I recommend consulting with Tony regarding any service needs for your vehicle.
Top Reviewed Specialists At This Dealership
Internet Sales & Leasing
Internet Sales Manager
Quick and Easy Tacoma - Patrick Casey
Andy and Mike were both a pleasure to work with during our buying experience. My wife and I drove up from VA and were surprised at how easy the process went. We never felt pressured or uncomfortable during the entire time we were there ( which was not too long). I would definitely recommend looking at these guys for a laid back, low pressure buying experience.
Just great - Stampedefam
Just a great experience all around. David was helpful, friendly, no pressure and went above and beyond to help us out during and after the car buying process. Would definitely come back to see David and team again.
Carmen Jones Ford Fusion 2017 experience - Carmenpjones
I had a wonderful experience buying my first car at Lanham Darcars Ford. I worked with such an amazing patient sales women named Samuella Betts. She made my buying experience easy and comfortable. I would highly recommend her to others who are looking to invest in Ford motors.
Extraordiinary customer service and very quick service - Luckyseven
Very quick to meet my needs on a busy day.. Friendly, competent, and earned the praise of their supervisors, Excellent customer service skills. Able to complete more than one task at a time.
THE BEST EXPERIENCE EVER - Portene Pugh
I called Kim (service writer) at 10am and asked if I could bring my car in for service. She replied absolutely. I drove it there and the shuttle took me back to work. 2 hours later she called to tell me my car was ready.
Best Service Ever. Thank you Kim
Best experience ever with a car dealer. - Ja2017
Absolutely great experience working with Joe and Mark. Was able to test drive several F150 pick-ups before deciding on the one that best fit my needs. The process of looking at inventory, test driving, and working through the deal was handled very friendly, professionally, and without pressure. Elkton Ford has my trust and will get my business in the future as well.
purchase of new explorer - sharanw
I would like to inform you of our recent purchase of a Ford vehicle. Our salesman Christopher Graham Hinder was very knowledgeable and informative with all aspects of the 2016 Explorer XLT . We are very pleased with the SUV and the new color, Guard Metallic. It was a real pleasure working with the dealership, Hinder Ford; however this is not the first time we have dealt with them, but would highly recommend Christopher and the dealership to anyone interested in purchasing a Ford vehicle.
New vehicle - Lisa Saunderlin
I needed a new vehicle ASAP ! Pittsville Ford helped me get what I wanted with payments that worked for me. Left with a new 2016 SE ESCAPE. THANKS Pittsville Ford and. Craig R.
Honesty! - Elizabeth
Car dealers have have a reputation. We call one of the men at our local dealer "Mr. Oily".
Not so with Gordy.
He was transparent and honest and completely refreshing.
Got a great deal on a new car and on my trade-in - DGress
I bought a 2010 Subaru Outback from Diehl's and traded in my Ford Ranger. Overall, the experience was great! I travelled from northeast Ohio to purchase a vehicle that was listed on CarGurus - the original posting had no photos, so I got in touch with the dealership and they were quick to reply and very helpful. They gave me very fair price on my trade-in and the whole experience was quick, simple and very efficient. The sales staff - I talked with Eric from beginning to end - was very friendly and helpful. If I were in the market for a vehicle, I would definitely buy from here again!
Taking care of business - John S.
Scheduled my 2014 F-150 4X4 to have front leveler struts installed. The service advisor I dealt with addressed my need to get back to work and made sure the install was done promptly. Very pleased with his efforts and from what I have seen the mechanic done a nice clean job.
Service Department is beyond Horrible!! - Michael Berning
Koons Ford Baltimore is absolutely the worst! I bought a 2013 Ford escape from them about 8 months ago. My 1st complementary oil change was a disasster. Paper mats left on floor, paper hanging from mirror, grease on driver and passenger seat, computer was not reset for oil change reminder, sticker read the same as when I bought the car 5000 miles earlier.
I called Service manager and she said she was sorry and that I would be given 2 free oil changes and she would send new window stickers out, again they read the same as when I bought the car.
In the meantime Ford sent me their survey which I filled out because at this point people need to know about them. I filled it out and received a call from the service manager stating she was taking the oil changes back unless I removed my review. I won't but also won't buy another car from that DUMP!
Wonderful! - Stephanie Cannon
I had a great experience getting my car serviced at this dealership. The General Manager was fantastic at making sure the experience made me happy and that the issues with the car were taken care of. The service was very friendly and they knew what they were doing. Thank you for a great experience. If you need to get a new car or get your Ford/Lincoln serviced this is the dealership I would go to. They are remarkable.
Good visit! - carguy bruce
We had a good experience working with the salesman and there was no pressure. He gave us great details on use of all the functions of the care. He never seemed to be in a hurry.
experience with Waldorf Ford - rensmith60
Walked into the dealership on October 22nd, met with Dominic Delph. he was the used car salesmen that I worked with. I immediatley told him I wanted a new vehicle, he escorted me to the new car sales and I picked out a car and test drove it. The experience I had was amazing, I explained that I wasn't a patient person, he has me fill out a application, took it to Reggie Rainey and they submitted it. Mr. Rainey said that rather than have me wait he wanted to submitt it to another place on Monday of which he did. I got an approval on Monday and Monday evening I was driving out the lot with a new car.
Service department disappointment - Mrs. A.
I purchased my car with Century Ford of Mt Airy and had all of the service performed at Century Ford. Two issues recently came up and had my car in with Century Ford service department for 3 weeks and claimed they fixed my car. Three weeks later, my car started up with the same two issues that Century Ford claimed they fixed. I returned my car for the second time and they stated "they couldn't find anything wrong with my car". I was told two different stories from the Service representative and then the Service Manager within two days. They have lost a loyal customer due to them not willing to try and work with me and fix my car but just say that they couldn't find anything wrong with the car. I hope they will treat other customers with better service and courtesy then what I was given.
By far the best ever to buy vehicles - Shelly Rodriguez
I brought a car from hertich on a Thursday took it home decided that I didn't like it because it was to small.Took it back Friday morning Louis Risher is the best salesperson ever he didn't get mad at all got me a car I was ? with made my day.Oh and the papers got signed on Thursday for a car I took back because I wasn't ? and he smiled and said OK let me talk to the boss.go Louis👍
Stay Away - Ericgaister
STAY FAR AWAY FROM ACADEMY FORD IN LAUREL!!!
I started to help my son research a car Monday, October 2, 2017. Our search began on the Internet as most searches begin today in every industry. After hours of research comparing dealerships and prices, we found Academy Ford in Laurel. They had the exact car my son was interested in, a new 2017 Ford Focus SEL Black exterior, Black interior with an advertised price that was within his budget, $13,361.00. Erron from Internet sales called within seconds of filling out the online form.
My son spoke to Erron and asked specifically what the price of the car is. Erron told him the price was $13,361 as stated on the Internet. I continued to do a little more research to find out that Ford has a couple of incentives that would lower the price of the car. My son called back to ask about the incentives. He asked to talk to Erron; however, he was gone for the day. My son was now talking to Jacklyn in Internet Sales and put her on speaker phone so I could hear what was being said. My son asked about the incentives and so told what they were. There is a $500 Military Bonus, a $500 First Responders Bonus and a $500 Student/College Grad Bonus.
The afternoon was slipping away and before we knew it, it was after 4:30pm. I called back and spoke to Jackie in Internet Sales. I questioned the incentives and bonus’ and asked again what the price of the car is to which Jackie quoted me once again $13,361.00….I then asked if they would hold the car for us until tomorrow, Tuesday, October 3 as we were coming from Baltimore County and it is an hour drive. Jackie said I would have to put a refundable $500 deposit down for them to hold the car. No problem. I gave her my credit card number to hold the car.
We arrived at Academy Ford in Laurel at 2:00pm Tuesday, October 3 as planned. The car was waiting for us right out front. The next thing we know three, not one, not two but three salespeople greet us! If this isn’t an intimation tackle maneuver I don’t know what is. I take one look at the price of the car and I know there is no way we are buying this car for the quoted price. I say something and they lead me into the offices to sit down.
I ask what is the price of the car? To which Eric, the salesman asks, “Are you active military, a first responder or a student or recent grad?” No, I am not. Then you need to add $1,500 to the price of the car you were quoted. He then asked if I was a Ford loyalty customer, to which I answered no….then you have to add $4,000 to the price of the car. So, the $13,361.00 quoted price of the car is now $18,861.00 plus taxes, tags and destination fees. I said this is NOT what we were told on the phone. Eric went to get his manager, which just happened to be one of the trio who met us outside. Malcolm Eric, who said he was the manager, started the song and dance….and I told him I spoke directly with his employees in the Internet department….and I asked what the price of the car is….and they gave me the same number as advertised on the web. It is not like I didn’t ask several times what the price of this car is. Malcolm Eric told me he instructs them to not tell the truth….so he can get people into the dealership. This is nothing more than Bait and Switch! It is deceitful and disgusting. For a dealership whose motto is “Honesty and Integrity” they fall WAY short in both. Why does car buying have to be so difficult and confusing? Because of deceitful, dishonest and deceptive dealerships like Academy Ford in Laurel, whose only goal is to use advertising designed to deceive or mislead customers deliberately. Do yourself a favor….STAY FAR FAR AWAY FROM ACADEMY FORD IN LAUREL!!
I brought my car in for regular service and some body work. - Karen
They did a fabulous job!! The customer service was great! They kept me informed during the entire process. My car was ready on time, washed and cleaned.
Good maintenance check up - budypatchz
I do enjoy going to get my check up with Len Stoler. I am not disappointed any time I go. Thank you all for your work.
Easy enough... - none
I've never been a fan of new car buying. It always seemed to be more painful than necessary. I turned to the Chase/TrueCar buying service to see if the process would be any easier. It really wasn't. The salesman, Juan, that I accidentally corralled by going to the Lindsay used car lot instead of the new car lot, was patient and put up with all my questions. Mr Mlynski was helpful in facilitating the process. Nicole Smith certainly made the closing process easy and painless. Not real happy with the Lindsay finance department for having sent me an email telling me that my third party loan was not approved and that I would have to return the vehicle to them, especially considering they had already been wired the money from the bank. Nicely done!
Preston Ford has a culture of bad customer service - DoItRight
The Preston Ford experience started out really well, our salesman, Selbe was great, to the point, had good answers, didn't waste your time, loved it.
When you look back on what upsets us with Preston Ford and their horrible post sale customer service, it is totally at odds with their behavior while they are making the sale. We looked at the truck and then went to check out a few other dealers. In the period of the hour that we were gone we got more than 10 calls, some from Selbe and some from Chris Marks, the GM. Funny, how they had the time to make all those calls in the lead up to the sale but for a question and concern that I had after we drove it off the lot, no one seems to have time to make a return phone call . I 'reached out, then reached out again...then reached..you get the point, no one is calling me back. Funny how they ask for all your info to stay in contact as the sale is going down but must lose it very quickly after you drive off the lot!
My advice would be to say Buyer beware- the culture of bad customer service begins with their VP, David Wilson, whom I called several times asking for a return phone call. He is the one that actually sent us the email inviting us to call him PERSONALLY should we have any questions... Hmmm. I would tend to think he may have never got the message except that I know he did, I talked with his assistant. Oh well...We came home with a beautiful truck, but along with that it would have been so sweet to not only say we had a great buying experience, but also that Preston had wonderful customer service after the sale, which they do not and that is important for the longevity of a dealership. You can get away with crappy post sale customer service for awhile but most of us are smart enough to get burned once and move on. We know there are too many good dealers that offer tremendous post sale customer service. Preston Ford was just not one of them in our case so buyer - Beware!
Great experience! - Will Kennedy
Brought my family in to purchase a used Fusion. Everyone from sales to finance was a pleasure to deal with. Ira was so nice to my kids and my wife commented on much better this buying experience was then hers at the Acura dealer where she bought her car. Not a fancy showroom or flashy promos, just a soild place to buy a car. We will be back...
Accommodating, polite, informative, attention to detail.... - John Callahan
So fortunate to have Denton Ford only an hour from our home. For a solid month, I researched pickup trucks, Ford pickup trucks, and at least 6 different states trying to get the right truck for me and in our budget. I was just about cross eyed when I was finished. I kept going back to Denton Ford because their price was the closest I could find to our budget. I gave them a call and told them they had to pick up trucks that I would like to test drive, in no time at all they had them both on their lot for me to come look at! My wife and I showed up and couldn't believe just how pretty both of them were. I was feeling very very under the weather and honestly did not even want to be there. Betsy came in on her day off without complaint so my wife and I could test drive both of these trucks, she was happy as a lark! After my wife and I drove Each truck, I got in our car and felt like I was dying! My wife Linda, went inside and talk to Betsy and some of the other employees about the trucks for me. We still needed the price to come down pretty significantly to put one of those trucks in our driveway, and to be honest I didn't think it was going to happen. What's that saying.... Nothing ventured, nothing gained... So, they did a credit check on us and our credit wasn't absolutely perfect by any means, but then again it wasn't bad. They stretched our payments out over 84 months and got our payments really close to what we needed. But really close isn't the same as what we needed. At that point I still wasn't sure what was going to happen. My wife and John went back and forth on ways to make it work and lo and behold between John and whoever he was speaking with on the other end of the phone they put it in the pocket, that beautiful truck is now sitting in our driveway. I will forever be indebted to Denton forward for helping us get pretty much my dream truck, at the monthly payment we can swing. So hats off to you Denton Ford, anyone I come across that is looking for a vehicle I will be sending them towards you!!! My son already knows about you guys and he is going to be buying a new truck within the year he thinks. Sorry but then again not sorry for this long review but that is how it went down. My wife and I now are the proud owners of a Ford F-250 XLT crew cab pickup truck, the color of it is a white gold metallic with a tan/camel interior. Happy Happy Happy
Jay & Linda Callahan
Two Thumbs Up - Shauna D Walker
I purchased a White 2014 Hyundai Sonata Limited Edition and I am Truly in Awe of my xxxxxxxxxxx! She is a Beauty! My sales Guy Randy was amazing he got me the Best deal for my Trade and I am Very pleased with this Outcome!
Cary in service was phenomenal - flynnde
Visiting from out of state we were panicked when our door handle came off of our 2013 explorer. Cary in service was polite, professional, knowledgeable and went above and beyond to help us.
We owe a huge thanks to Cary!
Service department needs help - pickupman227
I was 1st in line for a Saturday service, "The works". The scheduled service went on a timely manner but the closing of the work order did not. My truck was sitting outside the service entry for 25 minutes before I was told it was competed.
Al Packer's White Marsh Ford