what a great experience getting my car service, on time - EPHRAIM6194
what a great experience getting my car service, on time and out reasonable thank you
Top Reviewed Service Specialists At This Dealership
Quick lane always fast, accurate & Friendly. - walterjholthaus
Quick lane always fast, accurate & Friendly. I have been a loyal al packer customer for a while & cant say enough good things about the quick lane staff. Sum up thief service “Gold Standard” thank you Quick Lane.
I cannot say enough good things about Sheehy - nyyankees215
I cannot say enough good things about Sheehy Gaithersburg! This is always the first place we go when we are looking for a car and sometimes even when we’re not. We weren’t looking for a new car, but ended up purchasing our 6th car from them this weekend. Armik, Corey and Dave always go above and beyond. They are not only super helpful, but courteous and always professional, making the buying experience great. If you’re in the market for a car, I highly recommend Sheehy!
Notifications before unscheduled work was performed was - Anacostia59
Notifications before unscheduled work was performed was appreciated. Vehicle was returned when promised. Thanks for the exterior was. Dave was very polite and professional.
Professional atmosphere. Keeps owner abreast of issues... - vvparker
Professional atmosphere. Keeps owner abreast of issues with vehicle. Knowledgeable service team. Always willing to answer questions.
The service was great the service rep was great to work - haroldmcfarland
The service was great the service rep was great to work with, will be a repeat customer.
In January of 2021 I was told a new transmission was - brownrodney
In January of 2021 I was told a new transmission was installed in our 2014 Escape. Yesterday 8-2-2022 I was stranded in Delaware with a transmission problem. The car was towed to Safford Ford in Salisbury the same day. During the break down I made several calls to the service department and was told by two service advisors there was 2 year unlimited mileage warranty.
When the transmission was installed in 2021 I was told the transmission had a 3 year 36000 mile warranty. When arriving to the dealership I was asking a service advisor,why was their only a two year warranty on the transmission? She indicated it was a refurbished transmission. As a surprise to me I thought it was a brand new transmission installation. Anyway Safford for was going through an ownership change to Pohanka. There was no service manager there , so i asked to talk to the owner. No surprise to me there was no owner either. Any way I paid 5800.00 which is a new transmission price. Beware, you are not getting a new transmission they won't tell you this when they install a transmission. There is nothing on the receipt indicating it was a refurbished transmission and nothing indicating the warranty. Safford Ford has a serious integrity problem. I'm very disappointed because they have done all the service work on this vehicle. There have been other problems but this last one has really pissed me off.
All the folks at Diehl's are awesome! - terryldeal
All the folks at Diehl's are awesome! I am a widow and I am treated with respect and honesty every time I go there.
Great service from Mark as always ! My only issue is... - Sandy
service from Mark as always ! My only issue is this response is tedious and eat too long and complicated. I only added this because you insist on a lengthy response instead of just allowing me to say how great the service from Mark always is !
the most awe inspiring moment totally mind blowing - ralph.dantley57
the most awe inspiring moment totally mind blowing experience Mr Homer my sales rep gets 100 stars for the sales experience i had i feel that Mr Homer and how he treated me as one who had no idea/clue or desire for a New 2022 car but once talking to Mr Homer about other things next thing i know i am in a new 2022 Ford ECOSPORT talking about salesmanship Mr Homer and the financing team their at LINDSAY knows how to get you rolling Brand New another 100 stars to the financing team GO LINDSAY Thanks
Customer service is a joke. - maryplath
Customer service is a joke. My a/c wasn't cooling so I told them that and after a $230.00 non-negotiable charge they agreed! Then they charged $470.00 more to charge the system. Total $700 which took a week. PLEASE, AVOID THIS DEALER.
Jul 6, 2022
Took us 6 - ambientinsider
Jul 6, 2022
Took us 6 months to locate the struts (none were in stock anywhere in the US), then took us 1 month to set up the appointment only to sit at the dealership. The Service advisor said the service would take 4-6 hours. After the 6th hour, The van was never taken into the shop and no work was performed. I got my keys and left. This makes the 3rd time we've attempted to use Apple Ford, Columbia, Maryland in the hopes of having work done on our Van. This dealership/service center is off limits, permanently.
My 2019 Ford F-150 has been at Koons Ford of Annapolis - Intense55
My 2019 Ford F-150 has been at Koons Ford of Annapolis since Feb. 8, 2022. I haven't received a full diagnosis yet and any contact I've had with the service advisor was initiated by me. The last message I left for the service adviser was the 25th of March and he as yet to return my call. I fully understand supply issues however what does a supply chain issue have to do with customer service. I would think after being without my truck for over 2 months the least Koons Ford of Annapolis could do is offer a loaner but again since they haven't contacted me I guess that would be asking to much. I strongly suggest anyone considering Koons Ford of Annapolis should think twice about taking their business there, here is to hoping I get my truck back before May.
BUYER BEWARE……. - jfzapf
BUYER BEWARE…….Service is terrible. Scheduling service appointments over 6 weeks out. Hope you don’t break down and need it fixed promptly. Went in to look at a new truck that caught my wife’s eye.New car salesman refused to budge off of the actual sticker price, he stated most places charge over sticker. xxx? No incentives from Ford. Called general manager jp bishop and left 2 messages, with no return call.
I want to say thank Bob Davidson service department. I... - Smfin1467
I want to say thank Bob Davidson service department. I purchased a 2015 focus from here back in November and I decided to take it here for an oil change. The service department was very friendly and stood by their product. When I left I immediately called my brother-in-law and shared the positive experience. I will definitely be back. Thank You
Best service I’ve ever experienced - Chip Fatzie
went To Frederick motor co they told me it would be two weeks before they could look at my vehicle note I have premium care extended care the best warranty ford sells and I purchased the vehicle from them I walked out mad!!! So I went to century ford in mt Airy from the time I walked into the service department i could see a big difference very professional Paul was my service writer he said they could look at my vehicle tomorrow I got a call the next day it was finished what a service department they have earned a costumer for life.
Exceptional all the way around - Beverly J
After receiving my car back from another local body shop I was totally devastated. It was horrible. My gray Cadillac CTS4 was 2-3 different colors/hues (GREEN). I was impressed with Criswell from the moment I drove onto the parking lot but the professionalism of Kevin Fleegle and Greg Harrell blew me away. The went over my car like a surgical team... every nook and cranny. They showed me all of the flaws and explainEd in layman's term how their resolve. The end product far exceeds my expectations. My car looked like it came straight off the showroom floor... SPECTACULAR
Horrible service - Carp1
Took company truck in March 14, 2018 for recall work. Instead the service technician broke door latch during recall work. Told me they’d call me when replacement part came in but until then I’d have to wind down my window to get out of my truck. Gee thanks right. Wouldn’t have been a big time if would’ve been taken care of at end of March like they told me. After calling several times with same answer-“ I told you we’d call when parts came in”. I’m in awe now that 50 days later a 5 star so called company hasn’t resolved this issue. My truck worked fine before going there.
If I get in a accident tell my kids it was your fault I couldn’t get out.
Took our 2008 Mustang into Chris for body work. They did... - JCarmines
Took our 2008 Mustang into Chris for body work. They did a great job on the car and detailed it so we got it back in sparkling condition. We scheduled an appt ahead of time and everything was ready when we showed up and took a minimal amount of time to check in and get a rental car. Car was ready when promised.
Service Department - steve123
I was giving a written proposal of $99.99 for a wheel alignment on a 2014 F150 truck. The bill came back at $111.60 and when i asked the service manager why it was higher than the proposed amount he said it was for "shop supplies". When i asked him what supplies were added he could not tell me but said that everyone is charged for shop supplies (this was for wheel alignment and no disposal for oil or other items were required!) I told him that this was a rip off and i would not come back to that dealership. He said did i want to talk to the owner and i told him no and reiterated that i would never come back there because it is a price gauging establishment!
Do not go there!
Service dept save the day - Caliche64
Last Tuesday night at 10 pm I was on the highway and the rear tire on my rental was slowly but surely folling into pieces. I had an early fly to Ft Lauderdale and there was no time to have this fix.
Tom and Victor decided to open extra-early and fixed the tire. I was on my way before 7:30 AM and made it to my hotel and then to JFK on time.
They saved my vacation.
Excellent service at reasonable cost - wren
After visiting Norris Honda and Firestone regarding a repair, I chose Graff's, as they seemed more confident about doing the job than Firestone and much less money than Norris Honda. Honda said they charged so much because their mechanics were certified - I asked because I knew the job did not take much time and the parts were not that expensive. Anyway, the job was done well by Graff's and within my budget. I recommend them.
Banister Ford of Marlow Heights