47 Maryland Ford Dealers

Dealership easily made an adjustment on the maintenance - gregrudigier

Dealership easily made an adjustment on the maintenance when needed. I like the “Works” maintenance feature. Dealership provides appropriate reminders. All employees have a welcoming and pleasant demeanor.

This service department accommodated me for a recall - mtsm_peake

This service department accommodated me for a recall service when I came at lunchtime and most of there staff was on break

The sales Manager Mike helped me get into an amazing - jmbrownmd815

The sales Manager Mike helped me get into an amazing vehicle at a great price. They really put extra effort into the whole process of making sure im comfortable with the financing. Couldnt ask for a better experience.

The exception to the “dealership service dept” rule! - Prmojodj

The exception to the “dealership service dept” rule!!! Wish I would’ve found them sooner!!! Needed extensive repair to my Expedition, tried other dealerships and even highly rated local shop in Parole, MD area… all were a disaster and the typical money farms! Thankfully found Upper Marlboro Ford and Shane who quickly accessed the issue, game me the true no nonsense diagnostic, cost and timeline… and kept true to their word, no up charges or surprises!! Would 100% recommend Shane and Upper Marlboro!

When I take my vehicle to Al Packer Ford to have it - cmagruder53

When I take my vehicle to Al Packer Ford to have it serviced, the service rep explains to what needs to be serviced. They also let what other services my vehicle might need in the future.

Curtis Ford & Cory Ford did a sensational job helping me. - aip

Curtis Ford & Cory Ford did a sensational job helping me. 1st Class service. The Best! I am leaving for a 12 hour drive and the light came on to get my oil changed. Without any hesitation, Curtis - Service Manager took me right in and made sure my car was in tip top shape before my road trip. They rotated my tires, checked the car totally and I drove away with a clean shiny car, new windshield wipers, new battery and feeling like the Most Important Person in the World. The Service is beyond amazing and the entire team totally Rock. Thank you Curtis and Team!

Worked with Kyle on purchasing a new F150. - z0lt3c

Worked with Kyle on purchasing a new F150. I really appreciate his quick response to text messages and his transparent, up-front pricing. Drove about 4 hours to reach him, and passed many Ford dealerships along the way, none of which would match the deal being offered by Pittsville. Pickup went smoothly, I was in and out fast and the deal was exactly as Kyle promised. Recommended!

So, at my age have had my share of dealership experiences - Nick

So, at my age have had my share of dealership experiences and without question Preston Ford was the single best experience I have ever had. From Jacob in sales, to the folks in Finance, to the delivery dude who drove it all the way to NJ. My plates even showed up in record time. No dealer near me could touch their deal, just an overall amazing experience with Preston Ford. Needless to say I will be back for sure.

Good dealer pre owned have excellent service they - pclaudia7774

Good dealer pre owned have excellent service they explain everything and good price .I recommend this dealer

Excellent Quality Service, The service I received was - morrisjj624

Excellent Quality Service, The service I received was thorough and completely explained and provide in an extremely professional manner. My Ford Taurus required a water pump replacement on the V6 Duratec engine. This is an extremely difficult job and I would highly recommend and trust Century Ford for any similar service you might require.

MIKE Weatherman did a great job fixing our 2020 Escape - Pagebh

MIKE Weatherman did a great job fixing our 2020 Escape this morning. Thanks so much!

Great staff and good selection of vehicles on hand to - M

Great staff and good selection of vehicles on hand to choose from. Always a welcoming and honest experience.

Buying a car was not my favorite task- but they made it - ywrn

Buying a car was not my favorite task- but they made it easy to do. Helpful and friendly.

Great mobile service. - calhubler

Great mobile service. I plan using Sheehy Ford for all my service. It is so easy.

Ben Diehl has always taken care of me when purchasing a - srprudni

Ben Diehl has always taken care of me when purchasing a new vehicle. The service dept is great to work with also.

During my most recent service visit at Prince Frederick - Daofmd

During my most recent service visit at Prince Frederick Ford, I received a friendly welcome and the service performed was very efficient. I also appreciate the important information communications provided by the service manager during checking in. I usually wait so this information is valuable to me. Thank you!

Meagen,Service Associate was to"OUTSTANDING" My second - larry.young9964

Meagen,Service Associate was to"OUTSTANDING" My second visit for my MKZ at Lexington Park MD Ford dealership. Meagan is a " go to " person. She handles your vehicle needs with a "I care service attitude".

One big screwup on the finance side you did not send all - jacksorensen1121

One big screwup on the finance side you did not send all information needed for my contract with Ford Motor Credit bought the vehicle on April 6 and still no contract from Ford credit like the vehicle I bought but finance screwed up how long before I get my payment monthly payment book

Today Nov 6,2025, had an appointment for 8:00am , came - Mihaidandara

Today Nov 6,2025, had an appointment for 8:00am , came here, after 1h and 45min off waiting, they didn't even start checking my vehicle, I ended up scheduling another appointment with another ford dealership. Horrible customer service, choose another location, rude and disrespectful.

Was very impressed with the vehicle as displayed on the - mlbzahn

Was very impressed with the vehicle as displayed on the web and even put paperwork in sight unseen. It took an additional 4-1/2 hours to finalize everything. Upon arrival the vehicle was parked in front and ready for a test drive. While you would think knowing we were coming in that morning that they would prep the vehicle to showcase it in the best way, This was not the case. A layer of dust was all over the vehicle, making it difficult to walk and review the vehicle. While I understand that this is a used vehicle the passenger door was missing its lock actuator. (Dealer promised to order and install) The mirrors needed to be swapped out, because one didn’t work. The middle rear brake light was broken but operational. (Dealer promised to order and install) The rear door rubbed and made noise when opening, until I adjusted the door. The passenger windows glass is scratched, along with the trim. Again I understand it’s a used vehicle! The Carfax is clean but the front lights have scratches that are consistent with damage from an accident, which I am going to have to replace. There was no movement on the price and I left $600 on the table with my trade. While some will say that’s my fault you are correct. But the vehicle was not purchase ready. Which was disappointing. This is my 2nd used vehicle purchase and I should have done a better job reviewing the vehicle. I don’t regret the purchase. Just feel that with the items we have found after taking it home, that the price should have been adjusted to accommodate these out of pocket expenses.

Devin’s Mills at Hagerstown Ford is the best. - Hmrun01

Devin’s Mills at Hagerstown Ford is the best. Very helpful and courtesy. Very knowledgeable of products and services

Bottom line up front: Expect the bare minimum required - jknudsen05

Bottom line up front: Expect the bare minimum required by contract or law with sub par customer service. Poor experience with DARCARS in Lanham, Maryland and with national Ford Customer Service. Background: I brought my Ford in for transmissions problems covered by extended warranty. The service department did not correctly diagnose all the issues on the first or even second try. On the third try they finally fixed the transmission. I was not provided a loner and only received the bare minimum required rental assistance of 10 days, even though they had my car for 6 weeks (Ford logistics couldn’t move parts quickly), through Thanksgiving, Christmas and New Years. To top it off, I had to move to my new work assignment in Florida while they still had my car. I had to fly back 2 weeks after moving to pick up my car and drive it back down. I’m a single car household so I had to get a rental for the majority of this time…I’m out a few thousand extra dollars in rental fees and flights now because their service department couldn’t fix my car on the first or even second try. And to top it off, even to get the $350 for the 10 days of rental assistance it took them two and a half months to get that to me. I wasn’t expecting 100% coverage of these expenses, but even an attempt at extra coverage would have shown some ownership for their service quality and some compassion/empathy for my situation. I have been a lifelong Ford owner and now I’m questioning why I would want to continue to do business with this organization at any level.

Extending my thanks to Joe Porter and his team at Bob - Mike B

Extending my thanks to Joe Porter and his team at Bob Bell Ford (used car dept). I had a completely hassle-free process today when I went in to purchase a pre owned Hyundai Veloster. I'm thrilled with my purchase. From not getting a gazillion phone calls from the dealership to feeling heard and understood every step through the deal, I can say it couldn't have gone any better. If you're in the market for a pre owned vehicle, ask for Joe. Thanks again guys.

Everyone was great, even though buying any vehicle takes - kittyknill

Everyone was great, even though buying any vehicle takes some time, they were efficient, professional and very helpful. Extremely satisfied with my purchase and with the expertise/experience demonstrated by Da'raune and John from this dealership.

Corey was very knowledgeable and friendly. - Nelson and Lisa

Corey was very knowledgeable and friendly. It was a no pressure/efficient experience. Highly recommend Corey!

I had an exceptional experience with Koons Silver Spring - bpercich

I had an exceptional experience with Koons Silver Spring Ford, all handled remotely—and it couldn’t have gone more smoothly. Johnathan Rafiq and Marc L. Bortnick were incredible from start to finish. They took the time to truly listen to what I was looking for, understood my needs, and made it happen—without me ever having to step foot in the dealership. They even brought the car directly to me for a test drive, which was a game-changer in terms of convenience and customer service. Johnathan was professional, responsive, and patient throughout the process, and Marc made sure everything came together seamlessly. It’s rare to find a dealership team this attentive, efficient, and committed to making the experience easy and stress-free. I’ll absolutely continue to work with them for future purchases and highly recommend Koons Silver Spring Ford to anyone looking for outstanding service.

We had bought our F150 back in 2021 at Plaza Ford. - QuickRick

We had bought our F150 back in 2021 at Plaza Ford. At that time they were terrific and Ford X Plan purchase capped any “ not required by law” doc fees at $150 or less. Originally we were going to purchase our Florida car in Florida because it was easier and less stressful (we live in Florida 6 months and MD 6 months) . My buddy who is a Plaza Ford fan said “ oh buy from these guys instead, they’ll do so much more for you than a Florida dealer “ Fast forward to the deal: they were very rigid as to the dealer doc fees. On the contract it states “ not required by law” but try and get out of paying it…it’s an entitlement that MD allows them to charge. It’s actually an optional dealer fee sort of like a tip. They could charge $0 or $800 allowed by MD. It gets taxed so it’s additional profit for them not a requirement. When I dared to get this dealer charge discounted it was like I was being unreasonable ( in 3 past deals I simply asked for a discount $799 in my case off the bottom line). ** Don’t bother with Plaza Ford, something has changed in the past few years and writing the owner who did not respond, tells me lots-can’t be bothered with me. I was ready to be a loyal Plaza Ford customer. I was talked into buying from them. We drove many miles out our way to buy at this dealer. In hindsight, all the fees and add-ons made this deal costly. Truth is that there’s nothing special about them over any other Ford dealership. It’s a pity because my last experience with Plaza was better. ** a document fee is an arbitrary fee that some dealers charge. In California they are capped at $95 not $799 so—it’s a a profit center for them. Don’t make my mistake, early on ask for no doc fee or a corresponding discount on the bottom line to match that fee. This can be done and I have on 3 car deals successfully. It’s too late for me at Plaza Ford but not you. Be prepared to walk if they tell you “ everyone pays this” .

Nikki did a fantastic job working our deal. - Pam

Nikki did a fantastic job working our deal. She let us know step by step what she was doing. Once we got to F and I Donna Tolley was so polite and very helpful and patient getting us through the paperwork. A simple cold call by Kyle Biester is what got us into our brand new vehicle! Thank you Safford Ford!!!