AlPacker Quick lane - Kb2018
I always feel at ease when I go to the quick lane! Dave Worth does a super job! I am glad he is there. Makes an easy choice for me when I have to have my vehicles serviced!!!!!
Top Reviewed Service Specialists At This Dealership
Quick Lane Manager
Outstanding customer Service - Today! - Joe of Glen Burnie
This outstanding review comes because the Service Mgr, Mr. Curtis Ford took personal corrective Leadership Actions to remind his team that customer service is paramount in keeping loyal customers to return to Apple Ford! Mr. Ford demonstrated to me and his team by taking accountability and responsibility of work performed on my car this morning. He keeping his commitment in providing me the best work Apple Ford can deliver made me feel valued and supported in knowing that Apple Ford provides only the Best and Professional maintenace service without question. Moreover, when it comes to driving a Ford product on the road with my grandchildren, Mr. Curtis Ford made me feel assured and confident that I've been given the utmost professional service by his team and company! Mr. Ford made my day, today! Thank you, Sir.
Quick Lane Advisor
Did the oil change but didn't tell me my front light was out - CBBJR1954
I scheduled this maintenance of oil change, recall and vehicle check but forgot my driver side light was out. I was surprised they did not see this which means I have to bring it back again
Great experience - muneerz
Jason M. and the service manager there are both extremely helpful. I needed new brakes when I went in for service, and they took care of everything start to finish. I'll definitely be going back.
Assistant Service Manager
Exceptional all the way around - Beverly J
After receiving my car back from another local body shop I was totally devastated. It was horrible. My gray Cadillac CTS4 was 2-3 different colors/hues (GREEN). I was impressed with Criswell from the moment I drove onto the parking lot but the professionalism of Kevin Fleegle and Greg Harrell blew me away. The went over my car like a surgical team... every nook and cranny. They showed me all of the flaws and explainEd in layman's term how their resolve. The end product far exceeds my expectations. My car looked like it came straight off the showroom floor... SPECTACULAR
Very Personable - itoldya14
Great service center, very honest and reasonable!! Great Family business, care about their customers!! Service found a leaking axel seal while rotating the tires,quickly order the part and schedule another appointment to install part!!!
By far the best ever to buy vehicles - Shelly Rodriguez
I brought a car from hertich on a Thursday took it home decided that I didn't like it because it was to small.Took it back Friday morning Louis Risher is the best salesperson ever he didn't get mad at all got me a car I was ? with made my day.Oh and the papers got signed on Thursday for a car I took back because I wasn't ? and he smiled and said OK let me talk to the boss.go Louis👍
Excellent Service! - Aeywa
I highly recommend this service center and body shop...nice, courteous, and most important extremely knowledgeable technicians.. My Jeep was a mess after someone backed into it. Looking at it now, you would never know. Great work!
Customer Service is Awesome! So amazing! - Honor
I highly recommended this dealership! The moment I walked in the doors - I was approached with friendly smiles. Over the last 12 years - I have purchased 5 Mercedes vehicles from this dealership. My representative during these years has been Mr Celestin Lovence - who has spent numerous hours in ensuring that my needs in the vehicle are met. Throughout the years, Mr Lovence kept in personal contact with me and husband and this last purchased has been a phenomenal experience. He is truly committed to the highest quality of character service!
Service dept save the day - Caliche64
Last Tuesday night at 10 pm I was on the highway and the rear tire on my rental was slowly but surely folling into pieces. I had an early fly to Ft Lauderdale and there was no time to have this fix.
Tom and Victor decided to open extra-early and fixed the tire. I was on my way before 7:30 AM and made it to my hotel and then to JFK on time.
They saved my vacation.
Excellent Service - KAC
The service provided is excellent - the employees at this location are helpful, knowledgeable, honest, trustworthy, and reliable. The scheduling operators are also very friendly and always find a a day/time that works with your schedule. They also have a shuttle service, if needed, and Robert is a pleasure to drive with and is always prompt. I have recommended Heritage to my family and friends. They had a great experience also and Kimberly and Diane were very helpful and fast. I have been able to drive directly to Heritage when my car had a problem which they timely fixed and the repair was at a good price. You never have to wait too long. I have even taken my car in when I heard a noise and they explained why there was no problem - they are extremely honest. The prices are also very reasonable and they have coupons.
Service Advisor makes all the difference - SB-Abingdon
I have been taking my car, purchased from Jones to this service center for years. Taking advantage of, and using the Jones for a lifetime for the last two years Zachary Jubb has been my service advisor. If I have an appointment with another tech and he sees me he takes on my vehicle no questions asked. I have his personal cell as he has mine for any direct concerns or questions I may have. I fully trust him with my vehicle and know that he has my best interest in mind. I used bring my husband just to have the, "man card" in my pocket, but with Zach there is no need. Zach- thank you!
Professional service while you wait - Vwilson
Bought my 2017 Fusion in for regular maintenance. Sheehy Ford Gaithersburg was extremely professional and provided excellent service while I waited. They also offered a free car wash, comfortable waiting area and refreshments.
Length of time was reasonable. - Regina Ann Clark
1. Customer service was excellent. Stephanie Hoover was right on point with a quick scheduled appointment for service on my car. Was very happy with her and the reasonable time it took for my car service.
Not Satisfied with my problem - mailhandler59
Not satisfied with my problem why do I have to pay for something that should been fixed under warranty .......that you’ll said was FIXED,now you all telling me won’t charge checking,but maybe charge for fixing,I should pay anything that should fix when I told you about it under warranty?????
Friday night flat - Jenny65
I just wanted to say how impressed I was with the quick lane service. I was traveling to John Hopkins with my daughter so she could be with her premature baby. My tire was going flat. I made it there around 5:45 pm. They stop taking customers at 5:00. I explained my situation and they really helped me out. They fixed it and were so nice about it. They are awsome! Thank you ?
Zero customer service - Stephanie
Came in for a quick patch to my tire with a screw in it and was told it would be an hour max. 2.5 hours later I still don’t have my vehicle. I also went to ask a question about my title and registering car as I bought vehicle here but registered in a Florida, and Blake Schindler was absolutely rude and unhelpful. I said excuse me to get attention and he just stared at me without saying anything else. I tried to give this dealer a second shot upon moving back but I will never be back again. Customer service is non-existent and they do not follow-through with anything they tell you.
Do not come here - esoucitraps
I brought my truck in to replace the dead instrument cluster. They fixed it... But it took 3 days for them to even look at it when I had an appointment the first day. When i got it back the glove box was broken, and two box cutter blades were left in two different parts of the cab. I had a 5yo and dogs in it the next day. Take it back for a second chance to fix the brakes and glove box that they broke. I call, get a quote, make an appointment. They say it'll be done in under 2 hours. I drop it off, and 2 hours later they call to tell me it'll cost more than double what I was quoted, and it would take another 2 hours. I'm not interested in being taken advantage of. Also, they didn't fix the glove box. The original price quoted was already high, but the second was astronomical. DO NOT COME HERE.
Oil change - Moose
Quality work. Efficient and reasonably priced.
I did not have to wait long for service. They are also very helpful and answer questions with completely.
Best dealership experience of any brand - Ford Monster
I went in for a recall notice that was scheduled for approximately one hour. I added a tire rotation and expected to be out in two or more hours.
I was pleasantly surprised to have everything done in less than one hour. I dealt with service advisor, parts salesman, and cashier. Everyone was extremely friendly and polite.
I've owned Honda, Toyota, Audi and now Ford. This Ford dealership is hands down the best.
Reliability and Good Service! - Karla Sue Wilkins
The Service Department and Management at Hertrich of Pocomoke is definitely 5 STARS! They exemplify the definition of professionalism, kindness with attention to detail and customer service. I had to have extended warranty work done on my Jeep and began my journey where I purchased the vehicle and 4 dealers later, Hertrich of Pocomoke inherited my Jeep and I, and I couldn't be more grateful. They were responsive, followed through on their word, kept in communication with me, showed respect and fixed my Jeep! Thank you so very much for reminding me of a time where the customer was valued - you have given me some hope that there are still dealerships and service departments that care about their customers. You may be over an hour away, but the drive is well worth the reliability and dedication you show to your customers. Thanks to all of you!
Dangerously overlooked service item - Bethj23
I am incredibly frustrated with the service department. I made an appointment for an oil change and recall items this past Thursday and dropped my car off Wednesday night. On my drop off slip I also noted that there was a slow leak in the driver side rear tire. Upon picking it up after the service department was closed Thursday night, we noted that the tire pressure was still low. Our receipt indicates that setting tires to proper pressure was part of our service but the service checklist did not show this as completed.
I called Friday morning to find out when this issue could be taken care of, since they missed the issue twice (as part of the routine service check and my specific note about the leak on the drop off slip). I was told that if I was going to wait while the service was done, the earliest they could get me in was the following Friday (one week later). I was told if I could drop it off, they could work it in on Tuesday or Wednesday. Despite their mistake, they insisted this was the earliest they could look at my tire so I made an appointment for next week.
Sunday morning we walked out to find the tire was completely flat, wrecking our plans for the day as we scrambled to figure out a solution to a problem that never should have occurred. It’s very upsetting to find out what poor shape my tire was in the past few days while I’ve been driving with my 2 young children in the car.
HORRIBLE!!! - izmicter
On 11/14/18, I had taken my 2016 Ford Mustang to Koons Ford Collison Center at 6970 Security Boulevard in Baltimore, MD. I initially brought my vehicle in for service because I could not open the trunk of the car. Jeff Klass was the service representative that helped me upon my arrival at the Collision Center. Subsequently, Jeff took the vehicle to diagnose the problem. I waited approximately a half an hour until he came back and told me that he was not able to get into the trunk. He told me that he was not sure what the problem was and to come back the next day when he had more staff available. However, Jeff told me that the repair would start at a couple hundred dollars and up. I agreed to bring the vehicle back the next day and then I left.
Subsequent to leaving the Collison Center I arrived at my job and I noticed a dent on the top of the trunk which was not there prior to taking it to the Collison Center. I called the Collison Center and spoke with Jeff and I told him about the trunk. He said that the dent was on the vehicle prior to him working on it. I went back to the Collision center later that evening and spoke with his supervisor who said Jeff informed her that he had spoken to me about the situation. The supervisor insisted that I wrongfully accused the Collison Center of denting the vehicle. She said that there was a 4-way camera that Jeff observed with the car having a dent prior to him working on it. The supervisor said that she would review the 4-way camera and she would let me view it as well.
Unfortunately, I have yet to be contacted in reference to viewing the 4-way camera. I am disappointed because I initially went to Ford Collison Center in hopes of my trunk being fixed, but instead, I incurred greater problems in return. Customer service in return made me feel like I was dishonest, which I felt very offended by.
To resolve the problem, I would like Ford to compensate me for the damages done to the trunk of the vehicle.
Tara provided exceptional customer service - Dancers2
Tara in the customer service department kept me informed while my vehicle was in their shop. She explained in detail what caused the issues, the repairs required and always kept her promises to call me on the progress. I would highly recommend Ramsey's service department as I was completely satisfied.
Service Department failed in every aspect of service - wendybird78
10 second review: Do not take your vehicle here for service! They don't communicate, make no effort to provide solutions, and try to put the blame on the customer.
10 minute review: Over the weekend I noticed an odd vibration when I turned corners in my 2012 Escape, especially tight turns- like the tires were rolling over uneven pavement. I called the service department on Tuesday (Monday was a holiday) and spoke to Phil. He said the soonest they could look at my car was on Friday; I could drop it off by 8:30 a.m. I dropped it off on Thursday night. Friday morning passed with no call from the service department. I called between 1:00 and 1:30 p.m. and left a voicemail for Phil. At 3:00 p.m., I still hadn’t received any updates, so I called again. This time I was told that Rob was my service manager; he told me that the problem was the rear differential - a bearing, or something and also that there was too much differential fluid..which he said had nothing to do with the problem, but he asked me if I knew how that happened (I didn’t). Rob said he was in contact with Ford’s warranty service office because it was covered under my extended warranty. He was still going back and forth with them though, but it was taking time because he kept getting interrupted (I had a feeling then that I was going to have a problem because he was giving me excuses instead of a commitment to resolve the issue.) He said he would let me know what was going on very soon - hopefully within the hour. At 5:45 p.m. he called again. I was on my way to the dealer by that point because they close at 6:00 p.m. and knowing that they had not fixed my car, I planned to just pick it up because it’s my only car and I can’t be without it. Rob said that the warranty department wanted pictures of the damage, but that required he take off the bumper (I believe that’s what he said...he had to remove something, anyway), but he couldn’t do that until Monday because the service department was closing in a few minutes. Plus the parts would need to be ordered and it takes a few days to get them in. He said they didn’t have any loaner cars, and he might be able to get me a rental through Enterprise on Saturday morning, but they didn’t have any cars at the moment either. I said Enterprise wasn’t an option anyway, because of a legal dispute from 2005 I am on Enterprise’s “Do Not Rent” list. I said I would have to pick up my car because I could not be without transportation. Rob said the car wasn’t really save to drive, and I said I understood that, but since he waited until 6:00 p.m. to tell me he couldn’t fix it until late the following week and could not give me any other method of transportation, I had no option but to drive the car.
Rob called back a few minutes later to say that he checked again to be sure there were no loaners available and there weren’t, and also that he had to pay his technician for the time spent diagnosing the problem, which is normally a $150 charge but because of the warranty I had a deductible of $100. But he had talked to the service manager and they would only charge me $50. I challenged the fee to get my still broken car out of their service department. Rob informed me that the technician had spent time finding the problem so I had to pay for that time, and again he told me that there was too much differential fluid (still not sure how that’s relevant), and also again reminded me that I really shouldn’t drive the car. Then he said he was leaving, but the cashier desk was open until 8:00 p.m., though they were trying to close early.... Implying that I should hurry to pick up my car. I told him he need not worry - I would be there in 20 minutes. When I received the summary print out at the cashier’s desk, I saw that Rob noted that I declined a rental car through Enterprise. It did not say that Enterprise didn’t have any cars available. Nor did it say that Enterprise wouldn’t have let me have a car. It said I declined the car. (Insert eye roll here)
This experience is especially frustrating because I know the car needs repairs and my work schedule is currently not flexible so as to allow me to be without transportation, so I need the service department to provide service, which is their job, so I can do my job that allows me to pay for said repairs.
I realize I have very high standards for customer service, accumulated over years spent working in customer service. Always under promise and over deliver, always over communicate with your customers, never tell your customers about any your personal problems providing service, apologize profusely when you can’t meet their needs and tell them what steps you will take to mitigate the situation, find a solution to the problem. None of those things occurred yesterday. Not one. Instead the service manager tried to blame others, including myself, for the delays and ultimate inability to resolve the problem.
Great service by Cheeky! - Angela
I would highly recommend the service department at Lindsey Ford in Wheaton. Cheeky was so nice and helpful. I will be using this service department in the future for all my car needs!
Best Service Advisor Ever -- Benjamin C. Fuchs! - morton, marie
I took my car in because because it was jerking/missing and also I needed brakes checked. I was expecting a very long stressful day waiting for service to be done. What I got was an extremely thoughtful, polite, professional advisor who not only explained in detail the work that needed to be done but made sure I got all discounts available to me. When the technician did not understand what the issue was, Ben had me drive with technician in car to show him. When Ben found out it was going to take most of the day for repairs he made sure I got a rental. Ben also gave me updates on status of work. When I picked up my car he thanked me and let me know that he would be there should I have any further auto issues. Best service experience ever!
Oil change takes FOREVER!!!!! - Moe
Getting an oil change is a all day process! This is ridiculous!!! Each and every time I wait all day for a simple oil change and the same excuse is "we're really backed up". It's so unfair because you have to get an oil change with them but you have to dedicate your whole day to them.
Horrible service - Carp1
Took company truck in March 14, 2018 for recall work. Instead the service technician broke door latch during recall work. Told me they’d call me when replacement part came in but until then I’d have to wind down my window to get out of my truck. Gee thanks right. Wouldn’t have been a big time if would’ve been taken care of at end of March like they told me. After calling several times with same answer-“ I told you we’d call when parts came in”. I’m in awe now that 50 days later a 5 star so called company hasn’t resolved this issue. My truck worked fine before going there.
If I get in a accident tell my kids it was your fault I couldn’t get out.
Terrible service department - Stacey Cassidy
I made an appointment almost 2 weeks in advance for a minor recall notice and oil change. Drop my car off on Tuesday morning and Wednesday at 4:30 my truck hasn’t even been back to service yet. They told me I wasn’t allowed to have a loaner for this service (truck only 1 year old) and with. 3 kids its a little tough to get everyone around. VERY disappointed!!!! This is only my 2nd time here and needless to say I will find service elsewhere.