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Ben has always treated me well, he has always treated me... - sprudni
Ben has always treated me well, he has always treated me with respect.
I would recommend working with Ben to all my friends and relatives
I took my truck to Al Packer Ford Whitemarsh quick... - Len C
I took my truck to Al Packer Ford Whitemarsh quick service lane and was greeted by Randy and received prompt service from the service staff as always . I will be returning for service when due again
Best service I’ve ever experienced - Chip Fatzie
went To Frederick motor co they told me it would be two weeks before they could look at my vehicle note I have premium care extended care the best warranty ford sells and I purchased the vehicle from them I walked out mad!!! So I went to century ford in mt Airy from the time I walked into the service department i could see a big difference very professional Paul was my service writer he said they could look at my vehicle tomorrow I got a call the next day it was finished what a service department they have earned a costumer for life.
Reggie was friendly, Smart, Great and very professional... - Rubyej6846
Reggie was friendly, Smart, Great and very professional and wonderful to work with i would highly recommend to all my friends and family. Thank Reggie 5stars
Joe Walsh Asst. Service Manager & Texhnician Jose... - mrcarysmithnyu
Joe Walsh Asst. Service Manager & Texhnician Jose Portillo , did an excellent job , caring for my vehicle . Service was prompt ,completed in a timely manner , and I was given a list of , and prices of maintenance service I will need to complete in the near future to keep my vehicle in good working order . I was satisfied and impressed with the service and respectful , dignified manner in which I was treated .
Disappointed. I recently had my 2020 ST Edge serviced... - Frank Glass
Disappointed. I recently had my 2020 ST Edge serviced for its 30,000 maintenance which includes oil and filter change and atf fluid change. After 2 days at the dealership I picked up my car and drove it home. I noticed the left screen on dash was displaying mph not how I left it, also my brakes felt like they were starting to warp under braking also not how it was left. But the icing on the cake was when I cycled my gauges I saw my MPG was 11 not 25 when I dropped it off. I cannot prove that someone took it for a joyride but with these indicators that mention it is hard for me to think otherwise. I have bought multiple cars from Lanham Ford this is the first I have noticed this type of treatment. That was the last time I'm having my car serviced there. Annapolis Koons Ford will be my new Dealership. This is a warning for anybody else. Check your mileage and MPG before dropping it off.
I made a reservation a week in advance and tried to go,... - sean
I made a reservation a week in advance and tried to go, but the reservation was canceled over the phone because they were busy. When I called to make a reservation again and asked for a possible date, they said they would contact me and just hung up
Great people, excellent service. Never a... - Babe
Great people, excellent service. Never a disappointment. Alwaus honest, friendly, and courteous.
Thank you! I appreciate you.
Al, Derek, Lisa.
It doesn't get better than this.
Jonas in the Quick Lane Department provided excellent... - hornpw
Jonas in the Quick Lane Department provided excellent service finding a part for my car and rescheduling. He provided good customer service and was helpful.
4 calls to schedule warranty maintenance without a call... - Wst
4 calls to schedule warranty maintenance without a call back after a week.. zero stars. Horrible service. I just had a tire sensor go bad. By the 3rd and 4th call the "concierge service they would elevate for a return call. Still nothing after 2 days. My husband calls and asks to speak to service manager. Same deal. No call back. Ended up calling Mt Airy Ford who got it scheduled in 3 days. Mt Airy awesome service. Len Stoler Owings Mills awful service.
I was misled by service advisor Leah Gilmore. Service... - Bhorn
I was misled by service advisor Leah Gilmore. Service knew air filter only, would fix problem. They instead ran all sorts of unnecessary diagnostics.
Not once informing me of any, ongoing unnessasary test, or monetary charges.
Ended up charging me $ 158.70 for no work performed.
I called to complain, spoke with Ken Becker, who justified these unnessasary charges, without explaining by which metric they were justified charges (stonewalled).
I have been a customer with that location for 24 years, with different ownership over the years
I had just spent near $2000.00 recently, and this is how they treat well paying customer's?
DO NOT BRING YOUR VEHICLE HERE. If I could give a... - Tangerine2u
DO NOT BRING YOUR VEHICLE HERE. If I could give a negative star rating I would. Despite being under new management, the same staff still work there and the service remains HORRIBLE! I brought my 2016 Ford F-250 in for a recall issue on April 27th and they kept my while I was out of town (almost one week -- which is surely enough time to correct the manufacturer recall issue). The next day after picking up my vehicle the check engine light came on so I brought my car back to the same location and they “fixed it”..but the light came on again, so once again I brought vehicle back and they cleared the message, only for the message to return again. This went on a few more times and on the 6th time I had to return to the shop because there was another error message on my truck. Mind you prior to me addressing the manufacturer’s recall, I’ve NEVER had any issues with my vehicle coding or displaying any error messages…I keep up with all maintenance for my truck…one of the sales managers even asked me to sell my truck back to them upon my arrival, because it was in such great shape.
When I arrived to have the new error message looked at/repaired I interacted with Tony who proceeds to tell me that they are running a system update that will take hours (mind you he stated that system update began at 9:30 – 10 a.m. earlier that morning, I arrived around 11:45 ish) and I was willing to accommodate the system update by returning the next day and inquired about what time they opened and Tony said 7 a.m., I said I would come up here then, then he stated well there would be no techs available at that time. I asked when they would arrive and he said he didn’t know and kept giving me vague answers…I then stated, I find that hard to believe that a business establishment does not have a set schedule for their employees to arrive, (I know that was not a true statement because what about those that have an appt…do they just sit around and wait until the techs decide, “oh let me go into work now.”) Tony finally said, they don’t start rolling in until around 9:30 or so. I couldn’t take it any longer and I went back in to speak with Sharon and she told Tony there was a way of getting the information that was needed to read the error code on my truck. Well this didn’t make Tony happy at all so he finally pulls my truck into the bay area to run some tests, then he comes back out to say that he couldn’t get to it today and for me to return yet again, this time he suggested that I return the following week because no one could help me and he already checked with the technicians. At this point I was fed up with the unprofessionalism and nonchalant attitude that Tony was giving me and I had to end up taking my truck to the Upper Marlboro location. I understand that the location is under new management, but if the same employees are working there…nothing will change…perhaps some training should be given to those employees that need to interact with customers. I brought my car up there for what should have been an easy fix, but was given the run around for days, not to mention that my time was wasted (missing work) for several days, mind you this was during the gas shortage and they DID NOT address or correct the codes on my truck. This location has HORRIBLE business etiquette and I’m unsure why they are still open. I’m not in favor of anyone losing their jobs with the current economy and way of the world, but come on! Regardless if the location under new management, if you don’t deal with the issues internally (the staff) nothing will ever be resolved. I can see from all the other reviews that I am not alone in receiving less than adequate service from Tony and this location as a whole. THE WORST CUSTOMER SERVICE EVER!! This is NOT the way to run a business, AVOID THIS LOCATION AT ALL COST!!
Mike fierstein handled the service of our vehicle with... - Mike Evans
Mike fierstein handled the service of our vehicle with perfection, very good communication which is important to me, very satisfied customer, will always ask for mike
Just wanted to thank Drew Garis for his knowledge and... - jmarshall718
Just wanted to thank Drew Garis for his knowledge and experience in servicing my cars and trucks over the years. It's a pleasure doing business with him.
I recently brought my 2015 MKZ to.the dealership for... - billheimrich
I recently brought my 2015 MKZ to.the dealership for service. I could not be more pleased with quality.of experience. Jeanette (service advisor) was professional and a pleasure to work with. Getting a loaner was a simple, painless process. All work was done as requested, and On time. When I picked up Lincoln, it was beautifully detailed. I highly recommend Looks Ford Annapolis for service work.
The parts department does not answer the phone.When they... - matlaw33
The parts department does not answer the phone.When they do they put you on hold.Bob bell you should really learn how to have good customer service.I feel it is a burden to call and order parts.
I want to say thank Bob Davidson service department. I... - Smfin1467
I want to say thank Bob Davidson service department. I purchased a 2015 focus from here back in November and I decided to take it here for an oil change. The service department was very friendly and stood by their product. When I left I immediately called my brother-in-law and shared the positive experience. I will definitely be back. Thank You
Exceptional all the way around - Beverly J
After receiving my car back from another local body shop I was totally devastated. It was horrible. My gray Cadillac CTS4 was 2-3 different colors/hues (GREEN). I was impressed with Criswell from the moment I drove onto the parking lot but the professionalism of Kevin Fleegle and Greg Harrell blew me away. The went over my car like a surgical team... every nook and cranny. They showed me all of the flaws and explainEd in layman's term how their resolve. The end product far exceeds my expectations. My car looked like it came straight off the showroom floor... SPECTACULAR
Horrible service - Carp1
Took company truck in March 14, 2018 for recall work. Instead the service technician broke door latch during recall work. Told me they’d call me when replacement part came in but until then I’d have to wind down my window to get out of my truck. Gee thanks right. Wouldn’t have been a big time if would’ve been taken care of at end of March like they told me. After calling several times with same answer-“ I told you we’d call when parts came in”. I’m in awe now that 50 days later a 5 star so called company hasn’t resolved this issue. My truck worked fine before going there.
If I get in a accident tell my kids it was your fault I couldn’t get out.
Took our 2008 Mustang into Chris for body work. They did... - JCarmines
Took our 2008 Mustang into Chris for body work. They did a great job on the car and detailed it so we got it back in sparkling condition. We scheduled an appt ahead of time and everything was ready when we showed up and took a minimal amount of time to check in and get a rental car. Car was ready when promised.
Service Department - steve123
I was giving a written proposal of $99.99 for a wheel alignment on a 2014 F150 truck. The bill came back at $111.60 and when i asked the service manager why it was higher than the proposed amount he said it was for "shop supplies". When i asked him what supplies were added he could not tell me but said that everyone is charged for shop supplies (this was for wheel alignment and no disposal for oil or other items were required!) I told him that this was a rip off and i would not come back to that dealership. He said did i want to talk to the owner and i told him no and reiterated that i would never come back there because it is a price gauging establishment!
Do not go there!
Service dept save the day - Caliche64
Last Tuesday night at 10 pm I was on the highway and the rear tire on my rental was slowly but surely folling into pieces. I had an early fly to Ft Lauderdale and there was no time to have this fix.
Tom and Victor decided to open extra-early and fixed the tire. I was on my way before 7:30 AM and made it to my hotel and then to JFK on time.
They saved my vacation.