128 Michigan Dodge Dealers

Service department is a joke! - lanavanhoe417

Service department is a joke! Send you off with a service report, everything Great and all items checked off stating all was CHECKED. First, earlier this year brought our Silverado in for an oil change and multi point inspection. Left with form - all things checked. Less than 48 hours later, while checking something else out, husband checked oil filter compartment as he was in the area. YIKES. A full squirrel nest! BUT..our filter was “checked” and all GOOD! Send a complaint - answer, they were sorry, but short handed! This past week had oil change on our Traverse as we are heading to Florida. Started having problems with a noise when turning. Looked up what it might be wrong. Check Steering fluids. Husband did just that and there was next to NOTHING — ZERO fluid. How can that be if it was checked? What else WASN’T done? We purchased your oil plan for both vehicles. GLAD THEY ARE DONE! Truly thought going to the dealership was the way to go! Guess NOT. Time to find a local garage!

Was lied to stating they would help find the car we - jmbeski

Was lied to stating they would help find the car we wanted, stated there was a hold on the car, come to find out nope no hold on the car, the sales rep just didn't want to put in the work, when they found out we had the employee discount. So we went to another dealership and they helped us with no issues and they got the sale. Will never recommend this dealership, might report to headquarters too.

I am very disappointed with my recent visit and - Diana

I am very disappointed with my recent visit and consequent purchase at Brookfield in Benton Harbor, Mi. OnMarch 13, 2024 I bought a 2019 Ford Escape during their “big sales event”. I am a 73 year old woman who was there alone and I wasn’t told the truth about a few things. First I was told by the sales person that he was going to “ cut me a check for $1,000 to cover my first two car payments. When I asked about this he said he had applied it to the loan but he didn’t. I was also told that he was going to “give me a warranty- I actually ended up paying $3,000 for. I was told several times (because I asked) that GAP insurance had been put on the vehicle which I discovered wasn’t and I had to put it on through my agent. I also don’t think this car - a 2019 Ford Escape with over 62,000 miles on it is valued at $25,000. I wasn’t told that this car came from Maryland and was owned by Enterprise Rental Co. I wasn’t aware of this until I found their registration in the glove box after I got home with the car. If I had known it was used as a rental car I would not have bought it and I believe that this should be a fact that is revealed to the potential buyer so the price can be negotiated. I have already spoken with someone at Brookfield and I know I have no recourse. I know this is very long but I wanted to get everything in so as to perhaps save another elderly person from being as naive and gullible as I was and if so the effort was well worth it.

Very friendly staff (Adam) who helped me get into a - Lucee

Very friendly staff (Adam) who helped me get into a vehicle the same day! They worked through some numbers to make my vehicle affordable for me since my credit score was a little rough and I didn't have a down-payment. I appreciate them very much. This is my 2nd vehicle purchased through them as well.

So glad we found Watson Benzie, a great service - Guy W

So glad we found Watson Benzie, a great service department with knowledgeable, professional, friendly staff. The entire service staff have been great. Would highly recommend this dealership for superior service and customer experience.

Stopped and talked to Rylee and she was very helpful and - Weezie_wright

Stopped and talked to Rylee and she was very helpful and knowledgeable. Will work with her in the future.

Excellent customer service answered all of my questions - corey.j.harman

Excellent customer service answered all of my questions and got back to me very fast stayed in contact kept me informed of the vehicle along the process

I was so happy and relieved I had been to Ziegler in - jspiont5

I was so happy and relieved I had been to Ziegler in Lowell where I felt ripped off here I felt like a valued customer even though I bought one of the oldest, cheapest car on the lot! Grant did a great job!

I worked with Brian and Sandy in the service department. - Mark B.

I worked with Brian and Sandy in the service department. They were phenomenal! Went above and beyond to get my truck in and out on a busy Monday while understaffed that morning. They could have made excuses and/or made me reschedule. Instead, they still provided excellent customer service. Greatly appreciated. Mark B.

Traded in my 2018 Jk Wrangler for a 2024 JL. - JC

Traded in my 2018 Jk Wrangler for a 2024 JL. Keely and everyone there worked with me to get a good value for my tradein and it was an overall pleasant experience. Iw ould recommend this Jeep dealership over others in the area.

Came to visit my sister I live in Taylor MI. - Boat

Came to visit my sister I live in Taylor MI. Came to vicksburg chrysler to have fluids checked in my jeep. Hands down best experience I've ever had.

Always roll out the red carpet and treat you like - hallyyonko

Always roll out the red carpet and treat you like royalty! 10⭐ service every time!

Just awesome, very professional and knowledgeable. - oc340

Just awesome, very professional and knowledgeable. They were courteous,pleasant and helpful. They have maintained my car for years.

Great service, friendly staff, and they worked with me on - EDPRIMEAU

Great service, friendly staff, and they worked with me on the price that I ended up paying. Good deal on my trade in as well.

I was on my way to Detroit just passing through - KHamm

I was on my way to Detroit just passing through WestBranch and saw a Chevy Tahoe. We were on limited time. I test drove the Tahoe, told the sales manager I wanted it but would have to come back the next day to finalize. We texted back and forth that day then picked it up the following day. They had all the paperwork ready to sign. It was the easiest transaction I have ever done. Everyone was super friendly and accommodating. I live 5 hrs from West Branch but when I’m in the market for another vehicle I wouldn’t hesitate to make that drive down to see them! Excellent crew! Very happy customer! Kim Hammond

Service department had my compass for 4 weeks for a - jan

Service department had my compass for 4 weeks for a headlight problem. I called weekly for progress snd never received a callback as I was told. and they said the problem was not found. In the 4th week I contacted service manager Mike and received a call next day saying the car required 2 sensors After being without my compass for 4 weeks they charged me $850 and the service man said that was discounted. I will never bring my vehicle back to them for service because they are incompetence and unreliable I feel I got the run around and they didn’t know what was wrong or just didn’t work on it. $850 was too steep to pay for 2 sensors and 4 weeks of being without it

Great experience at Champion servicing my Jeep. - DisneyLady

Great experience at Champion servicing my Jeep. Able to get in quickly unlike other dealers and they took care of me when my warranty wouldn’t cover a fix.

Buying process was pleasant and simple. - colin.tober

Buying process was pleasant and simple. No pushy sales guys. They were willing to help where ever and when ever they could.

It was nice to have the option to contact Mark Harren - dojohnson

It was nice to have the option to contact Mark Harren when I needed It, But I really wasent planing on buying the car, as I was just useing the information on the Jaguar XE for a school project. But other than that the Info I got was very helpfull.

If you want to be spammed by Tiffany I suggest you buy a - Codymarie1028

If you want to be spammed by Tiffany I suggest you buy a car from here. I don't check my voice messages often but when I do usually she's 22 out of the 40. A+ for dedication and being annoying af. 👍

Golling CDJR-Roseville is the best dealership I have ever - Jason Connor

Golling CDJR-Roseville is the best dealership I have ever been too. I live 1-1/2 hours from here, but ever since my experience in 2021 with, Sean Cubbler (now new car sales manager), was so amazing when he was a new car sales professional, I will not go to another dealership. MICHAEL QUERRO knocked it out of the park! Michael is an asset to Golling CDJR-Roseville. He was very responsive with sending me multiple quotes, text messaging, & phone calls. He is a NO PRESSURE sales professional and gave me time to digest the increased cost, giving me space, but not ignoring me. Since 2021, the cost of the same model RAM has gone up $10k (Stellantis increase, not dealer). I geared myself for it but was not as prepared as I should have been. Michael and Sean (Cubbler) came up with different payment scenarios to get me where I needed to be at, comfort wise, with payments!!! THANK YOU so much!!!! I will be returning soon for a 2024 JEEP!!!

i am very pleased with the deal my salesman thomas knight - deaddog12a

i am very pleased with the deal my salesman thomas knight was very good i would recommend this draler

You make an appointment to have something looked at and - Tjbsmw

You make an appointment to have something looked at and they want you to leave it with them for 1 -2 dayd before they will look at it

Worked with some great sales in my time. - Allen

Worked with some great sales in my time. Todd went above and beyond from start to finish. Can’t thank you enough! Great car great deal. Allen

Christian was an outstanding salesman , he had me sold - Joe

Christian was an outstanding salesman , he had me sold and convinced this was the durango for me.

To Tubbs Brothers Ford Dealership, Sandusky MI, 484471 - billnann92

To Tubbs Brothers Ford Dealership, Sandusky MI, 484471 2 September 2023 Subject: Letter of appreciation and thank you Background- My wife and I (Bill and Ann ), currently reside in Falcon Colorado, just east of Colorado Springs, CO. We were looking for a 2023 Ford Bronco Raptor in our area, but the dealership markup was from $20-$30 thousand dollars on top of the MSRP. While we were at the dealership and they were attempting to get us to agree to this enormous price tag, my wife started searching dealerships in Detroit and surrounding areas. That brought us to your dealership. The first email came from Amanda Silvers on 7 August 2023. “Hello Bill! Thank you for clicking on our 2023 Bronco you found online. Awesome choice, and as of this email, it is still here and available! Did you have any specific questions, or would you like to set up a day/time to come see it in person? We're open Monday-Friday 9-6 and Saturdays 9-3. Feel free to reply to this email, or you can call or text us at 810-648-0000. Thanks again!” I emailed Amanda and informed her of where we were located and that we were not able to go to the dealership, but we already test drove one and I had built a Bronco on list on the Ford site, so I knew what I wanted. We discussed adding the options that I wanted and the total price out the door. She informed us that your dealership did not do an additional mark up on the vehicle and the total price would include everything out the door. This is where my wife and I said, “Yes”, as this is the first dealership we had called or emailed and was up front about the cost. We immediately put $2,000 down to hold the Bronco for purchase. We made all the arrangements, and we were transferred to whom I call Amanda 2 (Amanda Ferguson) for financing. We got approved on our own financing through USAA. Ann and I are both are Army Veterans and were able to complete the final steps in the process of financing and arranging the purchase of the vehicle with Amanda F. She sent us the documents to sign, called and explained the paperwork, gave us time to discuss the purchase and review the documents and we sent them back to Amanda. As of the date of this letter, we wired the final downpayment, flown to Detroit and Amanda Silvers met us at the airport to deliver our new Bronco. She is technically working on a day off to insure we were able to pick up the vehicle at a time that is convenient to us. Summarize: All in all, the 2 ladies Amanda Silvers and Amanda Ferguson have been nothing but personable, professional and willing to go above and beyond compared to the other dealerships we contacted. Everything was done over the phone and through email. The final transaction (picking up the vehicle was done at the airport). We honestly would recommend anyone to go to Tubbs dealership and save themselves thousands of dollars to receive a fair deal and professional service that is over the top. This was the easiest and least stressful experience we ever had when purchasing a new vehicle. Both ladies are excellent at what they do, and Ann and I both appreciate it. Much Appreciated, Bill and Ann PS- When we pick up the Bronco, we'll post pictures :)

Honest and reliable service department that gets the job... - sj

Honest and reliable service department that gets the job done right. Thankful Alex was able to explain to me what my vehicle needed and why.

As a former sales person myself, I appreciate a low key - Perfectionist

As a former sales person myself, I appreciate a low key presentation that allows me to do my own evaluation, form some impressions, and yet is available to answer any questions I may have about the product. J.C. fulfilled this role perfectly. I brought my own "expert" to assist me and J.C. acknowledged his expertise and provided any additional information he requested about the vehicle. After our test drive he presented a few other options and we took another test drive (in a different vehicle) and discussed the results. I was not able to conclude the transaction that day and he was respectful of my decision (I hate a high pressure sales presentation) and he was respectful of my position. We made arrangements for me to call the next day with a final decision. After I decided to make the purchase we then made arrangements to finalize the transaction a few days later as I had other commitments. J.C. was knowledgeable about financing options and patient with my questions (I ask a lot of questions) We ran through several possibilities and concluded the purchase to my satisfaction. The "in person" contacts were professional and he followed through on each commitment that required e-mail contact. The showroom and sales offices were immaculate, attractive, and comfortable. The service areas looked just as good though I have no present experience with the staff or their performance in the backshop. So far so good. The highest compliment a customer can give is to return again for another purchase and at this point, I would certainly take my business back to J. C. Cooper.

Just purchased a 2019 V6 Challenger through Mike Poupore... - lauramwyman

Just purchased a 2019 V6 Challenger through Mike Poupore at Westborn this week. Even though it is a previously owned vehicle, Mike went above and beyond to ensure my satisfaction with the vehicle and its appearance. Mike facilitated my lease of a Jeep Compass three years ago and I have been recommending him to friends ever since. Fabulous customer service with sincerity!! Thanks, Mike, I LOVE my new sweet ride!!!

I took my jeep in because it was leaking antifreeze. - Tammy Hasenfratz

I took my jeep in because it was leaking antifreeze. They took several multi-day appts before they found the issue. I had a blown head gasket. After months of waiting for parts to come in and my miles going over warranty, they got me in. Still covered under warranty. They told me it was an 8 hr job and they needed 2 days to do it. I made an appt for Thursday and Friday of the following week. I use my jeep for work on a mail rt, so when I don't have it I have to take vacation days from work. Well tomorrow will be 10 days vacation I've had to use for that 8 hr job. It has now been 2 weeks that they've had it. It's very frustrating that it is taking this long. I was okay with 2 days, but 2 weeks is completely ridiculous. That means they did less than 1 hours work per 8 hour day. They took 10 working days to accomplish an 8 hour job. They clearly have no concern for their customers. They took 10 vacation days from me for an 8 hour warranty job.