Rochester Hills Chrysler Jeep Dodge

2014 Jeep Wrangler in over a week at dealership for intermittent electrical issues which would light up dash with battery, ABS, traction control and more. when googled, three specific causes were liste intermittent electrical issues which would light up dash with battery, ABS, traction control and more. when googled, three specific causes were listed to check out. No communication from dealership during week. Had to repeatedly call them and the response was the system analyzer did not have any error readings. Dealership seemed uninterested in trouble shooting any further, said they had not heard of this issue before. It appears this is not unheard of for Jeeps this age. Very disappointed in quality of service and communication. Issue still persists. More

They were able to complete the work that was covered under warranty in a timely manner under warranty in a timely manner More

I’ve never had a bad experience with Rochester Hills. We bought a brand new 2024 Dodge Durango. The sales was very simple and very nice and extremely accommodating. We brought the Jeep renegade in for a We bought a brand new 2024 Dodge Durango. The sales was very simple and very nice and extremely accommodating. We brought the Jeep renegade in for a brake job, which I waited and the wait time was very reasonable the Service Advisor Steve, very accommodating, very informative and told me what the status of my vehicle was at all times. Very satisfied with sales and service at this facility. More

The Service staff was phenomenal, and went above and and beyond to ensure that my car was properly diagnosed, and was repaired correctly. The even provided me with a loaner vehicle, last minute, knowing tha beyond to ensure that my car was properly diagnosed, and was repaired correctly. The even provided me with a loaner vehicle, last minute, knowing that I’d be several days without a car; greatly appreciated. The entire experience was top notch. More

Prompt and courteous service. Service attendant was very knowledgeable & friendly, very satisfied with my experience. Service attendant was very knowledgeable & friendly, very satisfied with my experience. More

Very helpful right from the start and kept going right out of their way to accommodate my needs would recommend family and friends to go there for a car out of their way to accommodate my needs would recommend family and friends to go there for a car More

Drew Mark was awesome. Straight sale honest friendly salesmen. Dealership is clean, everyone is polite and professional Straight sale honest friendly salesmen. Dealership is clean, everyone is polite and professional More

Excellent sales staff. Beautiful showroom Very professional from the time we walked into the building Beautiful showroom Very professional from the time we walked into the building More

This dealership overcharges and sticks it to you at $210. 88 per item if you don't agree to their overinflated pricing and decline the repair. They hold your car hostage for weeks and they lie, lie, lie! Don' 88 per item if you don't agree to their overinflated pricing and decline the repair. They hold your car hostage for weeks and they lie, lie, lie! Don't go to Rochester Hills Dodge Chrysler Jeep Ram if you want an honest service experience. I would give zero stars if I could. More

3 Hours for an oil change. I arrived at 6:45 and ended up leaving at 9:55. I am not sure what changes were made to the service department but they are not good. Won’t be back. I arrived at 6:45 and ended up leaving at 9:55. I am not sure what changes were made to the service department but they are not good. Won’t be back. 7 time purchaser. More