extortion, lies, run round, and likely other illegal activit - PisssedLady
Betten Baker Honda is giving used car dealers a bad name. For details of the extortion, lies, run round, and likely other illegal activities see below.
We bought our 2016 CRV 10 weeks ago with just 12K miles on it. Last week I get a call from Tom Schwab, the salesman, telling me that I owe another $190 because they had to renew my registration (it was still good for 2.5 months when I signed and from what another salesman there tells me they only have to renew if it's within 30 days of expiring.) He tells me he has the registration and tags and he won't give them to me until I come give him a check for another $190.
I email him a couple of hours after the call that my receipt shows I paid $210 for fees, including the registration, and I'm not paying any more. If a mistake was made it was on their end and at their cost.
No reply for several days.
I call today at 1100 and ask If Tom got my email. He did and he starts telling me I still owe $190 beyond what the receipt shows I paid for registration. When I reiterate my stance Tom tells me Adam is supposed to call me about this issue. I tell Tom no, he called me and he asked me for the money and told me he has my registration so II expect him to resolve this problem, I don't want to wait any longer, my tags expire after tomorrow and I need to be able to use this car. I ask for his manager and he says "I have a manager but he's not in today." He tells me Adam is walking in from the parking lot now and he'll have him call me right away.
An hour later I try to call an Tom doesn't pick up, I call the main office and ask to speak with Adam. I'm put through to voicemail. I call the main office again and no one answers, I call every 5 minutes for several attempts with no answer. When I borrow Tony's phone, I get an answer on the 1st ring. Ask to speak to the manager, Adam, or Tom. No one is available but this new salesman will make sure someone gets back to me right away.
An hour later I get online and find the manager, Justin Giauque's phone number. I give him a call and he answers. THE MANAGER IS IN AND TOM LIED! He tells me he has no idea what's going on since this is the first he's heard about this issue. I say I'm shocked since it's an ongoing problem and I asked to speak with Tom's manager earlier today but Tom told me he wasn't in. As evidence that he was unaware of the problem THE MANAGER SAYS HE WOULDN'T HAVE ANSWERED THE PHONE IF HE'D KNOWN WHO I WAS! He tells me he would have screened my call like everyone else was probably doing.
He called the "Girls upstairs" to find out exactly what was going on and came back to tell me that through no fault of my own they had needed to renew the registration and that he would mail me the registration and tags at no charge. I asked him not to since I need them tomorrow and I drove the 2 hours to pick them up.
My last thought? How do you renew another person's vehicle registration without their consent, let alone signature? I feel like that's probably not legal.
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