I was ripped off buying a vehicle at Chapman Dodge in Las - Screwed Customer
I was ripped off buying a vehicle at Chapman Dodge in Las Vegas. They did not honor their advertised price, sold me bogus add-ons, and even used a fake window sticker (including VIN) with a massively increased MSRP. In all, after clawing back some of the money on the fake add-ons, I remain out $12,000.
Like most large retailers, Chapman requires buyers to agree to arbitration if legal action must be taken.
Arbitration instead of going to court or allowing a class-action suit is a major disadvantage to complainants from the start. Strike one.
Chapman’s headquarters are in Arizona. Nevada regulations allow Chapman to force arbitration to take place in Arizona instead of Las Vegas. Who can afford the time and cost? Strike 2.
Now add that Arizona regulations do not allow for recovery of attorney fees, even if you win the arbitration. Strike 3 and I’m out. Me plus countless others. Not many would leave the state and either go without a lawyer or pay for one out of pocket.
What Chapman does, and gets away with, is absolutely outrageous, even for a car stealership. But their liability and victim’s ability to recover damages are so impeded, Chapman is nearly immune from the false advertising and fraud they commit. What a scam.
Don’t shop there. Warn your friends. If you must shop there for some reason do this. First, don’t buy any of their add-on packages. They lie and look you in the eyes and smile while they do it. Second, and most important, either refuse to sign the arbitration agreement, or, if you don’t want to make a fuss at the time, remember you have 10 days after signing to undo it. Just be sure you follow every step of that process precisely. Details are in the contract you signed.
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