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Fantastic work extremely courteous professional and my... - mpsarubbi
Fantastic work extremely courteous professional and my Jeep was done when they said it would be done. I have been going here for service for years and this place is the best.
Jimmy H KimI was very pleased with Mr. Kim’s service!... - eunjiclee
Jimmy H Kim
I was very pleased with Mr. Kim’s service! He was very friendly and patient when I came in to trade in my car. I highly recommend for future customers.
Top Reviewed Service Specialists At This Dealership
I just wanted to say Thank you for the repairs and the... - Schenke4
I just wanted to say Thank you for the repairs and the professional and courteous service. It’s always a pleasure doing business with a local establishment.
They said it would be done and it was . Great people..... - RESPO55
They said it would be done and it was . Great people.. they explain want they are doing.. They told me It was 15,000 miles check up
Really appreciate how the service department met a... - Sgck
Really appreciate how the service department met a deadline for us so our daughter could travel back home on the date planned. Great service and staff! Also had detailing done while the car was getting fixed, they did a great job and the price was very reasonable. Would recommend this dealer.
Thank you! - patbarnosky
I need to say thank you to Raceway Kia for the excellent service today. I’m so happy, I couldn’t have asked for anymore, you made my day!
Awesome service department. Advisors and managers are... - DOM125
Awesome service department.
Advisors and managers are great and friendly to work with.
Had recalls done and I have never gone to this dealership prior.
They treated me like I was family.
A great team to work with!! - grace
I had a part replaced recently due to a factory recall on my Sonata and ran into a few glitches with ordering. Though it was a little frustrating at the time the staff were very understanding, supportive and valued my time during the whole process. They reassured me they would do whatever it takes to rectify the situation and complete the task. They did indeed accomplished that and more! Special thanks to Angelica for her friendly assistance and coordinating the process so expeditiously. She definitely gets things done smoothly and correctly! A pleasure to work with! I would like to thank Fernando as well for doing all that he could to resolve everything and making it right. I also would like to recognized David K for going above and beyond to help and support. Your professionalism is appreciated.
Import Service Advisor
Fixed Operations Director
Stanford was awesome. So personable and upbeat. Still... - joanne ornitto
Stanford was awesome. So personable and upbeat. Still helps me two years later when I go in for service. I highly recommend him if anyone is looking to purchase a car.
This dealership is where I purchased my vehicle and where... - Mikemazzucco1187
This dealership is where I purchased my vehicle and where I get my oil changes at. The staff is curtious and the facility is very clean. As of yet, they have never tried to pressure me into any other service other than the reason for my visit.
Dealership average/ Service Dept wonderful - jeanieb48
Like most dealerships this 1 is average - they are there to make $ not really help you. But the Service Dept & Jeffery Lasala are great to work with. Recommend them highly!
This is my first purchase I saw the truck in line I... - lklawn
This is my first purchase I saw the truck in line I found exactly what I was looking for it was extremely clean everything was professional and Cynthia was amazing
He tried to help me. I recommend on somebody get a car... - woo
He tried to help me. I recommend on somebody get a car there from him. I know deal was always unhappy for both but it was not bad time.
I HAD AN AMAZING EXPERIENCE!!! Quick easy and my rep... - malon681
I HAD AN AMAZING EXPERIENCE!!! Quick easy and my rep Manny Desousa WAS INCREDIBLE!!! KIND,FUNNY AND MADE ME FEEL SO COMFORTABLE AND HEARD! IM SO HAPPY WITH MY 2021 KIA SPORTAGE!!! THANKS MANNY👏🏼🙌🏼👍🏼💯
The service staff is awesome! They are so helpful and... - inspectorherculepoirot
The service staff is awesome! They are so helpful and funny! I will always recommend your service department to anyone with a KIA! Thanks again for all your help!
The guys at the service center are amazing! I bought my... - Selene L
The guys at the service center are amazing! I bought my car from another dealership (Gateway Kia of North Brunswick) last year, but it broke down after only 6 months. I first took my car to the dealership where I had bought my car, but after receiving very poor service there, I brought it to Scott Harvey. My car had some serious issues, so I ended up leaving it at Scott Harvey for almost 6 months. Each time I brought my car there, they graciously provided me with a loaner car and a shuttle ride home, and they even returned my car cleaned up and filled with gas! Kia HQ ended up buying the car back from me because not even the technicians sent from HQ could figure out how to fix my car, but the service guys at Scott Harvey were supportive until the very end. A special shoutout to Gerard Leo and Zak Grandinetti for being so kind and patient during the long process that must have been frustrating for everyone involved!
since the moment we arrived everyone was professional and... - mari
since the moment we arrived everyone was professional and helpful. they took their time to listen to our needs and at the end we got what we wanted. i would recommend this dealer to anyone who needs a car.
Wow! Excellent customer service is a rare find these... - Vernon Miles
Wow! Excellent customer service is a rare find these days, but Route 23 Kia has it! They honored the appointment I made. They honored the length of time they said the appointment would take. They treat you like you want to be treated. At this dealership, you are a valued customer
My closest Kia dealership (in Ewing) is not competitive... - Drake
My closest Kia dealership (in Ewing) is not competitive and very annoying; so I checked inventories within “100+“ miles of me on Kia.com and called every NJ dealer with the Niro I wanted in stock. Matt Black had the best price I could negotiate (by a margin of around $2,000!!! I am not exaggerating.) I negotiated everything by phone, and Suzette Dessoye was astonishingly helpful, quick, and charming. I’m a shark of a negotiator on cars (Friends get me to help them buy cars.), and I’ve been buying new cars for 30 years. Suzette was by far the most bend-over-backwards-to-help, no-xxxxxxxx, genuinely charming car salesperson I’ve ever encountered. If we didn’t live nearly two hours away, we’d want to see her socially, which is not something I ever could have imagined saying about a car salesperson!
Just FANTASTIC!! My new Telluride was making some weird... - 11277054
Just FANTASTIC!! My new Telluride was making some weird grinding noise when driving at low speed which turned out to be a transfer case defect. Dropped off the car for a warranty repair which took almost 5 business days. During this time, Anthony Hyatt (service manager) provided a daily update to me until the work was completed. He was very courteous and professional each time he contacted me and he assured me that everything would be fine. I was pleased with his commitment to make customer happy. He did make feel me that my car was with good hands. I’ve owned few luxury brands before and I can tell you that their service is at least par or above vs high-end brand service departments. I know where to bring my car for next time as long as I own this one. Highly recommend their service department and once again, Bravo to Anthony and his team for outstanding customer services and workmanship.
I visited the Sansone Kia dealership twice in the last 2... - DKJ
I visited the Sansone Kia dealership twice in the last 2 months. Both times, I was assisted by Spencer Rampersad, who was awesome. He was very friendly, personable and professional. He looked after my car and made sure I understood all the repairs that were needed.
I have to say that in the past, I was always leery to visit the dealership to get my car serviced, but now I will be coming back regularly, thanks in part to Spencer and the excellent service I received.
Great job, Sansone Kia!
Bumper they put on rusted out - Ray123
The bumper rusted out after a few yrs and I brought in the warranty that says guarantee, they blame it on where they get their bumpers from RATHER than help me out, at least go to where you get your products and try to help the customer out! You just basically said I’m SOL....thanks Quality for the kick in the pants! From now on I will go to a DEPENDABLE BODY SHOP! Lesson Learned...
SCAMMERS AT THE SERVICE DEPARTMENT BEWARE OF UPSALES - keystocar
3rd bad Experience at the service department I would not go to them but I have no choice but to go here since my car engine has a recall and needs to be replaced under warranty.
1st bad experience was around 25k miles went in for oil change. They came back with a list of items that needed to be serviced. (4 new break and rotors, new tires, wheel alignment, spark plugs. etc). i declined the service, went to a local repair shop and had him look over the recommended service by Gateway Kia. he said i didn't need any of it, he said the breaks can last me at least another 10 to 12k miles or lot longer. (He was correct I didn't need new brake pads until 58K miles and still have original rotors on the car at (110k).
2nd time brought my car in for DRS error I was getting on the car, they were not able to figure out my issue 3 times and tried to charge me $1,800 for things they didn't do and was part of the warranty repair.
3rd is an ongoing issue and they have my car right now for service, i will update this review after i get my car back.
horrible. - unsatisfied customer
Horrible place to buy a car.
I was hoping they were a brand new business because none of them know what theyre doing. But apparently theyve been open for a few years.
First they forgot to get copies of our licenses so we had to send them pictures, no big deal. On the way home from the dealership the traction control light came on the dash and it started shifting strange with the rpms jumping. Then the check engine light came on. All on the way home from the dealership. Not such a big deal, they told us to bring it back so they can fix it. We brought it back, they got the lights to go off, then a half hour after leaving the traction control light came on and it started shifting weird again. At this point the owner starts telling us that we have to call the bank and tell them the car is running good so he could get his money from them, we didnt wanna give the bank false information so we waited until it was running good to call them . The owner said it couldn't wait and we had to call them right away otherwise we would lose our down payment and have to bring The vehicle back, I called the bank and asked them if that was true, they said thats not true. They said they could wait until its fixed. The vehicle is under warranty but we didnt trust them to fix it at that point. So we brought it to a local garage and paid to get it fixed. They did it with no problem. Owner was supposed to reimburse us but that hasn't happened. Then we realize its past due for an oil change. Had to go pay for that as well. While getting the oil change at a local shop I asked to to look it over and let me know if they think it will pass an inspection. They found a coolant leak and an oil leak, then showed me the inside of the tires were worn down to the metal so theres no way it would pass. All laws say that vehicles have to be sold with good tires. We put 2,500 down and will be paying for it for the next 4 years, we trusted that it would be good enough to pass inspection. I asked the owner if he would get us good tires and he wanted to wait until the bank approved the loan. 3 days before our temporary plate expired they contacted us amd said the bank still needed more information. We gave them what they needed but didn't get a response until the day that our tag expired. Now its been a week since the bank approved the loan and the dealership still hasn't processed our registration or provided us with a license plate. The owner doesn't wanna talk about the tires, and we just got a letter from the bank saying they still didn't get proof of our licenses. After we gave them our licenses to copy in person, then sent them pictures of our licenses They still haven't sent it to the bank. Owner and employees are incompetent and disrespectful. We have bought enough vehicles in the past to know that something is seriously wrong with this place. As a father with 3 kids I truly wish I wouldve went somewhere else and I wouldn't want to see anyone go through this. The owner also told me this is just one deal for him and really doesnt matter to him anyway, he told me when its processed they won't be able to mail the license plate to me, ill have to drive 2 hours to go pick it up on bald tires. I'm really hoping he will replace the tires when we get there but he hasn't said that he will. He just avoids the question. I've literally never left a bad review on anything in my life but this is too much.
Will take advantage of you - DontGoHere
I will never let this place service my car again.
Came in for an oil change and a recall on my Kia Soul. I was told by the service center advisor, Dwayne Lashley, that the oil in my car was black and he said that the mechanic could perform an engine flush but I had to decide RIGHT NOW before the mechanic starts the oil change. Not knowing any better and under a time constraint, I consented, then I started googling and asking my car-savvy friends for advice. It turns out, engine flushes are rarely necessary and usually recommended by skeevy service centers as a way to charge their customers more. Furthermore, engine oil turns black with use. It would have been better to hear from the mechanic himself and see how sludge-y my old engine oil really was.
Dwayne also recommended that I come in for oil changes more often--every 4,000 miles (my car manual recommends every 7500 miles or every year--whichever occurs first); that my car "battery health is at 0%" and needs to be immediately replaced (my car battery is 9 months old and always works perfectly); that my transmission needs to be replaced (last performed 15k miles ago), and I need to start thinking about replacing my tires (one year old, with fewer than 10k miles on them).
This experience convinced me that this service center does not care for their customers' best interests. I will never again bring my car to be serviced here, and neither should you.
Great people, horrible experience though. After... - JustAnotherBadExperience
Great people, horrible experience though.
After negotiating and having a great time talking with the staff, everything went downhill.. the numbers we were promised were no where close to what our contract said. The poor finance guy was the last to meet us at 8pm after everyone else was done for the day but they had taken forever to complete our paperwork (we had sent in all our paperwork since 8am, prior to getting there). We finally get the agreement and the poor guy can’t explain anything because the sales ppl gave us all the wrong information and he was stuck giving us the bad news that the numbers promised were all BS because no one calculated anything correctly.
At this point we had waited forever, and decided to take the car and take the higher monthly bill, as we were so done with our horrible experience.
But it gets better..
After 4 and a half months, I am finally getting my registration and plates. How does no one have the answer as to why it hadn’t been processed? How come I had to call millions of times and keep getting the run around.
An absolutely awful experience. After being quoted what... - j878
An absolutely awful experience. After being quoted what the repairs would cost and the amount of time it would take to complete them, they went 3 weeks and $1,000 over what was quoted. After I picked the car up it still wasn't fixed. They tried to force the wrong wiring in the repaired rear door causing the window not to work and the car unable to lock. The wheels were left not properly aligned causing the car to shake at speeds over 50mph. I ended up spending over another $1,000 at a place that actually knows what they are doing.
While the car was there over 10 calls were left unreturned. You're better off taking your car literally any where else.