I purchased a 2026 NIRO EX Premium. - KMDM
I purchased a 2026 NIRO EX Premium. LOVE the vehicle, the salesperson Mike was a very nice fellow who tried to do it right. The problem was the financial management and customer service, both oxymorons. Example: When discussing financing vehicle, I dealt with three “ finance managers,” two out of the three who were, quite honestly, duplicitous. Case in point: yelling when caught in a misstatement. The K was drawn screwing up my name, which when pointed out, blame was apportioned to me. I reached out to general manager, and after an email & phone call, he corrected the problem.
Then the issue with DMV registration sticker and refund check because I was “ overcharged.” Claims made KIA received sticker from DMV, and it with refund check was mailed. 14 days— nada.
The saga begins. Yelling “finance managers,” no one taking responsibility, deflecting is an understatement. Finally general manager John, after two emails & 2 calls, states they will go to DMV ( after the other finance manager told me “you go pay the $3.00 and get the sticker,”) and a new refund check will be cut.
Finally resolved. Btw, still nothing received in mail. Me thinks, never sent… full of horse pucky, B/c never aby issues with mail not delivered.
Was it worth it? Had car a month. Love it although with the technology it is a challenge. So far ( minus tech ) love the vehicle. The boys at ROMRO KIA- no such love. Need to grow up- save for Mike-a really good fellow who sold me what seems to be a terrific vehicle.
PS: 2026 Niro’s are not abounding in U.S. Lucky to get it— again thanks to Mike.
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