68 New York Toyota Dealers

The "SALES" staff is the worst on Long Island, - frank

The "SALES" staff is the worst on Long Island, unattentive, condescending, arrogant they do not return calls, they will keep you waiting they do not follow up with the customer. I made several visits and calls, leaving documents the sales representative or sales manager requested with no common courtesy or respect to acknowledge the receipt of my documents or return them. I would not recommend anyone to Sunrise Toyota. I have purchased over 50 vehicles and commercial trucks at several dealerships and never have been treated as disrespected as I was at Sunrise Toyota. I have been in business since i returned home from Viet Nam I am Frank Amalfitano, President and CEO of United Veterans Beacon House

This journey started when West Herr Toyota emailed me a - downeaster59

This journey started when West Herr Toyota emailed me a week or so ago to tell me that I might be able to purchase a new Camry for the same monthly payment (or even less) than I was paying for my then-current Camry, which I had also bought from West Herr. I connected with Shane, whom I had worked with during my last car purchase, and we settled on a Camry SE. I did a credit application online and was approved. As that was a Friday, Shane was going to be on vacation the following week, and the car we had settled on wasn't yet available, Shane told me that one of his assistants would contact me on Monday once the car arrived. Jon contacted me on Monday and we set a time on Tuesday morning at 10 for me to go to the dealership. I went on Monday at 10am, but Jon was a no-show. Paul Williams then worked with me to get the process moving. I drove the Camry SE and liked it! Paul connected me with Stephen to go over details for the loan. My new car was then made ready,. At this point Jon showed up. A lady whose name I cannot remember came out to have me sign the various documents, I transferred my personal stuff from my "old": Camry to my new one. Soon after that, I was done. Overall, I was very pleased with everyone I worked with and with West Herr in general. Shane and Paul were very good as salespeople. Stephen and I worked out a loan timeframe that we both could agree on, and quite professionally. The lady whose name I cannot remember (sorry!) was very pleasant and professional when I signed the documents. Jon was one for the time he was there, but I was never told why he didn't meet me when we had agreed to meet. I'd highly recommend West Herr Toyota as a place to buy a car and to have one serviced (as I had been servicing my previous Camry there since buying it in 2023.

Easy, stress free car buying experience, without hassle. - Kfoxy1014

Easy, stress free car buying experience, without hassle. friendly environment making you feel like family.

Our experience with Empire Toyota in Huntington was a - arleenszak

Our experience with Empire Toyota in Huntington was a pleasure The salesman Moise Voley was professional and extremely pleasant. He was attentive and eager to help us . The managers Shaun and Josh were also great to deal with . We would not hesitate to shop there again for a vechicle.

I recently purchased a 2022 Tacoma with only 28,000 miles - sam

I recently purchased a 2022 Tacoma with only 28,000 miles on it from Della Toyota. It broke down within 48 hours and after immediately contacting Della, they would only cover the repairs if they performed them at the dealership. However they refused to pay for the tow back to the dealership, which would have cost me around $600. It took 3 more repairs and breakdowns before the car was drivable enough to get back to Plattsburgh. The truck broke down again 5 minutes from their lot. They have been ignoring my emails and phone calls asking for a resolution, and when I have been able to have conversations with their management they were rude and dismissive. I have now found out from one of their service techs that the reason for all of the breakdowns was because they incorrectly installed an aftermarket A/C compressor on the car the week before they sold it to me, and I was not made aware of this. I have now gone to the lengths of opening a case with Toyota Corporate and the New York Attorney General. Save yourself a headache and thousands of dollars in repairs and go to a different dealership.

The whole staff was very informative and pleasant to deal - gbachison

The whole staff was very informative and pleasant to deal with. Our sales rep was excited as much as we were to sit in our new vehicle. Good job.👍👍👍👍

Jay Williams in sales, ***** FIVE STARS! - msgthoney

Jay Williams in sales, ***** FIVE STARS! We came in to trade in our lease and worked with Jay again. He’s top notch with vehicle knowledge, professionalism and truly does listen to his customers. Scott Molenda was our finance guy and put this incredible finance package together. Jay and Scott keep you informed during the purchase process and make you feel important - just like family! This amazing duo team is the reason why we continue to come back to Maguire Toyota. Experience the Jay difference for yourself!

I had a really great experience at West Herr Toyota of - remyrumuri

I had a really great experience at West Herr Toyota of Williamsville. Everyone was friendly, professional, and helpful, and the whole service process was easy and straightforward. I really appreciated how well they communicated and how they made me feel valued as a customer. I’m very happy with the service I received and would definitely recommend West Herr Toyota of Williamsville to anyone looking for a dealership they can trust. I’ll definitely be coming back!

The sales people were very professional, answered all our - Mtanzosh

The sales people were very professional, answered all our questions and helped put together a great deal!

Hoselton has been our car dealership for quite awhile. - r.trimble

Hoselton has been our car dealership for quite awhile. We have decided to go from two cars to one. I did Carvana and Kelly Blue Book online to see what they would offer us. This got me in touch with Gwen Zannie. We communicated online, and I made an appointment to see if she would match my offer. Gwen was very accommodating, friendly and supportive of my wants. We ended up selling it and walked out with a big fat check in hand. I would definitely go back to GWEN ZANNIE if we decide to sell again and go new. We have never been able to sell a car outright and paid in full. This was a great experience!

Dealer manager was excellent as was everyone in service - rez10

Dealer manager was excellent as was everyone in service department. It is easy to recommend them.

Been going to this location for 1 year in a half staff - montalvojesus1

Been going to this location for 1 year in a half staff has always been nice to me, all the service managers are cool and very helpful other then some of the mechanics work to me was questionable because of negligence on some of the repairs done on my vehicle I think about 3 times I had to return my vehicle back because of bad repairs but I honestly can say they handled the problem right away and corrected them and even lent me a loaner on those mistakes which helped me a lot I appreciate them for that Mike is my service advisor he is the best maybe why I’ll keep on giving them a try but my 9 years experience going to multiple locations yesterday was the first bad experience I had with an service desk worker her name is Marci very rude lady and unacceptable behavior and very unprofessional I’m telling you if it wasn’t because of how nice everybody is there with me I wouldn’t even go back anymore.

Today I walked into Plaza Toyota just to look around but - R E

Today I walked into Plaza Toyota just to look around but ended up leaving very pleased with a RAV 4 XSE Hybrid SUV. I was assisted by an extremely patient, knowledgeable and courteous Sales and Leasing Consultant named Hazem. He did an amazing job and I recommend him highly to anyone looking to buy a vehicle.

had oil change and never tightened the drain plug and oil - Mxz700

had oil change and never tightened the drain plug and oil leaked on garage floor

Genuinely atrocious experience with the service - Brad

Genuinely atrocious experience with the service department here. I’d been taking my VW Golf to Maguire for service for about 2.5 years, appointment lead times are long (3-4 weeks), parts waiting times are long (3-12 weeks), and most appointments end in “can’t replicate” or they introduce a new issue. Recently I fought with them for 5 months to get a headlight replaced and after they did, it was grossly misaligned. When returning, they refused to fix it. When going to another dealership over an hour away, I was informed that the headlight was improperly installed to the point they were unwilling to work on the vehicle. Absolute nightmare. Do not buy or service a car at Maguire Import Cars, or any Maguire dealership.

Very efficient service Anthony Raucci was helpful, - MichBlyth

Very efficient service Anthony Raucci was helpful, honest, personable, knows his stuff, thank you. I'll return the next time I need a car.

I purchased a car from Riverhead Toyota very recently, my... - gajh2014

I purchased a car from Riverhead Toyota very recently, my salesman was Ali Shah. Ali was very, very helpful in my decision to purchase a Rav4 vehicle that was for sale at Riverhead Toyota dealership. The first thing was the dealer location was approximately 2 hours driving distance from where I live. I asked Ali if he could send me a phone recording of the car and he did. I explained that the distance was a barrier to the sale because if I didn't like the car or something went awry with my trade-in purchase, I could have taken a rather long trip for nothing. Ali obliged to drive the car to me. After seeing the car on video and reading the Carfax report everything looked great. I also provide photos of my trade-in vehicle and it was also in pristine condition. Ali dropped the vehicle off to me, we did the paperwork and exchanged keys and I have to tell you I got the car of my dreams only because of Ali. Thank you, Ali. I will always remember your professionalism and dedication to your trade. You deserve awards in your field, in my humble opinion. Gerard H.

Great place to take your Toyota. - Marci R

Great place to take your Toyota. They were able to fully fix my car issues, despite some complications along the way. Justin (the Service Manager) was great to work with and I would highly recommend them to other Toyota owners.

Has anyone purchased the extended warranty? - kim_wormuth

Has anyone purchased the extended warranty? Supposedly 100000 bumper to bumper warranty. Only to find out that it stopped at 90000. Be sure to read all contract pages.

2017 Toyota Tacoma - Phil

Great Service, they tried to talk me into buying the Tacoma. Explained everything out fine and made me feel right at home. Great vehicle and great price,

Dan Miller did an excellent job. - gscott50

Dan Miller did an excellent job. He worked hard to find us a vehicle that fit our requests and spent a great deal of time explaining all of the features in the car. He was always ready to do whatever was necessary to make us satisfied. This was our second time working with him and we will definitely be back again.

Went there for an appointment to have airbags replaced - ejgmohawk75

Went there for an appointment to have airbags replaced due to a recall. Drove 25 miles only to be told they didn't have the parts. The appointment had been made over a month before. They could have called and let me know but apparently common courtesy doesn't exist there.

I was considering a new or used Toyota Highlander and Ava - tm2623#

I was considering a new or used Toyota Highlander and Ava Derks was very knowledgeable, helpful, and patient with my questions. She worked hard, even stayed late to do this. I was happy with the service!

Two weeks ago, on a Saturday, my family and I visited - Luis R

Two weeks ago, on a Saturday, my family and I visited Queensboro Toyota to look at the Toyota RAV4 and Toyota Highlander. We had scheduled a test drive for 11:00 AM and arrived at the dealership on time, expecting to test-drive the vehicles we were interested in purchasing. After waiting approximately 10 minutes, we were informed that they had just sold the last RAV4 on the lot and could not provide us with a test drive. We made the appointment in advance specifically to avoid this situation. If the vehicle was unavailable or a test drive could not be accommodated, we should have been notified ahead of time so we could have made other arrangements or visited Bayside Toyota or Hillside Toyota instead. What made the experience even more disappointing was that we began to feel uncomfortable after mentioning that we were first responders. We felt that we were not treated fairly or with the respect and professionalism every customer deserves. We were told that someone would call us back to arrange another test drive for the RAV4, but to this day, we have not received a single phone call or follow-up. I even called the dealership and asked to speak with the owner, Mr. Ozon, but was told that he was very busy. I understand that the Toyota RAV4 is a popular vehicle and that inventory can change quickly. However, basic customer service, communication, and respect should never be overlooked. The lack of consideration and follow-up made this an extremely frustrating experience, especially for a family of first responders who simply wanted the opportunity to test-drive a vehicle before making a purchase. Unfortunately, the way we were treated left us feeling disrespected and disappointed. Based on this experience, I will not be returning to Queensboro Toyota, and I would encourage other potential customers to consider the level of customer service they may receive before choosing this dealership. A dealership should value its customers, honor its appointments, and follow through on its promises. Queensboro Toyota failed to do that in our experience.

I've seen the commercials from Romano advertising " - BrokenToyota

I've seen the commercials from Romano advertising " service your vehicle here even if you didn't buy it from us". That's a load of crap. I brought a vehicle to them for an oil change and a noise. They refused to look at the noise because another dealer looked at it 4 months ago. I understand not wanting to get involved in it however the vehicle is still under factory warranty. I had them do the oil change and asked them to document my complaint about the noise on the repair order and the fact that they told me to take it back to the dealer who looked at it. The advisor( Frank Placito) laughed and said he wasn't doing that. That's a great way to earn someone's business. Needless to say I will never return to Romano. I have family who bought there and have had similar experiences with the service department. Poor customer service and unprofessional.

They told me about a car I was interested in and 29... - lancefreudiger

They told me about a car I was interested in and 29 minutes I called back to discover it was “sold”. They told me about another car. When I checked online I found that it had the same VIN and mileage as the first car. When I called to question this he hung up. I would say it’s a case of bait and switch.

service department is a joke - only want your money and - Romano is so much better.

service department is a joke - only want your money and don't care about you as a customer. personally have heard advisors talk about selling jobs simply for their commission. no management, or management that actually does anything, and micromanaged by the big boss himself. a hostile and aggressive atmosphere to work in and do business with.

Met with Kattlyn H to look into purchasing a new vehicle. - lwalsh

Met with Kattlyn H to look into purchasing a new vehicle. I am just looking and comparing at this time, and I was so glad tis woman knew what she was talking about. Seems so experienced and friendly. Hope to come back and make a purchase in the near future.

The service center is a joke. - Valentim098

The service center is a joke. Quote was extremely overpriced and when I declined to fix the issue they still charged a diagnostic fee. Would not recommend using this service center and will not purchase from this location in the future.

Everybody was extremely friendly and helpful. - huntg0209

Everybody was extremely friendly and helpful. They made sure that any and all of my questions were answered thoroughly and above all were very patient. Special thanks to the salesman Ralph Pratt for his knowledge and guidance. Highly recommend Luv Toyota.